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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      40 Threads 427 Posts 9 Online viewers
      Last Post: upcoming installation of... by
      Dean
      Posts: 427 / Threads: 40 / Online viewers: 9

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,425 Threads 4,141 Posts 152 Online viewers
      Last Post: Meter Reading by
      WilliamB
      Posts: 4,141 / Threads: 1,425 / Online viewers: 152

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 175 Online viewers
      Last Post: What are you listening To ? by
      Trikky2
      Posts: 298 / Threads: 88 / Online viewers: 175

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 0 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 0

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      50 Threads 99 Posts 4 Online viewers
      Last Post: The last Power Payback by
      Rebecca
      Posts: 99 / Threads: 50 / Online viewers: 4

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      17 Threads 25 Posts 1 Online viewers
      Last Post: Broken smart hub by
      Dean
      Posts: 25 / Threads: 17 / Online viewers: 1
    • Meter Reading
      Hi @Maria1979k, You can take the readings at the same time, as the meter will differentiate between the day and night rate itself. There will be... see more
      by WilliamB
      • 39 Minutes Ago
      • 3
        replies
      • 0
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      • 65
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    • My Utilita app
      I can’t log on to my Utilita app, it keeps sayings it’s wrong information, but it’s not wrong, it’s very frustrating can any one help please see more
      by lesleyhare
      • 3 Hours Ago
      • 0
        replies
      • 0
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      • 15
        views
    • Meter Reading
      @WilliamB what time should I do the morning reading and what time should I do the night reading? My account shows I'm on economy 7. It's an all... see more
      by Maria1979k
      • 4 Hours Ago
      • 3
        replies
      • 0
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      • 65
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    • Meter Reading
      Hi @Maria1979k, The readings should be provided to us, ideally on the last day of the month. If it is not possible to send them on the last day of... see more
      by WilliamB
      • 5 Hours Ago
      • 3
        replies
      • 0
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      • 65
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    • Meter
      Hi @Lewislay, Sorry you've not been able to get through. We've experienced a very high number of calls over the weekend and Monday due to the cold... see more
      by WilliamB
      • 5 Hours Ago
      • 7
        replies
      • 0
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      • 14957
        views
    • I am a new tenant and confused
      Hi @rangerred, As @Maria1979k has mentioned the issue could be that there is a debt from the previous tenant. You would need to speak to our COT... see more
      by WilliamB
      • 6 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 99
        views
    • Meter Reading
      When should I be doing meter readings? And I don't understand the day and night options on the meter reading page on the app. I'm all electric, no... see more
      by Maria1979k
      • 18 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 65
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    • I am a new tenant and confused
      Call the free number tor citizens advice in the morning. They will help you. see more
      by Maria1979k
      • 19 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 99
        views
    • I am a new tenant and confused
      @Maria1979k Hi, thank you for your response. Utilita app is confusing. Sometimes it shows negative balance, then later all of my top ups will be... see more
      by rangerred
      • 21 Hours Ago
      • 4
        replies
      • 0
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      • 99
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    • Meter
      Nope nothing keep waiting to get thru for 1.5-2 hours every time see more
      by Lewislay
      • 21 Hours Ago
      • 7
        replies
      • 0
        thumbs up
      • 14957
        views
    • Meter
      @Lewislay how did you get on? I'll sorted? see more
      by Maria1979k
      • 21 Hours Ago
      • 7
        replies
      • 0
        thumbs up
      • 14957
        views
    • I am a new tenant and confused
      @rangerredcheck that the previous tenant did not leave debt on the meter. You need to call the customer service tram. Or call the free phone number... see more
      by Maria1979k
      • 21 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 99
        views
    • Gas display not showing correctly
      Hi me again! Top ups are not registering after payments. My in house display just for gas seems to lose connection. I topped up yesterday but the... see more
      by Dizib
      • 22 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 3743
        views
    • I am a new tenant and confused
      Hi, I am a new tenant and first time also to rent with bills not included in the rent. My Utilita energy and gas are both pay as you... see more
      by rangerred
