utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      41 Threads 437 Posts 10 Online viewers
      Last Post: Smart meter just saying... by
      PeteC
      Posts: 437 / Threads: 41 / Online viewers: 10

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,456 Threads 4,233 Posts 112 Online viewers
      Last Post: Help by
      Trikky2
      Posts: 4,233 / Threads: 1,456 / Online viewers: 112

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      90 Threads 301 Posts 69 Online viewers
      Last Post: Nanotechnology by
      Bumble
      Posts: 301 / Threads: 90 / Online viewers: 69

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 121 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 121

    5. Energy Saving Tips

      All the top tips on how to save energy at home.
      50 Threads 99 Posts 3 Online viewers
      Last Post: The last Power Payback by
      Rebecca
      Posts: 99 / Threads: 50 / Online viewers: 3

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      17 Threads 25 Posts 6 Online viewers
      Last Post: Broken smart hub by
      Dean
      Posts: 25 / Threads: 17 / Online viewers: 6
    • Help
      Hi Samantha, I don't work for Utilita, I'm just a customer and have found them good to deal with. However, I'm in technically in energy poverty,... see more
      by Trikky2
      • 2 Days Ago
      • 2
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      • 0
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      • 1330
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    • Electric Agreement ID
      Hi @Julesg80, Thanks for your post. As this is specific to your account you would need to call our customer services on 0345 207 2000, and one of... see more
      by WilliamB
      • 2 Days Ago
      • 1
        replies
      • 1
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      • 823
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    • Electric Agreement ID
      Morning everyone Just wondering if anyone can advise on how I obtain my Electric Agreement ID? ​​​​​​​Any assistance is greatly appreciated ... see more
      by Julesg80
      • 3 Days Ago
      • 1
        replies
      • 0
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      • 823
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    • Disconnected
      Hi @Mads Thanks for getting in touch - I'm sorry to hear you're having issues with your In Home Display. If you're able to give our Customer... see more
      by PeteC
      • 3 Days Ago
      • 1
        replies
      • 0
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      • 963
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    • Help
      Hi @Samantha123! We can absolutely look at assisting you - I'd recommend giving the team a call, as they may be able to offer you some financial... see more
      by PeteC
      • 3 Days Ago
      • 2
        replies
      • 0
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      • 1330
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    • Disconnected
      My smart meter just disconnected from the wifi over 6 weeks ago, done all the usual things but still says connecting . connected to my wifi ! On... see more
      by Mads
      • 3 Days Ago
      • 1
        replies
      • 0
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      • 963
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    • Help
      No money for electricity and used power up can they give me some electricity see more
      by Samantha123
      • 3 Days Ago
      • 2
        replies
      • 0
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      • 1330
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    • Meter not eligible for power up
      Hi @Robfox1 Thanks for getting in touch. I'm really sorry to hear this - In most cases where a power up fails for this reason, it's due to the... see more
      by PeteC
      • 3 Days Ago
      • 1
        replies
      • 0
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      • 1077
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    • Smart meter
      Hi @Mandy1969! Can I confirm, is it the meter itself, or the In Home Display that isn't working? If it's the In Home Display, I'd recommend... see more
      by PeteC
      • 3 Days Ago
      • 1
        replies
      • 0
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      • 1147
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    • New smart meter display
      Hi @Swoody! Thanks for taking the time to get in touch! I'd recommend giving our Customer Services team a call to go over your usage - they'll be... see more
      by PeteC
      • 3 Days Ago
      • 1
        replies
      • 0
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      • 1224
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    • Meter not eligible for power up
      Keep trying to power up but it all goes to the point of submit and then says Meter not eligible see more
      by Robfox1
      • 3 Days Ago
      • 1
        replies
      • 0
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      • 1077
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    • ENTRIES NOW OPEN: Win a free solar panel package ☀️🏡
      It’s time to unlock the power of solar! We’re helping households across the UK kickstart their sustainability journey with Utilita Home – to help... see more
      by PeteC
      • 4 Days Ago
      • 0
        replies
      • 0
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      • 1008
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    • Smart meter
      Display on smart meter not working,anyone else with problem see more
      by Mandy1969
      • 5 Days Ago
      • 1
        replies
      • 0
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      • 1147
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    • New smart meter display
      Since having a new smart meter display my gas top up doesn’t seem to last as long as it did before I top up electric every week and has used to be... see more
