utilita.co.uk

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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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  • posts
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    Featured discussions

    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and Support
    Your most popular questions digested into super handy guides.
    Energy Bills Explained
    What to expect, key information and what they look like.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 430 Posts 5 Online viewers
    Last post: Introduce yourself! by
    Rebecca
    Posts: 430 / Threads: 36 / Online viewers: 5

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,801 Threads 5,322 Posts 67 Online viewers
    Last post: Friendly credit question by
    PeteC
    Posts: 5,322 / Threads: 1,801 / Online viewers: 67

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    3 Threads 6 Posts 0 Online viewers
    Last post: Rewards by
    Dazaboy
    Posts: 6 / Threads: 3 / Online viewers: 0

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    12 Threads 21 Posts 2 Online viewers
    Last post: Christmas Holiday Opening... by
    Dean
    Posts: 21 / Threads: 12 / Online viewers: 2

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    59 Threads 248 Posts 0 Online viewers
    Last post: Iv put money on the wrong... by
    luked
    Posts: 248 / Threads: 59 / Online viewers: 0

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    2 Threads 5 Posts 0 Online viewers
    Last post: Just a thought by
    Rebecca
    Posts: 5 / Threads: 2 / Online viewers: 0

  7. Energy Bills Explained

    All the top tips on how to save energy at home.
    47 Threads 83 Posts 1 Online viewers
    Last post: wye is electric so mutch by
    Rebecca
    Posts: 83 / Threads: 47 / Online viewers: 1

