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Last post: problems with smart meter... by
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Last post: Secondary authentication is... by
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Find out all the latest news and what’s going on in your local Utilita Energy Hub.

18 Threads 27 Posts 9 Online viewers
Last post: How do I get my son on this... by
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Older Activity
Secondary authentication is frozen. I can't log in to the app.

When I try to log in it goes to secondary authentication. Then it won't go any further. I used to log in with my fingerprint. I still haven't got an... see more

by SuziQ
- 8 Hours Ago
- 0
  
  Replies
- 0
  
  Likes
- 38
  
  Views
A possible work around for downed app

Hi all Today (08/08/25) I clicked on the my Utilita app on my iPhone to top up my electricity but as a lot of people was met with just a White... see more

by Maxx
- 1 Day Ago
- 0
  
  Replies
- 0
  
  Likes
- 124
  
  Views
No notification of Failed Auto Pay

@catherineb Thanks Catherine. Since this post the Auto TopUp has failed again and I have had to credit manually. My Customer... see more

by anthonym
- 1 Day Ago
- 2
  
  Replies
- 0
  
  Likes
- 2702
  
  Views
Update to Ongoing In Home Display and App Issues

@PeteC Hi I've DM'd you. see more

by AndyW82
- 1 Day Ago
- 5
  
  Replies
- 0
  
  Likes
- 2493
  
  Views
Update to Ongoing In Home Display and App Issues

Hi @AndyW82 Thanks for replying. If you can drop me a DM with some account information, I'll take a look into what's happening with your meter for... see more

by PeteC
- 1 Day Ago
- 5
  
  Replies
- 0
  
  Likes
- 2493
  
  Views
problems with smart meter after upgrade

Hello @shep667, Thank you for reaching out! I am sorry to hear that the chat disconnected before you were able to get a resolution. If... see more

by BenM
- 1 Day Ago
- 1
  
  Replies
- 0
  
  Likes
- 288
  
  Views
Has Utilita Communication With My Smart Meters?

Many thanks Ben for your time and trouble in providing this most detailed explanation. It clears up my question and really does put my mind at ease! see more

by TheFugitive
- 1 Day Ago
- 4
  
  Replies
- 1
  
  Likes
- 721
  
  Views
Chat down?

Im so sorry I forgot I had to attend my housemates mental health meeting/appointment at Shotley Bridge Hospital in Durham this morning (hence why... see more

by lmcgill86
- 1 Day Ago
- 2
  
  Replies
- 0
  
  Likes
- 581
  
  Views
Update to Ongoing In Home Display and App Issues

Hi can we get an update on this situation please. There has been no update to the app and the IHD is just giving what appear to be random estimates. see more

by AndyW82
- 1 Day Ago
- 5
  
  Replies
- 0
  
  Likes
- 2493
  
  Views
problems with smart meter after upgrade

I had an online chat with a customer service operator yesterday concerning my smart meters not sending over the air readings, after around 45 mins, I... see more

by shep667
- 1 Day Ago
- 1
  
  Replies
- 0
  
  Likes
- 288
  
  Views
Has Utilita Communication With My Smart Meters?

Hello @TheFugitive, I can see that our meters are taking a reading every day at midnight. Our bills will always show a read submitted by a... see more

by BenM
- 1 Day Ago
- 4
  
  Replies
- 0
  
  Likes
- 721
  
  Views
I think there is a fault within my meter

Hi @KCG Thanks for taking the time to leave a message. I'm really sorry to hear that you're experiencing issues with your usage - our Customer... see more

by PeteC
- 1 Day Ago
- 1
  
  Replies
- 0
  
  Likes
- 411
  
  Views
I think there is a fault within my meter

So from the 6th of last month until this month 6th I have topped up a £100 I think there might be a fault there is know there is no way I can go... see more

by KCG
- 2 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 411
  
  Views
Has Utilita Communication With My Smart Meters?

Thanks Ben. It’s me that’s regularly reading my meters. Those are the readings with ‘C’ against them. I can’t see any actual readings which would... see more

by TheFugitive
- 2 Days Ago
- 4
  
  Replies
- 0
  
  Likes
- 721
  
  Views
Has Utilita Communication With My Smart Meters?

