utilita.co.uk

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    Say hello to your Utilita Community, and introduce yourself.
    Help and Support
    Your most popular questions digested into super handy guides.
    Energy Bills Explained
    What to expect, key information and what they look like.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 429 Posts 216 Online viewers
    Last post: Introduce yourself! by
    Dean
    Posts: 429 / Threads: 36 / Online viewers: 216

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,787 Threads 5,272 Posts 3246 Online viewers
    Last post: clocks go forward but did... by
    Frank1
    Posts: 5,272 / Threads: 1,787 / Online viewers: 3246

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    2 Threads 3 Posts 34 Online viewers
    Last post: 55" samsung tv - we have a... by
    Frank1
    Posts: 3 / Threads: 2 / Online viewers: 34

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    12 Threads 21 Posts 55 Online viewers
    Last post: Christmas Holiday Opening... by
    Dean
    Posts: 21 / Threads: 12 / Online viewers: 55

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    93 Threads 299 Posts 3589 Online viewers
    Last post: REMEMBRANCE DAY – 11th... by
    PeteC
    Posts: 299 / Threads: 93 / Online viewers: 3589

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 57 Posts 199 Online viewers
    Last post: Does anyone win the... by
    Puckmonkey
    Posts: 57 / Threads: 25 / Online viewers: 199

  7. Energy Bills Explained

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 1449 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 1449

