utilita.co.uk

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    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 428 Posts 112 Online viewers
    Last post: Introduce yourself! by
    Lynadal
    Posts: 428 / Threads: 36 / Online viewers: 112

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,691 Threads 4,954 Posts 1745 Online viewers
    Last post: Warm Home Discount by
    Evie88
    Posts: 4,954 / Threads: 1,691 / Online viewers: 1745

  3. Monthly Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run monthly for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    5 Threads 9 Posts 75 Online viewers
    Last post: Our biggest competition yet!... by
    PeteC
    Posts: 9 / Threads: 5 / Online viewers: 75

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    9 Threads 18 Posts 49 Online viewers
    Last post: Changes to our Additional... by
    PeteC
    Posts: 18 / Threads: 9 / Online viewers: 49

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    93 Threads 299 Posts 3731 Online viewers
    Last post: REMEMBRANCE DAY – 11th... by
    PeteC
    Posts: 299 / Threads: 93 / Online viewers: 3731

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 56 Posts 155 Online viewers
    Last post: Does anyone win the... by
    Dean
    Posts: 56 / Threads: 25 / Online viewers: 155

  7. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 2337 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 2337

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 87 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 87
  • Warm Home Discount
    But you still haven't asked the question why have other providers already payed there customers already that need it now and struggling because it's... see more
    by Evie88
    • 1 Minute Ago
    • 8
      Replies
    • 0
      Likes
    • 591
      Views
  • Warm home discount
    Hi @Evie88 Thank you I have replied to your message on the other Warm Home Discount Thread please see the reply here ... see more
    by Dean
    • 21 Minutes Ago
    • 11
      Replies
    • 0
      Likes
    • 1187
      Views
  • Warm Home Discount
    Hello @Evie88, Thank you for your posts, we wanted to give you a final reminder that all posts must comply with our Community Guidelines. ... see more
    by Dean
    • 23 Minutes Ago
    • 8
      Replies
    • 0
      Likes
    • 591
      Views
  • Warm Home Discount
    It doesn't look like that you look after vulnerable customers at all. If so why are you withholding customers £150 warm home discount. When other... see more
    by Evie88
    • 15 Hours Ago
    • 8
      Replies
    • 1
      Likes
    • 591
      Views
  • Warm Home Discount
    Hi @Evie88, For Clarity, the recent Ofgem investigation into Warm Home Discount payments. Ofgem found that due to an internal error, around 4,000... see more
    by Dean
    • 22 Hours Ago
    • 8
      Replies
    • 0
      Likes
    • 591
      Views
  • Warm Home Discount
    Because utilita need to be named and shamed. How they treat the vulnerable customers that's why see more
    by Evie88
    • 23 Hours Ago
    • 8
      Replies
    • 0
      Likes
    • 591
      Views
  • Warm Home Discount
    Hi Evie, I can see you have already left the same response on another Warm Home Discount Thread I have replied to your post here Warm home... see more
    by Dean
    • 23 Hours Ago
    • 8
      Replies
    • 0
      Likes
    • 591
      Views
  • Warm home discount
    But all other providers have paid there customers apart from utilita are withholding there payments for vulnerable customers. Just imagine how many... see more
    by Evie88
    • 23 Hours Ago
    • 11
      Replies
    • 0
      Likes
    • 1187
      Views
  • Warm home discount
    Hi @Evie88, We understand how important the Warm Home Discount is, especially during winter. I just wanted to clarify, all suppliers, including... see more
    by Dean
    • 23 Hours Ago
    • 11
      Replies
    • 0
      Likes
    • 1187
      Views
  • Warm home discount
    All other providers have paid there customers the warm discount already as people need it now. Utilita is a shocking company to use. People need to... see more
    by Evie88
    • 1 Day Ago
    • 11
      Replies
    • 1
      Likes
    • 1187
      Views
  • Warm Home Discount
    All other providers have paid there warm home discount already to there customers apart from utilita. There a shocking company to use. People are in... see more
    by Evie88
    • 1 Day Ago
    • 8
      Replies
    • 0
      Likes
    • 591
      Views
  • Got moved to EDF and now got a letter saying I owe Utilita money!
    Hi @Windymiller Thanks for sharing this, I can see how confusing that must have been. I will send you a DM now so we can look into this further... see more
    by Dean
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 138
      Views
