utilita.co.uk
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!

app anount wrong

app anount wrong

  • No tags
View Tag Cloud
  • sianhayed's Avatar
    sianhayed

    Level 1
    03-01-25
    5689 Views
    so my app each morning has the correct gas balance to what my actual meter outside my home says, i go back on app 10 minutes later and it drops by £15 ( my whold daily gas usuage is no more than £3) ive got utilita investigating and citizens advice are involved but this issue has been going on 5 weeks when they changed my meter and it took a while to comission
    0

  • 1 Reply

  • Rebecca's Avatar
    Rebecca

    Head of Community
    07-01-25
    @sianhayed Hey! As you say Utilita are already investigating, that is great to hear.

    Please let me know how you get on with the progress of this.

    Rebecca
    I'm your Community Manager! 😀 Please note: I'm currently on leave until April 2026. Need to message the community team? Feel free to reach out to @WilliamB, @PeteC or @Dean" 😀

    To post a new thread about anything you like click here

    Feel free to message me any time by clicking here     🤗
    0
Reply to Thread
« Previous Thread | Next Thread »