Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    37 Threads 398 Posts 0 Online viewers
    Last Post: Introduce yourself! by
    Posts: 398 / Threads: 37 / Online viewers: 0
  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,160 Threads 3,298 Posts 26 Online viewers
    Last Post: Power Payback by
    Posts: 3,298 / Threads: 1,160 / Online viewers: 26
  3. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    86 Threads 295 Posts 5 Online viewers
    Last Post: Utilita Rewards and Life... by
    Posts: 295 / Threads: 86 / Online viewers: 5
  4. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    22 Threads 43 Posts 0 Online viewers
    Last Post: Wipe/remove/clear DEBT by
    Posts: 43 / Threads: 22 / Online viewers: 0
  5. Become a Bill Buster!

    All the top tips on how to save energy at home.
    45 Threads 80 Posts 1 Online viewers
    Last Post: Spring Clean your way to a... by
    Posts: 80 / Threads: 45 / Online viewers: 1
  6. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    16 Threads 21 Posts 6 Online viewers
    Last Post: Hun not connecting to meters by
    Posts: 21 / Threads: 16 / Online viewers: 6
  • Power Payback
    @jay Hi there! Nice to hear from you 🤗 So pleased to hear you like and think the initiative is a good idea. That is great to hear about the... see more
  • Power Payback
    Brilliant idea and was very happy to participate. I am already a very low user of both fuels but often charge my car during afternoon and evening. I... see more
  • app not letting me transfer credit
    @Xrissy Thank for confirming. Can you use the link in my signature below to private mail me your full address and best contact number - I can then... see more
  • Not a lot going well!
    @foggii Hi there! Have you spoken to our Move In Team and provided a starting meter read - as well as letting them know you are the new occupier?... see more
  • Gas meter not connected to app
    @Maxine Hi there! It sounds like they have become disconnected some how - this can come down to anything from connection issues, to signal strength... see more
  • Gas meter not connected to app
    I can’t see my gas meter balance on my app it just shows we are not receiving data, been like this for ages how can I make it reconnect? It’s bad... see more
  • Not a lot going well!
    Joined 09.11.23 paid £20 upfront and having used no more than £3 of energy Utilita are giving me an estimated £-28.58 of debt although all I have... see more
  • smart meter display how do you get one or buy one
    @Tonytomo Hi there! Have you ever had one since you moved in to the property? Thanks, Rebecca see more
  • smart meter display how do you get one or buy one
    smart meter display how do you get one or buy one see more
  • app not letting me transfer credit
    Hi the transfer option on my app is not showing. see more
  • Power Payback
    The events usually happen once a week at the most. ​​​​​​​Rebecca see more
  • app not letting me transfer credit
    @Xrissy @Xrissy Hi there 👋 I am not aware of any known issues at this point. Can I just check, are you doing the minimum transfer amount or... see more
  • smart meter maintainance
    I sent you msg..thank you see more
  • Power Payback
    @Rebecca I've only been invited once on th 16th November and never again - was that it? see more
  • smart meter maintainance
    @danielszekeli Hey Dan 👋 good to hear from you, and welcome back to Utilita! So, due to the complexity of this and to ensure that we sort your... see more
  • Mpan
    @Azz01m Hi there! 🤗 Have you tried looking in your user guide as it will depend on what In-Home Display/Smart Meter model you have. ... see more
  • app not letting me transfer credit
    hi, my apps not letting me transfer credit from one meter to the other. is the app not working properly? thank you see more
  • smart meter maintainance
    Switched to you on the 20th this month,problems with smart meter,you had maitainance for them on the 21st,i charged my meters using the cards..in the... see more
  • Mpan
    Hi, Is there a way to get my Mpan from my little touch screen monitor? ​​​​​​​Thanks see more
  • Can’t book smart gas meter
    @Bunit Hi there 👋 Firstly a very warm welcome to the Community. As your Community Manager, I am very sorry to hear of your experience around... see more
  • Payback
    @Covcandy Hey there! Not a problem at all! Please drop me a private mail using the link in my signature with your full name, address and customer... see more
  • Can’t book smart gas meter
    I’ve been with Utilita for over 7 years and have had an electricity smart meter for years but not the gas smart meter despite trying to get one... see more
  • Payback
    I delete the message by mistake to opt in. Wot do I do power pay back see more
  • Home display faulty
    @Abby Hi there 👋 and welcome to the Community. Sorry to hear that you haven't managed to get this resolved. Can I ask firstly for more info... see more
  • Utilita Rewards and Life Changing Prizes
    @Snowman Hi there! 😊 There is nothing wrong with being curious! As your Community Manager, I can assure you that there are valid winners, and... see more
  • Gas Meter Off
    @mandaowen96 Hi there! Sorry to hear this! With this in mind - I would like to get an emergency call to you. Please can you use the link in... see more