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1,228Online
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5,931Posts
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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.36 Threads 427 Posts 31 Online viewersLast post: Introduce yourself! byPosts: 427 / Threads: 36 / Online viewers: 31 -
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Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,650 Threads 4,813 Posts 326 Online viewersLast post: Balance on meter byPosts: 4,813 / Threads: 1,650 / Online viewers: 326 -
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Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run monthly for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.5 Threads 6 Posts 82 Online viewersLast post: π¨ BIG REMINDER! Our Jason... byPosts: 6 / Threads: 5 / Online viewers: 82 -
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Stay in the loop with all the newest features, issues and announcements.8 Threads 17 Posts 9 Online viewersLast post: Sustainability Update byPosts: 17 / Threads: 8 / Online viewers: 9 -
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Everything on our Charity Partners and latest charity work and news!25 Threads 56 Posts 23 Online viewersLast post: Does anyone win the... byPosts: 56 / Threads: 25 / Online viewers: 23 -
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All the top tips on how to save energy at home.46 Threads 81 Posts 42 Online viewersLast post: What Energy High 5 Actions do... byPosts: 81 / Threads: 46 / Online viewers: 42 -
Energy Hubs
Find out all the latest news and whatβs going on in your local Utilita Energy Hub.14 Threads 15 Posts 45 Online viewersLast post: How do I get my son on this... byPosts: 15 / Threads: 14 / Online viewers: 45
- Older Activity
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Does anyone know how to check your balance on the actual smart meter please. Ive tried but no idea which buttons to press. Thanks see more
- 1 Day Ago
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86Views
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Hi Pete, thanks for responding. I didn't take a screenshot of the message but will in future for this message board. I'm a bit of a geriatric so not... see more
- 2 Days Ago
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2Replies
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18564Views
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Hi @Trickye, I'm sorry to hear that you are unable to send meter readings in the app. I have sent you a direct message with some further... see more
- 3 Days Ago
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3Replies
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2835Views
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Hi @Khalis1312, Access to the app is restricted to certain areas. The areas where the app will work are the United Kingdom, Europe (excluding... see more
- 3 Days Ago
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1Replies
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298Views
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Hi my app for sending meter readings isn't working either π see more
- 3 Days Ago
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3Replies
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0Likes
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2835Views
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Hey there, im in india & i need to top up my gas meter but am blocked from going on top app, can some one help me resolve this please. see more
- 3 Days Ago
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1Replies
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298Views
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Hi @Dell681, Successful applicants will be notified at a later time, unfortunately we do not have an exact date just now. The application window... see more
- 3 Days Ago
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2Replies
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1Likes
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483Views
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Hi @Jammydodger1980, I'm sorry to hear you are having issues with your IHD. The old IHD's can become outdated which can stop the IHD from working... see more
- 3 Days Ago
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1Replies
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0Likes
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351Views
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Hi i applied but not heard whether I was successful, how do i check the status? see more
- 3 Days Ago
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2Replies
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0Likes
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483Views
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Hi. I've had issues with my smart display for the best part of 2 years now. One day it just stopped giving me any details from my electric smart... see more
- 3 Days Ago
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1Replies
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0Likes
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351Views
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Hi Stan Thanks for your message - I've sent you a DM about this. Thanks Pete see more
- 4 Days Ago
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14Replies
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112514Views
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@PeteC I've DM'd you. Have just received a text to say appointment booked 5/11/25 am. My understanding is that we confirmed appointment for 30/10/25... see more
- 4 Days Ago
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14Replies
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0Likes
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112514Views
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Hi @Mads I'm sorry to hear you are unhappy with your account being transferred by Utilita to EDF. The reason we have taken this decision is to try... see more
- 5 Days Ago
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1Replies
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2244Views
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Why am I being moved to EDF as Iβm not a pay as you go customer. I didnβt receive any communication about this ???? βββββββanyone else see more
- 5 Days Ago
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1Replies
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2244Views
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Hi @Lisar2 I am not aware of any current issues with My Utilita this could be a localised issue - If you can DM your Details with the meter... see more
- 5 Days Ago
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3Replies
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2835Views
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The 'submit a meter reading' feature function in the app does not appear to be working. I get a constantly spinning wheel. Is there an issue? see more
- 5 Days Ago
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3Replies
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Hi @Tracy2008 I have now caught up with Pete, He has received your details and will be in touch with you today. Regards Dean see more
- 5 Days Ago
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3Replies
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8269Views
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Hi yeah I sent all my details and heard nothing back see more
- 6 Days Ago
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3Replies
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Hi @Tracy2008 This sounds like an issue where you may need to speak with an agent, Have you tried calling our customer services on 0345 207 2000?... see more
- 6 Days Ago
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3Replies
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Hi @Glynis I have edited your post to remove your full name and account number, please remember the community is a social forum designed as a... see more
- 6 Days Ago
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1Replies
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4276Views
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Hi @Deva45 I am sorry to hear about the circumstances you are in, I would recommend trying our Power Up feature on the MyUtilita App, Which can... see more
- 6 Days Ago
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2Replies
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5473Views
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I have no money at all until I get my benefits and I obviously need to have access to the gas and electricity see more
- 1 Week Ago
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5473Views
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I have several health conditions and they've got a lot worse since my husband passed away from cancer. see more
- 1 Week Ago
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2Replies
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5473Views
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Iβve started a conversation recently regarding my meter updating itβs still not been resolved now Iβm on my 4th scheduled maintenance π΅βπ« see more
- 1 Week Ago
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3Replies
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0Likes
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8269Views
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After noon..ipay my bill when it comes through but it still says I'm in debt. see more
- 1 Week Ago
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1Replies
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0Likes
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4276Views
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@MJWalsh Here is the link to apply: https://my.utilita.co.uk/whd/guest see more
- 1 Week Ago
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6Replies
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38364Views
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@Glynis If you could Dm me some of your account details I can look into this. see more
- 1 Week Ago
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1Replies
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4268Views
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Hi. βββββββThis has nothing to do with my bank as my partner has tried to make a payment with his bank card. The account has been disabled. see more
- 1 Week Ago
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2Replies
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0Likes
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6314Views
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@MJWalsh Surprised at no replies here. The link was broken for both E&W and Scotland. Scottish link was not fixed. I called day 1 of first... see more
- 1 Week Ago
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6Replies
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1Likes
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38364Views
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