[KM1967]

I am customer for electricity and gas.

I have smart meters and a working fine smart display unit

but the app always tells me to connect my smart display to wifi to get real time balances. It IS connected to wifi. The status says it’s all good, wifi, cloud, everything.

see attachments

what to do ?

[KM1967]

No one any idea? The smart control
IS connected to wifi and cloud, but the app is always giving estimated readings and saying connect to wifi.

[WilliamB]

Hi @KM1967,

Sorry for the late reply. You are right in saying that the IHD is connected correctly to the wi-fi, this means the app should be showing up to date balances. So, the fact that the app is showing estimated readings doesn't look right, and will need some further investigation on our side.

I have sent you a DM with more information to try and help you with this.

Thanks,
William