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53,791members
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215Online
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1,486Posts
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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.8 Threads 343 Posts 0 Online viewersLast post: I'm new to this. byPosts: 343 / Threads: 8 / Online viewers: 0 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!214 Threads 709 Posts 30 Online viewersLast post: Don’t need the russians byPosts: 709 / Threads: 214 / Online viewers: 30 -
Community Competitions
Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.8 Threads 203 Posts 5 Online viewersLast post: WIN One of FIVE £100 AMAZON... byPosts: 203 / Threads: 8 / Online viewers: 5 -
Community Updates
Stay in the loop with all the newest features, issues and announcements.1 Threads 1 Posts 0 Online viewersLast post: Changes to our Additional... byPosts: 1 / Threads: 1 / Online viewers: 0 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.1 Threads 1 Posts 0 Online viewersLast post: Welcome to the 'Off Topic'... byPosts: 1 / Threads: 1 / Online viewers: 0 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!2 Threads 5 Posts 0 Online viewersLast post: White goods etc byPosts: 5 / Threads: 2 / Online viewers: 0 -
Energy Saving Advice
All the top tips on how to save energy at home.17 Threads 21 Posts 12 Online viewersLast post: Is Sunday a freebie? byPosts: 21 / Threads: 17 / Online viewers: 12 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.3 Threads 5 Posts 0 Online viewersLast post: End of a geo home byPosts: 5 / Threads: 3 / Online viewers: 0
- Older Activity
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I don’t understand where you get all my info from. Utilita put the meter in. I’ve been with them since 2018. I’m in the dark and cold and venerable ... see more
- 2 Hours Ago
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Can my meter be changed from payg to monthly see more
- 3 Hours Ago
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Hi @Millyjacks Yes, absolutely. Friendly credit lasts from 2pm each weekday until 10am the next weekday. This means that at 2:30pm on Friday... see more
- 3 Hours Ago
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Does friendly credit last over the weekend see more
- 4 Hours Ago
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Hi @Amandajaw I'm really sorry to hear you're going through all this. It must be very difficult and I wish I could help more. The community space... see more
- 4 Hours Ago
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157Views
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No I have no gas or electricity see more
- 5 Hours Ago
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6Replies
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Hi @punnybumpkin I'm sorry to hear about the issue there. If you have plenty of credit on your meter then you should have no interruption to your... see more
- 8 Hours Ago
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1Replies
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42Views
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Hi, I use the My Utilita app to top up my gas meter. I'm currently in a queue in the online chat function because I received a notification in the... see more
- 8 Hours Ago
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Hi @Amandajaw I have moved your post to the same thread for consistency. I know it can be very frustrating to not have clarity on questions like... see more
- 11 Hours Ago
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6Replies
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157Views
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Hi @JuliePhillips Great question! Emergency credit is there to provide extra help when you have reached a £0 balance on your meter. Friendly... see more
- 11 Hours Ago
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28Views
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Can you turn on emergency credit during friendly credit hours? Has anyone else found they can only turn on emergency credit from the app? I can... see more
- 15 Hours Ago
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28Views
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Since all the drama with my electric and gas meters nothing has happened and heard nothing . I haven’t got the foggiest idea what is happening. see more
- 1 Day Ago
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6Replies
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157Views
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Hi @Brendon I'm sorry to head your In Home Device isn't working. If you've already responded to the direct message from @Asha then please follow... see more
- 1 Day Ago
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3Replies
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174Views
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Hi @marcchen I have removed some of the information you've given in your post. This is because it was personally identifiable and therefore a... see more
- 1 Day Ago
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40Views
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About today's appointment booked 12th november between 8am and 12pm at my same address *removed by moderator* . email still same *removed by... see more
- 1 Day Ago
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40Views
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Hello, thank you for trying this but it still has made no difference my plug in smart meter has also stopped working see more
- 2 Days Ago
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3Replies
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174Views
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@Miller1920 Hi there, a member of our customer experience team will be in touch to clarify over the phone some more details as I have also requested... see more
- 2 Days Ago
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5Replies
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135Views
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Hi @kristofharry I'm sorry to hear you're not happy. The app can sometimes be a little out of sync with the meter / IHD and will estimate your... see more
- 2 Days Ago
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113Views
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@Rebecca is my account safe how did they get my email address, see more
- 2 Days Ago
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135Views
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@Miller1920 Hey I am speaking to you via private message now. 🤗 see more
- 2 Days Ago
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5Replies
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135Views
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Got gas and electric meter generation 2 replaced with also new smart meter connected in to my wifi too ... ....but the App My utility is not... see more
- 3 Days Ago
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1Replies
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113Views
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This is the first time in a week I’ve had a proper answer. I am a vulnerable customer and main worry is having no gas and electricity. I can’t top up... see more
- 3 Days Ago
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6Replies
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157Views
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Hi @Amandajaw, I am very sorry to hear about the inconvenience and frustration this situation has caused, especially after multiple engineer... see more
- 3 Days Ago
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6Replies
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157Views
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Hey! Oh no! Sorry to hear this! Can you try sending me a private message with who the email address sender is and perhaps a screen shot of the... see more
- 3 Days Ago
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5Replies
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135Views
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@nicolemaryn Sounds like a great plan 🤗 good luck! see more
- 3 Days Ago
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10Replies
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494Views
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@Irregularkay52 Good luck! 🤩 see more
- 3 Days Ago
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494Views
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@Bettereze Absolutely! It has everything these days! 🤗 see more
- 3 Days Ago
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10Replies
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494Views
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