[DennisEmmott]

Where do I input the secure code from display into the app

[PeteC]

Hi @DennisEmmott

Thanks for your question! There should be no need to enter any pin numbers from your In Home Display into your app - they should sync up automatically! If they are not for any reason, please feel free to drop me a Direct Message with some account information (either your account number, or full name, address and postcode), and I can look into this for you.

Many thanks
Pete

[DennisEmmott]

Originally Posted by PeteC

Hi @DennisEmmott

Thanks for your question! There should be no need to enter any pin numbers from your In Home Display into your app - they should sync up automatically! If they are not for any reason, please feel free to drop me a Direct Message with some account information (either your account number, or full name, address and postcode), and I can look into this for you.

Many thanks
Pete

name-Dennis Emmott
address-***********************
postcode-**************

[PeteC]

Hi @DennisEmmott

Thanks for your message - due to the sensitive nature of your reply, I have removed your details from the previous post.

I can see that you had a new smart meter installation last month on your account - it looks like these meters aren't communicating as they should do at the moment, so I'd recommend giving our Customer Services team a call to discuss this, and arranging for an engineer to attend your home to carry out some additional work on your communications hub. Customer services can be contacted on 0330 333 7442 8am to 8pm Monday to Friday and 8am to 5pm Saturday.

Many thanks
Pete