utilita.co.uk

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    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 428 Posts 101 Online viewers
    Last post: Introduce yourself! by
    Lynadal
    Posts: 428 / Threads: 36 / Online viewers: 101

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,690 Threads 4,941 Posts 1754 Online viewers
    Last post: bsolutely disgusted with this... by
    Dean
    Posts: 4,941 / Threads: 1,690 / Online viewers: 1754

  3. Monthly Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run monthly for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    5 Threads 9 Posts 62 Online viewers
    Last post: Our biggest competition yet!... by
    PeteC
    Posts: 9 / Threads: 5 / Online viewers: 62

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    9 Threads 18 Posts 41 Online viewers
    Last post: Changes to our Additional... by
    PeteC
    Posts: 18 / Threads: 9 / Online viewers: 41

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    93 Threads 299 Posts 3117 Online viewers
    Last post: REMEMBRANCE DAY – 11th... by
    PeteC
    Posts: 299 / Threads: 93 / Online viewers: 3117

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 56 Posts 131 Online viewers
    Last post: Does anyone win the... by
    Dean
    Posts: 56 / Threads: 25 / Online viewers: 131

  7. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 1953 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 1953

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 79 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 79
  • bsolutely disgusted with this company!!
    Hi Shel12, I can see you have already sent my a DM around this as well I have responded to the message and await your reply. Kind Regards Dean see more
    by Dean
    • 1 Hour Ago
    • 5
      Replies
    • 0
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    • 73703
      Views
  • bsolutely disgusted with this company!!
    Hi Evie, Thank you for raising this. I completely understand your concerns and I’ll send you a DM so we can look into your usage together and... see more
    by Dean
    • 1 Hour Ago
    • 5
      Replies
    • 0
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    • 73703
      Views
  • Our biggest competition yet! WIN A 55" SAMSUNG TV
    We’re celebrating Christmas on the Utilita Community Forum with our biggest prize yet! We’re thrilled to be able to offer one lucky member a... see more
    by PeteC
    • 4 Hours Ago
    • 0
      Replies
    • 0
      Likes
    • 30
      Views
  • Can’t get my gas despite topping up
    Hi @Tomfordehollis If you’ve topped up, your credit should normally be sent automatically to your gas smart meter. In most cases, once... see more
    by Dean
    • 5 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 54
      Views
  • Need help
    Hi @Simonj Can I confirm how you are seeing your balance - there are times that the IHD or App will display an inaccurate balance if there is a... see more
    by Dean
    • 5 Hours Ago
    • 1
      Replies
    • 0
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    • 87
      Views
  • Can’t get my gas despite topping up
    How can I get gas to activate I’ve topped up ​​​​​​​ see more
    by Tomfordehollis
    • 15 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 54
      Views
  • bsolutely disgusted with this company!!
    Its shocking im really struggling myself and I got cut off on chat to them i asked for a manager to ring me and they didn't wish I switched when I... see more
    by Shel12
    • 22 Hours Ago
    • 5
      Replies
    • 0
      Likes
    • 73703
      Views
  • bsolutely disgusted with this company!!
    Yeah I'm going through same issues with utilita myself. There are ripping customers off. They got done for overcharging customers a few years back.... see more
    by Evie88
    • 1 Day Ago
    • 5
      Replies
    • 0
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    • 73703
      Views
  • Need help
    I am low on credit and my meter is staying I have 9 pounds and it is saying u need to put emergency credit on see more
    by Simonj
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 87
      Views
  • Meter change message
    Thanks its just we haven't haven't had any correspondence confirming the appointment date but thank you for clarifying it see more
    by Crumpet
    • 2 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 224
      Views
  • Meter change message
    Hi @Crumpet Thanks for your post! The messages aren't a scam - We generally send these messages out when there's something not quite right with... see more
    by PeteC
    • 2 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 224
      Views
  • Warm Home Discount
    Hi @Daveyboy73 ​​​​​​​Thanks for your post! We are currently working on the date that we will be able to issue the Warm Home Discount payments... see more
