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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 441 Posts 0 Online viewersLast post: I'm new to this. byPosts: 441 / Threads: 37 / Online viewers: 0 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!913 Threads 2,877 Posts 11 Online viewersLast post: Lack of customer service by... byPosts: 2,877 / Threads: 913 / Online viewers: 11 -
Community Competitions
Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.5 Threads 93 Posts 1 Online viewersLast post: CLOSED WIN One of Four £100... byPosts: 93 / Threads: 5 / Online viewers: 1 -
Community Updates
Stay in the loop with all the newest features, issues and announcements.6 Threads 6 Posts 0 Online viewersLast post: Warm Home Discount Payment... byPosts: 6 / Threads: 6 / Online viewers: 0 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.1 Threads 1 Posts 0 Online viewersLast post: Welcome to the 'Off Topic'... byPosts: 1 / Threads: 1 / Online viewers: 0 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!1 Threads 3 Posts 0 Online viewersLast post: Welcome to the 'Utilita... byPosts: 3 / Threads: 1 / Online viewers: 0 -
Energy Saving Advice
All the top tips on how to save energy at home.12 Threads 15 Posts 0 Online viewersLast post: Spring Clean your way to a... byPosts: 15 / Threads: 12 / Online viewers: 0 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.2 Threads 2 Posts 0 Online viewersLast post: Your Guide to a Utilita Hub byPosts: 2 / Threads: 2 / Online viewers: 0
- Older Activity
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I received a text message from you this morning, stating you had changed the appointment for my meter exchange without consulting myself. When I... see more
- 11 Hours Ago
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22Views
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I've got £18.74p credit on my smart gas meter. That could last me 18-29 days! I've currently got only £5.15p of my emergency electric left. I... see more
- 18 Hours Ago
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29Views
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@Dean I tried more than once. It must be an app thing because i was able to pay on your website. see more
- 19 Hours Ago
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2Replies
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1658Views
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Hi @clitheroe22 Welcome to the community! 😊 My advice would be to have a look around the different discussions and don't be afraid to join in.... see more
- 1 Day Ago
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2Replies
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1Likes
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67Views
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Hi @Debie So sorry to hear you're still having issues and haven't had a response from us regarding your problem. I've sent you a private message... see more
- 1 Day Ago
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1Replies
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64Views
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Hi @Simon101 I've sent you a private message to gain some further information regarding your issue 😊 see more
- 1 Day Ago
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1Replies
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67Views
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Ok, my comms hub has been changed and the smart display too. but I’m back to the identical problem - please connect to WiFi when the Smart... see more
- 1 Day Ago
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34Replies
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173034Views
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@Rebecca New equipment for my daughters new college see more
- 1 Day Ago
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23Replies
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15252Views
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Hi my name nicola I have just recently joined the community. I don't know how it works or anything. So any advice will be welcomed. Thank you and... see more
- 1 Day Ago
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2Replies
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67Views
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Been waiting over 2 wks for utilita to get back to me.ticket was raised due to problem with phone app.getting a bit fed up now.not very good service... see more
- 2 Days Ago
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1Replies
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64Views
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Just been upgraded to the new meters with a shiny new IHD got it all set up and connected to the internet, even the cloud symbol says it's got a good... see more
- 2 Days Ago
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1Replies
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67Views
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Did you get a response to this as I have a similar issue the display says im connected but the app says im not! see more
- 2 Days Ago
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2Replies
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0Likes
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524Views
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@Maxj Hey 👋 Thanks for your post. Sorry to hear you are experiencing some connectivity issues. I have dropped you a private mail so I can... see more
- 4 Days Ago
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524Views
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A massive congratulations to out FOUR winners @Irregularkay52 @JuliePhillips @broganmason @Userpin Good luck everyone for the September prize... see more
- 4 Days Ago
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23Replies
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1Likes
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Had meters upgraded and a new in home display that the app keeps telling me to connect to internet have tried many times but it won’t connect see more
- 5 Days Ago
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2Replies
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524Views
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Hi @JuliePhillips, This can sometimes happen if there is a signal issue, can you confirm if this is still happening? Kind Regards Dean see more
- 5 Days Ago
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2Replies
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1658Views
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I usually buy credit with cash at a local shop, but I wanted to try paying with my debit card via the app. I tried "pay by bank" on your app, but it... see more
- 1 Week Ago
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2Replies
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A little reminder that you could get £150 to help with your energy costs this winter... The Warm Home Discount is back for eligible households, but... see more
- 1 Week Ago
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1188Views
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@82Samsonn Hey there 👋 No problem at all, I can chase this up for you! Can you drop me a private mail using the link in my signature below with... see more
- 1 Week Ago
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1Replies
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1229Views
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Hi on the 24th July I had my smart meters replaced, the engineer should have give me a counter top meter display but he did not have any left on the... see more
- 1 Week Ago
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1Replies
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1229Views
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@David3690 Hey David, welcome to the community 👋 I have sent you a direct mail requesting your Energy Account Number so I can look into this for... see more
- 1 Week Ago
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1Replies
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1255Views
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I joined Utilita a few months ago. I was told that although i had a SMET2 meter it needed changing to work as PAYG. Yesterday the meter engineer... see more
- 1 Week Ago
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1255Views
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Hi, if you could DM your account number we can look into this further . Thanks see more
- 1 Week Ago
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2Replies
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0Likes
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1664Views
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