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Help & Support

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Last Post: Why on earth has money been... by
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Off Topic

The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.

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Utilita Giving

Everything on our Charity Partners and latest charity work and news!

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Energy Saving Tips

All the top tips on how to save energy at home.

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Energy Hubs

Find out all the latest news and what’s going on in your local Utilita Energy Hub.

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Last Post: Broken smart hub by
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Older Activity
Why on earth has money been deducted

Can you please explain why £2 has been deducted from my gas acount when I have not used my grass in weeks and my boiler is tuned off at the wall this... see more

by Alysonukuk2003
- 1 Day Ago
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Did you know...WE'RE ON TIKTOK!

We are the energy supplier with the largest following on TikTok in the UK, and we'd love you to be a part of it! Get the inside scoop on all... see more

by PeteC
- 1 Day Ago
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- 124
  
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Website won't process payment

Hi @Toffedog5 Thanks for taking the time to get in touch. I'd absolutely recommend speaking to our Customer Service team in the first instance -... see more

by PeteC
- 3 Days Ago
- 1
  
  replies
- 0
  
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- 454
  
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Website won't process payment

I am trying to top up online but it just keeps saying processing payment without anything happening. see more

by Toffedog5
- 3 Days Ago
- 1
  
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- 0
  
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- 454
  
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Topped up on app but no credit in meter

Hi @Jcmlh Thanks for taking the time to get in touch. I'm really sorry to hear that you've had issues with topping up your meter. Our Customer... see more

by PeteC
- 3 Days Ago
- 1
  
  replies
- 0
  
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- 515
  
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Need a top up code for top up

Hi @Jcmlh Thanks for taking the time to get in touch. I'm really sorry to hear that you've had issues with topping up your meter. Our Customer... see more

by PeteC
- 3 Days Ago
- 1
  
  replies
- 0
  
  thumbs up
- 443
  
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Need a top up code for top up

Topped up money taken from bank but ain't gone on meter and ain't received code see more

by Jcmlh
- 4 Days Ago
- 1
  
  replies
- 0
  
  thumbs up
- 443
  
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Topped up on app but no credit in meter

I topped meter up had email and text it says top up successfull but it hasn't gone on the meter and ain't received top up code but money been taken... see more

by Jcmlh
- 4 Days Ago
- 1
  
  replies
- 0
  
  thumbs up
- 515
  
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My New In Home Display order

Hi @DBURDEN17 Thanks for getting in touch! The easiest way to find out about your recent In Home Display order would be to contact our Customer... see more

by PeteC
- 5 Days Ago
- 1
  
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SMS says I ahve a bill, but no bill in the app

Thanks, I will send you DM. Just for record, the messages about the bill are sent by email and by app notifxations too. I got another one... see more

by KM1967
- 6 Days Ago
- 2
  
  replies
- 0
  
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- 1454
  
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My New In Home Display order

Need help on how to follow up on a recent call to customer services regarding a new in home display device and was told id recive an email about the... see more

by DBURDEN17
- 1 Week Ago
- 1
  
  replies
- 0
  
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- 767
  
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Smart meter dropped connection to Utilita

Hi @Mah50569, It seems like we may have lost the remote communication to your meter. If you give our customer services a call on 0345 207 2000,... see more

by WilliamB
- 1 Week Ago
- 1
  
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- 1103
  
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SMS says I ahve a bill, but no bill in the app

Hi @KM1967, This may have something to do with the switch from credit mode to pre-payment. The app system will only show information from the... see more

by WilliamB
- 1 Week Ago
- 2
  
  replies
- 0
  
  thumbs up
- 1454
  
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Smart meter dropped connection to Utilita

Hi, I'm an electric only household that was on Economy 7, but believe I switched to Utilita on a single rate supply. When I joined Utilita back... see more

by Mah50569
- 1 Week Ago
- 1
  
  replies
- 0
  
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- 1103
  
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How to change to Top-Up mode from credit mode ?

The duplicate entries in the app are now gone, whcih is good. Thanks for the help. see more

by KM1967
- 1 Week Ago
- 4
  
  replies
- 1
  
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- 8261
  
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SMS says I ahve a bill, but no bill in the app

Hi I continue to have issues with the app. My usage is very limited, and I recently changed to pre-paid. I have 45.39 and 27.40 credit... see more

by KM1967
- 1 Week Ago
- 2
  
  replies
- 0
  
  thumbs up
- 1454
  
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Changing tariff and the app stops working ?

