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    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 427 Posts 14 Online viewers
    Last post: Introduce yourself! by
    PeteC
    Posts: 427 / Threads: 36 / Online viewers: 14

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,605 Threads 4,653 Posts 205 Online viewers
    Last post: Create an account by
    squallmar
    Posts: 4,653 / Threads: 1,605 / Online viewers: 205

  3. Monthly Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run monthly for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    2 Threads 3 Posts 0 Online viewers
    Last post: Win tickets to see John... by
    PeteC
    Posts: 3 / Threads: 2 / Online viewers: 0

  4. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    86 Threads 290 Posts 7 Online viewers
    Last post: Today is World Literacy Day! by
    PeteC
    Posts: 290 / Threads: 86 / Online viewers: 7

  5. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 52 Posts 50 Online viewers
    Last post: The monthly prizes by
    PeteC
    Posts: 52 / Threads: 25 / Online viewers: 50

  6. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 3 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 3

  7. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 2 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 2
  • Create an account
    I have problem with create an account in my utilita see more
    by squallmar
    • 6 Hours Ago
    • 0
      Replies
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    • 31
      Views
  • SMETS1 meter Update
    Hi All My SMETS1 meter was updated on Monday 8th of September. And ever since then I’ve had an issues with my Gas Meter on the Utilita App. It... see more
    by NikkiCarr
    • 7 Hours Ago
    • 0
      Replies
    • 0
      Likes
    • 50
      Views
  • kWh to £
    I don’t understand kWh can it be changed to £ on the usage? see more
    by Annarea
    • 8 Hours Ago
    • 0
      Replies
    • 0
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    • 36
      Views
  • Your app is notworking
    I didn't ask for any updaits I'm really not happy abought this I didn't ask for thees meters in the first place you have nothing but problems with... see more
    by Alysonukuk2003
    • 9 Hours Ago
    • 2
      Replies
    • 0
      Likes
    • 148
      Views
  • Update to current migration app issues
    @lukedthis also charges you for the privilege it mite not use alot of electricity but over time it adds up not only that but in the past it to dose... see more
    by Alysonukuk2003
    • 9 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 124
      Views
  • Usage page?
    Had a reply but it's just a general answer ? current version of app 3.25.1.1609 21st July 2025 Have checked but no more updates. Problem is ... see more
    by Conrad
    • 10 Hours Ago
    • 0
      Replies
    • 0
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    • 54
      Views
  • Finally utilita admits standing charge introduction
    I've been getting emails from utilita telling me I'm going to be charged a STANDING CHARGE from 1st October.. I have been on various forums warning... see more
    by Frank1
    • 10 Hours Ago
    • 0
      Replies
    • 0
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    • 58
      Views
  • Usage page?
    Hi @Conrad We're sorry to hear about the experience you're having with the app. We've released an update post you can find here: Update to current... see more
    by JacobCX
    • 11 Hours Ago
    • 1
      Replies
    • 0
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    • 120
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  • Your app is notworking
    Hi @Alysonukuk2003 I've also responded in this thread you've commented in. We've released an update post you can find here: Update to current... see more
    by JacobCX
    • 11 Hours Ago
    • 2
      Replies
    • 0
      Likes
    • 148
      Views
  • App showing usage in KWh not pounds and pence😢
    Hi @Alysonukuk2003 I've also responded in your thread regarding the app. We've released an update post you can find here: Update to current... see more
    by JacobCX
    • 11 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 232
      Views
  • Update to current migration app issues
    Hi Utilita Community! We’ve seen a few posts about experiencing some issues with the MyUtilita app and we wanted to share a few things with you. ... see more
    by luked
    • 12 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 124
      Views
  • App showing usage in KWh not pounds and pence😢
    I'm having the same problem it's only happened since the updates it's getting really bad see more
    by Alysonukuk2003
    • 14 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 232
      Views
  • Your app is notworking
    What is going on with your app I'm a pay as you go customer and since you have updated your system it's not telling me how much I have spent only wkl... see more
