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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 427 Posts 15 Online viewers
    Last post: Introduce yourself! by
    PeteC
    Posts: 427 / Threads: 36 / Online viewers: 15

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,629 Threads 4,744 Posts 235 Online viewers
    Last post: In home display by
    PeteC
    Posts: 4,744 / Threads: 1,629 / Online viewers: 235

  3. Monthly Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run monthly for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    4 Threads 5 Posts 40 Online viewers
    Last post: Win Tickets to Jason Derulo! by
    PeteC
    Posts: 5 / Threads: 4 / Online viewers: 40

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    6 Threads 14 Posts 3 Online viewers
    Last post: Community Update by
    Dann
    Posts: 14 / Threads: 6 / Online viewers: 3

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    90 Threads 294 Posts 20 Online viewers
    Last post: 🌍🐾 World Animal Day: Powering... by
    Dean
    Posts: 294 / Threads: 90 / Online viewers: 20

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 56 Posts 57 Online viewers
    Last post: Does anyone win the... by
    Dean
    Posts: 56 / Threads: 25 / Online viewers: 57

  7. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 12 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 12

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 37 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 37
  • In home display
    Hi @Chaywood38 Thanks for your post! Drop me a DM with some account information, I'll take a look at your meters. If your meters are 6 years old,... see more
    by PeteC
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 526
      Views
  • In home display
    How do I get a inhome display? I haven't had one since meter installed 6 years ago. Thank you see more
    by Chaywood38
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 526
      Views
  • n home display why??
    Hi @Frank1 Thanks for your post - and your 5* review! My colleague showed me this morning, and I'm delighted that we managed to get your meters... see more
    by PeteC
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 501
      Views
  • Electric not working on phone app
    Hi @Mischief69i Thanks for your post! I'd love to have a look into this in a bit more detail for you, and see what I can do to help - if you drop... see more
    by PeteC
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 971
      Views
  • Meter update
    Hi @Tracy2008 Thanks for your post! As @Frank1 has mentioned, your meters may not have the ability to connect to our systems due to their age - if... see more
    by PeteC
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 921
      Views
  • Bills
    Hi @Isabel Thanks for getting in touch! If you think your bill is incorrect, I'd absolutely recommend giving our Customer Services team a call... see more
    by PeteC
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 535
      Views
  • Electric Vehicle tariff
    Hi @Rad Thanks for your post! Currently, we don't offer an EV specific tariff - it's something our product team are looking at, and something... see more
    by PeteC
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 550
      Views
  • Meter update
    @Frank1 thank you I have had this meter for a very long time now so maybe that’s it see more
    by Tracy2008
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 921
      Views
  • Electric not working on phone app
    I have uninstalled,reinstalled,unlinked,relinked still nothing. see more
    by Mischief69i
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 971
      Views
  • n home display why??
    Recently I had my meter replaced and out of a box came a brand new in home display which the engineer was setting up .. I asked the engineer if I... see more
    by Frank1
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 501
      Views
  • Changes to app
    On my app it says usage... ​​​​​​​But at the top there are 2 options if you touch £ you get how much money it's costing, but if you touch kWh you... see more
    by Frank1
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 10266
      Views
  • Meter update
    @Tracy2008 I had lots of letters saying updating failed, it turned out to be a signal issue.. I've now had a more modern smart meter installed and... see more
    by Frank1
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 921
      Views
  • Is E7 (economy 7 smart tariff) coming to an end?
    I've replaced the trust pilot posts Pete after your help.. But I'm sticking to my theory ed Milliband wants the grid at night to charge EVs but... see more
    by Frank1
    • 1 Day Ago
    • 2
      Replies
    • 0
      Likes
    • 12095
      Views
  • Finally utilita admits standing charge introduction
    Yes dean it's finally been sorted new meter installed and my credit on meter has stabilised 👏 see more
    by Frank1
    • 1 Day Ago
    • 2
      Replies
    • 0
      Likes
    • 5548
      Views
  • Electric not working on phone app
    @Mischief69i I suspect it's probably either your smart meter is the older generation and will need changing.. Another thing you could try is to... see more
    by Frank1
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 971
      Views
  • Electric not working on phone app
    I joined utilita on 04/08/25. Electric side of app not worked since then. rang C.S every other day, got told to give it 24-48hours still didn't... see more
    by Mischief69i
    • 2 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 971
      Views
  • Meter update
    My meter has been updating now since the 12/09, I’ve been unable to top up since so not looking forward to my bill when it’s completed see more
    by Tracy2008
    • 2 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 921
      Views
  • Bills
    Can anyone tell me what is going on with the bills. Ive just receives mine and it's saying I had money carried forward from last bill but my balance... see more
    by Isabel
    • 2 Days Ago
    • 1
      Replies
    • 0
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    • 535
      Views
  • Electric Vehicle tariff
    Hi there! I am on pay as You go and i need some informations about charging tariffes, i heard it might be possible to charge my ev cheaper during the... see more
    by Rad
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 550
      Views
  • Win Tickets to Jason Derulo!
    WE'RE BACK WITH OUR SECOND COMMUNITY EXCLUSIVE COMPETITION! Want to see Jason Derulo live at Utilita Arena Birmingham? We’re giving one lucky... see more
    by PeteC
    • 2 Days Ago
    • 0
      Replies
    • 0
      Likes
    • 504
      Views
  • Switching to Utilia
    Hey @STM Yes Android 15 will work with the My Utilita app Kind Regards Dean see more
    by Dean
    • 5 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 4482
      Views
  • 🌍🐾 World Animal Day: Powering a Kinder Planet 🐾🌍
    Today, we celebrate the incredible diversity of life that shares our planet — from the tiniest pollinators to the largest ocean wanderers. World... see more
    by Dean
    • 5 Days Ago
    • 0
      Replies
    • 0
      Likes
    • 1229
      Views
  • Meter update
    Hi @Suzysmith, I am sorry to hear about this Usually we will only cancel if there is no engineer available, Can you send me a DM using the link in... see more
    by Dean
    • 5 Days Ago
    • 1
      Replies
    • 0
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    • 2398
      Views