      by Swoody
      • 5 Days Ago
      • 1
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      • 0
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      • 1224
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    • Smart display and wifi
      Hi @Pwstca, As this is quite account specific, it will need some further investigation by our app team. Would you be able to send me a direct... see more
      by WilliamB
      • 6 Days Ago
      • 1
        replies
      • 0
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      • 1747
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    • Is utilita attempting to rip anyone else off?
      Hi @Evie88, I appreciate you aren't using your heating but are there any other gas appliances in the property that may be using energy, such a... see more
      by WilliamB
      • 6 Days Ago
      • 2
        replies
      • 0
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      • 5473
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    • Is utilita attempting to rip anyone else off?
      @Juego. Yeah I'm getting ripped off too by utilita as I've not had the heating on. To test if I'm being ripped off ect . Looked on the usage on the... see more
      by Evie88
      • 1 Week Ago
      • 2
        replies
      • 0
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      • 5473
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    • Smart display and wifi
      Hi there, I have brand new smart meters installed and a brand new smart display. Everything is up and running, but my utilita app is saying that... see more
      by Pwstca
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 1747
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    • Smart meter just saying connecting
      Hi @claire123. Thanks for getting in touch - please can I confirm that this is the In Home Display that isn't working? I'd recommend if it is, the... see more
      by PeteC
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 1947
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    • Introduce yourself!
      Hi Claire! Thanks for joining the community - it's great to have you here! We've got lots of really useful information on our community page, and... see more
      by PeteC
      • 1 Week Ago
      • 311
        replies
      • 0
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    • Introduce yourself!
      Hi I’m Claire, I have been with Utilita for 5+yrs there is nothing interesting to tell you about me really, I have to grown children I suffer from... see more
      by claire123
      • 1 Week Ago
      • 311
        replies
      • 0
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    • Smart meter just saying connecting
      Hi, the estate I live on had a power outage ever since my smart meter just keeps saying connecting it won’t let me do anything, I was connected via... see more
      by claire123
      • 1 Week Ago
      • 1
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      • 0
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      • 1947
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    • In home display stuck on connecting screen
      Hi Rebecca I have this issue the whole estate lost power and now my smart meter just keeps saying connecting, it won’t let me do anything it was... see more
      by claire123
      • 1 Week Ago
      • 5
        replies
      • 0
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      • 100387
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    • Meter issues
      Hi, I am also having a nightmare getting my IHD connected to Utilita. It is impossible to get any support from the huge number of phone calls. Can... see more
      by clarkie911
      • 1 Week Ago
      • 3
        replies
      • 0
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      • 6121
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    • Gas and electric
      Hi @Lillian123456 Thanks for getting in touch - I'm sorry to hear that your supply is about to go off and we'd really like to help. The best... see more
      by PeteC
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 2224
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    • Gas and electric
      Hi could you please help me with some gas and electric as I have got my baby niece staying with me she is 8 months old my husband has got high blood... see more
      by Lilian123456
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 2224
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    • ECO 4 scheme
      Hi @DarrenR, There are a few conditions to our ECO schemes based on home ownership and type of tenancy. This is because we are unable to install... see more
      by WilliamB
      • 2 Weeks Ago
      • 1
        replies
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      • 3001
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    • Update from your Community Manager
      Hi Everyone, I'm William, and I'll be one of your community managers alongside @PeteC and @Dean, while @Rebecca is away. I work in Utilita's... see more
      by WilliamB
      • 2 Weeks Ago
      • 3
        replies
      • 0
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      • 4763
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    • Introduce yourself!
      Hi Everyone, I'm William, and I'll be one of your community managers alongside @PeteC and @Dean, while @Rebecca is away. I work in Utilita's... see more
      by WilliamB
      • 2 Weeks Ago
      • 311
        replies
      • 0
        thumbs up
      • 1421994
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    • In home display
      Hi @Allywil, The device will need to be connected by opening the Home network on Utilitas end as well, all of our agents are trained to do this... see more
      by Dean
      • 2 Weeks Ago
      • 1
        replies
      • 0
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      • 2821
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