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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 404 Posts 18 Online viewersLast Post: Introduce yourself! byPosts: 404 / Threads: 37 / Online viewers: 18 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,269 Threads 3,617 Posts 134 Online viewersLast Post: Smart Unit rate for First 2... byPosts: 3,617 / Threads: 1,269 / Online viewers: 134 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 26 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 26 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 10 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 10 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 7 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 7 -
Energy Hubs
Find out all the latest news and whatβs going on in your local Utilita Energy Hub.16 Threads 21 Posts 1 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 1
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@JDH Hi there! π€ βββββββI would strongly advise actually speaking with our Billing Department, as they will be able to go into your account and do... see more
- 2 Days Ago
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@Natachajane I am glad it's showing now π Just as a good thing to know - you will never be charged for using your emergency credit - you just need... see more
- 2 Days Ago
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@Royle7 Hi there - has the app shown you any top-up codes that you can manually type into your meter? Thanks, Rebecca see more
- 2 Days Ago
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Hi My understanding was my gas charges were Smart Energy First 2 kWh each Day at 20.847p per kWh, thereafter at 5.727p. So if I used 56 kWh... see more
- 3 Days Ago
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βββββββI topped up my meterβs 2-15 this morning Β£50 on each meter but itβs still not showing on the app i should have at least Β£90 on my electric and... see more
- 4 Days Ago
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Hi Rebecca.. I've managed to change to my new card somehow but just for curiosity I clicked on payments>cards and it's showing that I've got no... see more
- 4 Days Ago
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@Codeye Hi there π You should be able to just click on the card (In Payments>Cards), scroll down, and press delete. βββββββLet me know if that... see more
- 4 Days Ago
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Hi Rebecca, I have checked this morning and it's finally showing must have just been an error when updating. I only had 0.47p in debt that was... see more
- 5 Days Ago
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@Natachajane Hey there! I hope you had a nice bank holiday weekend? Sorry to hear that you had a bit of trouble with the savings functionality. ... see more
- 5 Days Ago
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I had topped up on the 28th of April. However the money I put in my electricity went into my savings...my own fault probably. I then tried to... see more
- 6 Days Ago
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Hello. I've just had a new debit card and have added it in my app, I have made a payment off it to make sure it is working and it is, but can you... see more
- 1 Week Ago
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Thanks for confirming that for me! Can you drop me a private mail with your full address & name on the account. I will get someone to check... see more
- 2 Weeks Ago
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@Rebecca hi they were installed yesterday 25/04/24 see more
- 2 Weeks Ago
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@Royle7 Hey there! Welcome to the Community π€ Sorry to hear that! Firstly - just to let you know, after your meter is installed - it takes a... see more
- 2 Weeks Ago
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Iβve had my smart meters installed today 25/04/24 the engineer left Β£15 emergency credit on each meter Iβm trying to top up via the app when I press... see more
- 2 Weeks Ago
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We want to know which of the following 'Utilita Energy High Five' actions do you already do at home? β‘π‘πΈπ Vote below! π(You can select whatever... see more
- 2 Weeks Ago
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CELEBRATING EARTH DAY WITH Β£500 WORTH OF PRIZES Did you know that Utilita High 5 gives you tips to help improve your energy efficiency? ... see more
- 2 Weeks Ago
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@Trikky2 That is still really good, Richard! βββββββI hope you had a nice weekend? π€ see more
- 2 Weeks Ago
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Hi, Sorry could not find the thread to really reply :) But this round only reduced my electric by 97%, whilst last one was by 100%. In my defence... see more
- 3 Weeks Ago
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@Gord Morning! Oh no, sorry to hear this! Thanks for letting us know here on the Community, as it's important we help you get this fixed. Can you... see more
- 3 Weeks Ago
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It's been around 2 months now since I have had any data updates for my gas. This is on both the smart meter and the app. I have spoken on live chat... see more
- 3 Weeks Ago
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@Rebecca I have escalated it thanks, have to await an engineer on 12th June. Really not good, completely stressed me out, spent hours on the phone π see more
- 3 Weeks Ago
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