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696Online
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5,452Posts
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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.46 Threads 450 Posts 11 Online viewersLast post: Smart meter upgrade byPosts: 450 / Threads: 46 / Online viewers: 11 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,499 Threads 4,347 Posts 170 Online viewersLast post: Can't transfer credit byPosts: 4,347 / Threads: 1,499 / Online viewers: 170 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 50 Posts 157 Online viewersLast post: Does anyone win the... byPosts: 50 / Threads: 24 / Online viewers: 157 -
Become a Bill Buster!
All the top tips on how to save energy at home.50 Threads 99 Posts 15 Online viewersLast post: The last Power Payback byPosts: 99 / Threads: 50 / Online viewers: 15 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.17 Threads 25 Posts 4 Online viewersLast post: Broken smart hub byPosts: 25 / Threads: 17 / Online viewers: 4
- Older Activity
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Hi @Andyd, Yes, we should be able to transfer the funds on our systems at our side. If you give our customer services a call on 0330 333 7442, and... see more
- 16 Hours Ago
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4Replies
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0Likes
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3428Views
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Yes it was,isn't there a way of utilita taking money from my gas and putting on my elec from their end ? see more
- 19 Hours Ago
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4Replies
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3428Views
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Hi @Andyd, We are having some issues with the app systems bringing up balance and usage data from some meters just now. This is primarily down to... see more
- 20 Hours Ago
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4Replies
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0Likes
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3428Views
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I can't transfer credit from my gas because i can't get an accurate balance on from my meter see more
- 1 Day Ago
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4Replies
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0Likes
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3428Views
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Hi @Asema, This is quite unusual as bills should have generated by the 8th of each month at the very latest. I would advise giving our customer... see more
- 2 Days Ago
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1Replies
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0Likes
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1902Views
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So I sent in my gas meter reading on 30th May, I normally get the bills between the 2nd and 5th of the month, but not had any bill on the app or... see more
- 3 Days Ago
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1Replies
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1902Views
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@WilliamB I am just afraid my electric and gas going off see more
- 3 Days Ago
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3Replies
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3921Views
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@WilliamBHi William thank you for your response. I have tried to top up via paypoint but on getting there, I was told it declined my top up card.Also... see more
- 3 Days Ago
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3Replies
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0Likes
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3921Views
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Hi @MOTHERHEN322, This has been an issue that has arisen for a few customers since the meter network upgrade. This will require our app team to... see more
- 3 Days Ago
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3Replies
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0Likes
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3921Views
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Hi @Spar, I'm very sorry to hear of the various issues you are having since the smart meter network update. The issue with the IHD, although not... see more
- 3 Days Ago
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1Replies
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0Likes
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1887Views
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Same here electrics working fine but gas no dater at all.just paid to top up but no matter what I do it’s just not going on my meeter see more
- 3 Days Ago
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8Replies
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13897Views
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Same here can't seem to top up my meter. see more
- 3 Days Ago
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8Replies
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0Likes
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13897Views
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Hi, has anyone noticed that they ant top up their smart meter since the upgrade? And it is so difficult to get them on phone. see more
- 3 Days Ago
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3Replies
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0Likes
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3921Views
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Hi everyone, I’m posting here out of frustration after weeks of trying to get this resolved through customer service. My In-Home Display... see more
- 3 Days Ago
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1Replies
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1887Views
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Hi @Z5teve Thanks for your message! I'd definitely like to investigate this a little more for you if I can - please can you send me a Direct... see more
- 4 Days Ago
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1Replies
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0Likes
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2919Views
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Hi @DennisEmmott Thanks for your question! There should be no need to enter any pin numbers from your In Home Display into your app - they should... see more
- 4 Days Ago
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1Replies
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2337Views
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Where do I input the secure code from display into the app see more
- 6 Days Ago
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1Replies
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0Likes
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2337Views
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I had a new gas meter installed on the 16th may, I was just wondering why im on premium rate now and is this correct and been charged £4.94 per unit... see more
- 1 Week Ago
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1Replies
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2919Views
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Hi @TelecomTower, You are correct that your account and top ups on the meter should be back-dated to 1st May, when you took over the property. ... see more
- 1 Week Ago
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3Replies
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0Likes
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6936Views
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Hi, thanks for the reply. It is all a little confusing :) What worries me is that, as mentioned, we took possession of the flat at the start of... see more
- 1 Week Ago
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3Replies
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6936Views
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Hi @TelecomTower, I appreciate the confusion this might have caused. When we process a change of tenancy, we reset the meters to 50p of credit... see more
- 1 Week Ago
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3Replies
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0Likes
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6936Views
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Hi, we moved into a Utilita-supplied property on 3-May. We submitted the Moving In form, and topped up as a guest a few times. We were unable to... see more
- 1 Week Ago
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3Replies
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6936Views
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@PeteC thank you I’ve messaged you see more
- 1 Week Ago
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8Replies
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0Likes
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13897Views
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