utilita.co.uk

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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    Featured discussions

    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 429 Posts 260 Online viewers
    Last post: Introduce yourself! by
    Dean
    Posts: 429 / Threads: 36 / Online viewers: 260

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,772 Threads 5,213 Posts 3421 Online viewers
    Last post: Start saving on your energy... by
    WilliamB
    Posts: 5,213 / Threads: 1,772 / Online viewers: 3421

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    2 Threads 3 Posts 33 Online viewers
    Last post: 55" samsung tv - we have a... by
    Frank1
    Posts: 3 / Threads: 2 / Online viewers: 33

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    12 Threads 21 Posts 105 Online viewers
    Last post: Christmas Holiday Opening... by
    Dean
    Posts: 21 / Threads: 12 / Online viewers: 105

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    93 Threads 299 Posts 265 Online viewers
    Last post: REMEMBRANCE DAY – 11th... by
    PeteC
    Posts: 299 / Threads: 93 / Online viewers: 265

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 57 Posts 261 Online viewers
    Last post: Does anyone win the... by
    Puckmonkey
    Posts: 57 / Threads: 25 / Online viewers: 261

  7. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 189 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 189

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 138 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 138
  • Start saving on your energy bills this winter!
    A little really can save a lot! That’s why Utilita and the UK Government are sharing a few simple tips to help you save more on energy and costs this... see more
    by WilliamB
    • 6 Hours Ago
    • 0
      Replies
    • 0
      Likes
    • 60
      Views
  • Problem getting my smart meter updated
    Hi @HBD, Thanks for your post. I'm sorry to hear that your meter has been unable to update itself. As this is quite an account specific issue, I... see more
    by WilliamB
    • 8 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 95
      Views
  • Problem getting my smart meter updated
    I have been waiting since September to have my smart meter updated, I have been told I will have to have new meter installed because the one I have... see more
    by HBD
    • 10 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 95
      Views
  • Smart display
    Hi @Mel79 Thanks for your post! The easiest way of getting a new In Home Display ordered is by speaking to one of our team - they'll be able... see more
    by PeteC
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 165
      Views
  • Smart display
    Good afternoon, I need a new smart meter as the one I have got has become faulty, the part where the lead plugs in doesn't seem to be working... see more
    by Mel79
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 165
      Views
  • App only gas doesn't update
    Hi @ScoobyDoo123 Thanks for your post. In cases such as yours, when the gas doesn't appear on the app, it usually means that your gas meter... see more
    by PeteC
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 414
      Views
  • App only gas doesn't update
    Hi everyone ☺️ Im having an issue with the app.The electricity always shows the new balance as a pay as you go customer but the gas is not working, I... see more
    by ScoobyDoo123
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 414
      Views
  • Phone app
    Hi @Gazgib Thanks for your post! There was an issue with the app recently, where it was only showing kWh instead of the financial side of... see more
    by PeteC
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 560
      Views
  • Phone app
    Hi , everyone can I ask why my prepayment meter phone app for my electricity is only showing kwh usage. No matter how I try i cant get a pound and... see more
    by Gazgib
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 560
      Views
  • Negative balance
    Hi @Fergus Thanks for your post - I'll send you a Direct Message with a request for some more information, and once I have this I'll take a quick... see more
    by PeteC
    • 2 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 26004
      Views
  • Negative balance
    @Jools Did anyone ever resolve this? I have the same problem - I keep topping up (over £100 over the last few days) and my balance still shows as... see more
    by Fergus
    • 3 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 26004
      Views
  • When will qualifying ex-customers receive Warm Home Discount cash vouchers?
    Is this all sorted for you now? Utilita claimed to have sent me the vouchers via email on 19/01/26. Nobody told me that they would be sent this... see more
    by Basil
    • 4 Days Ago
    • 10
      Replies
    • 0
      Likes
    • 34349
      Views
  • Problem with my Smart Meter
    Hi @SteveC, Thanks for posting, I'm very sorry to hear you have been having this issue. Unfortunately, it is not ourselves who install or maintain... see more
    by WilliamB
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1303
      Views
  • Problem with my Smart Meter
    Dear Community Manager, I had new Switchee Smart Meter installed early 2025. Since then, the heating is very erratic. I have to switch it off on... see more
    by SteveC
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1303
      Views
  • Warm home discount
    Hi @darkskies12, Thanks for posting on the forum. I'm sorry to hear you are having issues around the Warm Home Discount. All eligible customer... see more
    by WilliamB
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1551
      Views
  • Warm home discount
    I still haven't received the warm home discount and I'm a priority service customer. I rang the gov helpline and they state they sent my details over... see more
    by darkskies12
    • 6 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1551
      Views
  • Warm home discount
    Hi @Isabel, Thanks for posting. I'm sorry to hear you're having this experience. All customers, including customers in Scotland, should have... see more
    by WilliamB
    • 6 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1616
      Views
  • Warm home discount
    Does anyone know when the warm home discount will be paid in scotland. I received an email on 7th January saying I was successful but have heard... see more
    by Isabel
    • 6 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1616
      Views
  • Power up wont work
    Hi @AndyW82 Thanks for your message - I did reach out to you back in September via email, advising that the current In Home Display should work... see more
    by PeteC
    • 6 Days Ago
    • 10
      Replies
    • 0
      Likes
    • 12918
      Views
  • Does anyone win the competitions
    I have been a customer for 16 years and have not won anything. see more
    by Puckmonkey
    • 1 Week Ago
    • 13
      Replies
    • 0
      Likes
    • 356849
      Views
  • Warm home discount
    Hi @Cyla, Thanks for posting on the community. All eligible customers should have received their WHD discount credit by this point. I have sent... see more
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 2305
      Views
  • Whd
    I am on prepayment, I've not received payment?? see more
    by Cyla
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 7127
      Views
  • Power up wont work
    @PeteC any update on the new IHD I was promised last year Pete? see more
    by AndyW82
    • 1 Week Ago
    • 10
      Replies
    • 0
      Likes
    • 12918
      Views
  • Warm home discount
    Im a pay as you go customer, not received my warm home discount as yet, when can I expect to see this on my smart meter? I could really use a warm... see more
    by Cyla
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 2305
      Views
  • Gas top up PAYG not showing up on meter
    Ok thanks for that see more
    by Barbara1965
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 4379
      Views
  • Power up wont work
    Hi @savvysam Thanks for your post - I'm sorry to hear you're experiencing issues. I can get a new In Home Display sent out for you if you weren't... see more
    by PeteC
    • 1 Week Ago
    • 10
      Replies
    • 0
      Likes
    • 12918
      Views
  • Gas top up PAYG not showing up on meter
    Hi @Barbara1965 Thanks for your post. I'm pleased to hear that you've spoken to our team, and that an engineer appointment has been booked for... see more
    by PeteC
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 4379
      Views
  • Gas top up PAYG not showing up on meter
    Hi Every time I make a Gas top up, it's not showing on my meter. It can take nearly all day to sometimes appear and sometimes not at all. Even... see more
    by Barbara1965
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 4379
      Views
  • Power up wont work
    I also have the same problem and its been going on for months now. everytime i ring i have to spend 20 minutes to get through to somebody and they... see more
    by savvysam
    • 1 Week Ago
    • 10
      Replies
    • 0
      Likes
    • 12918
      Views
  • When will qualifying ex-customers receive Warm Home Discount cash vouchers?
    Hi @Basil Thanks for your post. I have sent you a Direct Message advising you of the situation in more detail. Many thanks ​​​​​​​Pete see more
    by PeteC
    • 1 Week Ago
    • 10
      Replies
    • 0
      Likes
    • 34349
      Views