Hello @TheFugitive, Thank you for your post! I have had a look at your account and can see that we are getting regular meter readings from your... see more

by BenM
- 2 Days Ago
- 4
  
  Replies
- 0
  
  Likes
- 721
  
  Views
Smet 1 smart meter update

Hi @Smith, I am sorry to hear that your meter migration was unsuccessful. As you have mentioned, we will try to migrate your meter again, however... see more

by BenM
- 2 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 421
  
  Views
Has Utilita Communication With My Smart Meters?

Hi, Re; Customer Number; 6753856784. Both Smart Meters exchanged on 16th June 2025 due to communication issues. My July 2025 bill shows no... see more

by TheFugitive
- 2 Days Ago
- 4
  
  Replies
- 0
  
  Likes
- 721
  
  Views
Smet 1 smart meter update

I got three emails on Saturday saying my smet 1 smart meter was updating, however, I’ve since been told that the update failed. I’ve been told that... see more

by Smith
- 2 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 421
  
  Views
Chat down?

Hi @lmcgill86 Thanks for messaging! As far as I'm aware the livechat function is up and running - were you trying to access it via the app or... see more

by PeteC
- 2 Days Ago
- 2
  
  Replies
- 0
  
  Likes
- 581
  
  Views
Bill updating on app

Hi @rougvie83 Thanks for your message! If you pop me a DM with some account information - account number and full name if possible, along with... see more

by PeteC
- 2 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 520
  
  Views
Chat down?

Is anyone else having difficulty connecting to the live chat feature through the app? I've been trying since yesterday afternoon and it's saying... see more

by lmcgill86
- 3 Days Ago
- 2
  
  Replies
- 0
  
  Likes
- 581
  
  Views
Bill updating on app

Hi , just wondered when bill for July will appear as on app for the past 3 days has been the same message which normally isn't the case . I've... see more

by rougvie83
- 3 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 520
  
  Views
Transfer Credit

Hi @AllyB, Thanks for letting me know. I apologise that the fix that our IT team implemented has not resolved the issue within your app. I will... see more

by WilliamB
- 5 Days Ago
- 4
  
  Replies
- 0
  
  Likes
- 3625
  
  Views
Moving home

@BenM Thank you. Have managed to sort through FB chat.. see more

by Ceebeeman1
- 5 Days Ago
- 2
  
  Replies
- 1
  
  Likes
- 1438
  
  Views
Moving home

Hi @Ceebeeman1, Thank you for your post. When moving properties the team that you would need to speak with is the change of tenancy team. They... see more

by BenM
- 5 Days Ago
- 2
  
  Replies
- 0
  
  Likes
- 1438
  
  Views
Transfer Credit

Transfer credit still unavailable see more

by AllyB
- 5 Days Ago
- 4
  
  Replies
- 0
  
  Likes
- 3625
  
  Views
Update to Ongoing In Home Display and App Issues

Hi @Shel12, I am sorry to hear that the fix has not resolved your issues. Sometimes this can take a little longer than expected. However, please... see more

by BenM
- 5 Days Ago
- 5
  
  Replies
- 0
  
  Likes
- 2493
  
  Views
Moving home

Hoping someone can help me...I have left my property on the 20/7/25 and have taken two meter readings. RT1 & RT2 but not sure who to contact to ... see more

by Ceebeeman1
- 5 Days Ago
- 2
  
  Replies
- 0
  
  Likes
- 1438
  
  Views
Update to Ongoing In Home Display and App Issues

Mine is not fixed yet cannot use transfer or power up see more

by Shel12
- 1 Week Ago
- 5
  
  Replies
- 0
  
  Likes
- 2493
  
  Views
Update to Ongoing In Home Display and App Issues

Good news! We know that recently, a number of our customers have been experiencing issues with their MyUtilita app and their In Home Displays not... see more

by PeteC
- 1 Week Ago
- 5
  
  Replies
- 0
  
  Likes
- 2493
  
  Views

Latest discussions

Secondary authentication is...

By SuziQ
8 Hours Ago 0 Replies
A possible work around for downed...

By Maxx
1 Day Ago 0 Replies
problems with smart meter after...

By shep667
1 Day Ago 1 Replies
I think there is a fault within my...

By KCG
2 Days Ago 1 Replies

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem

Welcome to
the Community

Featured discussions

New to the Community

Help & Support

Off Topic

Utilita Giving

Become a Bill Buster!

Energy Hubs

Latest discussions

Secondary authentication is...

A possible work around for downed...

problems with smart meter after...

I think there is a fault within my...

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Welcome to the Community

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Latest discussions

About

Customers

Contact

Welcome to
the Community