    by Alysonukuk2003
    • 14 Hours Ago
    • 2
      Replies
    • 0
      Likes
    • 148
      Views
  • Usage page?
    Hi anyone having problems with the usage page on app showing no information just blank, been like that for some time now see more
    by Conrad
    • 16 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 120
      Views
  • Win tickets to see John Bishop!
    Hi All This competition has now CLOSED. Thank you to everyone who has participated, and we'll be in touch with the lucky winner over the next... see more
    by PeteC
    • 16 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 1578
      Views
  • App showing usage in KWh not pounds and pence😢
    @Trace75 I'm really sorry to hear this. This is likely due to our recent migration process — the transition from Smets 1 to Smets 2 meters. We... see more
    by luked
    • 16 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 232
      Views
  • Changes to our Pay Monthly Tariffs - Effective 1st October
    Hi everyone, We wanted to let you know about an upcoming change to our Pay Monthly tariffs (those paid by Direct Debit, Billpay card, or monthly... see more
    by PeteC
    • 16 Hours Ago
    • 0
      Replies
    • 0
      Likes
    • 70
      Views
  • App showing usage in KWh not pounds and pence😢
    I am a pay as you go customer and the app let me see my usage in pounds and pence. I liked being able to track my spending that way, now since the... see more
    by Trace75
    • 17 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 232
      Views
  • Mobile app
    Hi @Davest I would absolutely recommend giving our Customer Services team a call - as you may have a comms issue. Customer services can be... see more
    by Dean
    • 3 Days Ago
    • 1
      Replies
    • 0
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    • 1584
      Views
  • Mobile app
    I have a problem viewing my usage of gas and electric on the app I have deleted it and reinstalled it but still won't show cost see more
    by Davest
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1584
      Views
  • Warm Home Discount - Page Not Found
    Hi @MJWalsh, The link provided was a guest link for those applying in Scotland - There is no longer an application system for England and Wales... see more
    by Dean
    • 4 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 5357
      Views
  • Warm Home Discount - Page Not Found
    @Dean Due to you not providing further information on how exactly we should apply, the window for applications has now closed. what are we... see more
    by MJWalsh
    • 4 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 5357
      Views
  • Your smart meter update been rescheduled
    Hi @PeteC To save you the trouble of contacting me, I've DM'd you about how it went. ​​​​​​​Stan see more
    by STG
    • 5 Days Ago
    • 9
      Replies
    • 0
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    • 38593
      Views
  • Meter Reading
    Hey @Marl In regards to your Hub this will be linked to the comms of your meters - A IHD will not display the information correctly if there is no... see more
    by Dean
    • 5 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 3781
      Views
  • Meter Reading
    Thanks Dean, It's just that the manual entry page on my account asks for peak and off peak readings... Also my hub is variously saying 'not... see more
    by Marl
    • 5 Days Ago
    • 3
      Replies
    • 0
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    • 3781
      Views
  • Meter Reading
    Hi @Marl, It could be labelled this way depending on the brand of the meter, as long as both readings are provided our agents will be able to add... see more
    by Dean
    • 5 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 3781
      Views
  • Meter Reading
    My generation 1 smart meter is not talking to Utilita so I am having to supply readings. The two rates are coded IMP T1 B1 and IMP T1 B2. I would... see more
    by Marl
    • 5 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 3781
      Views
  • Electric side disappeared from account
    Hi @Pumpkin Our Customer services can be contacted on 0330 333 7442 8am to 8pm Monday to Friday and 8am to 5pm Saturday. Additionally our... see more
    by Dean
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 2009
      Views
  • Electric side disappeared from account
    I get both my gas & electric from utilita but last night when I went on the app to top up my electric it now only shows gas and nothing for electric.... see more
    by Pumpkin
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 2009
      Views
  • My Utilita app
    Hi Crosby I would recommend giving our Customer Services team a call - they will be able to look into this further and assist you with the two... see more
    by Dean
    • 5 Days Ago
    • 1
      Replies
    • 0
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    • 2732
      Views