utilita.co.uk

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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    Online
  • posts
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    Featured discussions

    Make the Most of your Heating System
    Five ways to make your heating go further.
    Help and Support
    Your most popular questions digested into super handy guides.
    Warm Home Discount 2026
    Key information and how to apply.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    8 Threads 343 Posts 12 Online viewers
    Last post: I'm new to this. by
    clitheroe22
    Posts: 343 / Threads: 8 / Online viewers: 12

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    199 Threads 668 Posts 48 Online viewers
    Last post: Smart meter by
    Chrissey
    Posts: 668 / Threads: 199 / Online viewers: 48

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    7 Threads 192 Posts 5 Online viewers
    Last post: CLOSED WIN One of Four £50... by
    Domran
    Posts: 192 / Threads: 7 / Online viewers: 5

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    1 Threads 1 Posts 2 Online viewers
    Last post: Changes to our Additional... by
    PeteC
    Posts: 1 / Threads: 1 / Online viewers: 2

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    1 Threads 1 Posts 6 Online viewers
    Last post: Welcome to the 'Off Topic'... by
    Rebecca
    Posts: 1 / Threads: 1 / Online viewers: 6

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    2 Threads 5 Posts 9 Online viewers
    Last post: White goods etc by
    Dean
    Posts: 5 / Threads: 2 / Online viewers: 9

  7. Energy Saving Advice

    All the top tips on how to save energy at home.
    15 Threads 19 Posts 11 Online viewers
    Last post: Night time tariff by
    BenM
    Posts: 19 / Threads: 15 / Online viewers: 11

