[Ginasmiffy]

I've had a smart meter for has and electricity today, the hand unit is showing has but not electric, I topped both up by £50. Using the app but they're not showing either, and the electricity is saying awaiting data

[Rebecca]

@Ginasmiffy Can I just check, is this just the In Home Display or is this not showing on the app either for your top-up & balance for electric?

Thanks,
Rebecca

[Ginasmiffy]

The £50 I put on for gas is now showing on the unit but nothing for the £50 on the electric, so I can see how much credit I have and usage for has but zilch for electric on the unit, nothing showing still on the app, this is getting ridiculous now, I phoned up the day it was installed and was told it'll be fixed within 24 hours, the unit still says no data from electeic meter