Hi, over the last 24 hours my smart meter/app has displayed that there is debt of £28.70 but we have never let our money get below £5 and top it up every 2-4 days. why is it doing this?
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Community Manager1 Day AgoHi @Chelsea123
This sounds like you will need to have someone look at your account any member of our custoemr service team can look into this for you on 0345 207 2000.
Kind Regards DeanI am one of your Community Managers! 😀
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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem
Registered in England & Wales No: 04849181 Regulated by Ofgem