utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    users online
  • 4,286
    total posts

    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      37 Threads 398 Posts 33 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 398 / Threads: 37 / Online viewers: 33

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,160 Threads 3,298 Posts 124 Online viewers
      Last Post: Power Payback by
      Rebecca
      Posts: 3,298 / Threads: 1,160 / Online viewers: 124

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      86 Threads 295 Posts 32 Online viewers
      Last Post: Utilita Rewards and Life... by
      Rebecca
      Posts: 295 / Threads: 86 / Online viewers: 32

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      22 Threads 43 Posts 10 Online viewers
      Last Post: Wipe/remove/clear DEBT by
      zoevic
      Posts: 43 / Threads: 22 / Online viewers: 10

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      45 Threads 80 Posts 37 Online viewers
      Last Post: Spring Clean your way to a... by
      Rebecca
      Posts: 80 / Threads: 45 / Online viewers: 37

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 29 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 29
    • Power Payback
      @jay Hi there! Nice to hear from you 🤗 So pleased to hear you like and think the initiative is a good idea. That is great to hear about the... see more
      by Rebecca
      • 13 Hours Ago
      • 32
        replies
      • 0
        thumbs up
      • 43440
        views
    • Power Payback
      Brilliant idea and was very happy to participate. I am already a very low user of both fuels but often charge my car during afternoon and evening. I... see more
      by jay
      • 1 Day Ago
      • 32
        replies
      • 1
        thumbs up
      • 43440
        views
    • app not letting me transfer credit
      @Xrissy Thank for confirming. Can you use the link in my signature below to private mail me your full address and best contact number - I can then... see more
      by Rebecca
      • 3 Days Ago
      • 3
        replies
      • 0
        thumbs up
      • 2097
        views
    • Not a lot going well!
      @foggii Hi there! Have you spoken to our Move In Team and provided a starting meter read - as well as letting them know you are the new occupier?... see more
      by Rebecca
      • 3 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 792
        views
    • Gas meter not connected to app
      @Maxine Hi there! It sounds like they have become disconnected some how - this can come down to anything from connection issues, to signal strength... see more
      by Rebecca
      • 3 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 819
        views
    • Gas meter not connected to app
      I can’t see my gas meter balance on my app it just shows we are not receiving data, been like this for ages how can I make it reconnect? It’s bad... see more
      by Maxine
      • 5 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 819
        views
    • Not a lot going well!
      Joined 09.11.23 paid £20 upfront and having used no more than £3 of energy Utilita are giving me an estimated £-28.58 of debt although all I have... see more
      by foggii
      • 5 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 792
        views
    • smart meter display how do you get one or buy one
      @Tonytomo Hi there! Have you ever had one since you moved in to the property? Thanks, Rebecca see more
      by Rebecca
      • 6 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 1185
        views
    • smart meter display how do you get one or buy one
      smart meter display how do you get one or buy one see more
      by Tonytomo
      • 6 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 1185
        views
    • app not letting me transfer credit
      Hi the transfer option on my app is not showing. see more
      by Xrissy
      • 6 Days Ago
      • 3
        replies
      • 0
        thumbs up
      • 2097
        views
    • Power Payback
      The events usually happen once a week at the most. ​​​​​​​Rebecca see more
      by Rebecca
      • 6 Days Ago
      • 11
        replies
      • 0
        thumbs up
      • 13923
        views
    • app not letting me transfer credit
      @Xrissy @Xrissy Hi there 👋 I am not aware of any known issues at this point. Can I just check, are you doing the minimum transfer amount or... see more
      by Rebecca
      • 6 Days Ago
      • 3
        replies
      • 0
        thumbs up
      • 2097
        views
    • smart meter maintainance
      I sent you msg..thank you see more
      by danielszekeli
      • 6 Days Ago
      • 2
        replies
      • 1
        thumbs up
      • 1912
        views
    • Power Payback
      @Rebecca I've only been invited once on th 16th November and never again - was that it? see more
      by Misswilling1980
      • 6 Days Ago
      • 11
        replies
      • 0
        thumbs up
      • 13923
        views
    • smart meter maintainance
      @danielszekeli Hey Dan 👋 good to hear from you, and welcome back to Utilita! So, due to the complexity of this and to ensure that we sort your... see more
      by Rebecca
      • 1 Week Ago
      • 2
        replies
      • 0
        thumbs up
      • 1912
        views
    • Mpan
      @Azz01m Hi there! 🤗 Have you tried looking in your user guide as it will depend on what In-Home Display/Smart Meter model you have. ... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 1284
        views
    • app not letting me transfer credit
      hi, my apps not letting me transfer credit from one meter to the other. is the app not working properly? thank you see more
      by Xrissy
      • 1 Week Ago
      • 3
        replies
      • 0
        thumbs up
      • 2097
        views
    • smart meter maintainance
      Switched to you on the 20th this month,problems with smart meter,you had maitainance for them on the 21st,i charged my meters using the cards..in the... see more
      by danielszekeli
      • 1 Week Ago
      • 2
        replies
      • 0
        thumbs up
      • 1912
        views
    • Mpan
      Hi, Is there a way to get my Mpan from my little touch screen monitor? ​​​​​​​Thanks see more
      by Azz01m
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 1284
        views
    • Can’t book smart gas meter
      @Bunit Hi there 👋 Firstly a very warm welcome to the Community. As your Community Manager, I am very sorry to hear of your experience around... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 1454
        views
    • Payback
      @Covcandy Hey there! Not a problem at all! Please drop me a private mail using the link in my signature with your full name, address and customer... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 1458
        views
    • Can’t book smart gas meter
      I’ve been with Utilita for over 7 years and have had an electricity smart meter for years but not the gas smart meter despite trying to get one... see more
      by Bunit
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 1454
        views
    • Payback
      I delete the message by mistake to opt in. Wot do I do power pay back see more
      by Covcandy
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 1458
        views
    • Home display faulty
      @Abby Hi there 👋 and welcome to the Community. Sorry to hear that you haven't managed to get this resolved. Can I ask firstly for more info... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 1760
        views
    • Utilita Rewards and Life Changing Prizes
      @Snowman Hi there! 😊 There is nothing wrong with being curious! As your Community Manager, I can assure you that there are valid winners, and... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 1923
        views
    • Gas Meter Off
      @mandaowen96 Hi there! Sorry to hear this! With this in mind - I would like to get an emergency call to you. Please can you use the link in... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 1744
        views