This matter was resolved, app worked again see more

by KM1967
- 1 Week Ago
- 2
  
  replies
- 0
  
  thumbs up
- 4726
  
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can not seem get data on gas meter a gas engineer told me to get utilita out as they

Hi @rangerover1, I'm sorry to hear of the issues you are having with your smart meter. Can I ask, was this the meter itself that is not receiving... see more

by WilliamB
- 1 Week Ago
- 1
  
  replies
- 0
  
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- 1477
  
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can not seem get data on gas meter a gas engineer told me to get utilita out as they

meter is not receiving data its doing my head in i payed back the emergency credit plus loads more but its not showing on meter i feel like changing... see more

by rangerover1
- 1 Week Ago
- 1
  
  replies
- 0
  
  thumbs up
- 1477
  
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Can’t power up

Hi @Samantha123, I'm sorry to hear this our customer service team are all trained to be able to help customers with Financial assistance by... see more

by Dean
- 1 Week Ago
- 1
  
  replies
- 0
  
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- 1504
  
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Can’t power up

I can’t power up and have no money to top up see more

by Samantha123
- 1 Week Ago
- 1
  
  replies
- 0
  
  thumbs up
- 1504
  
  views
Power up not working

Hi @Henry1980, This is an issue that has been affecting quite a few of our customers recently. If you send me a direct message then I will be able... see more

by WilliamB
- 1 Week Ago
- 1
  
  replies
- 0
  
  thumbs up
- 1916
  
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Power up not working

My power up hasn't worked for several weeks, I have tried again today and still I'm getting told "meter not eligible", I have no debt on either meter. see more

by Henry1980
- 1 Week Ago
- 1
  
  replies
- 0
  
  thumbs up
- 1916
  
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Debt recovery rate

Hi @Louby123 Thanks for getting in touch. I'd really like to have a look into this in a bit more detail for you - I'll pass this over to... see more

by PeteC
- 2 Weeks Ago
- 1
  
  replies
- 0
  
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- 2691
  
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Debt recovery rate

I updated both my gas and electricity debt recovery rate in December after switching to Utilita and going on prepayment meters. When trying to adjust... see more

by Louby123
- 2 Weeks Ago
- 1
  
  replies
- 0
  
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- 2691
  
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Messaged

Hi @Jobie, At the moment, Rebecca is on maternity leave and won't be reachable. However, if you send me a direct message I will be more than happy... see more

by WilliamB
- 2 Weeks Ago
- 1
  
  replies
- 0
  
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- 2707
  
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Messaged

Hi Rebecca I sent you a private message and you've still not responded. Thanks jo see more

by Jobie
- 2 Weeks Ago
- 1
  
  replies
- 0
  
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- 2707
  
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Changing tariff and the app stops working ?

Hi! Thanks for bringing this to our attention! I'll definitely take a look into this in a bit more detail for you - if you could Direct Message me... see more

by PeteC
- 3 Weeks Ago
- 2
  
  replies
- 0
  
  thumbs up
- 4726
  
  views
Changing tariff and the app stops working ?

Hi I changed tariff. From premium to prepaid. now on the app I’m told “sorry to see you go”wft? see image. Will this fix itself ? see more

by KM1967
- 3 Weeks Ago
- 2
  
  replies
- 0
  
  thumbs up
- 4726
  
  views
How to change to Top-Up mode from credit mode ?

Hi @KM1967, This is not something we would expect to see in the app, however this shouldn't cause any issues with your supply or account... see more

by WilliamB
- 3 Weeks Ago
- 4
  
  replies
- 1
  
  thumbs up
- 8261
  
  views

Latest discussions

Why on earth has money been...

By Alysonukuk2003
1 Day Ago 0 Replies
Did you know...WE'RE ON TIKTOK!

By PeteC
1 Day Ago 0 Replies
Website won't process payment

By Toffedog5
3 Days Ago 1 Replies
Need a top up code for top up

By Jcmlh
4 Days Ago 1 Replies

Top Contributors

KM1967

Total Score: 1
MaySoG

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adriana.ionel

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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem

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