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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    Featured discussions

    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 429 Posts 155 Online viewers
    Last post: Introduce yourself! by
    Dean
    Posts: 429 / Threads: 36 / Online viewers: 155

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,750 Threads 5,141 Posts 1824 Online viewers
    Last post: Rebate by
    PeteC
    Posts: 5,141 / Threads: 1,750 / Online viewers: 1824

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    2 Threads 3 Posts 20 Online viewers
    Last post: 55" samsung tv - we have a... by
    Frank1
    Posts: 3 / Threads: 2 / Online viewers: 20

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    12 Threads 21 Posts 47 Online viewers
    Last post: Christmas Holiday Opening... by
    Dean
    Posts: 21 / Threads: 12 / Online viewers: 47

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    93 Threads 299 Posts 130 Online viewers
    Last post: REMEMBRANCE DAY – 11th... by
    PeteC
    Posts: 299 / Threads: 93 / Online viewers: 130

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 56 Posts 132 Online viewers
    Last post: Does anyone win the... by
    Dean
    Posts: 56 / Threads: 25 / Online viewers: 132

  7. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 108 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 108

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 95 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 95
  • Rebate
    Hi @Mazza551 Thanks for your post. I'll send you a DM to get some more information about your account and then I'll be able to give you a... see more
    by PeteC
    • 56 Minutes Ago
    • 1
      Replies
    • 0
      Likes
    • 13
      Views
  • Rebate
    I have been issued a rebate was wondering why it takes up to 10 days to hit my bank account ? see more
    by Mazza551
    • 2 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 13
      Views
  • Transfer credit
    What can you do to help withy transfer credit going missing, please see more
    by Leaksy69
    • 4 Hours Ago
    • 2
      Replies
    • 0
      Likes
    • 108
      Views
  • Transfer credit
    Hi @Leaksy69 Thanks for your post - I've sent you a DM requesting more information, so I can look into this further for you. Many thanks... see more
    by PeteC
    • 5 Hours Ago
    • 2
      Replies
    • 0
      Likes
    • 108
      Views
  • Transfer credit
    I tried to transfer £170 from electric and the money has gone from electric and just disappeared, please can you help see more
    by Leaksy69
    • 19 Hours Ago
    • 2
      Replies
    • 0
      Likes
    • 108
      Views
  • Mystery £50 in gas!?
    Hi @Timbo Thanks for your message - that does seem a bit strange! I'll DM you to request some account information, then I'll take a look and... see more
    by PeteC
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 112
      Views
  • Mystery £50 in gas!?
    After getting my warm discount of £150, I moved £50 to the gas. There seems to be more than I anticipated. It may be I have won one of those £50 top... see more
    by Timbo
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 112
      Views
  • My Utilita app not working
    Hi @Chriskimba Absolutely not a problem at all - that's what we're here for! I'm going to DM you to request some information about your... see more
    by PeteC
    • 1 Day Ago
    • 5
      Replies
    • 0
      Likes
    • 310
      Views
  • My Utilita app not working
    @PeteC Sorry to be a pain I have done what you suggested and still nothing , tried it with a few other apps too make sure I was doing it right and... see more
    by Chriskimba
    • 1 Day Ago
    • 5
      Replies
    • 0
      Likes
    • 310
      Views
  • My Utilita app not working
    Hi @Chriskimba You've got this! I believe in you! Once you've googled how to clear the cache, it's straightforward! Thanks! ​​​​​​​Pete see more
    by PeteC
    • 1 Day Ago
    • 5
      Replies
    • 0
      Likes
    • 310
      Views
  • My Utilita app not working
    @PeteC thank you for getting back to me I’m not savvy with things like this but I will definitely have a go. Wish me luck see more
    by Chriskimba
    • 1 Day Ago
    • 5
      Replies
    • 0
      Likes
    • 310
      Views
  • My Utilita app not working
    Hi @Chriskimba Thanks for your post. I'd recommend clearing the cache on the app - the way to do this varies by phone make and model, but if... see more
    by PeteC
    • 1 Day Ago
    • 5
      Replies
    • 0
