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Last post: In home display by
Dean

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Help & Support

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1,484 Threads 4,293 Posts 254 Online viewers
Last post: Exciting Update - Scheduled... by
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Off Topic

The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.

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Last post: Need help by
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Utilita Giving

Everything on our Charity Partners and latest charity work and news!

24 Threads 50 Posts 70 Online viewers
Last post: Does anyone win the... by
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Become a Bill Buster!

All the top tips on how to save energy at home.

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Last post: The last Power Payback by
Rebecca

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Energy Hubs

Find out all the latest news and what’s going on in your local Utilita Energy Hub.

17 Threads 25 Posts 3 Online viewers
Last post: Broken smart hub by
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Older Activity
Exciting Update - Scheduled Community Maintenance May 22nd

Hi everyone, I hope you're all enjoying the warmer weather this week! I've got some news for you. On Thursday 22nd May 12.00-16.00, we will be... see more

by Dean
- 6 Days Ago
- 0
  
  Replies
- 4
  
  Likes
- 746
  
  Views
Smart meter replacement

Hi @Joannalisle, Yes, we are able to send out new IHD's for your smart meter depending on the circumstances. If you give our customer services a... see more

by WilliamB
- 6 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 976
  
  Views
Live Chat - No response

Hi @Shelltay, I'm sorry to hear that you have been experiencing issues while getting in touch with us through live chat. If you could send me a... see more

by WilliamB
- 6 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 1096
  
  Views
Smart meter replacement

Can utilita send me out new smart meter as the one I have currently won’t turn on see more

by Joannalisle
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 976
  
  Views
Live Chat - No response

Hi, Has anyone managed to get a reponse on live chat recently? I have a hearing difficulty so cannot phone. It says i'm connected to agent... see more

by Shelltay
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1096
  
  Views
Power up

Hi @Samantha123, I am sorry to hear about this issue as this is an account specific issue and requires an agent to look into this the first point... see more

by Dean
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1056
  
  Views
Power up

Why can’t I power up my electric even though I don’t owe anything see more

by Samantha123
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1056
  
  Views
In home display

Hi @Beth99, I'm sorry to hear the engineer did not provide you with an IHD if you pop me a DM in my signature below with your account details I... see more

by Dean
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1126
  
  Views
Can't register

Hi @EmmaJade110691, Can I ask was the letter you received addressed to yourself by Name? If the letter is under the occupier or a different name... see more

by Dean
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1087
  
  Views
In home display

How do I get a in home display. I thought I was getting one when my meter was being updated after I switched to utilita but the guy came round said... see more

by Beth99
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1126
  
  Views
Can't register

Hi, We recieved a letter in the post yesterday, to advise us that we are £2700.00 in credit. I have tried to register an account, using all the... see more

by EmmaJade110691
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1087
  
  Views
New utilita customer and debt assigned

Hi @Rad, I'm very sorry to hear that you are having these issues. As this is quite account specific, could you please send me a direct message and... see more

by WilliamB
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1227
  
  Views
New utilita customer and debt assigned

Hi there! I am new utilita customer, i have been living from 2018 at the same address that is equipped since the begining with prepaid meters only,... see more

by Rad
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1227
  
  Views
For a manager or support team

Hi @Ianwatson77, I'm sorry to hear that you are having some difficulties in paying this month, The Utilita community is made for members to assist... see more

by Dean
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1460
  
  Views
For a manager or support team

Hi,I had a call a few days ago and a payment plan was set up.I told the collegue that I can make the amount this month due to personal payment issues... see more

by Ianwatson77
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1460
  
  Views
Why on earth has money been deducted

Hi @Alysonukuk2003, Money being taken off your meter isn't something we would expect to see if there has been no usage. As it is quite an account... see more

by WilliamB
- 2 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 2856
  
  Views
Why on earth has money been deducted

Can you please explain why £2 has been deducted from my gas acount when I have not used my grass in weeks and my boiler is tuned off at the wall this... see more

by Alysonukuk2003
- 2 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 2856
  
  Views
Did you know...WE'RE ON TIKTOK!

