[Gord]

It's been around 2 months now since I have had any data updates for my gas. This is on both the smart meter and the app. I have spoken on live chat and was told someone would ring me regarding this. That was about 4 weeks ago, still no phone call.
Does anyone know how to get the updates back any other way?

[Rebecca]

@Gord Morning! Oh no, sorry to hear this! Thanks for letting us know here on the Community, as it's important we help you get this fixed.

Can you pop me a private mail by clicking the link in my signature and detail your full name, address and best contact number?

I can then get this escalated back into the business for a follow up on your behalf 🤗

Thanks,
Rebecca - your Community Manager