utilita.co.uk

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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    New to the Community
    All the information you need on your first day here
    Help and Support
    Your most popular questions digested into super handy guides.
    Warm Home Discount 2026
    Key information and how to apply.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    8 Threads 343 Posts 1 Online viewers
    Last post: I'm new to this. by
    clitheroe22
    Posts: 343 / Threads: 8 / Online viewers: 1

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    181 Threads 606 Posts 33 Online viewers
    Last post: Electric usage by
    Chapy
    Posts: 606 / Threads: 181 / Online viewers: 33

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    6 Threads 166 Posts 0 Online viewers
    Last post: CLOSED WIN One of Three... by
    Lynn2410
    Posts: 166 / Threads: 6 / Online viewers: 0

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    6 Threads 6 Posts 0 Online viewers
    Last post: Warm Home Discount Payment... by
    Dean
    Posts: 6 / Threads: 6 / Online viewers: 0

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    1 Threads 1 Posts 0 Online viewers
    Last post: Welcome to the 'Off Topic'... by
    Rebecca
    Posts: 1 / Threads: 1 / Online viewers: 0

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    2 Threads 5 Posts 1 Online viewers
    Last post: White goods etc by
    Dean
    Posts: 5 / Threads: 2 / Online viewers: 1

  7. Energy Saving Advice

    All the top tips on how to save energy at home.
    12 Threads 15 Posts 1 Online viewers
    Last post: Spring Clean your way to a... by
    Rebecca
    Posts: 15 / Threads: 12 / Online viewers: 1

