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53,574members
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58Online
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1,413Posts
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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.8 Threads 343 Posts 0 Online viewersLast post: I'm new to this. byPosts: 343 / Threads: 8 / Online viewers: 0 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!194 Threads 653 Posts 5 Online viewersLast post: Smart meters! byPosts: 653 / Threads: 194 / Online viewers: 5 -
Community Competitions
Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.7 Threads 192 Posts 2 Online viewersLast post: CLOSED WIN One of Four £50... byPosts: 192 / Threads: 7 / Online viewers: 2 -
Community Updates
Stay in the loop with all the newest features, issues and announcements.1 Threads 1 Posts 0 Online viewersLast post: Changes to our Additional... byPosts: 1 / Threads: 1 / Online viewers: 0 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.1 Threads 1 Posts 0 Online viewersLast post: Welcome to the 'Off Topic'... byPosts: 1 / Threads: 1 / Online viewers: 0 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!2 Threads 5 Posts 1 Online viewersLast post: White goods etc byPosts: 5 / Threads: 2 / Online viewers: 1 -
Energy Saving Advice
All the top tips on how to save energy at home.14 Threads 17 Posts 0 Online viewersLast post: Five ways to make the most of... byPosts: 17 / Threads: 14 / Online viewers: 0 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.3 Threads 5 Posts 0 Online viewersLast post: End of a geo home byPosts: 5 / Threads: 3 / Online viewers: 0
- Older Activity
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I’ve got no electric at all now my meter is blocked I can’t top up it’s not going to my meter I’m in the phone trying to get hold off someone but no... see more
- 16 Hours Ago
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4Replies
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89Views
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@NickC sorry I missed your call, I have tried ringing back but its a lengthy wait. I am available the rest of today and then again available on... see more
- 16 Hours Ago
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6Replies
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209Views
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Hi @Lucyy I've just tried to use that reference number but I cannot see an account so I will send you an email so I can look into this and get... see more
- 16 Hours Ago
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4Replies
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89Views
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Hi @Lucyy I just tried accessing your account through your email but I was unable to locate your account. If you go on your app and click on... see more
- 17 Hours Ago
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4Replies
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89Views
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Hi @Ally72 Thank you for the reference number, I just called you and left a voicemail. I've sent you an email so we can discuss your issue... see more
- 17 Hours Ago
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6Replies
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209Views
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Hi all, After the Community went down yesterday late afternoon - some pages on the Community may need to be refreshed when you click on them. ... see more
- 18 Hours Ago
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24Views
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Hello I’ve switched from Scottish power to utilita I’ve got my smart meters booked in for Monday next week yesterday my electricity went off as I’ve... see more
- 21 Hours Ago
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4Replies
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89Views
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Hi @Ally72 If you go on your app and click on your profile you can then access your account details where it should show you your reference... see more
- 1 Day Ago
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@Daveyboy73 Absolutely and that is exactly what the community is for and why it exists 😊 Thank you for being so helpful and being a valuable... see more
- 1 Day Ago
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@Rebecca OK cool thanks see more
- 1 Day Ago
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That's okay I just thought something is wrong here so best to get it out there before community is over run with posts. Regards Dave see more
- 1 Day Ago
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4Replies
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@Daveyboy73 You are spot on here! Thank you for reporting it so quickly to the Community for our members and so we can also report it. I am... see more
- 1 Day Ago
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Hi @Daveyboy73 Thank you for leaving this post we really appreciate it! As @Daveyboy73 has just mentioned in this post If you received an email... see more
- 1 Day Ago
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4Replies
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120Views
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If you received an email from us about the Warm Home Discount, please ignore this email and don’t take any action - you don't need to send us any... see more
- 1 Day Ago
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1Replies
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83Views
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Subject: Glitch: Received "Scotland Broader Group" email but I live in England! Hi everyone, Just wanted to warn others about a system glitch. I... see more
- 1 Day Ago
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4Replies
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120Views
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The app is up to date. Where would I find the reference number 🤔 see more
- 2 Days Ago
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209Views
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Thanks! Just wonder if i could get the kids into the Street Fighter movie.... Perfect! see more
- 2 Days Ago
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24Replies
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1Likes
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Hi @Ally72 Sorry to hear you're having trouble with the app showing an incorrect credit balance. As a first step, please make sure you're using the... see more
- 2 Days Ago
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6Replies
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209Views
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Wowser thank you so much. That's it off to see ghosts plus maybe a couple of horror films too see more
- 2 Days Ago
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Thank you to the 11 members that entered this months competition. This is now closed and I am thrilled to announce the four winners are: @Domran... see more
- 2 Days Ago
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24Replies
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2Likes
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2435Views
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Is anyone having issues where the app doesn't show the correct amount of credit left 😑 see more
- 2 Days Ago
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6Replies
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209Views
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Hi @spud1978, You can adjust your debt recovery rate in the app by increasing it up to 90%. If you're unable to make the change yourself, or if... see more
- 3 Days Ago
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1Replies
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132Views
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Would love to take my little ones to see forgotten island ❤️ see more
- 5 Days Ago
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24Replies
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1Likes
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How can I clear my debt without doing it through my top ups can I not pay it in another way see more
- 5 Days Ago
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1Replies
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132Views
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