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Asha

Community Manager
  • 9
    Total posts
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About Asha

Join date 05-06-25
Latest activity 1 Day Ago

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I am one of your Community Managers!

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Asha's Activity

  • Lack of engineers
    Hi @Amandajaw, I am very sorry to hear about the inconvenience and frustration this situation has caused, especially after multiple engineer... see more
    Asha's Avatar
    by Asha
    • 2 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 100
      Views
  • App update
    Hi @Brendon, Thank you for bringing this to our attention. I have located your account and have initiated a remote communications signal boost to... see more
    Asha's Avatar
    by Asha
    • 2 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 156
      Views
  • Estimated readings in app
    Hi @Kicky, Thank you for reaching out to us. It sounds like your meters may be experiencing a signal issue, which is why you're seeing estimated... see more
    Asha's Avatar
    by Asha
    • 6 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 120
      Views
  • Smart meter
    Hi @Chrissey, Thank you for taking the time to speak with me this afternoon. I'm pleased to hear that the engineer attended and successfully... see more
    Asha's Avatar
    by Asha
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 162
      Views
  • Engineer keeps being cancelled
    Hi @Natachajane, It was a pleasure speaking with you this afternoon. I completely understand how frustrating this situation must have been,... see more
    Asha's Avatar
    by Asha
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 137
      Views
  • No top up code
    Hi @Royle7, Sorry to hear this. In most cases, any delay is related to the strength of the meter's communication signal. If you enter the vend... see more
    Asha's Avatar
    by Asha
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 305
      Views
  • My Utilita app.
    Hi @JacksDad86, Sorry to hear you've been having trouble accessing the app, especially after contacting us several times already. It's... see more
    Asha's Avatar
    by Asha
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 276
      Views
  • Smart meter
    Hi @Chrissey I'm sorry to hear about the delay. The commissioning process can take up to 7 days to complete, as this gives the system enough time... see more
    Asha's Avatar
    by Asha
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 261
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12-11-26


26-08-25

  • 12:34 - Deleted Posts

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