utilita.co.uk

Welcome to
the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

53,775

members
320

Online
1,470

Posts

Featured discussions

Your Autumn To Do List

Here’s how to prepare your home for the darker months while saving energy.

Help and Support

Your most popular questions digested into super handy guides.

Community Competitions

WIN one of FIVE £100 Amazon vouchers!

Community
Latest activity

New to the Community

This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.

8 Threads 343 Posts 2 Online viewers
Last post: I'm new to this. by
clitheroe22

View Profile

View Forum Posts

View Articles
Posts: 343 / Threads: 8 / Online viewers: 2
Help & Support

Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!

208 Threads 694 Posts 50 Online viewers
Last post: App update by
Brendon

View Profile

View Forum Posts

View Articles
Posts: 694 / Threads: 208 / Online viewers: 50
Community Competitions

Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.

8 Threads 203 Posts 3 Online viewers
Last post: WIN One of FIVE £100 AMAZON... by
Rebecca

View Profile

View Forum Posts

View Articles
Posts: 203 / Threads: 8 / Online viewers: 3
Community Updates

Stay in the loop with all the newest features, issues and announcements.

1 Threads 1 Posts 0 Online viewers
Last post: Changes to our Additional... by
PeteC

View Profile

View Forum Posts

View Articles
Posts: 1 / Threads: 1 / Online viewers: 0
Off Topic

The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.

1 Threads 1 Posts 0 Online viewers
Last post: Welcome to the 'Off Topic'... by
Rebecca

View Profile

View Forum Posts

View Articles
Posts: 1 / Threads: 1 / Online viewers: 0
Utilita Giving

Everything on our Charity Partners and latest charity work and news!

2 Threads 5 Posts 0 Online viewers
Last post: White goods etc by
Dean

View Profile

View Forum Posts

View Articles
Posts: 5 / Threads: 2 / Online viewers: 0
Energy Saving Advice

All the top tips on how to save energy at home.

17 Threads 21 Posts 13 Online viewers
Last post: Is Sunday a freebie? by
Bettereze

View Profile

View Forum Posts

View Articles
Posts: 21 / Threads: 17 / Online viewers: 13
Energy Hubs

Find out all the latest news and what’s going on in your local Utilita Energy Hub.

3 Threads 5 Posts 0 Online viewers
Last post: End of a geo home by
Cubey

View Profile

View Forum Posts

View Articles
Posts: 5 / Threads: 3 / Online viewers: 0

Older Activity
App update

Hello, thank you for trying this but it still has made no difference my plug in smart meter has also stopped working see more

by Brendon
- 17 Minutes Ago
- 2
  
  Replies
- 0
  
  Likes
- 119
  
  Views
Scam email

@Miller1920 Hi there, a member of our customer experience team will be in touch to clarify over the phone some more details as I have also requested... see more

by Rebecca
- 1 Hour Ago
- 5
  
  Replies
- 0
  
  Likes
- 68
  
  Views
pp is not updating data

Hi @kristofharry I'm sorry to hear you're not happy. The app can sometimes be a little out of sync with the meter / IHD and will estimate your... see more

by JacobCX
- 2 Hours Ago
- 1
  
  Replies
- 0
  
  Likes
- 67
  
  Views
Scam email

@Rebecca is my account safe how did they get my email address, see more

by Miller1920
- 3 Hours Ago
- 5
  
  Replies
- 0
  
  Likes
- 68
  
  Views
Scam email

@Miller1920 Hey I am speaking to you via private message now. 🤗 see more

by Rebecca
- 4 Hours Ago
- 5
  
  Replies
- 0
  
  Likes
- 68
  
  Views
pp is not updating data

Got gas and electric meter generation 2 replaced with also new smart meter connected in to my wifi too ... ....but the App My utility is not... see more

by kristofharry
- 22 Hours Ago
- 1
  
  Replies
- 0
  
  Likes
- 67
  
  Views
Lack of engineers

This is the first time in a week I’ve had a proper answer. I am a vulnerable customer and main worry is having no gas and electricity. I can’t top up... see more

by Amandajaw
- 22 Hours Ago
- 2
  
  Replies
- 0
  
  Likes
- 61
  
  Views
Lack of engineers

Hi @Amandajaw, I am very sorry to hear about the inconvenience and frustration this situation has caused, especially after multiple engineer... see more

by Asha
- 22 Hours Ago
- 2
  
  Replies
- 0
  
  Likes
- 61
  
  Views
Scam email

Im not sure how to attach the photo see more

by Miller1920
- 1 Day Ago
- 5
  
  Replies
- 0
  
  Likes
- 68
  
  Views
Scam email

Hey! Oh no! Sorry to hear this! Can you try sending me a private message with who the email address sender is and perhaps a screen shot of the... see more

