utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      41 Threads 437 Posts 14 Online viewers
      Last Post: Smart meter just saying... by
      PeteC
      Posts: 437 / Threads: 41 / Online viewers: 14

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,449 Threads 4,219 Posts 86 Online viewers
      Last Post: Smart display and wifi by
      WilliamB
      Posts: 4,219 / Threads: 1,449 / Online viewers: 86

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      90 Threads 301 Posts 89 Online viewers
      Last Post: Nanotechnology by
      Bumble
      Posts: 301 / Threads: 90 / Online viewers: 89

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 190 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 190

    5. Energy Saving Tips

      All the top tips on how to save energy at home.
      50 Threads 99 Posts 5 Online viewers
      Last Post: The last Power Payback by
      Rebecca
      Posts: 99 / Threads: 50 / Online viewers: 5

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      17 Threads 25 Posts 2 Online viewers
      Last Post: Broken smart hub by
      Dean
      Posts: 25 / Threads: 17 / Online viewers: 2
    • Smart display and wifi
      Hi @Pwstca, As this is quite account specific, it will need some further investigation by our app team. Would you be able to send me a direct... see more
      by WilliamB
      • 1 Day Ago
      • 1
        replies
      • 0
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      • 225
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    • Is utilita attempting to rip anyone else off?
      Hi @Evie88, I appreciate you aren't using your heating but are there any other gas appliances in the property that may be using energy, such a... see more
      by WilliamB
      • 1 Day Ago
      • 2
        replies
      • 0
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      • 3299
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    • Is utilita attempting to rip anyone else off?
      @Juego. Yeah I'm getting ripped off too by utilita as I've not had the heating on. To test if I'm being ripped off ect . Looked on the usage on the... see more
      by Evie88
      • 1 Day Ago
      • 2
        replies
      • 0
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      • 3299
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    • Smart display and wifi
      Hi there, I have brand new smart meters installed and a brand new smart display. Everything is up and running, but my utilita app is saying that... see more
      by Pwstca
      • 1 Day Ago
      • 1
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      • 0
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      • 225
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    • Smart meter just saying connecting
      Hi @claire123. Thanks for getting in touch - please can I confirm that this is the In Home Display that isn't working? I'd recommend if it is, the... see more
      by PeteC
      • 2 Days Ago
      • 1
        replies
      • 0
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      • 357
        views
    • Introduce yourself!
      Hi Claire! Thanks for joining the community - it's great to have you here! We've got lots of really useful information on our community page, and... see more
      by PeteC
      • 2 Days Ago
      • 311
        replies
      • 0
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    • Introduce yourself!
      Hi I’m Claire, I have been with Utilita for 5+yrs there is nothing interesting to tell you about me really, I have to grown children I suffer from... see more
      by claire123
      • 2 Days Ago
      • 311
        replies
      • 0
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      • 1415403
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    • Smart meter just saying connecting
      Hi, the estate I live on had a power outage ever since my smart meter just keeps saying connecting it won’t let me do anything, I was connected via... see more
      by claire123
      • 2 Days Ago
      • 1
        replies
      • 0
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      • 357
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    • In home display stuck on connecting screen
      Hi Rebecca I have this issue the whole estate lost power and now my smart meter just keeps saying connecting, it won’t let me do anything it was... see more
      by claire123
      • 2 Days Ago
      • 5
        replies
      • 0
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      • 98794
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    • Meter issues
      Hi, I am also having a nightmare getting my IHD connected to Utilita. It is impossible to get any support from the huge number of phone calls. Can... see more
      by clarkie911
      • 2 Days Ago
      • 3
        replies
      • 0
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      • 4725
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    • Gas and electric
      Hi @Lillian123456 Thanks for getting in touch - I'm sorry to hear that your supply is about to go off and we'd really like to help. The best... see more
      by PeteC
      • 5 Days Ago
      • 1
        replies
      • 0
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      • 729
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    • Gas and electric
      Hi could you please help me with some gas and electric as I have got my baby niece staying with me she is 8 months old my husband has got high blood... see more
      by Lilian123456
      • 5 Days Ago
      • 1
        replies
      • 0
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      • 729
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    • ECO 4 scheme
      Hi @DarrenR, There are a few conditions to our ECO schemes based on home ownership and type of tenancy. This is because we are unable to install... see more
