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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 429 Posts 116 Online viewers
    Last post: Introduce yourself! by
    Dean
    Posts: 429 / Threads: 36 / Online viewers: 116

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,784 Threads 5,259 Posts 861 Online viewers
    Last post: Difference between metre and... by
    Dave2912
    Posts: 5,259 / Threads: 1,784 / Online viewers: 861

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    2 Threads 3 Posts 5 Online viewers
    Last post: 55" samsung tv - we have a... by
    Frank1
    Posts: 3 / Threads: 2 / Online viewers: 5

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    12 Threads 21 Posts 17 Online viewers
    Last post: Christmas Holiday Opening... by
    Dean
    Posts: 21 / Threads: 12 / Online viewers: 17

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    93 Threads 299 Posts 65 Online viewers
    Last post: REMEMBRANCE DAY – 11th... by
    PeteC
    Posts: 299 / Threads: 93 / Online viewers: 65

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 57 Posts 51 Online viewers
    Last post: Does anyone win the... by
    Puckmonkey
    Posts: 57 / Threads: 25 / Online viewers: 51

  7. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 53 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 53

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 45 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 45
  • Difference between metre and app
    Honestly, the app is totally horrendous. For the last few months if I look under usage, it only has usage on there for about 2 days out of 7 most... see more
    by Dave2912
    • 2 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 20649
      Views
  • Saving
    Hi @Spar, Thanks for your posts - we're currently experiencing issues with the savings on the MyUtilita app as soon as any new update has been... see more
    by Dean
    • 4 Days Ago
    • 13
      Replies
    • 0
      Likes
    • 6174
      Views
  • Saving
    I’m having the same issue, cannot transfer from savings see more
    by Spar
    • 4 Days Ago
    • 13
      Replies
    • 0
      Likes
    • 6174
      Views
  • Saving
    So when is this going to be rectified .My app also says I have a power up in progress on my gas account which isn’t true I have had no luck with... see more
    by Deborahd
    • 6 Days Ago
    • 13
      Replies
    • 0
      Likes
    • 6174
      Views
  • Saving
    I’m still having the same problem I had to call the customer service team and they transfered my savings for me see more
    by Deborahd
    • 6 Days Ago
    • 13
      Replies
    • 0
      Likes
    • 6174
      Views
  • Difference between metre and app
    Hi @Hash70, Thanks for posting on the community. There can be a slight difference in the amount the app shows to the amount that is on the meters,... see more
    by WilliamB
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 20649
      Views
  • Useless chat why even have it?
    Hi @Dizib, I'm sorry to hear that you have been having an issue with getting a refund sent out, and also that you have had difficulties getting... see more
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 715
      Views
  • Difference between metre and app
    I've just joined 2 weeks ago and I've noticed this,I'm payg,I always have more money on my smart meter vs the app or Web page,which is the most... see more
    by Hash70
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 20649
      Views
  • Useless chat why even have it?
    I have now left utilita after shocking services. I have a refund due but can't get it as its in the wrong name. Even after changing it in the app and... see more
    by Dizib
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 715
      Views
  • Saving
    Hi @adduncan and @DotL Thanks for your posts - I'll reach out to you both via Direct Message, we're currently experiencing issues with the savings... see more
    by PeteC
    • 1 Week Ago
    • 13
      Replies
    • 0
      Likes
    • 6174
      Views
  • Saving
    Same issue here. I can transfer in and pay in to my savings, but I can't see the balance or transfer money out of it I've tried reinstalling the... see more
    by adduncan
    • 1 Week Ago
    • 13
      Replies
    • 0
      Likes
    • 6174
      Views
  • Saving
    Hi @DotL, We are aware of an issue with the app preventing customers from accessing their savings within the app. I'm sorry to hear that you have... see more
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 1177
      Views
  • Saving
    @Dona I’m having the same problem but not getting anywhere. see more
    by DotL
    • 1 Week Ago
    • 13
      Replies
    • 0
      Likes
    • 6174
      Views
  • Saving
    Why can’t I see my saving on my account? see more
    by DotL
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 1177
      Views
  • Saving
    Hi @Sharon1, I'm very sorry to hear that you are having these issues with your savings, and that you haven't found our customer services to be... see more
    by WilliamB
    • 1 Week Ago
    • 13
      Replies
    • 0
      Likes
    • 6174
      Views
  • Saving
    Also in the same position, been 6 days now, spoke to someone at Utilita this morning who was supposed to send me information that would rectify it,... see more
    by Sharon1
    • 1 Week Ago
    • 13
      Replies
    • 0
      Likes
    • 6174
      Views
  • Savings
    Hi @SmilingA Thanks for letting us know about the issues you're facing with your savings pot. We are aware of some issues that are currently... see more
    by PeteC
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 1551
      Views
  • Power Up no longer works !!
    Hi @Eggygeorge I'm sorry to hear that you are currently unable to use the POWER UP feature in the app. At the moment we are experiencing an... see more
    by PeteC
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 1089
      Views
  • Saving
    @Dona. Did you manage to get this rectified? Asking as I’m also unable to access mine. Just says something went wrong see more
    by SmilingA
    • 1 Week Ago
    • 13
      Replies
    • 0
      Likes
    • 6174
      Views
  • Savings
    I wanted to transfer money from my gas , to my electric. I had to withdraw the money from my gas and pop it into savings. Every time I go to... see more
    by SmilingA
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 1551
      Views
  • Power Up no longer works !!
    Hey for some reason my power up no longer works at all, an when I’ve mentioned it on the phone no one does anything about it! please can someone... see more
    by Eggygeorge
    • 1 Week Ago
    • 1
      Replies
    • 1
      Likes
    • 1089
      Views
  • Smart meter app Communications issues
    Hi @CeironG Thanks for your post. It sounds like your meters have lost their communication signal - I can look into this for you in more... see more
    by PeteC
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 1277
      Views
  • Smart meter app Communications issues
    Had meters upgraded to smart meters few months ago. Took 2 months to get it talking to the ihd. The app always says it's estimated readings and to... see more
    by CeironG
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 1277
      Views
  • How to: Utilita Savings!
    Hi @SUSANDRIVER17 Thanks for your post - I'm going to send you a DM to request some further information, and then I will look into this for you. ... see more
    by PeteC
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 41354
      Views
  • How to: Utilita Savings!
    @Rebecca I cannot access my savings ​​​​​​​ see more
    by SUSANDRIVER17
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 41354
      Views
  • Saving
    Hi @Dona Thanks for letting us know that you're experiencing issues with your Savings section of your app - I'm really sorry to hear this and I'd... see more
    by PeteC
    • 1 Week Ago
    • 13
      Replies
    • 0
      Likes
    • 6174
      Views
  • Saving
    I need to access my savings to top up why can’t i see more
    by Dona
    • 1 Week Ago
    • 13
      Replies
    • 0
      Likes
    • 6174
      Views
  • Saving
    Can’t access my savings see more
    by Dona
    • 1 Week Ago
    • 13
      Replies
    • 0
      Likes
    • 6174
      Views
  • Saving
    Can’t access my savings see more
    by Dona
    • 1 Week Ago
    • 13
      Replies
    • 0
      Likes
    • 6174
      Views
  • Savings
    Hi I am also having problems accessing savings via app and online. I accidentally topped up savings and want to transfer to electricity asap. Please... see more
    by Dorvita
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 18952
      Views