[Jacek]

Hi.

Last year in November i had both (gas and electricity) meters changed (was smart- changed to newer) together with smart display...but..
From day one IHD was not working properly. I called custer service but we could not get IHD working. Also and most important i think i recived S2 Credit display which is not for me becouse I'm pay as you go customer and should be given S2 PAYG IHD.
I've metion this while talking with help line. And things get worst.. after few days ihd get OTA update which i think had to change software version from credit to paygo but something wents wrong. IHD is not showing anything. For me is bricked.
So from 8 months i have useless smart display. And to check credit or turn on emergency credit i must go outside (both meters are outside not inside my house) to do it. Mobile app shows only estimated values and often happens that supply going off (10 am when i'm at work) becouse i had no info.

Is it possible to "fix" this ?

Jacek

[WilliamB]

Hi @Jacek,

You are correct in saying this doesn't look right. Usually the IHD screen would say trying to search for data and wouldn't show a blank screen. In regard to the app showing estimated balances, this will be showing the last reading from the meter that we have on our system. The app does this when the IHD is not connected to wi-fi, obviously in this case it can't be due to it not working.

If you send me a direct message with your account details, I will be able to look into this further for you.

Thanks,
William