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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.36 Threads 429 Posts 22 Online viewersLast post: Introduce yourself! byPosts: 429 / Threads: 36 / Online viewers: 22 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,714 Threads 5,028 Posts 159 Online viewersLast post: Why is it so hard to get in... byPosts: 5,028 / Threads: 1,714 / Online viewers: 159 -
Community Competitions
Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.2 Threads 3 Posts 1 Online viewersLast post: 55" samsung tv - we have a... byPosts: 3 / Threads: 2 / Online viewers: 1 -
Community Updates
Stay in the loop with all the newest features, issues and announcements.12 Threads 21 Posts 3 Online viewersLast post: Christmas Holiday Opening... byPosts: 21 / Threads: 12 / Online viewers: 3 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.93 Threads 299 Posts 15 Online viewersLast post: REMEMBRANCE DAY – 11th... byPosts: 299 / Threads: 93 / Online viewers: 15 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!25 Threads 56 Posts 4 Online viewersLast post: Does anyone win the... byPosts: 56 / Threads: 25 / Online viewers: 4 -
Become a Bill Buster!
All the top tips on how to save energy at home.46 Threads 81 Posts 10 Online viewersLast post: What Energy High 5 Actions do... byPosts: 81 / Threads: 46 / Online viewers: 10 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.14 Threads 15 Posts 8 Online viewersLast post: How do I get my son on this... byPosts: 15 / Threads: 14 / Online viewers: 8
- Older Activity
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I've raised an issue 2 months ago!!!! Been told IT have identified the issue and working on it. Not heard since despite asking for updates. It is... see more
- 4 Hours Ago
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2Replies
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84Views
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Hi this is the fourth time I’ve messaged my electric is about to go off and the power up code isn’t working I’m so sick of trying to get in contact... see more
- 4 Hours Ago
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0Replies
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17Views
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Before the smart meter upgrade i used to be able to see on my Utilita App a graph and stats with my daily usage. I was told the IT team have... see more
- 5 Hours Ago
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4Replies
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155Views
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Surely i am not the only one with this issue... how can i reach someone from Utilita who can help with this? see more
- 5 Hours Ago
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4Replies
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155Views
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It does not display the daily usage in £ on my App as it used to and supposed to. see more
- 5 Hours Ago
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4Replies
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0Likes
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155Views
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Surely if you make a note of your balance and check it every day then that's the amount you're using.. I check mine weekly but also check it after... see more
- 10 Hours Ago
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4Replies
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155Views
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8am tomorrow morning everything will be back up running.. Sometimes on here you can get Pete to help but it's Sunday so I expect it will be... see more
- 10 Hours Ago
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2Replies
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84Views
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This is an absolute joke I’ve tried everything to get in contact live chat is the worst I’m trying to get in contact and it’s impossible what does it... see more
- 18 Hours Ago
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2Replies
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84Views
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Why can’t I speak to a customer service agent it’s a total joke I’m sick of trying get in touch with some it’s about the power up I got but couldn’t... see more
- 18 Hours Ago
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0Replies
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39Views
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I got a power up 3 weeks ago on my electric and gas they sent a code to my meters but it wouldn’t work see more
- 18 Hours Ago
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34Views
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This is the best energy server I've ever used. Always happy to assist in anyway they can and I'm loving the zero standard charge! see more
- 1 Day Ago
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2Replies
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1Likes
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479Views
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I have raised this problem on this platform two months ago and was told by 'Dean' that Utilita's IT team have identified the issue (their system is... see more
- 1 Day Ago
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4Replies
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0Likes
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155Views
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I topped up my pay-as-you-go meter on Christmas eve but the balance hasn't been added to my meter. see more
- 2 Days Ago
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137Views
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Hi @Smokeyes1988 Thanks for your post! The Warm Home Discount is being paid out to our customers from the 7th January onwards. You should have... see more
- 4 Days Ago
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2Replies
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479Views
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I had a letter from the goverment saying Iam eligible for the warm home discount so when will I get it see more
- 4 Days Ago
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2Replies
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479Views
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Good Morning, Thank you for your help & Happy New Year to you too 🥳 see more
- 4 Days Ago
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2Replies
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1Likes
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404Views
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Hi @Emzd1985 Thanks for your post! That's correct, you'll be billed on the same date each month - there may be a difference of a day or two at... see more
- 4 Days Ago
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2Replies
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404Views
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Hello, Is a monthly bill date the same date every month, I’ve recently changed over from prepayment to monthly billing & my first bill was 1st... see more
- 5 Days Ago
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2Replies
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That would be appreciated thankyou see more
- 5 Days Ago
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4Replies
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3258Views
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Thanks Pete, Keeping fingers crossed. Thankyou again for the help see more
- 5 Days Ago
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4Replies
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0Likes
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1097Views
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Hi @gworf74 I've sent you a follow up email - I've sent the information over to the relevant team and they'll be in touch soon! Hope this helps... see more
- 5 Days Ago
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4Replies
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1097Views
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Hi Pete, Replied to both. Hopefully we can get this sorted. see more
- 5 Days Ago
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4Replies
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1097Views
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Hi @Cala I'm sorry to hear this has not been actioned yet I will chase our app team today and will correspond with you on our Direct Message from... see more
- 5 Days Ago
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4Replies
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3258Views
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Hi @gworf74 Thanks for your message - I've reached out to you via DM and email to update you! Many thanks Pete see more
- 5 Days Ago
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4Replies
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1097Views
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Hi, I'm wondering if anyone has any advice, Okay, so here goes: On the 3rd of December I tried to put £35 on my gas meter, the first attempt failed... see more
- 5 Days Ago
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4Replies
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0Likes
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1097Views
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Hi @Wanos25 Thanks for your message, I'm really sorry to hear you're experiencing issues with your top ups following your installation. I want to... see more
- 5 Days Ago
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1Replies
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0Likes
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420Views
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Hi @spud1978 Thanks for getting in touch - I've sent you a private message, to request some further information to access your account. As soon as... see more
- 5 Days Ago
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1Replies
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0Likes
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425Views
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I’ve now not had a smart meter for nearly a year I’ve had to workmen come out and try and fix the problem to be told I need new whole new meters... see more
- 5 Days Ago
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1Replies
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0Likes
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425Views
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Warm home discount is to help with struggling with electricity this time of year when the weather is so cold to help families struggling so how is it... see more
- 5 Days Ago
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4Replies
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0Likes
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11241Views
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