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38,234members
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2,632Online
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5,393Posts
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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.44 Threads 444 Posts 250 Online viewersLast post: In home display byPosts: 444 / Threads: 44 / Online viewers: 250 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,485 Threads 4,294 Posts 803 Online viewersLast post: Welcome to Our New Look... byPosts: 4,294 / Threads: 1,485 / Online viewers: 803 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 50 Posts 454 Online viewersLast post: Does anyone win the... byPosts: 50 / Threads: 24 / Online viewers: 454 -
Become a Bill Buster!
All the top tips on how to save energy at home.50 Threads 99 Posts 174 Online viewersLast post: The last Power Payback byPosts: 99 / Threads: 50 / Online viewers: 174 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.17 Threads 25 Posts 194 Online viewersLast post: Broken smart hub byPosts: 25 / Threads: 17 / Online viewers: 194
- Older Activity
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Hi Everyone, We’re thrilled to unveil our Community’s fresh new look! 🎉 We've redesigned it to make your experience smoother and more enjoyable. ... see more
- 1 Day Ago
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138Views
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Hi everyone, I hope you're all enjoying the warmer weather this week! I've got some news for you. On Thursday 22nd May 12.00-16.00, we will be... see more
- 1 Week Ago
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4Likes
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917Views
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Hi @Joannalisle, Yes, we are able to send out new IHD's for your smart meter depending on the circumstances. If you give our customer services a... see more
- 1 Week Ago
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1204Views
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Hi @Shelltay, I'm sorry to hear that you have been experiencing issues while getting in touch with us through live chat. If you could send me a... see more
- 1 Week Ago
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1322Views
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Can utilita send me out new smart meter as the one I have currently won’t turn on see more
- 1 Week Ago
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1Replies
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0Likes
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1204Views
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Hi, Has anyone managed to get a reponse on live chat recently? I have a hearing difficulty so cannot phone. It says i'm connected to agent... see more
- 1 Week Ago
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1Replies
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0Likes
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1322Views
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Hi @Beth99, I'm sorry to hear the engineer did not provide you with an IHD if you pop me a DM in my signature below with your account details I... see more
- 1 Week Ago
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1Replies
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3407Views
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Hi @EmmaJade110691, Can I ask was the letter you received addressed to yourself by Name? If the letter is under the occupier or a different name... see more
- 1 Week Ago
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1Replies
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2897Views
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How do I get a in home display. I thought I was getting one when my meter was being updated after I switched to utilita but the guy came round said... see more
- 1 Week Ago
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1Replies
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0Likes
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3407Views
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Hi, We recieved a letter in the post yesterday, to advise us that we are £2700.00 in credit. I have tried to register an account, using all the... see more
- 1 Week Ago
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1Replies
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2897Views
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Hi @Rad, I'm very sorry to hear that you are having these issues. As this is quite account specific, could you please send me a direct message and... see more
- 1 Week Ago
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1Replies
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0Likes
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3044Views
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Hi there! I am new utilita customer, i have been living from 2018 at the same address that is equipped since the begining with prepaid meters only,... see more
- 1 Week Ago
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1Replies
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3044Views
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Hi @Ianwatson77, I'm sorry to hear that you are having some difficulties in paying this month, The Utilita community is made for members to assist... see more
- 1 Week Ago
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1Replies
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3152Views
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Hi,I had a call a few days ago and a payment plan was set up.I told the collegue that I can make the amount this month due to personal payment issues... see more
- 1 Week Ago
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1Replies
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3152Views
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Hi @Alysonukuk2003, Money being taken off your meter isn't something we would expect to see if there has been no usage. As it is quite an account... see more
- 2 Weeks Ago
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1Replies
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4821Views
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Can you please explain why £2 has been deducted from my gas acount when I have not used my grass in weeks and my boiler is tuned off at the wall this... see more
- 3 Weeks Ago
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1Replies
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4821Views
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We are the energy supplier with the largest following on TikTok in the UK, and we'd love you to be a part of it! Get the inside scoop on all... see more
- 3 Weeks Ago
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2821Views
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Hi @Toffedog5 Thanks for taking the time to get in touch. I'd absolutely recommend speaking to our Customer Service team in the first instance -... see more
- 3 Weeks Ago
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1Replies
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5241Views
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I am trying to top up online but it just keeps saying processing payment without anything happening. see more
- 3 Weeks Ago
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1Replies
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0Likes
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5241Views
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Hi @Jcmlh Thanks for taking the time to get in touch. I'm really sorry to hear that you've had issues with topping up your meter. Our Customer... see more
- 3 Weeks Ago
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1Replies
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0Likes
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5216Views
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Hi @Jcmlh Thanks for taking the time to get in touch. I'm really sorry to hear that you've had issues with topping up your meter. Our Customer... see more
- 3 Weeks Ago
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1Replies
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0Likes
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4789Views
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Topped up money taken from bank but ain't gone on meter and ain't received code see more
- 3 Weeks Ago
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1Replies
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0Likes
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4789Views
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I topped meter up had email and text it says top up successfull but it hasn't gone on the meter and ain't received top up code but money been taken... see more
- 3 Weeks Ago
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1Replies
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0Likes
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5216Views
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Hi @DBURDEN17 Thanks for getting in touch! The easiest way to find out about your recent In Home Display order would be to contact our Customer... see more
- 3 Weeks Ago
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1Replies
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0Likes
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5271Views
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Thanks, I will send you DM. Just for record, the messages about the bill are sent by email and by app notifxations too. I got another one... see more
- 3 Weeks Ago
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2Replies
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0Likes
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7675Views
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Need help on how to follow up on a recent call to customer services regarding a new in home display device and was told id recive an email about the... see more
- 4 Weeks Ago
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1Replies
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0Likes
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5271Views
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Hi @Mah50569, It seems like we may have lost the remote communication to your meter. If you give our customer services a call on 0345 207 2000,... see more
- 4 Weeks Ago
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1Replies
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0Likes
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5363Views
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Hi @KM1967, This may have something to do with the switch from credit mode to pre-payment. The app system will only show information from the... see more
- 4 Weeks Ago
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2Replies
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0Likes
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7675Views
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Hi, I'm an electric only household that was on Economy 7, but believe I switched to Utilita on a single rate supply. When I joined Utilita back... see more
- 4 Weeks Ago
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1Replies
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5363Views
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The duplicate entries in the app are now gone, whcih is good. Thanks for the help. see more
- 4 Weeks Ago
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4Replies
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1Likes
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14459Views
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Hi I continue to have issues with the app. My usage is very limited, and I recently changed to pre-paid. I have 45.39 and 27.40 credit... see more
- 4 Weeks Ago
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2Replies
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0Likes
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7675Views
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This matter was resolved, app worked again see more
- 4 Weeks Ago
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2Replies
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0Likes
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9243Views
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Hi @rangerover1, I'm sorry to hear of the issues you are having with your smart meter. Can I ask, was this the meter itself that is not receiving... see more
- 4 Weeks Ago
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1Replies
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0Likes
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5916Views
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