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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.43 Threads 442 Posts 5 Online viewersLast Post: I don't understand kwh can I... byPosts: 442 / Threads: 43 / Online viewers: 5 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,468 Threads 4,259 Posts 55 Online viewersLast Post: Power up not working byPosts: 4,259 / Threads: 1,468 / Online viewers: 55 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 50 Posts 134 Online viewersLast Post: Does anyone win the... byPosts: 50 / Threads: 24 / Online viewers: 134 -
Energy Saving Tips
All the top tips on how to save energy at home.50 Threads 99 Posts 6 Online viewersLast Post: The last Power Payback byPosts: 99 / Threads: 50 / Online viewers: 6 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.17 Threads 25 Posts 4 Online viewersLast Post: Broken smart hub byPosts: 25 / Threads: 17 / Online viewers: 4
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Hi @Henry1980, This is an issue that has been affecting quite a few of our customers recently. If you send me a direct message then I will be able... see more
- 6 Hours Ago
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My power up hasn't worked for several weeks, I have tried again today and still I'm getting told "meter not eligible", I have no debt on either meter. see more
- 1 Day Ago
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Hi @Louby123 Thanks for getting in touch. I'd really like to have a look into this in a bit more detail for you - I'll pass this over to... see more
- 6 Days Ago
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I updated both my gas and electricity debt recovery rate in December after switching to Utilita and going on prepayment meters. When trying to adjust... see more
- 6 Days Ago
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Hi! Thanks for bringing this to our attention! I'll definitely take a look into this in a bit more detail for you - if you could Direct Message me... see more
- 1 Week Ago
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Hi I changed tariff. From premium to prepaid. now on the app I’m told “sorry to see you go”wft? see image. Will this fix itself ? see more
- 2 Weeks Ago
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Hi @KM1967, This is not something we would expect to see in the app, however this shouldn't cause any issues with your supply or account... see more
- 2 Weeks Ago
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Thanks. Is it normal that I have 2x electricity and 2x gas in the app ? With identical data. See attachments. see more
- 2 Weeks Ago
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Hi @KM1967, I'm sorry to here that you had a lot of issues with us getting the smart meters working. However, I'm glad to hear that these were... see more
- 2 Weeks Ago
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Hi A few months ago, after a lot of hassle, Utilita was able to get both my smart meters working. both are in credit mode. both show my... see more
- 2 Weeks Ago
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Are you looking to cut down on your energy bills while enjoying some outdoor fun? Utilita, in collaboration with the University of Southampton,... see more
- 2 Weeks Ago
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Hi @Maddz, Unfortunately, there is no way to convert your usage into a monetary value instead of kwh on the app if you are a credit customer.... see more
- 2 Weeks Ago
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When I was pay as you go the app let me see my usage in pounds and pence. I liked being able to track my spending that way, now I'm on a credit... see more
- 2 Weeks Ago
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Hi @Steve007, I'm sorry to hear that you are having issues topping up on the app. Incase you haven't already, the first bit of advice we would... see more
- 2 Weeks Ago
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I can not top up by phone on this Utilita app. Been trying since sept see more
- 3 Weeks Ago
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Hi @Daveyboy73 Thanks for getting in touch. I'm really sorry to hear that you've had some issues with your new meters, and I would really like to... see more
- 3 Weeks Ago
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I've been with utilita 2 years but recently moved house and the trouble I've had since is unreal. 2 months since I've moved and my in home display... see more
- 3 Weeks Ago
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@CS123I have had the same problem for a minimum of two weeks see more
- 3 Weeks Ago
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@markd1958 thanks for your answer PeteC 👍 see more
- 3 Weeks Ago
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Hi @Makileia3 - thanks for posting! At the moment, the easiest way of paying is over the phone - you can do this by calling 0330 333 7442 8am to... see more
- 3 Weeks Ago
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Hi @markd1958, thanks for getting in touch! How you read your meters will depend entirely on what type of meter you have - there are a large... see more
- 3 Weeks Ago
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I qant want to pay my balance. see more
- 3 Weeks Ago
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I'm trying to pay my outstanding balance! see more
- 3 Weeks Ago
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How to read the meters see more
- 3 Weeks Ago
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Hi @Swoody, It may be where there has been a temporary lapse in communications between your gas meter and your IHD. If this issue continues to... see more
- 3 Weeks Ago
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