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- Older Activity
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Hi @Basil Thanks for your post. I have sent you a Direct Message advising you of the situation in more detail. Many thanks βββββββPete see more
- 1 Day Ago
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@Dean @PeteC Well, January 28th has been and gone, and, predictably I have neither received my cash vouchers nor had any further communication... see more
- 2 Days Ago
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Hi @Hillbilly, Thanks for posting on the community. We aren't aware of any issues with the live chat feature today. You should be able to get... see more
- 2 Days Ago
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343Views
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What has happened to the online chat see more
- 2 Days Ago
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Hi @XJayBut63X, I'm sorry to hear that you are having issues with the balances and POWER UP features in the app. This is quite a common issue... see more
- 2 Days Ago
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1Replies
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517Views
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Hi @Skooshalot Thanks for your post - I've sent you a Direct Message to get some more information to look into this for you! Many thanks... see more
- 2 Days Ago
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9Replies
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Hi Basil, have you received your vouchers yet? I'm also a qualifying ex customer ( left Utilita on Aug 28 2025). I could really use the payment at... see more
- 3 Days Ago
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9Replies
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The reading on my app is not the same on my smart display I am on emergency and want to lend money on my phone it says Β£21 on gas βββββββ see more
- 3 Days Ago
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1Replies
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517Views
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Well I don't know what they did. It wasn't showing up still but anyway I tried a small test top up despite that and it's back. It didn't fail this... see more
- 4 Days Ago
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Hi @Maries1951 Thanks for your post - that doesn't sound right at all! I'll DM you for some more information, and I can look into this further... see more
- 5 Days Ago
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2696Views
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Hi @Emz197485 Thanks for your post! Customers who pay via Direct Debit, or on receipt of bill will have their Warm Home Discount payment... see more
- 5 Days Ago
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@CovalentBondsAreBest that's so annoying... ever since that update everything has gone wrong... and I will have no electric meter according to the... see more
- 6 Days Ago
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Recieved letter last year saying I was eligible for warm home discount i still haven't recieved it i pay .monthly for my energy last email recieved... see more
- 6 Days Ago
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1Replies
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I think they basically bought a job lot from the back of some shady guy at a car boot sale or something. I had my meters swapped to SMETS2 last... see more
- 1 Week Ago
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9Replies
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Hi, My app is telling me I've left utilita I am on pre pay, I definitely don't want to leave but now I can't buy credit for my meters. It looks like... see more
- 1 Week Ago
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... Oh cool now it's telling me I need to call them to install a new smart meter after trying a reset again... stuff like the my tarrif page weren't... see more
- 1 Week Ago
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Yeah I've tried that. Also tried it again for good measure... I really do worry (despite it still was not working before it) connecting to Geo home... see more
- 1 Week Ago
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Hi @Cubey Have you tried clearing the cache from your app, then uninstalling, reinstalling and logging in again? It may be the app has become... see more
- 1 Week Ago
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Well.. customer support tried to do.. something. I think a rebind.. it didn't really change anything and just made the IHD not show me the... see more
- 1 Week Ago
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But this is what it says in the app. I've seen others have it in the app saying it is connected to wi-fi and is getting data from the IHD. see more
- 1 Week Ago
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9Replies
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Hi @Cubey I think the notification remains on the app as a guide, whether you have connected it or not, as the app doesn't connect to your In Home... see more
- 1 Week Ago
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9Replies
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I connected my in home display to wi-fi but the My utilita app still tells me to connect to wi-fi But I already did this I've tried to... see more
- 1 Week Ago
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9Replies
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That's worrying... I was pretty excited about the idea I'd get live readings rather than estimates on my app.... Edit: I've managed to connect it... see more
- 1 Week Ago
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19Replies
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115725Views
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I hope it works out for you. But Iβve pretty much given up hope. see more
- 1 Week Ago
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19Replies
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