      by WilliamB
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 1589
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    • Update from your Community Manager
      Hi Everyone, I'm William, and I'll be one of your community managers alongside @PeteC and @Dean, while @Rebecca is away. I work in Utilita's... see more
      by WilliamB
      • 1 Week Ago
      • 3
        replies
      • 0
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      • 2631
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    • Introduce yourself!
      Hi Everyone, I'm William, and I'll be one of your community managers alongside @PeteC and @Dean, while @Rebecca is away. I work in Utilita's... see more
      by WilliamB
      • 1 Week Ago
      • 311
        replies
      • 0
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      • 1415403
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    • In home display
      Hi @Allywil, The device will need to be connected by opening the Home network on Utilitas end as well, all of our agents are trained to do this... see more
      by Dean
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 1426
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    • ECO 4 scheme
      This scheme that is advised by the government and promoted by Utilita is not 100% true to what is advertised. You have to make sure that the property... see more
      by DarrenR
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 1589
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    • In home display
      Have been a customer since Jan 2025 and had smart meters installed, gas outside, electric in cellar. The IHD Jas never worked. States connecting, not... see more
      by Allywil
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 1426
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    • Introduce yourself!
      ​​​​​​​Hello all! I'm @Dean, and I am also part of Utilita's Customer Experience team. You may recognise me as I have helped Rebecca on the... see more
      by Dean
      • 1 Week Ago
      • 311
        replies
      • 1
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      • 1415403
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    • Update from your Community Manager
      Hello all! I'm @Dean, and I am also part of Utilita's Customer Experience team. You may recognise me as I have helped Rebecca on the community for... see more
      by Dean
      • 1 Week Ago
      • 3
        replies
      • 1
        thumbs up
      • 2631
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    • Update from your Community Manager
      Hi everyone! I'm @PeteC, and I am part of Utilita's Customer Experience team. I've been with the company about a year, but have worked in the... see more
      by PeteC
      • 1 Week Ago
      • 3
        replies
      • 1
        thumbs up
      • 2631
        views
    • Introduce yourself!
      Hi everyone! ​​​​​​​I'm @PeteC, and I am part of Utilita's Customer Experience team. I've been with the company about a year, but have worked in... see more
      by PeteC
      • 1 Week Ago
      • 311
        replies
      • 1
        thumbs up
      • 1415403
        views
    • Introduce yourself!
      Hello Utilita Community! 👋 I wanted to take the time to update you on a slight change that will be happening here on the Utilita Community. As... see more
      by Rebecca
      • 1 Week Ago
      • 311
        replies
      • 1
        thumbs up
      • 1415403
        views
    • Get ready to WIN a free solar panel package!
      We’re empowering households across the UK to embrace their sustainability journey, cut energy costs, and make a positive impact on the planet with... see more
      by PeteC
      • 1 Week Ago
      • 0
        replies
      • 0
        thumbs up
      • 868
        views
    • Update from your Community Manager
      Hello Utilita Community! 👋 I wanted to take the time to update you on a slight change that will be happening here on the Utilita Community. As... see more
      by Rebecca
      • 1 Week Ago
      • 3
        replies
      • 0
        thumbs up
      • 2631
        views
    • Nanotechnology
      Has anyone used or have knowledge of this service Solar panel revive increase energy by 15-30% see more
      by Bumble
      • 1 Week Ago
      • 0
        replies
      • 0
        thumbs up
      • 991
        views
    • Utilita Power Payback 2024 – 2025
      @Tersa Hi there, sorry to hear you feel disappointed with the lack of how much you have saved. It sounds like you are already a low user like you... see more
      by Rebecca
      • 1 Week Ago
      • 19
        replies
      • 0
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      • 33532
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    • Emergency credit.
      Hi @RachArmatage, Thanks for your post. The meter usually only says rejected when it is in vend mode. Can I ask what buttons you pressed while... see more
      by WilliamB
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 3199
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    • App Moving home
      Hi @PaulGrow, I'm sorry that you have been experiencing long waiting times while trying to get through to us. To answer your question about moving... see more
      by WilliamB
      • 1 Week Ago
      • 6
        replies
      • 0
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      • 5876
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    • Utilita Power Payback 2024 – 2025
      my 2 most recent time slots one of them I was unable to cut back on everything due to work so obviously didn't save/earn anything but my 2nd occasion... see more
      by Tersa
      • 1 Week Ago
      • 19
        replies
      • 0
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      • 33532
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