      Likes
    • 310
      Views
  • Warm home discount
    Hi @GrannyLincoln Thanks for your post - your Warm Home Discount payment should have been applied to your meter now - I'll send you a Direct... see more
    by PeteC
    • 1 Day Ago
    • 2
      Replies
    • 0
      Likes
    • 313
      Views
  • My Utilita app not working
    Could anyone help please my Utilita app isn’t working and I need to transfer some of my warm home discount over to my gas. Have tried deleting app... see more
    by Chriskimba
    • 1 Day Ago
    • 5
      Replies
    • 0
      Likes
    • 310
      Views
  • Warm home discount
    @GrannyLincoln they do appear to be coming out now, mine was cleared on Wednesday night and I got the remainder paid this evening. see more
    by CovalentBondsAreBest
    • 1 Day Ago
    • 2
      Replies
    • 1
      Likes
    • 313
      Views
  • Warm home discount
    Was wondering about when the remaining whd would be credited to my meter as I noticed on friday my meter debt was cleared but the remaining amount... see more
    by GrannyLincoln
    • 1 Day Ago
    • 2
      Replies
    • 0
      Likes
    • 313
      Views
  • Transfers
    Hi @BunnyDolly99 Thanks for your post - apologies for the time it's taken to get back to you. I've sent you a Direct Message to request some... see more
    by PeteC
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 335
      Views
  • Live chat and the whd
    Hi pete i responded to your DM a couple of hours ago, if you could pick it up, much appreciated see more
    by Izer88
    • 2 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 661
      Views
  • Ihd
    My ihd is still not connecting to gas meter plus its not working on the app either. I phoned and the answer i got was oh its probably the weather.... see more
    by Isabel
    • 2 Days Ago
    • 0
      Replies
    • 0
      Likes
    • 122
      Views
  • Live chat and the whd
    Thank you, I have replied to your DM ​​​​​​​ see more
    by Izer88
    • 2 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 661
      Views
  • Priority
    Hi @Dona Thanks for your post. I've sent you a DM requesting some more information - once I have that, I'll update your Priority Services... see more
    by PeteC
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 240
      Views
  • Just asking
    Hi @Glinder74 Thanks for your post. We're currently in the process of sending out the remaining Warm Home Discount payments - this started on... see more
    by PeteC
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 264
      Views
  • Live chat and the whd
    Hi @Izer88 Thanks for your messages - apologies for the delayed response. I've sent you a DM to get some more information so I can help further. ... see more
    by PeteC
    • 2 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 661
      Views
  • Live chat and the whd
    Just spent another hour on the chat to finally get through and have an agent close the chat! Power up doesn't work and they have said there is no... see more
    by Izer88
    • 2 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 661
      Views
  • Live chat and the whd
    Still nothing come through, the live chat ended at 6pm with no one getting back to me. Both my meters are going to go off and I'm on the priority... see more
    by Izer88
    • 2 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 661
      Views
  • Just asking
    Is anybody else waiting on their warm home discount? see more
    by Glinder74
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 264
      Views
  • Priority
    Hi I have a sight impaired son living at home I’ve been told that would make any issues I have a priority . How do I access this please see more
    by Dona
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 240
      Views
  • Warm home discount
    When is the warm home discount being paid does anyone know or has anyone even had it yet ​​​​​​​thanks see more
    by Dona
    • 3 Days Ago
    • 0
      Replies
    • 0
      Likes
    • 277
      Views
  • Live chat and the whd
    Hi, I've been waiting on live chat for 4 hours now and still no one has got back to me. I received this message 2 days a go and still no credit... see more
    by Izer88
    • 3 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 661
      Views
  • Transfers
    I transferred from electricity to savings and after an hour, it said it was unable to do the transfer please try again later. I did try again ... see more
    by BunnyDolly99
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 335
      Views