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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 406 Posts 6 Online viewersLast Post: Introduce yourself! byPosts: 406 / Threads: 37 / Online viewers: 6 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,302 Threads 3,696 Posts 52 Online viewersLast Post: Transfer credit disappeared byPosts: 3,696 / Threads: 1,302 / Online viewers: 52 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 5 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 5 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 4 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 4 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 6 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 6 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 8 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 8
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@DonnaHT So glad to hear it's sorted - if it happens again please let me know! Thanks, Rebecca see more
- 4 Days Ago
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@Rebecca the days allowance showed as though the money had been put on the electricity aswell. But the pounds and pence did not. I also did not... see more
- 5 Days Ago
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@DonnaHT OK - please do let me know how you get on! Please shout me if you need any further advice or support. 🤗 see more
- 5 Days Ago
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@Rebecca yes. It is showing as a debit taken from gas on my smart meter despite it telling me it failed. But the amount is nowhere to be seen in... see more
- 5 Days Ago
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@DonnaHT Hi there Donna, are you ensuring that you're following the steps as per the 'How To Article'? see more
- 5 Days Ago
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Hi Rebecca As far as I'm aware I haven't used Emergency credit or Power Up. Sometimes it says Friendly credit is in operation......is that... see more
- 6 Days Ago
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Twice on the 13th July I tried to move money from gas on transfer credit. Twice it said it had failed. I went to try again today and can see on the... see more
- 6 Days Ago
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Hi. This happened to me on 13th. Twice it said the withdrawal from gas to savings had failed. I went to try again today and can see that online and... see more
- 6 Days Ago
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@Andywellerman Hi Andy this would be due to if you had used any of your Emergency/Friendly Credit - or a Power Up? That is the only reasons for why a... see more
- 6 Days Ago
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Hi I was just about to top up and it said 25% of my top up would be taken for a Meter Debt of £41.54 Please can you look into this and explain... see more
- 1 Week Ago
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Hi @zoevic, I can confirm that this is currently a genuine promotion being offered by Utilita. Kind Regards Dean see more
- 1 Week Ago
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Hi @Trikky2 I am sorry to hear of your initial issues but am pleased to hear you have resolved this. Kind Regards Dean see more
- 1 Week Ago
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Asking for a friend, is this a genuine email & is anyone in particular getting - see more
- 1 Week Ago
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Ignore, have solved it Hi, Running out of credit for my electric. Not had to do it for a while but went on your website to add some... see more
- 1 Week Ago
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@Jacci Sorry to hear this! Can I ask what it's displaying on the screen? Rebecca see more
- 2 Weeks Ago
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My in home display wont connect i have tried everything and its standing opposite electric meter see more
- 2 Weeks Ago
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The £50 I put on for gas is now showing on the unit but nothing for the £50 on the electric, so I can see how much credit I have and usage for has... see more
- 2 Weeks Ago
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@Ginasmiffy Can I just check, is this just the In Home Display or is this not showing on the app either for your top-up & balance for electric? ... see more
- 2 Weeks Ago
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@foggii Sorry to hear this! That is certainly not helpful! As the nature of this question is account specific, can you private message me your... see more
- 2 Weeks Ago
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I've had a smart meter for has and electricity today, the hand unit is showing has but not electric, I topped both up by £50. Using the app but... see more
- 2 Weeks Ago
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@prakash1160 Hi there 👋 AutoPay is linked directly to the saved card, due to how the permissions around taking the payments are. With this in... see more
- 2 Weeks Ago
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