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 96 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 96
  • clocks go forward but did your smart meter?.
    having had a smart meter upgrade recently I've again suspicion that my economy7 latest meter is not turning on/off at correct time .. up until 29th... see more
    by Frank1
    • 2 Days Ago
    • 0
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      Views
  • Daily Charges
    Hi @prakash1160 Thanks for your reply. That does sound a little different! I've sent you a Direct Message a couple of days ago to request some... see more
    by PeteC
    • 2 Days Ago
    • 4
      Replies
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  • Daily Charges
    @PeteC Thank you for your response.When ever I top up there is always a balance of more than £2.00 So I was curious what this charges are? When I... see more
    by prakash1160
    • 2 Days Ago
    • 4
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    • 0
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    • 3748
      Views
  • Daily Charges
    @PeteC Thank you for your response.When ever I top up there is always a balance of more than £2.00 So I was curious what this charges are? When I... see more
    by prakash1160
    • 2 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 3748
      Views
  • Daily Charges
    Hi @prakash1160 Thanks for your post! Usually this will happen if there is an existing debt balance on the meter - so if you've gone into or... see more
    by PeteC
    • 5 Days Ago
    • 4
      Replies
    • 0
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    • 3748
      Views
  • Daily Charges
    Whenever I topup either from my savings or bank account I notice that a small amount is deducted when the top-up is applied what are those charges... see more
    by prakash1160
    • 5 Days Ago
    • 4
      Replies
    • 0
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    • 3748
      Views
  • Power up not working
    Hi @bigbird1234, I am sorry to hear about this, Utilita is aware of an ongoing issue with Power Up not being accessible affecting a small... see more
    by Dean
    • 1 Week Ago
    • 3
      Replies
    • 0
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    • 34214
      Views
  • Power up not working
    I’m having exactly the same trouble and they promised to sort it out ,months down the line it’s still not working absolutely atrocious customer... see more
    by bigbird1234
    • 1 Week Ago
    • 3
      Replies
    • 0
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    • 34214
      Views
  • Connect to WiFi - App issue!
    Hi @Cyla, I'm sorry to hear that you are having these issues. I have responded to your direct message with some further information regarding... see more
    by WilliamB
    • 2 Weeks Ago
    • 5
      Replies
    • 0
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    • 146877
      Views
  • Connect to WiFi - App issue!
    Im having the same issue 🤦🏼‍♀️ and my IHD is still searching for a gas account that doesn't exist. Been going on couple months now, tried all... see more
    by Cyla
    • 2 Weeks Ago
    • 5
      Replies
    • 0
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    • 146877
      Views
  • email saying i have a new account with them
    Thank you for replying to my DM and speaking with me - after checking on this I can confirm this was due to your email being on multiple accounts of... see more
    by Dean
    • 2 Weeks Ago
    • 2
      Replies
    • 1
      Likes
    • 61185
      Views
  • email saying i have a new account with them
    Hi @kpavey I am sorry to hear about this and would like to look into this - if you have not got a new property I will be able to remove the email... see more
    by Dean
    • 2 Weeks Ago
    • 2
      Replies
    • 1
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    • 61185
      Views
  • email saying i have a new account with them
    Has anyone gotten an email like this? I got it back in Decenmber and NO IDEA what they are talking about. I've been with them for years with the same... see more
    by kpavey
    • 3 Weeks Ago
    • 2
      Replies
    • 1
      Likes
    • 61185
      Views
  • Difference between metre and app
    Honestly, the app is totally horrendous. For the last few months if I look under usage, it only has usage on there for about 2 days out of 7 most... see more
    by Dave2912
    • 3 Weeks Ago
    • 4
      Replies
    • 0
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    • 104102
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  • Saving
    Hi @Spar, Thanks for your posts - we're currently experiencing issues with the savings on the MyUtilita app as soon as any new update has been... see more
    by Dean
    • 3 Weeks Ago
    • 13
      Replies
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    • 328475
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  • Saving
    I’m having the same issue, cannot transfer from savings see more
    by Spar
    • 3 Weeks Ago
    • 13
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  • Saving
    So when is this going to be rectified .My app also says I have a power up in progress on my gas account which isn’t true I have had no luck with... see more
    by Deborahd
    • 4 Weeks Ago
    • 13
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    • 328475
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  • Saving
    I’m still having the same problem I had to call the customer service team and they transfered my savings for me see more
    by Deborahd
    • 4 Weeks Ago
    • 13
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    • 0
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    • 328475
      Views
  • Difference between metre and app
    Hi @Hash70, Thanks for posting on the community. There can be a slight difference in the amount the app shows to the amount that is on the meters,... see more
    by WilliamB
    • 4 Weeks Ago
    • 4
      Replies
    • 0
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    • 104102
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  • Useless chat why even have it?
    Hi @Dizib, I'm sorry to hear that you have been having an issue with getting a refund sent out, and also that you have had difficulties getting... see more
    by WilliamB
    • 4 Weeks Ago
    • 1
      Replies
    • 0
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    • 28468
      Views
  • Difference between metre and app
    I've just joined 2 weeks ago and I've noticed this,I'm payg,I always have more money on my smart meter vs the app or Web page,which is the most... see more
    by Hash70
    • 4 Weeks Ago
    • 4
      Replies
    • 0
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    • 104102
      Views
  • Useless chat why even have it?
    I have now left utilita after shocking services. I have a refund due but can't get it as its in the wrong name. Even after changing it in the app and... see more
    by Dizib
    • 4 Weeks Ago
    • 1
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    • 0
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    • 28468
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  • Saving
    Hi @adduncan and @DotL Thanks for your posts - I'll reach out to you both via Direct Message, we're currently experiencing issues with the savings... see more
    by PeteC
    • 4 Weeks Ago
    • 13
      Replies
    • 0
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    • 328475
      Views
  • Saving
    Same issue here. I can transfer in and pay in to my savings, but I can't see the balance or transfer money out of it I've tried reinstalling the... see more
    by adduncan
    • 4 Weeks Ago
    • 13
      Replies
    • 0
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    • 328475
      Views
  • Saving
    Hi @DotL, We are aware of an issue with the app preventing customers from accessing their savings within the app. I'm sorry to hear that you have... see more
    by WilliamB
    • 4 Weeks Ago
    • 1
      Replies
    • 0
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    • 51078
      Views
  • Saving
    @Dona I’m having the same problem but not getting anywhere. see more
    by DotL
    • 4 Weeks Ago
    • 13
      Replies
    • 0
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    • 328475
      Views
  • Saving
    Why can’t I see my saving on my account? see more
    by DotL
    • 4 Weeks Ago
    • 1
      Replies
    • 0
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    • 51078
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