by Rebecca
- 1 Day Ago
- 5
  
  Replies
- 0
  
  Likes
- 68
  
  Views
WIN One of FIVE £100 AMAZON Gift Cards

@nicolemaryn Sounds like a great plan 🤗 good luck! see more

by Rebecca
- 1 Day Ago
- 10
  
  Replies
- 0
  
  Likes
- 427
  
  Views
WIN One of FIVE £100 AMAZON Gift Cards

@Irregularkay52 Good luck! 🤩 see more

by Rebecca
- 1 Day Ago
- 10
  
  Replies
- 0
  
  Likes
- 427
  
  Views
WIN One of FIVE £100 AMAZON Gift Cards

@Bettereze Absolutely! It has everything these days! 🤗 see more

by Rebecca
- 1 Day Ago
- 10
  
  Replies
- 0
  
  Likes
- 427
  
  Views
Lack of engineers

My smart meter has not had a signal for a week. I’m on payg meter . I haven’t been able to top up since 31 st oct. I’ve had 3 call outs and been... see more

by Amandajaw
- 1 Day Ago
- 2
  
  Replies
- 0
  
  Likes
- 61
  
  Views
Scam email

I've received an email saying I've won £250 gift card but wont let me activate it see more

by Miller1920
- 1 Day Ago
- 5
  
  Replies
- 0
  
  Likes
- 68
  
  Views
App update

Hi @Brendon, Thank you for bringing this to our attention. I have located your account and have initiated a remote communications signal boost to... see more

by Asha
- 1 Day Ago
- 2
  
  Replies
- 0
  
  Likes
- 119
  
  Views
WIN One of FIVE £100 AMAZON Gift Cards

A voucher is always appreciated. The choices are endless. This would help so much with all the small presents you need for colleagues and last minute... see more

by Irregularkay52
- 1 Day Ago
- 10
  
  Replies
- 1
  
  Likes
- 427
  
  Views
WIN One of FIVE £100 AMAZON Gift Cards

Spending the holidays at home my family, would use the voucher towards Christmas presents and essentials for the house 🥰 see more

by nicolemaryn
- 2 Days Ago
- 10
  
  Replies
- 0
  
  Likes
- 427
  
  Views
Is Sunday a freebie?

see more

by Bettereze
- 4 Days Ago
- 0
  
  Replies
- 0
  
  Likes
- 76
  
  Views
WIN One of FIVE £100 AMAZON Gift Cards

@Rebecca There must be someting on Amazon I could use. see more

by Bettereze
- 5 Days Ago
- 10
  
  Replies
- 1
  
  Likes
- 427
  
  Views
App update

Hello, I have had Utilita for a short while now but my app on my phone will not update it stated my electricity is 38 days since its last update, I... see more

by Brendon
- 5 Days Ago
- 2
  
  Replies
- 0
  
  Likes
- 119
  
  Views
Estimated readings in app

Hi @Kicky, Thank you for reaching out to us. It sounds like your meters may be experiencing a signal issue, which is why you're seeing estimated... see more

by Asha
- 5 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 107
  
  Views
Estimated readings in app

My Utilita app only gives estimated readings even though my smart display is connected to the same WiFi as my phone see more

by Kicky
- 5 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 107
  
  Views
Smart meter

Hi @Chrissey, Thank you for taking the time to speak with me this afternoon. I'm pleased to hear that the engineer attended and successfully... see more

by Asha
- 5 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 135
  
  Views
Engineer keeps being cancelled

Hi @Natachajane, It was a pleasure speaking with you this afternoon. I completely understand how frustrating this situation must have been,... see more

by Asha
- 5 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 120
  
  Views
Can they get anything right?

@Rebecca Have requested new password got nothing. Had nothing but trouble with this site since I started. see more

by micky0121
- 5 Days Ago
- 2
  
  Replies
- 0
  
  Likes
- 156
  
  Views
Can they get anything right?

@micky0121 Hi, can you request a new password for me? It should allow you to reset or request a password reminder? 😊 Please let me know how you... see more

by Rebecca
- 5 Days Ago
- 2
  
  Replies
- 0
  
  Likes
- 156
  
  Views
WIN One of FIVE £100 AMAZON Gift Cards

All the crafting/cosplaying gear that my daughter and I need for next years competitions! see more

by Misswilling1980
- 6 Days Ago
- 10
  
  Replies
- 1
  
  Likes
- 427
  
  Views
WIN One of FIVE £100 AMAZON Gift Cards

Spending it with family! And use the voucher for some presents such as a coffee pod machine for one of the kids and FC27 for my boy! see more

by Domran
- 6 Days Ago
- 10
  
  Replies
- 1
  
  Likes
- 427
  
  Views

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem

Welcome to
the Community

Featured discussions

New to the Community

Help & Support

Community Competitions

Community Updates

Off Topic

Utilita Giving

Energy Saving Advice

Energy Hubs

Latest discussions

pp is not updating data

Lack of engineers

Scam email

Is Sunday a freebie?

About

Customers

Contact

Welcome to the Community

Featured discussions

Latest discussions

About

Customers

Contact

Welcome to
the Community