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    4 Threads 5 Posts 2 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 5 / Threads: 4 / Online viewers: 2
  • Friendly credit question
    Hey @JuliePhillips Ah that's so kind, thank you! It's what we're here for though, and if there is anything we can do to help in the future, please... see more
    by PeteC
    • 37 Minutes Ago
    • 3
      Replies
    • 0
      Likes
    • 34
      Views
  • Friendly credit question
    I can not thank @PeteC & @Utilita enough for your help. I was so worried about my electric going off. Without your help I'd be without my fridge,... see more
    by JuliePhillips
    • 1 Hour Ago
    • 3
      Replies
    • 0
      Likes
    • 34
      Views
  • Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.
    Hi @Pwstca Thanks for your message - It can take a few days for the meters to update fully, but I can give you a heads up to see how that process... see more
    by PeteC
    • 4 Hours Ago
    • 21
      Replies
    • 0
      Likes
    • 164808
      Views
  • Friendly credit question
    Hi @JuliePhillips Thanks for your message - we can absolutely help you! Your friendly credit will end at 10am this morning, and won't be able... see more
    by PeteC
    • 4 Hours Ago
    • 3
      Replies
    • 1
      Likes
    • 34
      Views
  • Friendly credit question
    I'm embarrassed to say I'm currently on emergency gas & I've run out of emergency electric. thankfully friendly credit has kept my electric on, but... see more
    by JuliePhillips
    • 12 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 34
      Views
  • Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.
    Hi everyone. Had my smart meters coms replaced yesterday and brand new smart display installed and guess what? Estimated meters balance again😂 ... see more
    by Pwstca
    • 2 Days Ago
    • 21
      Replies
    • 0
      Likes
    • 164808
      Views
  • Utilita Customer Service is forwarding calls to my mobile
    Hi Emma Thanks for taking the time to leave a post on the community. That sounds really odd, and we definitely want to investigate this further... see more
    by PeteC
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1928
      Views
  • Utilita Customer Service is forwarding calls to my mobile
    I called Utilita yesterday to get an account set up. I did use their online form a month ago but I got no reply. After speaking to multiple people on... see more
    by EmmaDxox
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1928
      Views
  • Meter not updating
    @clarkie911 Have you tried calling into the Utilita Contact Centre? An advisor will be able to open your account and investigate why it is not... see more
    by Rebecca
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 2212
      Views
  • Accessible in home display
    @Disabledbutliving Hi there, firstly, sorry to hear that you are in this situation where you are unable to use your In-Home Display with the current... see more
    by Rebecca
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 2132
      Views
  • Accessible in home display
    Hello apologies for any errors I'm visually impaired. I am my mother's carer & I am registered visually impaired My mother has cataracts &... see more
    by Disabledbutliving
    • 1 Week Ago
    • 1
      Replies
    • 1
      Likes
    • 2132
      Views
  • Meter not updating
    Hi Rebecca, I am on pay as you go? I really would like a ££ value left for both Electricity & Gas? see more
    by clarkie911
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 2212
      Views
  • Meter not updating
    @clarkie911 Hi there, have you submitted any meter readings at all of late? ​​​​​​​Rebecca see more
    by Rebecca
    • 2 Weeks Ago
    • 3
      Replies
    • 0
      Likes
    • 2212
      Views
  • Meter not updating
    My meter is not updating and is providing estimates. How can I get this resolved see more
    by clarkie911
    • 2 Weeks Ago
    • 3
      Replies
    • 0
      Likes
    • 2212
      Views
  • Rewards
    Thanks Dann. I checked last night b4 going to sleep and entered as usual. So good of you to get back to me so quickly. ​​​​​​​ see more
    by Dazaboy
    • 2 Weeks Ago
    • 2
      Replies
    • 1
      Likes
    • 2318
      Views
  • Rewards
    @Dazaboy Hello! I have just checked the app this morning and the rewards are still there. see more
    by Dann
    • 2 Weeks Ago
    • 2
      Replies
    • 1
      Likes
    • 2318
      Views
  • Rewards
    Has anybody noticed there are no Rewards on the app this week for the 1st time since I downloaded the app. Can anyone tell me why this is. ​​​​​​​ see more
    by Dazaboy
    • 2 Weeks Ago
    • 2
      Replies
    • 0
      Likes
    • 2318
      Views
  • E7 Times - for your clarity
    We've had a few questions about what hours E7 meters operate in the daylight saving hours vs the winter months. So we wanted to get that clarified... see more
    by Rebecca
    • 2 Weeks Ago
    • 0
      Replies
    • 1
      Likes
    • 2391
      Views
  • Refer a friend credit
    @Kerry That is more than OK and always happy to look into anything for you should you need me to as your Community Manager 🤗 So pleased you are... see more
    by Rebecca
    • 2 Weeks Ago
    • 8
      Replies
    • 0
      Likes
    • 56716
      Views
  • Refer a friend credit
    Hi Rebecca, that is OK. More than happy to just continue being a valued customer. Keep up the great customer service. Thank you ​​​​​​​Kerry see more
    by Kerry
    • 3 Weeks Ago
    • 8
      Replies
    • 1
      Likes
    • 56716
      Views
  • Refer a friend credit
    @Kerry Hey there! I am so pleased you are happy and not had any issues. Utilita do not do the refer a friend anymore no. It may be a little... see more
    by Rebecca
    • 3 Weeks Ago
    • 8
      Replies
    • 0
      Likes
    • 56716
      Views
  • In Home Display Smart Meter
    Hey! Yes of course! 😊 It is customerservices@utilita.co.uk. Have you got the Utilita app My Utilita? This can show and give you access to a lot... see more
    by Rebecca
    • 3 Weeks Ago
    • 1
      Replies
    • 0
      Likes
    • 2904
      Views
  • In Home Display Smart Meter
    My IHD is around 7/8 years old and is on its way out. The touch screen barely works is there an email address I can use to contact utilita to... see more
    by Carrie82
    • 3 Weeks Ago
    • 1
      Replies
    • 0
      Likes
    • 2904
      Views
  • Refer a friend credit
    All these years passed and I still did not receive anything for referring someone to utilita. It was done correctly through my link. Im not sure... see more
    by Kerry
    • 3 Weeks Ago
    • 8
      Replies
    • 1
      Likes
    • 56716
      Views
  • Refer a friend credit
    @Kerry how do u refer a friend? see more
    by Cala
    • 3 Weeks Ago
    • 8
      Replies
    • 0
      Likes
    • 56716
      Views
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