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47 Threads 451 Posts 8 Online viewers
Last post: Unable to top up by
Franca61

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Help & Support

Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!

1,519 Threads 4,397 Posts 220 Online viewers
Last post: Transfer credit not working. by
RachArmatage

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Off Topic

The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.

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Last post: Need help by
PeteC

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Utilita Giving

Everything on our Charity Partners and latest charity work and news!

25 Threads 52 Posts 112 Online viewers
Last post: The monthly prizes by
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Become a Bill Buster!

All the top tips on how to save energy at home.

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Last post: The last Power Payback by
Rebecca

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Energy Hubs

Find out all the latest news and what’s going on in your local Utilita Energy Hub.

18 Threads 27 Posts 6 Online viewers
Last post: How do I get my son on this... by
PeteC

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Posts: 27 / Threads: 18 / Online viewers: 6

Older Activity
Transfer credit not working.

I’ve tried to transfer credit from my gas meter but it’s saying I can’t because it hasn’t had an up to date meter reading. It’s been saying this... see more

by RachArmatage
- 1 Hour Ago
- 0
  
  Replies
- 0
  
  Likes
- 4
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

Roger: it is annoying. But, as IT worker myself, these things can be very difficult to pinpoint. Consumer products are notoriously hard to... see more

by KM1967
- 15 Hours Ago
- 5
  
  Replies
- 0
  
  Likes
- 3036
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

Hi @RogerGreenwood, In regards to the issues you have posted here, for more technical app issues like this, we would need to raise a ticket with... see more

by WilliamB
- 20 Hours Ago
- 5
  
  Replies
- 1
  
  Likes
- 3036
  
  Views
Smart score Wifi and Balances

Hi @RogerGreenwood, I'm sorry to hear that you are having issues with the app. The app is having issues connecting to the IHD at the moment, and... see more

by WilliamB
- 20 Hours Ago
- 1
  
  Replies
- 0
  
  Likes
- 407
  
  Views
Why ask for details

Hi @Kez19633, I'm sorry that the issues you posted before are still ongoing, I seen you were speaking to Pete about these. Unfortunately, Pete is... see more

by WilliamB
- 21 Hours Ago
- 1
  
  Replies
- 0
  
  Likes
- 221
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

I have exactly the same problem and had a lengthy conversation with customer services who said it was normal and basically tough .. yet here you... see more

by RogerGreenwood
- 1 Day Ago
- 5
  
  Replies
- 0
  
  Likes
- 3036
  
  Views
Why ask for details

So why do you ask for more information and do nothing about it this committee site is as bad as the help line terrible service see more

by Kez19633
- 1 Day Ago
- 1
  
  Replies
- 0
  
  Likes
- 221
  
  Views
Smart score Wifi and Balances

Can anyone help me .. I don’t understand why my app will not give me a smart score or near realtime data.. My IHD always reads the same... see more

by RogerGreenwood
- 3 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 407
  
  Views
In home display

Hi @faye, I'm sorry to hear that your IHD has stopped working. As this is quite account specific, the best course of action is to give our... see more

by WilliamB
- 3 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 600
  
  Views
In home display

Hi when I join Utilita I never got a new in home display they said to carry on using my one from eon but now that one is not working how do I get a... see more

by faye
- 3 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 600
  
  Views
No Off Peak Power

Hi @HanJ1, Usually we would advise to have an electrician look at the supply first if the meter looks to be functioning on our side, and if some... see more

by WilliamB
- 5 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 1026
  
  Views
No Off Peak Power

Hello, We are experiencing issues with having no off peak power. We have checked the storage heaters and water immersion heater and still have no... see more

by HanJ1
- 6 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 1026
  
  Views
Urgent – Topped Up But No Electricity

Hi William, Appreciate your response. However, I have tried this, but the supply is still off. Danny. see more

by DannyUtiCustomer
- 6 Days Ago
- 2
  
  Replies
- 0
  
  Likes
- 1452
  
  Views
Urgent – Topped Up But No Electricity

Hi @DannyUtiCustomer, I'm sorry to hear that this has happened and that you are still off supply. The first thing I would advise is trying to... see more

by WilliamB
- 6 Days Ago
- 2
  
  Replies
- 0
  
  Likes
- 1452
  
  Views
Urgent – Topped Up But No Electricity

Hi Utilita, I’ve topped up my smart meter today after finding my card, but the electricity is still off. I keep getting bounced between... see more

