utilita.co.uk

Welcome to the Community

Get useful advice, and answers to the questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join us and stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      38 Threads 251 Posts 7 Online viewers
      Last Post: In-home display still not... by
      Sheddy66
      Posts: 251 / Threads: 38 / Online viewers: 7

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      249 Threads 817 Posts 39 Online viewers
      Last Post: Connecting to Utilita - Help... by
      Cat
      Posts: 817 / Threads: 249 / Online viewers: 39

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      74 Threads 276 Posts 6 Online viewers
      Last Post: Love is Love! Join us to... by
      Rebecca
      Posts: 276 / Threads: 74 / Online viewers: 6

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      16 Threads 29 Posts 3 Online viewers
      Last Post: Welcome to the 'Utilita... by
      Rebecca
      Posts: 29 / Threads: 16 / Online viewers: 3

    5. Energy Efficiency

      All the top tips on how to save energy at home.
      24 Threads 46 Posts 1 Online viewers
      Last Post: Energy Saving Tip of the Day! by
      Rebecca
      Posts: 46 / Threads: 24 / Online viewers: 1

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      11 Threads 11 Posts 1 Online viewers
      Last Post: Spotlight: Little Mix 👯‍♀️ by
      Rebecca
      Posts: 11 / Threads: 11 / Online viewers: 1
    • In-home display still not showing gas data.
      It is June 2022 and this on-going problem goes on and on. I want to keep an eye on usage but it's a no go every single day. see more
      by Sheddy66
      • 1 Day Ago
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    • Connecting to Utilita - Help required
      Hi sim, I will check for you the documentation we will accept and update you soon. Cat 👋 see more
      by Cat
      • 2 Days Ago
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    • Connecting to Utilita - Help required
      I have moved in to a property I have bought supplied by Utllita. I phoned and was told to email id for me and documents for proof of ownership. My... see more
      by sim
      • 3 Days Ago
      • 3
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    • Telephone Number
      Kezwil82 Hi 😀 The general phone number is 0345 207 2000 ​​​​​​​Hope this helps? see more
      by Rebecca
      • 4 Days Ago
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    • Gas usage
      Chrisheron Thank you so much for this! It really helps! I am going off to take this to my App Team for investigation and will report back as soon as... see more
      by Rebecca
      • 4 Days Ago
      • 11
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    • Telephone Number
      Hi, what’s the telephone number I can speak to someone? I am only getting the previous ven code and moving home. see more
      by Kezwil82
      • 5 Days Ago
      • 1
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    • Gas usage
      Rebecca please find attached image minus COST function. see more
      by Chrisheron
      • 5 Days Ago
      • 11
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    • Gas usage
      Chrisheron Hiya - I have gone back into the business and can confirm the cost function has not been removed. You can attach a screen shot of this... see more
      by Rebecca
      • 5 Days Ago
      • 11
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    • Gas usage
      Rebecca both myself and the OP would like this investigated (therefore I havent 'changed my mind'. This facility does not allow screenshots to be... see more
      by Chrisheron
      • 5 Days Ago
      • 11
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    • Gas usage
      Chrisheron Ok Chris, I would still like to investigate this for you - especially as you are unhappy about it and raising it to me as your Community... see more
      by Rebecca
      • 5 Days Ago
      • 11
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    • Gas usage
      Rebecca this certainly seems to be the case. Utilita do not need a screen shot as this approach has been launched across ALL platforms (as per... see more
      by Chrisheron
      • 5 Days Ago
      • 11
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    • Gas usage
      Chrisheron Hello there - this is certainly not the case. If you could send me a private mail with your account number and some screen grabs with... see more
      by Rebecca
      • 5 Days Ago
      • 11
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    • Gas usage
      DeniseLynn How strange! If it is still only displaying the KwPh and not the actually monetary figure - please can you drop me a private mail with... see more
      by Rebecca
      • 5 Days Ago
      • 11
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    • Introduce yourself!
      Hi Tony, Rebecca is not working this week. If you have any questions please feel free to post them in our help and support section of the... see more
      by Cat
      • 1 Week Ago
      • 156
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    • Government support payment
      Hi @Nightdreamer, It is yet to be confirmed how everyone will be receiving the payments. I have found a helpful article that might answer any... see more
      by Cat
      • 1 Week Ago
      • 1
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    • energy displays version 2
      👋 Hi ...... and thank you see more
      by BLUEAPPLE
      • 1 Week Ago
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    • energy displays version 2
      Hi BLUEAPPLE, We have had a similar post to yours not too long ago, to view the post click here. I hope that answers your question 😊 Cat👋 see more
      by Cat
      • 1 Week Ago
      • 2
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    • Government support payment
      Hi following the governments announcement regarding the £400 payment to help with rising prices, I was wondering how it would work being a pay as you... see more
      by Nightdreamer
      • 1 Week Ago
      • 1
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    • energy displays version 2
      Hi does Utilita have the 2nd generation energy displays yet ? and how do I go about replacing my version 1 to a version 2 ... ​​​​​​​ see more
      by BLUEAPPLE
      • 1 Week Ago
      • 2
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    • Top up
      Hi Robert17, Duplicate means your to up has already gone on to the meter. The smart meters are designed to do this and only occasionally would you... see more
      by Cat
      • 1 Week Ago
      • 1
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    • Topping up manually
      Hi Melanie, If the code said duplicate when entered this means your top up went on automatically as designed and you would have received your... see more
      by Cat
      • 1 Week Ago
      • 1
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    • Top up
      I usually just top up from my phone but our local housing association has given me a voucher which I tried to top up my meter with but it hasn’t... see more
      by Robert17
      • 2 Weeks Ago
      • 1
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    • Topping up manually
      I've given up topping up on the app as it keeps coming back rejected. So I've Been calling to do it on the phone. Just got someone to type in the... see more
      by Melanie
      • 2 Weeks Ago
      • 1
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    • Introduce yourself!
      Rebecca hi i am tony and i would like some help with smart score please see more
      by thomas
      • 2 Weeks Ago
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    • Introduce yourself!
      Val Hello Val! 😀 An incredibly warm welcome to you, it's sooo nice to hear from you and it already sounds like you are going to be a valuable member... see more
      by Rebecca
      • 2 Weeks Ago
      • 156
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    • Gas usage
      Utilita have pulled a fast one. They have taken COST off the gas app so we cant monitor actual cost! KWH means nothing to me! I spoke and phoned... see more
      by Chrisheron
      • 2 Weeks Ago
      • 11
        replies
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    • Welcome to the 'Utilita Giving' Board!
      Val Morning 😀 A very warm welcome and hello! Of course! Anything that will help the community members and be eco friendly I am sure we will all love... see more
      by Rebecca
      • 2 Weeks Ago
      • 2
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    • Welcome to the 'Utilita Giving' Board!
      @Rebecca hello! Is there any way I can introduce a local Community interest company, set up as a paint re-use and scrapstore to prevent items going... see more
      by Val
      • 2 Weeks Ago
      • 2
        replies
      • 12
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    • Introduce yourself!
      Hi I'm Val and I have been with Utilita for 15 months since I retired from running a home for homeless men. I have found them very helpful and it's... see more
      by Val
      • 2 Weeks Ago
      • 156
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    • Love is Love! Join us to celebrate 50 years of Pride.
      Rainbow flags at the ready… It’s time to celebrate 50 years of Pride! Since the first Pride rally in London on 1 July 1972, inspired by the 1969... see more
      by Rebecca
      • 2 Weeks Ago
      • 0
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