[scorrrp]

Hi,
csn you please look at my account?
still cannot connect my new Geo 2 smart display.

1867857110

Thanks very much in advance and I look forward to hearing from you soon.

Warmest regards, Sergei

[cazbojules]

I'm having the exact same issue, not commissioned or connecting, been at it for a week. Why no help?

[clarkie911]

@Dean I have had my new smart meters (Gas & Electricity) and IHD for over 3 weeks and the IHD is still displaying not commissioned. I have called supported eacch week as the original engineer suggested I call support after 1 week if the IHD does not connect? I did call and was suggested to wait another week. I have called again with the same response but this time they suggested to move my IHD closer to the electricity meter which it is, it's in the same room. Can you please look into resolving this for me
My customer ref: is 7931187165
Thanks
Steve