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    3 Threads 5 Posts 7 Online viewers
    Last post: End of a geo home by
    Cubey
    Posts: 5 / Threads: 3 / Online viewers: 7
  • Smart meter
    Ash, ​​​​​​​sorry I'm new to this, where do I find my private messages. see more
    by Chrissey
    • 14 Hours Ago
    • 2
      Replies
    • 0
      Likes
    • 48
      Views
  • My Utilita app.
    Cheers Ash, I’ve replied to your email. see more
    by JacksDad86
    • 14 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 98
      Views
  • No top up code
    Hi @Royle7, Sorry to hear this. In most cases, any delay is related to the strength of the meter's communication signal. If you enter the vend... see more
    by Asha
    • 15 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 159
      Views
  • My Utilita app.
    Hi @JacksDad86, Sorry to hear you've been having trouble accessing the app, especially after contacting us several times already. It's... see more
    by Asha
    • 15 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 98
      Views
  • Smart meter
    Hi @Chrissey I'm sorry to hear about the delay. The commissioning process can take up to 7 days to complete, as this gives the system enough time... see more
    by Asha
    • 15 Hours Ago
    • 2
      Replies
    • 0
      Likes
    • 48
      Views
  • Smart meter
    Hello, I wondered if anyone has had a problem after having a a smart meter fitted on a pre paid meter, the engineer came and installed the meter on... see more
    by Chrissey
    • 17 Hours Ago
    • 2
      Replies
    • 0
      Likes
    • 48
      Views
  • My Utilita app.
    “Shock” I wasn’t called back like promised ! still having the same issue, absolute shocking service from Utilita ! see more
    by JacksDad86
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 98
      Views
  • My Utilita app.
    Hi, I purchased a new iPhone in March, and ever since I’ve been unable to access the My Utilita app after trying multiple troubleshooting tips... see more
    by JacksDad86
    • 3 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 98
      Views
  • No top up code
    Hi @Royle7, Thank you for your post. I’m sorry that you didn’t receive a response overnight. The Community is only monitored during our normal... see more
    by BenM
    • 5 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 159
      Views
  • No top up code
    Any one on this site ffs see more
    by Royle7
    • 6 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 159
      Views
  • No top up code
    Topped up today £150 top up is not showing on the app and I’ve no top up code ​​​​​​​ see more
    by Royle7
    • 6 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 159
      Views
  • Smart meters
    Hi @Lucyy, Sorry to hear that you haven't had your engineer turn up yet. Unfortunately I can't locate an account for you in our systems from the... see more
    by BenM
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 176
      Views
  • Night time tariff
    Hi @Imran, Thanks for posting on the community! Did you have a specific question in relation to tariffs that I can help with? Feel free to respond... see more
    by BenM
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 155
      Views
  • No supply
    Hi @Theajamieson, I am sorry to hear of your issue. I can see that since this message you have managed to restore supply and activate emergency... see more
    by BenM
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 229
      Views
  • Smart meters
    Hello,meant to be having smart meters today but I’ve got had no message/email to say someone will be out today? I am waiting for someone to answer... see more
    by Lucyy
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 176
      Views
  • Night time tariff
    Night tariffs see more
    by Imran
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 155
      Views
  • No supply
    Hi my gas has went out on emergency credit, i put £10 in last night and £25 today and it's not showing that im in credit and cant restore my gas, my... see more
    by Theajamieson
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 229
      Views
  • Smart meters!
    I’ve got no electric at all now my meter is blocked I can’t top up it’s not going to my meter I’m in the phone trying to get hold off someone but no... see more
    by Lucyy
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 462
      Views
  • App not updating credit
    @NickC sorry I missed your call, I have tried ringing back but its a lengthy wait. I am available the rest of today and then again available on... see more
    by Ally72
    • 1 Week Ago
    • 6
      Replies
    • 0
      Likes
    • 583
      Views
  • Smart meters!
    Hi @Lucyy I've just tried to use that reference number but I cannot see an account so I will send you an email so I can look into this and get... see more
    by NickC
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 462
      Views
  • Smart meters!
    3231669221 see more
    by Lucyy
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 462
      Views
  • Smart meters!
    Hi @Lucyy I just tried accessing your account through your email but I was unable to locate your account. If you go on your app and click on... see more
    by NickC
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 462
      Views
  • App not updating credit
    Hi @Ally72 Thank you for the reference number, I just called you and left a voicemail. I've sent you an email so we can discuss your issue... see more
    by NickC
    • 1 Week Ago
    • 6
      Replies
    • 0
      Likes
    • 583
      Views
  • Refreshing pages on the Community
    Hi all, After the Community went down yesterday late afternoon - some pages on the Community may need to be refreshed when you click on them. ... see more
    by Rebecca
    • 1 Week Ago
    • 0
      Replies
    • 0
      Likes
    • 178
      Views
  • Smart meters!
    Hello I’ve switched from Scottish power to utilita I’ve got my smart meters booked in for Monday next week yesterday my electricity went off as I’ve... see more
    by Lucyy
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 462
      Views
  • App not updating credit
    Ref number is 2811376916 see more
    by Ally72
    • 1 Week Ago
    • 6
      Replies
    • 0
      Likes
    • 583
      Views
  • App not updating credit
    Hi @Ally72 If you go on your app and click on your profile you can then access your account details where it should show you your reference... see more
    by NickC
    • 1 Week Ago
    • 6
      Replies
    • 0
      Likes
    • 583
      Views
  • Error WHD email about scottish boarders group
    @Daveyboy73 Absolutely and that is exactly what the community is for and why it exists 😊 Thank you for being so helpful and being a valuable... see more
    by Rebecca
    • 1 Week Ago
    • 4
      Replies
    • 1
      Likes
    • 455
      Views
  • Warm Home Discount Message Error!
    @Rebecca OK cool thanks see more
    by Johnboy72
    • 1 Week Ago
    • 1
      Replies
    • 1
      Likes
    • 287
      Views
  • Error WHD email about scottish boarders group
    That's okay I just thought something is wrong here so best to get it out there before community is over run with posts. Regards ​​​​​​​Dave see more
    by Daveyboy73
    • 1 Week Ago
    • 4
      Replies
    • 2
      Likes
    • 455
      Views