  • Got moved to EDF and now got a letter saying I owe Utilita money!
    Hi all I'm a direct debt payer, paid my last bill and all good. Now got a letter from Utilita saying I have an overdue payment and there is a late... see more
    by Windymiller
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 138
      Views
  • bsolutely disgusted with this company!!
    Hi Shel12, I can see you have already sent my a DM around this as well I have responded to the message and await your reply. Kind Regards Dean see more
    by Dean
    • 1 Day Ago
    • 5
      Replies
    • 0
      Likes
    • 74034
      Views
  • bsolutely disgusted with this company!!
    Hi Evie, Thank you for raising this. I completely understand your concerns and I’ll send you a DM so we can look into your usage together and... see more
    by Dean
    • 1 Day Ago
    • 5
      Replies
    • 0
      Likes
    • 74034
      Views
  • Our biggest competition yet! WIN A 55" SAMSUNG TV
    We’re celebrating Christmas on the Utilita Community Forum with our biggest prize yet! We’re thrilled to be able to offer one lucky member a... see more
    by PeteC
    • 1 Day Ago
    • 0
      Replies
    • 0
      Likes
    • 114
      Views
  • Can’t get my gas despite topping up
    Hi @Tomfordehollis If you’ve topped up, your credit should normally be sent automatically to your gas smart meter. In most cases, once... see more
    by Dean
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 148
      Views
  • Need help
    Hi @Simonj Can I confirm how you are seeing your balance - there are times that the IHD or App will display an inaccurate balance if there is a... see more
    by Dean
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 179
      Views
  • Can’t get my gas despite topping up
    How can I get gas to activate I’ve topped up ​​​​​​​ see more
    by Tomfordehollis
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 148
      Views
  • bsolutely disgusted with this company!!
    Its shocking im really struggling myself and I got cut off on chat to them i asked for a manager to ring me and they didn't wish I switched when I... see more
    by Shel12
    • 2 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 74034
      Views
  • bsolutely disgusted with this company!!
    Yeah I'm going through same issues with utilita myself. There are ripping customers off. They got done for overcharging customers a few years back.... see more
    by Evie88
    • 3 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 74034
      Views
  • Need help
    I am low on credit and my meter is staying I have 9 pounds and it is saying u need to put emergency credit on see more
    by Simonj
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 179
      Views
  • Meter change message
    Thanks its just we haven't haven't had any correspondence confirming the appointment date but thank you for clarifying it see more
    by Crumpet
    • 3 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 354
      Views
  • Meter change message
    Hi @Crumpet Thanks for your post! The messages aren't a scam - We generally send these messages out when there's something not quite right with... see more
    by PeteC
    • 4 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 354
      Views
  • Warm Home Discount
    Hi @Daveyboy73 ​​​​​​​Thanks for your post! We are currently working on the date that we will be able to issue the Warm Home Discount payments... see more
    by PeteC
    • 4 Days Ago
    • 8
      Replies
    • 0
      Likes
    • 591
      Views
  • Warm home discount
    Hi @Slinger101 Thank you for your comments - as in previous posts, we can absolutely understand your frustration, and we've seen similar comments... see more
    by PeteC
    • 4 Days Ago
    • 11
      Replies
    • 0
      Likes
    • 1187
      Views
  • Warm home discount
    Hi @Shel12 Thanks for your post. I understand and totally get your frustration! With the amount of changes to Warm Home Discount, it's important... see more
    by PeteC
    • 4 Days Ago
    • 11
      Replies
    • 0
      Likes
    • 1187
      Views
  • Meter change message
    Recently received a text message saying this, it was my customer number, I followed the link and booked it but not had any correspondence to confirm... see more
    by Crumpet
    • 4 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 354
      Views
  • Warm home discount
    To busy sitting on the money to get the extra interest on it see more
    by Slinger101
    • 4 Days Ago
    • 11
      Replies
    • 3
      Likes
    • 1187
      Views
  • Warm Home Discount
    Hi everyone I'm just wondering does anyone know a specific date or week that the warm home discount is likely going on? We're on the priority... see more
    by Daveyboy73
    • 4 Days Ago
    • 8
      Replies
    • 0
      Likes
    • 591
      Views