utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      39 Threads 422 Posts 8 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 422 / Threads: 39 / Online viewers: 8

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,390 Threads 3,969 Posts 68 Online viewers
      Last Post: Warm home discount by
      Martin1122
      Posts: 3,969 / Threads: 1,390 / Online viewers: 68

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 253 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 253

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 3 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 3

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 2 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 2

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 0 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 0
    • Warm home discount
      Does anyone know when the warm home discount January payment be made I have tried to get onto live chat but doesn’t work see more
      by Martin1122
      • 1 Hour Ago
      • 0
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    • Power up
      Could I get a power up If I'm at the maximum. I'm disabled and it's covered in snow here. I'm freezing see more
      by Pontejo
      • 4 Hours Ago
      • 0
        replies
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    • Trying to switch to Utilita
      I'm trying to switch to Utilita but am having awful problems, The online switching tool says I have to "call to progress your switch." Over the... see more
      by Mah50569
      • 4 Hours Ago
      • 0
        replies
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    • Warm home discount
      Why are we still waiting for warm home discount 2nd payment? WHD should of been paid out in full, we shouldn't be waiting for it, You've put prices... see more
      by Moppy6717
      • 6 Hours Ago
      • 0
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      • 1
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      • 67
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    • app anount wrong
      @sianhayed Hey! As you say Utilita are already investigating, that is great to hear. Please let me know how you get on with the progress of this.... see more
      by Rebecca
      • 7 Hours Ago
      • 1
        replies
      • 0
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      • 313
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    • Leaving
      I've been trying to get in touch by phone and messaging to no avail. I tried to switch supplier and was told that I can't because I'm on a commercial... see more
      by Norm123
      • 8 Hours Ago
      • 0
        replies
      • 0
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      • 33
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    • Warm home discount
      When will the second payment of warm home discount be applied to my meters see more
      by Bwright
      • 1 Day Ago
      • 0
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      • 1
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      • 137
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    • App showing incorrect amounts and gas top up not working
      Hi, I've been having issues with my gas top ups for a week or so now. Everytime I top up, it says it is successful in the app but my smart meter and... see more
      by Jammydodger1980
      • 1 Day Ago
      • 0
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      • 182
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    • app anount wrong
      so my app each morning has the correct gas balance to what my actual meter outside my home says, i go back on app 10 minutes later and it drops by... see more
      by sianhayed
      • 3 Days Ago
      • 1
        replies
      • 0
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      • 313
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    • Happy New Year!
      To all our old and new community members, From myself as your Community Manager & from Utilita, I wanted to wish you a very Happy New Year and I... see more
      by Rebecca
      • 4 Days Ago
      • 0
        replies
      • 0
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      • 283
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    • Not again!
      Recently I Switched to British Gas Energy. Then got told their PAYG tariff doesn't support Economy 7! Fortunately I managed to get switched... see more
      by Apollyon
      • 4 Days Ago
      • 0
        replies
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      • 328
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    • Gas top up not showing on meter neither is a credit transfer
      @Philo69 Hi Phil, you should have got a top-up code on your receipt that you can manually type into your main meter, simply push any button on the... see more
      by Rebecca
      • 4 Days Ago
      • 1
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      • 0
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      • 425
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    • Warm Home Discount January Payment
      @Kaye79 Hi, All info for England & Wales is here: https://utilita.co.uk/warm-home-discount/england-wales I hope this helps. Rebecca 🤗 see more
      by Rebecca
      • 4 Days Ago
      • 1
        replies
      • 0
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      • 554
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    • Gas top up not showing on meter neither is a credit transfer
      Hi i topped up my gas and elec yesterday but the gas part hasn’t gone into my meter and I’m very low. I transferred some credit from my... see more
      by Philo69
      • 4 Days Ago
      • 1
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      • 0
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      • 425
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    • Warm Home Discount January Payment
      Do you know what date in January the Warm Home Discount will be paid? see more
      by Kaye79
      • 5 Days Ago
      • 1
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      • 0
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      • 554
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    • Utilita Warm Home Discount - Payment Dates
      @Vanessah Hey there! Eligibility info is on the gov website here - I hope this helps 🤗 see more
      by Rebecca
      • 2 Weeks Ago
      • 5
        replies
      • 0
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      • 26103
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    • Usage
      @Lewislay Hey there! It may have lost connection. Have you tried resetting your In-Home Display box/hub? Let me know if this makes a difference. ... see more
      by Rebecca
      • 2 Weeks Ago
      • 1
        replies
      • 0
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      • 1539
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    • Usage
      I have logged into my account online and it says I’m -23 but when I look at my meter it says I’m in credit by 43 also the app isn’t showing my... see more
      by Lewislay
      • 2 Weeks Ago
      • 1
        replies
      • 0
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      • 1539
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    • Utilita Warm Home Discount - Payment Dates
      Hi Rebecca, If someone is unemployed and in receipt of Universal credit will they automatic receive the Warm Home Discount payment? Kind... see more
      by Vanessah
      • 2 Weeks Ago
      • 5
        replies
      • 1
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      • 26103
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    • Meter issues
      @nicola0507 & @clarkie911 - I am really sorry to hear you are both having these frustrations. Would you mind popping me a private mail with your... see more
      by Rebecca
      • 2 Weeks Ago
      • 2
        replies
      • 0
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      • 1691
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    • Ihd not commissioned
      @Dean I have had my new smart meters (Gas & Electricity) and IHD for over 3 weeks and the IHD is still displaying not commissioned. I have called... see more
      by clarkie911
      • 2 Weeks Ago
      • 22
        replies
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    • Meter issues
      Nicola I am having the same issue with my IHD it will not connect to my Gas or Electric meters? Phoned numerous times and after waiting a long time... see more
      by clarkie911
      • 2 Weeks Ago
      • 2
        replies
      • 0
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      • 1691
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    • Meter issues
      I had a smart meter install approx 3 weeks ago. engineer took an absolute meltdown as he's forgotten equipment je needed. I'm 3 meters in and none... see more
      by nicola0507
      • 2 Weeks Ago
      • 2
        replies
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      • 1691
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    • Power up
      @Teddy I would suggest following the instructions on the page - if you call the number and an advisor will be able to look into this for you 🤗 see more
      by Rebecca
      • 3 Weeks Ago
      • 3
        replies
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      • 2311
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    • Power up
      It's been there since July see more
      by Teddy
      • 3 Weeks Ago
      • 3
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      • 0
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      • 2311
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    • Can't fully open my app
      @stevieinUK Yes it is a very strange one isn't it. I think that is a good idea - keep an eye on it and hopefully the glitch will just stop -... see more
      by Rebecca
      • 3 Weeks Ago
      • 3
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      • 3173
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    • Power up
      @Teddy Hi Teddy! Sorry to hear this! Is this still showing up for you? Rebecca see more
      by Rebecca
      • 3 Weeks Ago
      • 3
        replies
      • 0
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      • 2311
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    • Power up
      Why is my electric account still showing this when I have no application in progress see more
      by Teddy
      • 3 Weeks Ago
      • 3
        replies
      • 0
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      • 2311
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    • Can't fully open my app
      Yes, i have uninstalled it 2 times, have cleared the cache and data, with no luck. It's a strange one. I can top up ok, and when I press my home... see more
      by stevieinUK
      • 3 Weeks Ago
      • 3
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      • 1
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      • 3173
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    • Can't fully open my app
      @stevieinUK Hi there! Have you ensured you have the latest version of the app downloaded and also have the latest phone software updated? Thanks,... see more
      by Rebecca
      • 3 Weeks Ago
      • 3
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      • 0
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      • 3173
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