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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 404 Posts 5 Online viewersLast Post: Introduce yourself! byPosts: 404 / Threads: 37 / Online viewers: 5 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,281 Threads 3,643 Posts 34 Online viewersLast Post: Live chat still not working byPosts: 3,643 / Threads: 1,281 / Online viewers: 34 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 2 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 2 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 35 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 35 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 0 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 0 -
Energy Hubs
Find out all the latest news and whatโs going on in your local Utilita Energy Hub.16 Threads 21 Posts 0 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 0
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@melissa26503 Hi there Melissa. If you need an urgent call, please use the link in my signature to private mail me your full name, address & best... see more
- 3 Minutes Ago
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@melissa26503 Hi there! ๐ I replied to your post just before this one here. Just to reassure you - Utilita does not charge interest for any... see more
- 5 Minutes Ago
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@melissa26503 Hi there! ๐ Thanks for reaching out! The benefit of Pay As You Go mode is that you can balance and see how much you're spending... see more
- 45 Minutes Ago
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@Jackster Hey there! ๐ Sorry to hear about this confusion. I am more than happy to take a look at this to see what's happened. Please can you... see more
- 1 Hour Ago
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Since Friday I have been trying to talk to an advisor on live chat the amount of times I have typed my email adress in is unreal.The moral of the... see more
- 2 Hours Ago
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Since Friday I have been trying to speak to someone regarding my electric. I am now in debt for electric ยฃ40 so if itโs not paid today I will have no... see more
- 4 Hours Ago
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Have tried this but they couldn't grasp my query. โโโโโโโSo my question is if I use 56kwh let us say over 2 days, am I charged 4kwh at the first... see more
- 13 Hours Ago
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I always said I would never have a smart meter installed but it happened, so all I ever seem to do is put money on then have to power up then it goes... see more
- 2 Days Ago
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have just recieved a debt letter for ยฃ32.95. but no explanation why. i have tried all the the phone numbers to contact utilita and also the useless... see more
- 4 Days Ago
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@cammappin Hi there and thanks for getting in touch about this. Can I ask one more thing that I cannot see in your message that you say you have... see more
- 6 Days Ago
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@Neil Hi there - sorry to hear this. I can get an emergency call made to you to get this sorted, please can you drop me a private mail using the... see more
- 6 Days Ago
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ive been unable to top up with my key as all outlets are showing its unrecognisable I'm now on emergency credit and registered vulnerable as all my... see more
- 1 Week Ago
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Hi @kesh123, From the details you have provided regarding accessing the website This request was blocked by our security service โโโโโโโ it looks... see more
- 1 Week Ago
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Hi, as per title I am unable to access website: Access denied Error 15 utilita.co.uk 2024-05-28 22:34:13 UTC What happened? This request was... see more
- 1 Week Ago
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Hi everyone, I hope you all have a great Bank Holiday Weekend! ๐ค๐คฉ Please be aware that next week, I will be away - and handing over to my... see more
- 2 Weeks Ago
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I have an Smart Display that shows balance and usage as it happens currently connected to WiFi since Feb 16th 2024, however its saying on my app that... see more
- 2 Weeks Ago
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@Heatherc118 Hi there - and so sorry to hear this! Have they explained to you exactly what the issue is? Can you pop me your customer ref... see more
- 2 Weeks Ago
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My smart meter is not reading my gas meter and has been like this since Christmas! Everytime I top up I have to get down on the floor to feed in the... see more
- 2 Weeks Ago
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Mine is the same! Engineer comes out gets wifi signal on gas meter and then leaves saying it takes 24 hrs to update! 4 days later still not... see more
- 2 Weeks Ago
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As we reflect on Mental Health Awareness Week that has just passed - we're thinking about the theme, which was MOVEMENT. Movement is something... see more
- 2 Weeks Ago
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Hi Rebecca when I press the option smart score it say canโt connect to your meters see more
- 3 Weeks Ago
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No. On app on phone it says it isn't connected to meter. Think I need a new one. see more
- 3 Weeks Ago
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@jacks60 Hi there! Sorry to hear that! Did the engineer explain exactly why and what the issue is that's stopping them from being able to fix it?... see more
- 3 Weeks Ago
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@Royle7 Hi there! Your meters themselves won't show your smart score, you'll be able to see your smart score via the My Utilita app. Where... see more
- 3 Weeks Ago
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My smart meter has never registered gas since I got it put in last year. Had engineers out but still nothing. I have to go outside every time I top... see more
- 3 Weeks Ago
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Why wonโt my meterโs show my smart score โโโโโโโitโs saying canโt get data from them see more
- 3 Weeks Ago
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