We are the energy supplier with the largest following on TikTok in the UK, and we'd love you to be a part of it! Get the inside scoop on all... see more

by PeteC
- 2 Weeks Ago
- 0
  
  Replies
- 0
  
  Likes
- 1896
  
  Views
Website won't process payment

Hi @Toffedog5 Thanks for taking the time to get in touch. I'd absolutely recommend speaking to our Customer Service team in the first instance -... see more

by PeteC
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3342
  
  Views
Website won't process payment

I am trying to top up online but it just keeps saying processing payment without anything happening. see more

by Toffedog5
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3342
  
  Views
Topped up on app but no credit in meter

Hi @Jcmlh Thanks for taking the time to get in touch. I'm really sorry to hear that you've had issues with topping up your meter. Our Customer... see more

by PeteC
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3391
  
  Views
Need a top up code for top up

Hi @Jcmlh Thanks for taking the time to get in touch. I'm really sorry to hear that you've had issues with topping up your meter. Our Customer... see more

by PeteC
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3352
  
  Views
Need a top up code for top up

Topped up money taken from bank but ain't gone on meter and ain't received code see more

by Jcmlh
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3352
  
  Views
Topped up on app but no credit in meter

I topped meter up had email and text it says top up successfull but it hasn't gone on the meter and ain't received top up code but money been taken... see more

by Jcmlh
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3391
  
  Views
My New In Home Display order

Hi @DBURDEN17 Thanks for getting in touch! The easiest way to find out about your recent In Home Display order would be to contact our Customer... see more

by PeteC
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3741
  
  Views
SMS says I ahve a bill, but no bill in the app

Thanks, I will send you DM. Just for record, the messages about the bill are sent by email and by app notifxations too. I got another one... see more

by KM1967
- 3 Weeks Ago
- 2
  
  Replies
- 0
  
  Likes
- 5113
  
  Views
My New In Home Display order

Need help on how to follow up on a recent call to customer services regarding a new in home display device and was told id recive an email about the... see more

by DBURDEN17
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3741
  
  Views
Smart meter dropped connection to Utilita

Hi @Mah50569, It seems like we may have lost the remote communication to your meter. If you give our customer services a call on 0345 207 2000,... see more

by WilliamB
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3517
  
  Views
SMS says I ahve a bill, but no bill in the app

Hi @KM1967, This may have something to do with the switch from credit mode to pre-payment. The app system will only show information from the... see more

by WilliamB
- 3 Weeks Ago
- 2
  
  Replies
- 0
  
  Likes
- 5113
  
  Views
Smart meter dropped connection to Utilita

Hi, I'm an electric only household that was on Economy 7, but believe I switched to Utilita on a single rate supply. When I joined Utilita back... see more

by Mah50569
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3517
  
  Views
How to change to Top-Up mode from credit mode ?

The duplicate entries in the app are now gone, whcih is good. Thanks for the help. see more

by KM1967
- 3 Weeks Ago
- 4
  
  Replies
- 1
  
  Likes
- 11551
  
  Views
SMS says I ahve a bill, but no bill in the app

Hi I continue to have issues with the app. My usage is very limited, and I recently changed to pre-paid. I have 45.39 and 27.40 credit... see more

by KM1967
- 3 Weeks Ago
- 2
  
  Replies
- 0
  
  Likes
- 5113
  
  Views
Changing tariff and the app stops working ?

This matter was resolved, app worked again see more

by KM1967
- 3 Weeks Ago
- 2
  
  Replies
- 0
  
  Likes
- 7564
  
  Views
can not seem get data on gas meter a gas engineer told me to get utilita out as they

Hi @rangerover1, I'm sorry to hear of the issues you are having with your smart meter. Can I ask, was this the meter itself that is not receiving... see more

by WilliamB
- 4 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3889
  
  Views
can not seem get data on gas meter a gas engineer told me to get utilita out as they

meter is not receiving data its doing my head in i payed back the emergency credit plus loads more but its not showing on meter i feel like changing... see more

by rangerover1
- 4 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3889
  
  Views
Can’t power up

Hi @Samantha123, I'm sorry to hear this our customer service team are all trained to be able to help customers with Financial assistance by... see more

by Dean
- 4 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 4506
  
  Views
Can’t power up

I can’t power up and have no money to top up see more

by Samantha123
- 4 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 4506
  
  Views
Power up not working

Hi @Henry1980, This is an issue that has been affecting quite a few of our customers recently. If you send me a direct message then I will be able... see more

by WilliamB
- 4 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3879
  
  Views

Latest discussions

Exciting Update - Scheduled...

By Dean
6 Days Ago 0 Replies
Smart meter replacement

By Joannalisle
1 Week Ago 1 Replies
Live Chat - No response

By Shelltay
1 Week Ago 1 Replies
Power up

By Samantha123
1 Week Ago 1 Replies

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem

Welcome to
the Community

Featured discussions

New to the Community

Help & Support

Off Topic

Utilita Giving

Become a Bill Buster!

Energy Hubs

Latest discussions

Exciting Update - Scheduled...

Smart meter replacement

Live Chat - No response

Power up

About

Customers

Contact

Welcome to the Community

Featured discussions

Latest discussions

About

Customers

Contact

Welcome to
the Community