Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

  • 24,387
    members
  • 148
    users online
  • 4,534
    total posts
  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    37 Threads 402 Posts 29 Online viewers
    Last Post: Introduce yourself! by
    Posts: 402 / Threads: 37 / Online viewers: 29
  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,244 Threads 3,534 Posts 126 Online viewers
    Last Post: Update app? by
    Posts: 3,534 / Threads: 1,244 / Online viewers: 126
  3. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    88 Threads 298 Posts 5 Online viewers
    Last Post: Prize winners by
    Posts: 298 / Threads: 88 / Online viewers: 5
  4. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    24 Threads 46 Posts 4 Online viewers
    Last Post: Kenilworth Road open for... by
    Posts: 46 / Threads: 24 / Online viewers: 4
  5. Become a Bill Buster!

    All the top tips on how to save energy at home.
    45 Threads 80 Posts 4 Online viewers
    Last Post: Spring Clean your way to a... by
    Posts: 80 / Threads: 45 / Online viewers: 4
  6. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    16 Threads 21 Posts 5 Online viewers
    Last Post: Hun not connecting to meters by
    Posts: 21 / Threads: 16 / Online viewers: 5
  • Update app?
    @Jobie Hi there, I hope you had a nice weekend? My Customer Experience Team have emailed you a couple of times with an update and are awaiting a... see more
  • ​​​​​​​Don’t Forget to Redeem your Warm Home Discount Vouchers
    @Carolina Hi there, Firstly, I am so sorry to hear that you are feeling this way. I can hear your frustration. All suppliers have different... see more
  • Update app?
    @Rebecca any news? ​​​​​​​ see more
  • Can't connect to meter right now...... all the time
    Cut a long story short. Moved into property which had utilita prepayment installed already so have opted to leave it pay as you go as it was... see more
  • issed appointment compensation
    @Dalboy Hey Darrin! Thanks for getting in touch here on the community! 🤗 Sorry to hear that, that sounds quite frustrating! I'd like to... see more
  • issed appointment compensation
    Hey Can somebody from Utilita please contact me to answer a question please I have been waiting on the chat for hours and still can't get... see more
  • Warm home discount…shocking Utilita
    ​​​​​​​Well tbh I would love nothing more than to redeem a WHD voucher but YET AGAIN been told I do not qualify. Never had it and the constant battle... see more
  • ​​​​​​​Don’t Forget to Redeem your Warm Home Discount Vouchers
    Well tbh I would love nothing more than to redeem a WHD voucher but YET AGAIN been told I do not qualify. Never had it and the constant battle of... see more
  • ​​​​​​​Don’t Forget to Redeem your Warm Home Discount Vouchers
    Have you redeemed both of your Warm Home Discount vouchers? If you have a Pay As You Go meter & received confirmation that you’re eligible for the... see more
  • Waste of space
    @catherine19 Hi there Catherine? Can you provide a little more context to your forum post in order for us to help? Thanks, ​​​​​​​Rebecca see more
  • Waste of space
    I will be taken this matter further see more
  • Update app?
    @Jobie Hey there, thanks for your message! 😀 I have escalated this for you on your behalf and it's mid investigation. I will chase to see the... see more
  • Update app?
    @Rebecca hi ive still heard nothing back ..can this be sorted asap plz see more
  • Utilita call centre needs more training
    @Jarvo Hi there! Hope you are well and thanks for reaching out. Sorry to hear that you have had some confusion on the other end of the phone! ... see more
  • Utilita call centre needs more training
    Hello I just tried to switch my pay as you go account to flexi pay. Which gives me the flexibility of being on pay as you go as well as direct debit... see more
  • Update app?
    @Jobie Thank you - I have been on annual leave - so I will take a look at this today for you. Thanks, ​​​​​​​Rebecca see more
  • Top Up Online Failed Twice
    @Ferrygirl1 Hi there, sorry to hear about this - but thank you for letting me know about it! I want to ensure that this is looked in to for you,... see more
  • Top Up Online Failed Twice
    For some unknown reason my gas and electric top ups online have failed twice this morning. I always top up using the app. I have a stored bank card.... see more
  • Update app?
    @Rebecca ive sent you the email but ive had no response . can you please update me ​​​​​​​thanks jo see more
  • Refund
    @Bpartis10 Hey there - thank you for getting in touch and letting me know this. Firstly I want to apologise for this happening and the... see more
  • Refund
    I put £140 on my electric today tried to use my electric card but it doesn't work so I rung up and the lady said to ring the automatic payment line... see more
  • Credit mode
    @Claire79 Hi there! Thanks for letting me know my inbox is full - annoyingly it did not notify me of this - so I have just amended that issue there.... see more
  • Credit mode
    Hi Rebecca I have sent you a private message but it says you inbox is full, a lovely lady called Charlotte rang me sorted the switch over, thank you... see more
  • What is your small victory?
    Hello to all our Community Members, existing and new! 👋 How is everyone? We are now well into the winter months - and it can sometimes feel as... see more
  • Top up not gone on
    @Bella77 Hi Bella! So sorry to hear this! That is not ideal - Monday's are the busiest times for the Contact Centre but that is no excuse for the... see more
  • Top up not gone on
    Now I’ve just been disconnected after 55 minutes whilst speaking to agent to try rectify this. It’s a joke this is the third time this has happened... see more
  • Top up not gone on
    Electric top up not gone in and not showing in payment history but funds taken from my bank ??? An hour on chat got disconnected now on hold for... see more
  • Power up
    @Trace04 Hey there! Sorry to hear that! Have you got the latest version of your phone software and app version downloaded? Rebecca see more
  • Power up
    Hi y can't I ever power up.on my app see more
  • Update app?
    @Jobie Hi there can you please send me screen shots and forward the email you are referring to with the bill not opening to... see more