utilita.co.uk

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the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    Online
  • posts
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    Featured discussions

    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 429 Posts 89 Online viewers
    Last post: Introduce yourself! by
    Dean
    Posts: 429 / Threads: 36 / Online viewers: 89

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,784 Threads 5,251 Posts 1107 Online viewers
    Last post: Useless chat why even have it? by
    Dizib
    Posts: 5,251 / Threads: 1,784 / Online viewers: 1107

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    2 Threads 3 Posts 11 Online viewers
    Last post: 55" samsung tv - we have a... by
    Frank1
    Posts: 3 / Threads: 2 / Online viewers: 11

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    12 Threads 21 Posts 29 Online viewers
    Last post: Christmas Holiday Opening... by
    Dean
    Posts: 21 / Threads: 12 / Online viewers: 29

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    93 Threads 299 Posts 139 Online viewers
    Last post: REMEMBRANCE DAY – 11th... by
    PeteC
    Posts: 299 / Threads: 93 / Online viewers: 139

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 57 Posts 90 Online viewers
    Last post: Does anyone win the... by
    Puckmonkey
    Posts: 57 / Threads: 25 / Online viewers: 90

  7. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 613 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 613

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 48 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 48
  • Useless chat why even have it?
    I have now left utilita after shocking services. I have a refund due but can't get it as its in the wrong name. Even after changing it in the app and... see more
    by Dizib
    • 1 Hour Ago
    • 0
      Replies
    • 0
      Likes
    • 22
      Views
  • Saving
    Hi @adduncan and @DotL Thanks for your posts - I'll reach out to you both via Direct Message, we're currently experiencing issues with the savings... see more
    by PeteC
    • 3 Hours Ago
    • 9
      Replies
    • 0
      Likes
    • 1293
      Views
  • Saving
    Same issue here. I can transfer in and pay in to my savings, but I can't see the balance or transfer money out of it I've tried reinstalling the... see more
    by adduncan
    • 3 Hours Ago
    • 9
      Replies
    • 0
      Likes
    • 1293
      Views
  • Saving
    Hi @DotL, We are aware of an issue with the app preventing customers from accessing their savings within the app. I'm sorry to hear that you have... see more
    by WilliamB
    • 7 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 65
      Views
  • Saving
    @Dona I’m having the same problem but not getting anywhere. see more
    by DotL
    • 10 Hours Ago
    • 9
      Replies
    • 0
      Likes
    • 1293
      Views
  • Saving
    Why can’t I see my saving on my account? see more
    by DotL
    • 10 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 65
      Views
  • Saving
    Hi @Sharon1, I'm very sorry to hear that you are having these issues with your savings, and that you haven't found our customer services to be... see more
    by WilliamB
    • 1 Day Ago
    • 9
      Replies
    • 0
      Likes
    • 1293
      Views
  • Saving
    Also in the same position, been 6 days now, spoke to someone at Utilita this morning who was supposed to send me information that would rectify it,... see more
    by Sharon1
    • 2 Days Ago
    • 9
      Replies
    • 0
      Likes
    • 1293
      Views
  • Savings
    Hi @SmilingA Thanks for letting us know about the issues you're facing with your savings pot. We are aware of some issues that are currently... see more
    by PeteC
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 301
      Views
  • Power Up no longer works !!
    Hi @Eggygeorge I'm sorry to hear that you are currently unable to use the POWER UP feature in the app. At the moment we are experiencing an... see more
    by PeteC
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 263
      Views
  • Saving
    @Dona. Did you manage to get this rectified? Asking as I’m also unable to access mine. Just says something went wrong see more
    by SmilingA
    • 2 Days Ago
    • 9
      Replies
    • 0
      Likes
    • 1293
      Views
  • Savings
    I wanted to transfer money from my gas , to my electric. I had to withdraw the money from my gas and pop it into savings. Every time I go to... see more
    by SmilingA
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 301
      Views
  • Power Up no longer works !!
    Hey for some reason my power up no longer works at all, an when I’ve mentioned it on the phone no one does anything about it! please can someone... see more
    by Eggygeorge
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 263
      Views
  • Smart meter app Communications issues
    Hi @CeironG Thanks for your post. It sounds like your meters have lost their communication signal - I can look into this for you in more... see more
    by PeteC
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 501
      Views
  • Smart meter app Communications issues
    Had meters upgraded to smart meters few months ago. Took 2 months to get it talking to the ihd. The app always says it's estimated readings and to... see more
    by CeironG
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 501
      Views
  • How to: Utilita Savings!
    Hi @SUSANDRIVER17 Thanks for your post - I'm going to send you a DM to request some further information, and then I will look into this for you. ... see more
    by PeteC
    • 3 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 39853
      Views
  • How to: Utilita Savings!
    @Rebecca I cannot access my savings ​​​​​​​ see more
    by SUSANDRIVER17
    • 3 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 39853
      Views
  • Saving
    Hi @Dona Thanks for letting us know that you're experiencing issues with your Savings section of your app - I'm really sorry to hear this and I'd... see more
    by PeteC
    • 3 Days Ago
    • 9
      Replies
    • 0
      Likes
    • 1293
      Views
  • Saving
    I need to access my savings to top up why can’t i see more
    by Dona
    • 5 Days Ago
    • 9
      Replies
    • 0
      Likes
    • 1293
      Views
  • Saving
    Can’t access my savings see more
    by Dona
    • 5 Days Ago
    • 9
      Replies
    • 0
      Likes
    • 1293
      Views
  • Saving
    Can’t access my savings see more
    by Dona
    • 5 Days Ago
    • 9
      Replies
    • 0
      Likes
    • 1293
      Views
  • Savings
    Hi I am also having problems accessing savings via app and online. I accidentally topped up savings and want to transfer to electricity asap. Please... see more
    by Dorvita
    • 5 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 16760
      Views
  • The Energy Price Cap – What does it actually do?
    The 1st of April brings a change of prices for all energy suppliers, but why does the energy industry operate like this, and what does it mean for... see more
    by PeteC
    • 6 Days Ago
    • 0
      Replies
    • 0
      Likes
    • 510
      Views
  • Savings
    Hi @SUSANDRIVER17, I'm sorry to hear that you are having issues with the savings feature on the app. I have sent you a direct message with some... see more
    by WilliamB
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 16760
      Views
  • Savings
    Same thing is happening to me see more
    by SUSANDRIVER17
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 16760
      Views
  • Friendly credit
    Hi @Loopy I'm sorry to hear that you are currently unable to use the POWER UP feature in the app. At the moment we are experiencing an internal... see more
    by PeteC
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 3008
      Views
  • Friendly credit
    I keep getting refused friendly credit why can I not power up on this.. see more
    by Loopy
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 3008
      Views
  • Friendly credit
    I keep getting Refused Friendly Credit.why? ​​​​​​​ see more
    by Loopy
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 3008
      Views
  • Power up
    Hi @Chezzall, Thanks for your feedback, we really appreciate it. I'm sorry to hear that you are also unable to use the POWER UP feature at... see more
    by WilliamB
    • 2 Weeks Ago
    • 3
      Replies
    • 0
      Likes
    • 4869
      Views
  • Power up
    It's an ongoing problem I've not been able to power up for months, i was interrogated when i spoke to them on x, power ups were so handy but now they... see more
    by Chezzall
    • 2 Weeks Ago
    • 3
      Replies
    • 0
      Likes
    • 4869
      Views