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    Say hello to your Utilita Community, and introduce yourself.
    Help and Support
    Your most popular questions digested into super handy guides.
    Energy Bills Explained
    What to expect, key information and what they look like.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 430 Posts 3 Online viewers
    Last post: Introduce yourself! by
    Rebecca
    Posts: 430 / Threads: 36 / Online viewers: 3

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,795 Threads 5,300 Posts 50 Online viewers
    Last post: clocks go forward but did... by
    Frank1
    Posts: 5,300 / Threads: 1,795 / Online viewers: 50

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    2 Threads 3 Posts 0 Online viewers
    Last post: 55" samsung tv - we have a... by
    Frank1
    Posts: 3 / Threads: 2 / Online viewers: 0

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    12 Threads 21 Posts 0 Online viewers
    Last post: Christmas Holiday Opening... by
    Dean
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  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    59 Threads 248 Posts 1 Online viewers
    Last post: Iv put money on the wrong... by
    luked
    Posts: 248 / Threads: 59 / Online viewers: 1

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    2 Threads 5 Posts 1 Online viewers
    Last post: Just a thought by
    Rebecca
    Posts: 5 / Threads: 2 / Online viewers: 1

  7. Energy Bills Explained

    All the top tips on how to save energy at home.
    47 Threads 83 Posts 1 Online viewers
    Last post: wye is electric so mutch by
    Rebecca
    Posts: 83 / Threads: 47 / Online viewers: 1

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    4 Threads 5 Posts 0 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 5 / Threads: 4 / Online viewers: 0
  • Iv put money on the wrong meater
    @Garrystarkey Thank you for getting in touch. If you’ve added credit to the wrong meter, you may be able to transfer it to the correct one using the... see more
    by luked
    • 40 Minutes Ago
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  • clocks go forward but did your smart meter?.
    thanks Rebecca, interesting that "smart" meters are not smart enough to adjust to British time movements..😁. anyone like me that has there water... see more
    by Frank1
    • 3 Hours Ago
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  • Iv put money on the wrong meater
    I have put money on the wrong meter can’t put it back on the right one see more
    by Garrystarkey
    • 16 Hours Ago
    • 1
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  • clocks go forward but did your smart meter?.
    Hey @Frank1 😊 As we discussed in our private mails and you are happy for me to share the advice I had given you, for other members on E7 to be... see more
    by Rebecca
    • 21 Hours Ago
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  • clocks go forward but did your smart meter?.
    yes Rebecca great to share the more people who know the better..and thanks for your help ..frank see more
    by Frank1
    • 1 Day Ago
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  • clocks go forward but did your smart meter?.
    @Frank1 Hi there! 👋 I have dropped you an update via our private mails we have been exchanging. Look forward to hearing back from you, and if you... see more
    by Rebecca
    • 1 Day Ago
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  • Tariffs
    @Valerieg Hi there! I think the best thing to do is call into the Utilita contact centre and they can specifically access your individual account... see more
    by Rebecca
    • 2 Days Ago
    • 7
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  • Tariffs
    @Rebecca These are the tariffs. Gas .unit rate 1. 19.950p Unit rate 2. 5.410p Electricity. Unit rate 1. 47.750 ​​​​​​​ ... see more
    by Valerieg
    • 3 Days Ago
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  • Tariffs
    @Rebecca I don't know it they're the old rates or not this is what I'm trying to find out if the rates didn't change until the 1st of April then I... see more
    by Valerieg
    • 3 Days Ago
    • 7
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  • clocks go forward but did your smart meter?.
    I can confirm now that my economy7 switches on at 1.38am and switches off at 8.38am . my actual economy7 times i believe are 12.30am to 7.30am ..... see more
    by Frank1
    • 5 Days Ago
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  • I can never power up
    @Rogers1985 I have sent you a private message to get your details in order to help you. Thanks Catherine see more
    by catherineb
    • 5 Days Ago
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  • I can never power up
    When i go to power up it says we have tried to send a power up but something went wrong, I have no debt, its been like this for a while. see more
    by Rogers1985
    • 6 Days Ago
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  • Tariffs
    I'm not sure if the rates are the old ones or the new ones i looked at the rates on the 28th march then again on 1st April and they were the same... see more
    by Valerieg
    • 1 Week Ago
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  • Tariffs
    @Valerieg Is it just showing the old rates or showing nothing? Like a blank screen? see more
    by Rebecca
    • 1 Week Ago
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  • Tariffs
    I looked onthe app on tariffs first and I'm thinking they haven't altered so on the app there was a page I went on to put my postcode in for my area... see more
    by Valerieg
    • 1 Week Ago
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  • clocks go forward but did your smart meter?.
    @Frank1 That is absolutely valid and you should be able to budget around this as usual. I am keen to dig into this in order to see what is going... see more
    by Rebecca
    • 1 Week Ago
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  • wye is electric so mutch
    @nigelc Hi there! Have you got your In-Home Display set up? It should be able to show you what you are using in real time and help manage your... see more
    by Rebecca
    • 1 Week Ago
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  • Tariffs
    @Valerieg Hi there! Please can you confirm the link that you are using to check this please? 😊 Thanks, Rebecca see more
    by Rebecca
    • 1 Week Ago
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  • wye is electric so mutch
    hi i am paying60pounds a week i am 77 it is to mutch sort it out please ​​​​​​​ see more
    by nigelc
    • 1 Week Ago
    • 1
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  • Tariffs
    How do I find out what my tariffs should be after the recent changes I've tried chat ,live chat ,email and can't seem to find an answer. It says to... see more
    by Valerieg
    • 1 Week Ago
    • 7
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  • Price Cap
    Hi Gill! Thanks for your post - I'd like to look into this for you in a bit more detail, as all meters should have been updated to reflect the new... see more
    by PeteC
    • 1 Week Ago
    • 1
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  • Price Cap
    Hi. From 1st April our tarriff should have reduced by 6.6% due to the price cap falling. As of today we have had no change at all. I called... see more
    by TDMorgan
    • 1 Week Ago
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  • Utilita team up with Adelphi to support Care Leavers
    We’re really pleased to share that Utilita Energy is teaming up with Adelphi to help support care‑experienced young people as they move into... see more
    by PeteC
    • 1 Week Ago
    • 0
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    • 4600
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  • clocks go forward but did your smart meter?.
    hi becky I've been through the manual but nothing about setting the time on the meter I'm guessing it's done through 4G signal.. I can live with it... see more
    by Frank1
    • 1 Week Ago
    • 10
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  • POWER UP – our top priority
    We know from your recent feedback that some of you have had problems when trying to POWER UP, with error messages stopping things from working as... see more
    by Rebecca
    • 1 Week Ago
    • 0
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    • 3026
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  • clocks go forward but did your smart meter?.
    @Frank1 Brilliant 😊 see more
    by Rebecca
    • 2 Weeks Ago
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  • clocks go forward but did your smart meter?.
    I shall have a look in the manual and see then let you know becky see more
    by Frank1
    • 2 Weeks Ago
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  • Hello - I have returned!
    Hello everyone! 👋😀 I hope everyone is well, long time no speak. After a year away, I am back to support, guide and help with anything you may... see more
    by Rebecca
    • 2 Weeks Ago
    • 0
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  • Kids Eat Free!
    Hi everyone 👋😀 For those of you with children and are surviving the last few days and perhaps running out of ideas, we are sharing again a useful... see more
    by Rebecca
    • 2 Weeks Ago
    • 0
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