utilita.co.uk

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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    Featured discussions

    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and Support
    Your most popular questions digested into super handy guides.
    Energy Bills Explained
    What to expect, key information and what they look like.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 430 Posts 65 Online viewers
    Last post: Introduce yourself! by
    Rebecca
    Posts: 430 / Threads: 36 / Online viewers: 65

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,790 Threads 5,277 Posts 1160 Online viewers
    Last post: Hello - I have returned! by
    Rebecca
    Posts: 5,277 / Threads: 1,790 / Online viewers: 1160

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    2 Threads 3 Posts 7 Online viewers
    Last post: 55" samsung tv - we have a... by
    Frank1
    Posts: 3 / Threads: 2 / Online viewers: 7

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    12 Threads 21 Posts 23 Online viewers
    Last post: Christmas Holiday Opening... by
    Dean
    Posts: 21 / Threads: 12 / Online viewers: 23

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    58 Threads 246 Posts 494 Online viewers
    Last post: What are you listening To ? by
    Rebecca
    Posts: 246 / Threads: 58 / Online viewers: 494

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    2 Threads 5 Posts 22 Online viewers
    Last post: Just a thought by
    Rebecca
    Posts: 5 / Threads: 2 / Online viewers: 22

  7. Energy Bills Explained

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 1575 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 1575

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    4 Threads 5 Posts 12 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 5 / Threads: 4 / Online viewers: 12
  • Hello - I have returned!
    Hello everyone! 👋😀 I hope everyone is well, long time no speak. After a year away, I am back to support, guide and help with anything you may... see more
    by Rebecca
    • 11 Hours Ago
    • 0
      Replies
    • 0
      Likes
    • 67
      Views
  • Kids Eat Free!
    Hi everyone 👋😀 For those of you with children and are surviving the last few days and perhaps running out of ideas, we are sharing again a useful... see more
    by Rebecca
    • 12 Hours Ago
    • 0
      Replies
    • 0
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    • 78
      Views
  • What are you listening To ?
    @Trikky2 Hi there! What kind of music are you into genre wise? see more
    by Rebecca
    • 13 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 236493
      Views
  • Introduce yourself!
    @claire123 @Lynadal ​​​​​​​Hi Claire, Rebecca here, your Community Manager, welcome, I wanted to say hi and check in. I am looking forward to... see more
    by Rebecca
    • 13 Hours Ago
    • 314
      Replies
    • 0
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    • 2066470
      Views
  • Powered up hours ago, not working
    @ellrodenxx Good morning and hope you are well. Did the balance ever update? Let me know. Rebecca see more
    by Rebecca
    • 13 Hours Ago
    • 1
      Replies
    • 0
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    • 196
      Views
  • clocks go forward but did your smart meter?.
    @Frank1 I wonder if there is a setting to update the time on it to the new times? Rebecca see more
    by Rebecca
    • 13 Hours Ago
    • 1
      Replies
    • 0
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    • 524
      Views
  • Powered up hours ago, not working
    I powered up at 7pm this evening (it’s now 11pm) it hasn’t gone onto my app, and it’s not showing up in payments, but it’s now not allowing me to do... see more
    by ellrodenxx
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 196
      Views
  • clocks go forward but did your smart meter?.
    having had a smart meter upgrade recently I've again suspicion that my economy7 latest meter is not turning on/off at correct time .. up until 29th... see more
    by Frank1
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 524
      Views
  • Daily Charges
    Hi @prakash1160 Thanks for your reply. That does sound a little different! I've sent you a Direct Message a couple of days ago to request some... see more
    by PeteC
    • 5 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 6550
      Views
  • Daily Charges
    @PeteC Thank you for your response.When ever I top up there is always a balance of more than £2.00 So I was curious what this charges are? When I... see more
    by prakash1160
    • 5 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 6550
      Views
  • Daily Charges
    @PeteC Thank you for your response.When ever I top up there is always a balance of more than £2.00 So I was curious what this charges are? When I... see more
    by prakash1160
    • 5 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 6550
      Views
  • Daily Charges
    Hi @prakash1160 Thanks for your post! Usually this will happen if there is an existing debt balance on the meter - so if you've gone into or... see more
    by PeteC
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 6550
      Views
  • Daily Charges
    Whenever I topup either from my savings or bank account I notice that a small amount is deducted when the top-up is applied what are those charges... see more
    by prakash1160
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 6550
      Views
  • Power up not working
    Hi @bigbird1234, I am sorry to hear about this, Utilita is aware of an ongoing issue with Power Up not being accessible affecting a small... see more
    by Dean
    • 2 Weeks Ago
    • 3
      Replies
    • 0
      Likes
    • 35859
      Views
  • Power up not working
    I’m having exactly the same trouble and they promised to sort it out ,months down the line it’s still not working absolutely atrocious customer... see more
    by bigbird1234
    • 2 Weeks Ago
    • 3
      Replies
    • 0
      Likes
    • 35859
      Views
  • Connect to WiFi - App issue!
    Hi @Cyla, I'm sorry to hear that you are having these issues. I have responded to your direct message with some further information regarding... see more
    by WilliamB
    • 3 Weeks Ago
    • 5
      Replies
    • 0
      Likes
    • 148611
      Views
  • Connect to WiFi - App issue!
    Im having the same issue 🤦🏼‍♀️ and my IHD is still searching for a gas account that doesn't exist. Been going on couple months now, tried all... see more
    by Cyla
    • 3 Weeks Ago
    • 5
      Replies
    • 0
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    • 148611
      Views
  • email saying i have a new account with them
    Thank you for replying to my DM and speaking with me - after checking on this I can confirm this was due to your email being on multiple accounts of... see more
    by Dean
    • 3 Weeks Ago
    • 2
      Replies
    • 1
      Likes
    • 66575
      Views
  • email saying i have a new account with them
    Hi @kpavey I am sorry to hear about this and would like to look into this - if you have not got a new property I will be able to remove the email... see more
    by Dean
    • 3 Weeks Ago
    • 2
      Replies
    • 1
      Likes
    • 66575
      Views
  • email saying i have a new account with them
    Has anyone gotten an email like this? I got it back in Decenmber and NO IDEA what they are talking about. I've been with them for years with the same... see more
    by kpavey
    • 3 Weeks Ago
    • 2
      Replies
    • 1
      Likes
    • 66575
      Views
  • Difference between metre and app
    Honestly, the app is totally horrendous. For the last few months if I look under usage, it only has usage on there for about 2 days out of 7 most... see more
    by Dave2912
    • 3 Weeks Ago
    • 4
      Replies
    • 0
      Likes
    • 111157
      Views
  • Saving
    Hi @Spar, Thanks for your posts - we're currently experiencing issues with the savings on the MyUtilita app as soon as any new update has been... see more
    by Dean
    • 4 Weeks Ago
    • 13
      Replies
    • 0
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    • 363575
      Views
  • Saving
    I’m having the same issue, cannot transfer from savings see more
    by Spar
    • 4 Weeks Ago
    • 13
      Replies
    • 0
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    • 363575
      Views
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