[JDH]

Hi My understanding was my gas charges were Smart Energy

First 2 kWh each Day at 20.847p per kWh, thereafter at 5.727p.

So if I used 56 kWh in April and I know all of this was used over 7 days of the month (with the boiler being switched off at the wall for the rest of the month) then my assumption was some would be at the higher first rate but the majority would be at the lower second rate.

However my bill shows all 56 kWh at the first higher rate, almost as if usage has been averaged out over the 30 days month.

Have I misunderstood the charge structure or have the billing department and the smart meter messed this up?

[Rebecca]

@JDH Hi there! 🤗

I would strongly advise actually speaking with our Billing Department, as they will be able to go into your account and do a deep dive to see what is going on and make sure they carry out all the necessary checks & calculations.

Thanks,
Rebecca

[JDH]

Have tried this but they couldn't grasp my query.
So my question is if I use 56kwh let us say over 2 days, am I charged 4kwh at the first rate and 52 at the second lower rate, or does the 56 kwh I used in the month get averaged out and the bill shows 56 kwh all at the first rate (as averaged over the month it is less than 2 kwh per day)

[JDH]

I now have the answer from billing. The adverts are misleading. The higher rate does not alter once you have reached 2kwh each day... It works over the month instead, in that in a 30 day month the high rate is for the first 60 kwh per month.
This may not be of any drama to many customers, but for me who signed up as I am at home for 5-7 days it would be better to alter once I pass 2kwh in a 24hour spell.
Am I the only one that hadn't realised this at sign up?!

[JDH]

Hi. Reposting this as still confusing.

Adverts again now say first 2kwh each day is high tariff and rest of use then moves to low tariff for anything else used that day.

Recent use of gas last month was 22kwh over a 2 day spell.

Can one of the community team share their thoughts.

Should this be charged as
22 kWh x 23p or
4 kWh x 23p plus 18kwh x 7p

[PeteC]

Hi @JDH

Thanks for your updated post.

I can confirm that if you have used 22kWh of gas over the last two days, the first two kWh of each days usage will have been charged at the higher rate, with the remaining 18kWh being charged at the standard rate.

I hope this helps
Many thanks
Pete

[JDH]

@PeteC

Thankyou for this. Who do I email to have a look at my bills. When I tried this last year I was assured my bills were correct but not sure the correct team properly understood my ask. Now I think it is worth raising the question again as the property has been empty for 27 days of the month with no usage, but the bill doesn’t reflect that….