utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      40 Threads 427 Posts 12 Online viewers
      Last Post: upcoming installation of... by
      Dean
      Posts: 427 / Threads: 40 / Online viewers: 12

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,431 Threads 4,158 Posts 172 Online viewers
      Last Post: Bad customer service by
      Rebecca
      Posts: 4,158 / Threads: 1,431 / Online viewers: 172

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 171 Online viewers
      Last Post: What are you listening To ? by
      Trikky2
      Posts: 298 / Threads: 88 / Online viewers: 171

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 1 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 1

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      50 Threads 99 Posts 4 Online viewers
      Last Post: The last Power Payback by
      Rebecca
      Posts: 99 / Threads: 50 / Online viewers: 4

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      17 Threads 25 Posts 3 Online viewers
      Last Post: Broken smart hub by
      Dean
      Posts: 25 / Threads: 17 / Online viewers: 3
    • Bad customer service
      @Steve007 Hey there! Is there anything non account-specific (general enquires) we can help answer here on the community? This Help & Support... see more
      by Rebecca
      • 4 Hours Ago
      • 1
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      • 0
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      • 23
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    • Economy 7 times
      @Maria1979k Hey 👋😊 Yes they are still correct! Thanks, ​​​​​​​Bec see more
      by Rebecca
      • 5 Hours Ago
      • 5
        replies
      • 0
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      • 16377
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    • Bad customer service
      How can u speak to an adviser. It’s seems impossible see more
      by Steve007
      • 5 Hours Ago
      • 1
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      • 0
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      • 23
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    • Friendly credit in app
      Hi @Ray1, Thanks for your post. I'm a bit unsure about what part of the app you are talking about. Would you be able to tell me what screen you... see more
      by WilliamB
      • 8 Hours Ago
      • 1
        replies
      • 0
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      • 51
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    • Friendly credit in app
      Why can’t I see the friendly credit bit in my app see more
      by Ray1
      • 20 Hours Ago
      • 1
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      • 0
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      • 51
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    • Meter Reading
      Hi @Maria1979k, Economy 7 times do differ depending on the area that you live. I seen on another post that you are living in the North West... see more
      by WilliamB
      • 1 Day Ago
      • 5
        replies
      • 0
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      • 328
        views
    • Gas display not showing correctly
      Hi @Dizib! Thanks for getting in touch. In the first instance I'd recommend giving our Customer Services team a call - we are aware of some... see more
      by PeteC
      • 1 Day Ago
      • 1
        replies
      • 0
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      • 136
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    • Set up direct
      @Premuk wow blackmail at its finest! Forcing all customers to pay by direct debit...if you pay on receipt of your bill your condemned to the... see more
      by Jobie
      • 1 Day Ago
      • 2
        replies
      • 0
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      • 222
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    • Economy 7 times
      @Rebecca are these still the correct economy 7 times per region? I'm in Manchester, North West region. ​​​​​​​thanks. see more
      by Maria1979k
      • 1 Day Ago
      • 5
        replies
      • 0
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      • 16377
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    • Meter Reading
      @WilliamB what is the time period for night time rate? Is it midnight to 7am? Apparently it's down to the supplier, utilita, that sets the tome... see more
      by Maria1979k
      • 1 Day Ago
      • 5
        replies
      • 0
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      • 328
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    • Gas display not showing correctly
      I have been on to online chat 3 times this week today from 4 o'clock until 8pm kicked out 3 times. how can I get my top ups to register on ny gas. I... see more
      by Dizib
      • 1 Day Ago
      • 1
        replies
      • 0
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      • 136
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    • Set up direct
      Hi Prem Thanks for getting in touch! I'd recommend speaking in the first instance to one of our brilliant Customer Service team on 0330 333 7442... see more
      by PeteC
      • 2 Days Ago
      • 2
        replies
      • 0
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      • 222
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    • says I have debt when I don’t
      Hi @Chelsea123 This sounds like you will need to have someone look at your account any member of our custoemr service team can look into this for... see more
      by Dean
      • 2 Days Ago
      • 1
        replies
      • 0
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      • 191
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    • Set up direct