      • 23 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 99
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    • Smart meter
      @Deanand spoke to customer services again. My god, what poorly trained people you have working there. Really bad. I won't be switching to you lot.... see more
      by Catchmydrift
      • 1 Day Ago
      • 3
        replies
      • 0
        thumbs up
      • 130
        views
    • Smart meter
      @Dean thanks, I tried over the phone but gave up after spending over 1/2 hr on hold after a bordering on rude Scottish man just placed me on hold... see more
      by Catchmydrift
      • 1 Day Ago
      • 3
        replies
      • 0
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      • 130
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    • Smart meter
      Hi @Catchmydrift, Thank you for your question this depends on the type of SMETS 2 Meter you currently have we are able to take on the majority of... see more
      by Dean
      • 1 Day Ago
      • 3
        replies
      • 0
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      • 130
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    • Smart meter
      Hi, are you still not able to switch customers with smet2 meters? see more
      by Catchmydrift
      • 1 Day Ago
      • 3
        replies
      • 0
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      • 130
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    • upcoming installation of meters
      Hi @Graylpool If you have already arranged an install you would have had an SMS confirmation of the date they were installed if you have not yet... see more
      by Dean
      • 1 Day Ago
      • 1
        replies
      • 0
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      • 101
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    • upcoming installation of meters
      is there a way i can find out when my meters are being installed see more
      by Graylpool
      • 2 Days Ago
      • 1
        replies
      • 0
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      • 101
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    • Unsuccessful top up
      @WilliamB Hi William , thank you. I've not had a code sent as they said that was unsuccessful too unfortunately. Due to their system timing out... see more
      by Allyson
      • 3 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 555
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    • Unsuccessful top up
      Hi @Allyson, Have you tried checking if the the payment is showing in the payment history section of the app? If it is there it should have a 20... see more
      by WilliamB
      • 4 Days Ago
      • 5
        replies
      • 2
        thumbs up
      • 555
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    • Introduce yourself!
      @Rebecca hi yes I called and let them know that I'm the new tenant and the account is is my name etc but I didn't know about the solar panels until... see more
      by Maria1979k
      • 4 Days Ago
      • 303
        replies
      • 1
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      • 1367325
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    • Honeywell T3 thermostat
      @Maria1979k Perfect! Were they helpful? see more
      by Rebecca
      • 4 Days Ago
      • 5
        replies
      • 0
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      • 544
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    • Unsuccessful top up
      @WilliamB hello , thank you for your reply . I made the payment through the app on my phone . see more
      by Allyson
      • 4 Days Ago
      • 5
        replies
      • 0
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      • 555
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    • Unsuccessful top up
      @WilliamB hello , thank you for your reply . I made the payment through the app on my phone . see more
      by Allyson
      • 4 Days Ago
      • 5
        replies
      • 0
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      • 555
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    • Honeywell T3 thermostat
      @Rebecca yes I have called them this morning. Thank you 😊 see more
      by Maria1979k
      • 4 Days Ago
      • 5
        replies
      • 1
        thumbs up
      • 544
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    • Utilita Power Payback 2024 – 2025
      @stj2006 Hi there! I have just touched base with Pete and due to the complexity of the comms/tariff figures, he is still investigating this with... see more
      by Rebecca
      • 4 Days Ago
      • 17
        replies
      • 0
        thumbs up
      • 22346
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    • Honeywell T3 thermostat
      @Maria1979k Thanks for confirming. As your energy supplier, it would be very difficult for us to understand a heating system that is not... see more
      by Rebecca
      • 4 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 544
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    • Unsuccessful top up
      Hi @Allyson, Thanks for your post. Can I ask, did you make this top up on the app or online? Thanks, ​​​​​​​William see more
      by WilliamB
      • 4 Days Ago
      • 5
        replies
      • 0
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      • 555
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