[Marc1727]

Can't log into my app . Uninstalled app and relaunched app. Tried to use a quick pay but comes up with an error 15 or error 17. Worried as on prepayment meter and can't top up . Worried I will go off supply.

[Rebecca]

@Marc1727 Hi there - have you got the latest version of your phone software installed? This is often a common factor.

Also, just to reassure you for the meantime - there are other ways to top-up.
You can use your top-up cards to top-up at your local Pay-Point store.
You can also top-up via telephone by dialling 03452 068 333.

Thanks,
Rebecca

Thanks,
Rebecca

[Marc1727]

Thanks for reply . Relaunched the app and reset password and I'm back in and all good. Thanks for your help.