      Hi, Got letter that my tariff will increase from 1st March if I don't set up direct debit. So I did it 14days ago, got email from customer service... see more
      by Premuk
      • 2 Days Ago
      • 2
        replies
      • 0
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      • 222
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    • says I have debt when I don’t
      Hi, over the last 24 hours my smart meter/app has displayed that there is debt of £28.70 but we have never let our money get below £5 and top it up... see more
      by Chelsea123
      • 2 Days Ago
      • 1
        replies
      • 0
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      • 191
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    • Help with gas and electric
      Hi my name is Lilian jaffray I just wanted to know if you could please help me with some gas and electric iam on my friendly credit and it won’t last... see more
      by Lilian123456
      • 3 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 198
        views
    • Help with gas and electric
      Hi my name is Lilian jaffrAy I just wanted to know if you could please help me with some gas and electric iam on my friendly credit and it won’t last... see more
      by Lilian123456
      • 3 Days Ago
      • 1
        replies
      • 0
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      • 198
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    • Meter Reading
      Hi @Maria1979k, You can take the readings at the same time, as the meter will differentiate between the day and night rate itself. There will be... see more
      by WilliamB
      • 3 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 328
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    • My Utilita app
      I can’t log on to my Utilita app, it keeps sayings it’s wrong information, but it’s not wrong, it’s very frustrating can any one help please see more
      by lesleyhare
      • 3 Days Ago
      • 0
        replies
      • 0
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      • 182
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    • Meter Reading
      @WilliamB what time should I do the morning reading and what time should I do the night reading? My account shows I'm on economy 7. It's an all... see more
      by Maria1979k
      • 3 Days Ago
      • 5
        replies
      • 0
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      • 328
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    • Meter Reading
      Hi @Maria1979k, The readings should be provided to us, ideally on the last day of the month. If it is not possible to send them on the last day of... see more
      by WilliamB
      • 3 Days Ago
      • 5
        replies
      • 0
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      • 328
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    • Meter
      Hi @Lewislay, Sorry you've not been able to get through. We've experienced a very high number of calls over the weekend and Monday due to the cold... see more
      by WilliamB
      • 3 Days Ago
      • 7
        replies
      • 0
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      • 22432
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    • I am a new tenant and confused
      Hi @rangerred, As @Maria1979k has mentioned the issue could be that there is a debt from the previous tenant. You would need to speak to our COT... see more
      by WilliamB
      • 3 Days Ago
      • 4
        replies
      • 0
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      • 354
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    • Meter Reading
      When should I be doing meter readings? And I don't understand the day and night options on the meter reading page on the app. I'm all electric, no... see more
      by Maria1979k
      • 3 Days Ago
      • 5
        replies
      • 0
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      • 328
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    • I am a new tenant and confused
      Call the free number tor citizens advice in the morning. They will help you. see more
      by Maria1979k
      • 3 Days Ago
      • 4
        replies
      • 0
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      • 354
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    • I am a new tenant and confused
      @Maria1979k Hi, thank you for your response. Utilita app is confusing. Sometimes it shows negative balance, then later all of my top ups will be... see more
      by rangerred
      • 3 Days Ago
      • 4
        replies
      • 0
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      • 354
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    • Meter
      Nope nothing keep waiting to get thru for 1.5-2 hours every time see more
      by Lewislay
      • 3 Days Ago
      • 7
        replies
      • 0
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      • 22432
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    • Meter
      @Lewislay how did you get on? I'll sorted? see more
      by Maria1979k
      • 3 Days Ago
      • 7
        replies
      • 0
        thumbs up
      • 22432
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    • I am a new tenant and confused
      @rangerredcheck that the previous tenant did not leave debt on the meter. You need to call the customer service tram. Or call the free phone number... see more
      by Maria1979k
      • 3 Days Ago
      • 4
        replies
      • 0
        thumbs up
      • 354
        views
    • Gas display not showing correctly
      Hi me again! Top ups are not registering after payments. My in house display just for gas seems to lose connection. I topped up yesterday but the... see more
      by Dizib
      • 3 Days Ago
      • 4
        replies
      • 0
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      • 4175
        views