    by PeteC
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 294
      Views
  • Warm home discount
    Hi @Slinger101 Thank you for your comments - as in previous posts, we can absolutely understand your frustration, and we've seen similar comments... see more
    by PeteC
    • 2 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 798
      Views
  • Warm home discount
    Hi @Shel12 Thanks for your post. I understand and totally get your frustration! With the amount of changes to Warm Home Discount, it's important... see more
    by PeteC
    • 2 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 798
      Views
  • Meter change message
    Recently received a text message saying this, it was my customer number, I followed the link and booked it but not had any correspondence to confirm... see more
    by Crumpet
    • 2 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 224
      Views
  • Warm home discount
    To busy sitting on the money to get the extra interest on it see more
    by Slinger101
    • 3 Days Ago
    • 7
      Replies
    • 1
      Likes
    • 798
      Views
  • Warm Home Discount
    Hi everyone I'm just wondering does anyone know a specific date or week that the warm home discount is likely going on? We're on the priority... see more
    by Daveyboy73
    • 3 Days Ago
    • 1
      Replies
    • 0
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    • 294
      Views
  • gas meter problems
    Hi @part1 Thanks for your post! I have sent you a request for some more information via Direct Message - once I have that information, I'll... see more
    by PeteC
    • 3 Days Ago
    • 1
      Replies
    • 0
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    • 209
      Views
  • My accoubt
    Hi @Kheredge Thanks for your post! I've sent you a request for some more information via Direct Message - but the easiest way to access your... see more
    by PeteC
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 205
      Views
  • gas meter problems
    im still having problems with my gas meter,i cant see my balance this has been going on for months now,after contacting customer services several... see more
    by part1
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 209
      Views
  • My accoubt
    How do i aceess my account and bills see more
    by Kheredge
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 205
      Views
  • Warm home discount
    @Mazza551 I think its a joke when most struggle too top up we need it now not in January March see more
    by Shel12
    • 3 Days Ago
    • 7
      Replies
    • 0
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    • 798
      Views
  • Warm home discount
    Hi @Sarah1966 Thanks for your post. I understand your frustration in waiting for the Warm Home Discount being applied - I appreciate that it makes... see more
    by PeteC
    • 4 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 798
      Views
  • Warm home discount
    Why is it taking so long to sort it out and apply it to the meters, we all need the help now when the weather is wet cold and miserable. Not later on... see more
    by Sarah1966
    • 4 Days Ago
    • 7
      Replies
    • 2
      Likes
    • 798
      Views
  • Warm home discount
    Hi @Mazza551 Thanks for your post! We are currently working on the date that we will be able to issue the Warm Home Discount payments to our... see more
    by PeteC
    • 4 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 798
      Views
  • Warm home discount
    Anyone know when utilita are putting the warm home discount on meters please see more
    by Mazza551
    • 4 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 798
      Views
  • smart miter
    Hi @Gita Thanks for your message, I've sent you a Direct Message for some more information, and once we have that I'll have a look into your In... see more
    by PeteC
    • 5 Days Ago
    • 1
      Replies
    • 0
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    • 234
      Views
  • smart miter
    my screen an charger broken. can you sen inother one see more
    by Gita
    • 5 Days Ago
    • 1
      Replies
    • 0
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    • 234
      Views
  • New meter install
    Hi @Marktom Thanks for your post. I'm sorry to hear that you're having issues with your gas meter, but we can definitely look into this for you. ... see more
    by PeteC
    • 5 Days Ago
    • 1
      Replies
    • 0
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    • 285
      Views
  • New meter install
    My gas meter has over 500 pound in credit on it. Each time i have contacted Customer services they have told me there is nothing wrong. Anyway i... see more
    by Marktom
    • 6 Days Ago
    • 1
      Replies
    • 0
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    • 285
      Views