[Maria1979k]

I've paid my bill and received a confirmation email and I'm suddenly getting URGENT text messages saying that I've not paid it. I have proof from my bank account and even a confirmation email from utilita saying it was paid. I don't understand why I'm getting these texts?

[Maria1979k]

Why am I getting URGENT messages saying I've not paid my bill???? Clearly I have. I've got bank aaccount proof and a confirmation email from utilita thanking me for paying. LAST WEEK! I'm switching to Octopus. This company is an absolute joke. The customer service is terrible if you can get through

[PeteC]

Hi @Maria1979k

Thanks for taking the time to get in touch!

Usually you'll get a payment reminder text a few days after the date that the bill was generated - so if you paid your bill on the day it was due, it may have "crossed over in the post" as it can take a couple of days for the payment to register on your account. If you have concerns, drop me a direct message, with some account information and I can absolutely take a look for you.

Thanks again,
Pete