[DannyUtiCustomer]

Hi Utilita,


I’ve topped up my smart meter today after finding my card, but the electricity is still off.


I keep getting bounced between Customer Services and the Emergency line with no resolution.


I urgently need clear help to get the supply restored.


If this isn’t sorted quickly, I’ll have to escalate this as a formal complaint and to Ofgem.


Please advise urgently.

[WilliamB]

Hi @DannyUtiCustomer,

I'm sorry to hear that this has happened and that you are still off supply. The first thing I would advise is trying to input the 20 digit vend code into the meter and following the prompts to press A then B. This sometimes works if the meter has not registered your top-up remotely.

Incase this does not work I have sent you a direct message to discuss this further.

Thanks,
William

[DannyUtiCustomer]

Hi William,

Appreciate your response.

However, I have tried this, but the supply is still off.

Danny.