utilita.co.uk

Welcome to the Community

Get useful advice, and answers to the questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join us and stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      28 Threads 225 Posts 3 Online viewers
      Last Post: Introduce yourself! by
      Cat
      Posts: 225 / Threads: 28 / Online viewers: 3

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      280 Threads 920 Posts 74 Online viewers
      Last Post: Cost of Living Crisis - Kids... by
      michaelpeter
      Posts: 920 / Threads: 280 / Online viewers: 74

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      75 Threads 277 Posts 3 Online viewers
      Last Post: Did you know about this.. ? by
      basmafarah2n
      Posts: 277 / Threads: 75 / Online viewers: 3

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      16 Threads 29 Posts 2 Online viewers
      Last Post: Welcome to the 'Utilita... by
      Rebecca
      Posts: 29 / Threads: 16 / Online viewers: 2

    5. Energy Efficiency

      All the top tips on how to save energy at home.
      25 Threads 47 Posts 6 Online viewers
      Last Post: Cost of Living Crisis -... by
      Rebecca
      Posts: 47 / Threads: 25 / Online viewers: 6

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      11 Threads 11 Posts 1 Online viewers
      Last Post: Spotlight: Little Mix 👯‍♀️ by
      Rebecca
      Posts: 11 / Threads: 11 / Online viewers: 1
    • Cost of Living Crisis - Kids Eat Free!
      There are some great prices on foods out there especially if you shop at Aldi and OR / Lidl they have some great offers also Lidl have their Veg... see more
      by michaelpeter
      • 5 Hours Ago
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    • Utilita app
      Mines is the same it’s not been working for like 2 months now phoned a few times and told they’ll contact me and it’ll be sorted out still waiting on... see more
      by Chantelle
      • 1 Day Ago
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    • Utilita app
      Traceybailey68 Hello! Me again 😀 Can you pop me a private mail by clicking here with your full address, DOB and customer ref number and I can get... see more
      by Rebecca
      • 2 Days Ago
      • 3
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    • Blank Meter Display
      GaryB Hello! Can you pop me a private mail by clicking here with your full address, DOB and customer ref number and I can get this escalated and a... see more
      by Rebecca
      • 2 Days Ago
      • 6
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    • Not matching
      vicsterb38 Good to hear that there is some kind of progress. Can you let me know how the meter fitting goes on the 19th - and please do remember,... see more
      by Rebecca
      • 2 Days Ago
      • 8
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    • Utilita app
      Traceybailey68 I am sorry that you have had no joy here. It could be because there is no answer for you at present as to why this is happening. I... see more
      by Rebecca
      • 3 Days Ago
      • 3
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    • fit payments
      I have written to Utilita re being fit registered. I am still waiting for a reply. GETTING NOWHERE FAST. see more
      by Glen10
      • 3 Days Ago
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    • Blank Meter Display
      Rebecca Hi Rebecca, have you any more thoughts about solving my meter problem, kind regards, Gary see more
      by GaryB
      • 4 Days Ago
      • 6
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    • Not matching
      Rebecca I managed to speak to someone last night and they said the machine and app weren’t talking to each other as one had no connection or... see more
      by vicsterb38
      • 1 Week Ago
      • 8
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    • Utilita app
      My utilita app doesn't show my gas and electricity amounts and I have phoned utilita 4 times to get them to sort it out. I have installed and... see more
      by Traceybailey68
      • 1 Week Ago
      • 3
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    • Not matching
      vicsterb38 Ok, this is very strange and sorry to hear this as it sounds annoying. And more importantly we want to ensure it's investigated - as it... see more
      by Rebecca
      • 1 Week Ago
      • 8
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    • Cost of Living Crisis - Weekly Tip!
      Hello to all our Community Members! 👋 So, this weeks energy saving tip is to do with your boiler... Do you know what temperature your boiler is... see more
      by Rebecca
      • 1 Week Ago
      • 0
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    • Blank Meter Display
      Rebecca The meter lights up and automatically scrolls through the different settings and immediately goes out after it displays " F-Credit ", I hope... see more
      by GaryB
      • 1 Week Ago
      • 6
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    • Not matching
      I’ve been with utilita for years now and this is the first issue I’ve had. ….. the app is staying the same - usage is not going down even though I’ve... see more
      by vicsterb38
      • 1 Week Ago
      • 8
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    • Not matching
      Rebecca I’ve put a £5 on about 20 mins ago so just waiting to see if this goes on see more
      by vicsterb38
      • 1 Week Ago
      • 8
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    • Not matching
      vicsterb38 That is strange! Do you mind me asking how long you have had and used and been topping up via the app for? Thanks, ​​​​​​​Rebecca see more
      by Rebecca
      • 1 Week Ago
      • 8
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    • Not matching
      Rebecca I put £7 on Wednesday checked meter an hour later and it still hadn’t appeared. I then checked it yesterday morning before I went out at had... see more
      by vicsterb38
      • 1 Week Ago
      • 8
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    • Not matching
      vicsterb38 Hello there! 😀 The app is not always 100% accurate, it does disclaim that it's based on as accurate smart meter mirroring as possible,... see more
      by Rebecca
      • 1 Week Ago
      • 8
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    • Not matching
      My app says I’m in credit but my meter states I’m in emergency credit see more
      by vicsterb38
      • 1 Week Ago
      • 8
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    • Blank Meter Display
      GaryB No problem at all! So the main meter is working then if it reacted and lit up. How quickly does it go dead again after lighting up? It could... see more
      by Rebecca
      • 1 Week Ago
      • 6
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    • Blank Meter Display
      Hi Rebecca, thank you so much in replying to my thread, I pressed as requested A A then B and the main display lit up with all different reading as... see more
      by GaryB
      • 1 Week Ago
      • 6
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    • Blank Meter Display
      GaryB Hello Gary - can you try pushing buttons 'A' and 'A' again and then 'B' on your main meter and then tell me what your meter does? Thanks,... see more
      by Rebecca
      • 1 Week Ago
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    • help with energy bill
      Mags Hello! Welcome to the community! 😀 This thread will help answer your question! Rebecca see more
      by Rebecca
      • 1 Week Ago
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    • help with energy bill
      wondering if when we get the government help towards energy bills of £400 we get the option of whether its added to gas or electricity see more
      by Mags
      • 1 Week Ago
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    • Blank Meter Display
      My electric meter display is blank and my smart meter will not connect, does anyone know how to reset or rectify this problem. Thanking you see more
      by GaryB
      • 1 Week Ago
      • 6
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    • Invalid account number
      A new visa/credit card see more
      by Richelle
      • 2 Weeks Ago
      • 2
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    • Cost of Living Crisis - Weekly Tips and Help Posts!
      Hello Utilita Community Members! With the cost of living crisis in full swing - we will be sharing money and energy saving hints and tips in... see more
      by Rebecca
      • 2 Weeks Ago
      • 0
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    • Warm Home Discount via the App
      Frances Would you mind popping me your customer reference number privately by clicking here to message me? Rebecca see more
      by Rebecca
      • 2 Weeks Ago
      • 4
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    • Meter not configured
      I will thank you 😊 see more
      by Tammi
      • 2 Weeks Ago
      • 4
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    • Meter not configured
      Tammi I am so pleased to hear it is sorted 😀 Please do shout if you need anything else! ​​​​​​​Rebecca see more
      by Rebecca
      • 2 Weeks Ago
      • 4
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