utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

  • 31,879
    members
  • 394
    users online
  • 5,028
    total posts

    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      39 Threads 422 Posts 5 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 422 / Threads: 39 / Online viewers: 5

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,392 Threads 3,995 Posts 72 Online viewers
      Last Post: Smart meter replacement by
      Rebecca
      Posts: 3,995 / Threads: 1,392 / Online viewers: 72

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 274 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 274

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 0 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 0

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 4 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 4

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 1 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 1
    • Smart meter replacement
      @Tommyw8199 Hi there, I would be happy to get this escalated on your behalf to get it checked on the back end system and see what could be causing... see more
      by Rebecca
      • 5 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 114
        views
    • Warm Home Discount January Payment
      @Dondaligi1 Hi there, we do not specify a specific date. All the info can be found here in the community help article. see more
      by Rebecca
      • 6 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 760
        views
    • Utilita Warm Home Discount - Payment Dates
      @Tommyw8199 As outlined, I have shared with you all the official information I have and explained why we do not have or outlines specific dates. see more
      by Rebecca
      • 6 Hours Ago
      • 7
        replies
      • 0
        thumbs up
      • 26584
        views
    • Warm home discount
      so your advice is to get Into more debt. Even though technically.. you guys owe us £75 of credit ? ​​​​​​​This has definitely made up my mind....... see more
      by Tommyw8199
      • 6 Hours Ago
      • 6
        replies
      • 0
        thumbs up
      • 228
        views
    • Power up
      @Pontejo I would advise calling up and the Extra Care Team at Utilita will be able to go through the available options 😃 see more
      by Rebecca
      • 6 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 119
        views
    • Warm home discount
      @Tommyw8199 Hi there, this is simply the information and scheme details and is not down to one person. If you ring Utilita they can help with... see more
      by Rebecca
      • 6 Hours Ago
      • 6
        replies
      • 0
        thumbs up
      • 228
        views
    • Warm home discount
      What checks ? all other energy companies have done it in 1 payment. As you have split it.. What possible checking needs doing ? As we have already... see more
      by Tommyw8199
      • 7 Hours Ago
      • 6
        replies
      • 0
        thumbs up
      • 228
        views
    • Warm home discount
      @Rebecca... again...."January" ​​​​​​​as usual as ever from utilita see more
      by Tommyw8199
      • 7 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 188
        views
    • Smart meter replacement
      not difficult is it.... the smart meter hasn't worked for 2 of the 9 years see more
      by Tommyw8199
      • 7 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 114
        views
    • Power up
      @Rebecca I've already ha previous power ups see more
      by Pontejo
      • 7 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 119
        views
    • Power up
      @Pontejo Hi there! When you say you are 'at the maximum' can I ask you to clarify what you mean for context? Thanks, Rebecca see more
      by Rebecca
      • 7 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 119
        views
    • Warm home discount
      Checks...ok. we have had the first payment. So what checks need doing ? people are literally freezing. It's -1 here today see more
      by Tommyw8199
      • 7 Hours Ago
      • 6
        replies
      • 0
        thumbs up
      • 228
        views
    • Warm home discount
      @Tommyw8199 Hi, there is lots of helpful information on this - please use the search bar on the home page for topics you are looking for information... see more
      by Rebecca
      • 7 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 188
        views
    • Warm home discount
      @Tommyw8199 Hi there, Utilita cannot guarantee a specific date - they are not given one and it is the WHD benefit scheme themselves and it all... see more
      by Rebecca
      • 7 Hours Ago
      • 6
        replies
      • 0
        thumbs up
      • 228
        views
    • Smart meter replacement
      It hasn't worked for 2 of the 9/10 years I've had it see more
      by Tommyw8199
      • 7 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 114
        views
    • Smart meter replacement
      @Tommyw8199 Hi there, when you say it has not worked for 'two of them' - what are you referring to just so I have some context. Thanks, Rebecca see more
      by Rebecca
      • 7 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 114
        views
    • Utilita Warm Home Discount - Payment Dates
      @Rebecca more useless information. ​​​​​​​WE NEED A DATE ..AN ACTUAL DATE see more
      by Tommyw8199
      • 8 Hours Ago
      • 7
        replies
      • 1
        thumbs up
      • 26584
        views
    • Warm home discount
      I see this forum is as informative as tbe website. see more
      by Tommyw8199
      • 9 Hours Ago
      • 6
        replies
      • 0
        thumbs up
      • 228
        views
    • Warm Home Discount January Payment
      Do we have a date in January for warm home discount? see more
      by Dondaligi1
      • 22 Hours Ago
      • 4
        replies
      • 1
        thumbs up
      • 760
        views
    • Warm Home Discount January Payment
      @Rebecca ​​​​​​​no it doesn't. When in January see more
      by Tommyw8199
      • 23 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 760
        views
    • App showing incorrect amounts and gas top up not working
      Does Utilita have no staff working around here anymore? ​​​​​​​Even British Gas don't keep customer's waiting this long for a response! see more
      by Jammydodger1980
      • 23 Hours Ago
      • 1
        replies
      • 1
        thumbs up
      • 266
        views
    • Warm home discount
      So I see many many posts...all asking the same thing. When ? telling us "January" is useless. How are we supposed to budget with "January" rather... see more
      by Tommyw8199
      • 1 Day Ago
      • 6
        replies
      • 2
        thumbs up
      • 228
        views
    • Smart meter replacement
      So.. mine is 9 years old and hasn't worked for 2 of them. I have called more ti.es than I care to remember. How do I get a new one see more
      by Tommyw8199
      • 1 Day Ago
      • 4
        replies
      • 0
        thumbs up
      • 114
        views
    • Are you eligible for the Warm Home Discount?
      That explains nothing about exact dates. 5 weeks since we had the first payment. That lasted 14 days with gas and electric see more
      by Tommyw8199
      • 1 Day Ago
      • 1
        replies
      • 0
        thumbs up
      • 214391
        views
    • Warm home discount
      @Martin1122 the live chat is as useless as emails. Been 5 weeks since the first payment..that lasted 14 days ! see more
      by Tommyw8199
      • 1 Day Ago
      • 3
        replies
      • 0
        thumbs up
      • 188
        views
    • Power up
      Oh I have spoken to many people and the last person which was 3 weeks ago siad that they would pass it to technical bods. ​​​​​​​It is still there... see more
      by Teddy
      • 1 Day Ago
      • 4
        replies
      • 1
        thumbs up
      • 2421
        views
    • Warm home discount
      Does anyone know when the warm home discount January payment be made I have tried to get onto live chat but doesn’t work see more
      by Martin1122
      • 1 Day Ago
      • 3
        replies
      • 1
        thumbs up
      • 188
        views
    • Power up
      Could I get a power up If I'm at the maximum. I'm disabled and it's covered in snow here. I'm freezing see more
      by Pontejo
      • 1 Day Ago
      • 3
        replies
      • 0
        thumbs up
      • 119
        views
    • Trying to switch to Utilita
      I'm trying to switch to Utilita but am having awful problems, The online switching tool says I have to "call to progress your switch." Over the... see more
      by Mah50569
      • 1 Day Ago
      • 0
        replies
      • 0
        thumbs up
      • 90
        views
    • Warm home discount
      Why are we still waiting for warm home discount 2nd payment? WHD should of been paid out in full, we shouldn't be waiting for it, You've put prices... see more
      by Moppy6717
      • 1 Day Ago
      • 0
        replies
      • 1
        thumbs up
      • 130
        views