by DannyUtiCustomer
- 6 Days Ago
- 2
  
  Replies
- 0
  
  Likes
- 1452
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

Hi @KM1967, Sorry for the late reply. You are right in saying that the IHD is connected correctly to the wi-fi, this means the app should be... see more

by WilliamB
- 6 Days Ago
- 5
  
  Replies
- 0
  
  Likes
- 3036
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

No one any idea? The smart control IS connected to wifi and cloud, but the app is always giving estimated readings and saying connect to... see more

by KM1967
- 6 Days Ago
- 5
  
  Replies
- 0
  
  Likes
- 3036
  
  Views
Smart Unit rate for First 2 kWh

Hi @JDH Thanks for your reply! If you DM me with some account information, I can get this passed over to the relevant team to investigate this... see more

by PeteC
- 6 Days Ago
- 7
  
  Replies
- 0
  
  Likes
- 127448
  
  Views
Smart Unit rate for First 2 kWh

@PeteC Thankyou for this. Who do I email to have a look at my bills. When I tried this last year I was assured my bills were correct but not sure... see more

by JDH
- 1 Week Ago
- 7
  
  Replies
- 0
  
  Likes
- 127448
  
  Views
Smart Unit rate for First 2 kWh

Hi @JDH Thanks for your updated post. I can confirm that if you have used 22kWh of gas over the last two days, the first two kWh of each days... see more

by PeteC
- 1 Week Ago
- 7
  
  Replies
- 0
  
  Likes
- 127448
  
  Views
Helpers

Hi @Kez19633 Thanks for your post! Our community is manned between 8:30am-4:30pm Monday - Friday. Outside of these hours, our Customer services... see more

by PeteC
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1619
  
  Views
Ihd and app stopped working after update 8 weeks ago no help from utililta

Hi @Kez19633 Thanks for taking the time to get in touch. I'm sorry to hear that your In Home Display isn't working, and that it's taken some time... see more

by PeteC
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 2173
  
  Views
Smart Unit rate for First 2 kWh

Hi. Reposting this as still confusing. Adverts again now say first 2kwh each day is high tariff and rest of use then moves to low tariff for... see more

by JDH
- 1 Week Ago
- 7
  
  Replies
- 0
  
  Likes
- 127448
  
  Views
Helpers

So why don’t anyone try and help you when you ask about ihd and app not working think they are trying to cover up investigation into meter changes see more

by Kez19633
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1619
  
  Views
App not working

Hi all had an update 8 weeks ago and ever since I’m app is not running properly and my ihd won’t connect to meter I have been complaining for 8 weeks... see more

by Kez19633
- 1 Week Ago
- 0
  
  Replies
- 0
  
  Likes
- 1699
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

I am customer for electricity and gas. I have smart meters and a working fine smart display unit but the app always tells me to connect my... see more

by KM1967
- 1 Week Ago
- 5
  
  Replies
- 0
  
  Likes
- 3036
  
  Views
Ihd and app stopped working after update 8 weeks ago no help from utililta

hi all I had a update about 8weeks ago and my app and ihd not working properly 1 app when I used to top up it used to tell me how much was coming... see more

by Kez19633
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 2173
  
  Views
Bills

Hi @Delboy69, I would need a bit more information around what kind of set up this would be for. Is this for a new property that you've moved into,... see more

by WilliamB
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 3058
  
  Views
Bills

How do I get an account for the last 3 months see more

by Delboy69
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 3058
  
  Views
IHD not working

Hi @Jacek, You are correct in saying this doesn't look right. Usually the IHD screen would say trying to search for data and wouldn't show a blank... see more

by WilliamB
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 3248
  
  Views

Latest discussions

Transfer credit not working.

By RachArmatage
1 Hour Ago 0 Replies
Why ask for details

By Kez19633
1 Day Ago 1 Replies
Smart score Wifi and Balances

By RogerGreenwood
3 Days Ago 1 Replies
In home display

By faye
3 Days Ago 1 Replies

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem

Welcome to
the Community

Featured discussions

New to the Community

Help & Support

Off Topic

Utilita Giving

Become a Bill Buster!

Energy Hubs

Latest discussions

Transfer credit not working.

Why ask for details

Smart score Wifi and Balances

In home display

About

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Welcome to the Community

Featured discussions

Latest discussions

About

Customers

Contact

Welcome to
the Community