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    3 Threads 5 Posts 1 Online viewers
    Last post: End of a geo home by
    Cubey
    Posts: 5 / Threads: 3 / Online viewers: 1
  • Electric usage
    App isn't showing electric usage see more
    by Chapy
    • 5 Hours Ago
    • 0
      Replies
    • 0
      Likes
    • 10
      Views
  • Meter not communicating
    Thank you, do you need anything from me see more
    by Louiise
    • 1 Day Ago
    • 2
      Replies
    • 0
      Likes
    • 97
      Views
  • Meter not communicating
    @Louiise Morning Louise, sorry to hear that! I am just taking a look into this for you now and I will be in touch via private mail shortly. ... see more
    by Rebecca
    • 1 Day Ago
    • 2
      Replies
    • 0
      Likes
    • 97
      Views
  • Fed up trying to get help
    Hi Nick, I don't know where you have sent a private message and so I can't read it. The problem is my IHD has stopped communicating with the... see more
    by Teddy
    • 1 Day Ago
    • 2
      Replies
    • 0
      Likes
    • 437
      Views
  • Meter not communicating
    Hi keeps saying in my app that the meter not communicating I have contacted utilitia and nothing from them see more
    by Louiise
    • 2 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 97
      Views
  • Fed up trying to get help
    Hi @Teddy Sorry to hear about this, I've sent you a private message requesting further information so I can assist. Thanks, Nick see more
    by NickC
    • 2 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 437
      Views
  • Ninja airfryer
    Hi @Lynn2410 I'm delighted to hear your Ninja Air fryer has arrived, Enjoy! ​​​​​​​-Nick see more
    by NickC
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 388
      Views
  • Top up failed
    The bounced payment has returned to my bank account. As a new customer I find this unusual. see more
    by Bettereze
    • 4 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 4186
      Views
  • Fed up trying to get help
    Online chat disappearing and then when things got too difficult 2 phone calls were dropped 😡😡😡 see more
    by Teddy
    • 6 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 437
      Views
  • Ninja airfryer
    Recieved my ninja airfryer today what i won. Absolutely love it. Thankyou so much. 1st thing ive ever won and first time entering the community... see more
    by Lynn2410
    • 6 Days Ago
    • 1
      Replies
    • 3
      Likes
    • 388
      Views
  • Top up failed
    Hi @Bettereze If the payment has cleared then we will be able to add the funds manually on our end following the steps above and emailing the... see more
    by Dean
    • 1 Week Ago
    • 5
      Replies
    • 0
      Likes
    • 4186
      Views
  • Top up failed
    bank payment cleared and utillita still shows up as payment as unsuccesful, what is going on? see more
    by Bettereze
    • 1 Week Ago
    • 5
      Replies
    • 0
      Likes
    • 4186
      Views
  • End of a geo home
    I'm just going to try it. They claim they'll connect it. They won't even have an app until 2027... so no home assistant support. But geo was a custom... see more
    by Cubey
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 2349
      Views
  • End of a geo home
    Hi @Cubey Thanks for raising this. The In-Home Display (IHD) supplied with Utilita smart meters, such as the Geo Trio, connects directly to the... see more
    by Dean
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 2349
      Views
  • End of a geo home
    So I use the Trio meter that came with my meters like I'm sure many do. But I connected mine to a thing called Geo home, it tends to be faster and I... see more
    by Cubey
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 2349
      Views
  • Top up failed
    Thank you for your swift response. Apparantly there is an issue with the top up procedure and some customers might experiance issues. see more
    by Bettereze
    • 1 Week Ago
    • 5
      Replies
    • 0
      Likes
    • 4186
      Views
  • Top up failed
    Hi @Bettereze If your top-up has failed but your bank account appears to have been charged, this is usually because the payment is showing as a... see more
    by Dean
    • 1 Week Ago
    • 5
      Replies
    • 0
      Likes
    • 4186
      Views
  • Top up failed
    although my bank account has been charged! see more
    by Bettereze
    • 1 Week Ago
    • 5
      Replies
    • 0
      Likes
    • 4186
      Views
  • Referal link
    @Bettereze I think this has to be my coincidence of the year. I found out the referral scheme was back just this morning. Well predicted! As... see more
    by JacobCX
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 2646
      Views
  • Referal link
    It is back on in the app see for yourself at https://utilita.co.uk/refer However the refer a friend unique code is not being generated. But yet... see more
    by Domran
    • 2 Weeks Ago
    • 4
      Replies
    • 0
      Likes
    • 2646
      Views
  • Referal link
    @Bettereze Never say never but I think it's unlikely. The reasons for a referral scheme for any kind of business haven't necessarily gone away... see more
    by JacobCX
    • 2 Weeks Ago
    • 4
      Replies
    • 0
      Likes
    • 2646
      Views
  • Referal link
    @Bettereze ok. the refer a friend programme is back. I cant use the app due to disability. see more
    by Bettereze
    • 2 Weeks Ago
    • 4
      Replies
    • 0
      Likes
    • 2646
      Views
  • Referal link
    Will Utilita bring back the referal links? see more
    by Bettereze
    • 2 Weeks Ago
    • 4
      Replies
    • 0
      Likes
    • 2646
      Views
  • cold weather payments
    Amazing link, thanks for sharing! see more
    by JacobCX
    • 2 Weeks Ago
    • 1
      Replies
    • 0
      Likes
    • 1313
      Views
  • Need help with electricity
    @Lyndsay1996 I'm sorry to hear that. It can be really tough trying to manage energy use before pay day. The best plan for energy management is... see more
    by JacobCX
    • 2 Weeks Ago
    • 1
      Replies
    • 0
      Likes
    • 1202
      Views
  • Need help with electricity
    I need help with my electricity I don't get paid until 26th see more
    by Lyndsay1996
    • 2 Weeks Ago
    • 1
      Replies
    • 0
      Likes
    • 1202
      Views
  • CLOSED WIN One of Three Kitchen Appliances!
    Just had dm so sent my address. Says ive won the ninja airfryer see more
    by Lynn2410
    • 2 Weeks Ago
    • 71
      Replies
    • 2
      Likes
    • 18326
      Views
  • CLOSED WIN One of Three Kitchen Appliances!
    @JacobCX Oh well maybe next time! ​​​​​​​ see more
    by Misswilling1980
    • 2 Weeks Ago
    • 71
      Replies
    • 2
      Likes
    • 18326
      Views
  • CLOSED WIN One of Three Kitchen Appliances!
    @Irregularkay52 Ok, Thank you. see more
    by Bettereze
    • 2 Weeks Ago
    • 71
      Replies
    • 2
      Likes
    • 18326
      Views
  • CLOSED WIN One of Three Kitchen Appliances!
    @Bettereze it will be a private message email. I know as I've won in the past see more
    by Irregularkay52
    • 2 Weeks Ago
    • 71
      Replies
    • 2
      Likes
    • 18326
      Views