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Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,461 Threads 4,243 Posts 116 Online viewersLast Post: Metre issue byPosts: 4,243 / Threads: 1,461 / Online viewers: 116 -
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All the top tips on how to save energy at home.50 Threads 99 Posts 14 Online viewersLast Post: The last Power Payback byPosts: 99 / Threads: 50 / Online viewers: 14 -
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Find out all the latest news and what’s going on in your local Utilita Energy Hub.17 Threads 25 Posts 3 Online viewersLast Post: Broken smart hub byPosts: 25 / Threads: 17 / Online viewers: 3
- Older Activity
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I can not top up by phone on this Utilita app. Been trying since sept see more
- 8 Hours Ago
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Hi @Daveyboy73 Thanks for getting in touch. I'm really sorry to hear that you've had some issues with your new meters, and I would really like to... see more
- 12 Hours Ago
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I've been with utilita 2 years but recently moved house and the trouble I've had since is unreal. 2 months since I've moved and my in home display... see more
- 1 Day Ago
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@CS123I have had the same problem for a minimum of two weeks see more
- 1 Day Ago
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@markd1958 thanks for your answer PeteC 👍 see more
- 1 Day Ago
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Hi @Makileia3 - thanks for posting! At the moment, the easiest way of paying is over the phone - you can do this by calling 0330 333 7442 8am to... see more
- 1 Day Ago
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Hi @markd1958, thanks for getting in touch! How you read your meters will depend entirely on what type of meter you have - there are a large... see more
- 1 Day Ago
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I qant want to pay my balance. see more
- 2 Days Ago
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2replies
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979views
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I'm trying to pay my outstanding balance! see more
- 2 Days Ago
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2replies
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979views
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How to read the meters see more
- 3 Days Ago
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2replies
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890views
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Hi @Swoody, It may be where there has been a temporary lapse in communications between your gas meter and your IHD. If this issue continues to... see more
- 4 Days Ago
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I have a message on my smart display meter that says this is not supported for gas supply I can top up and the message goes away for a while... see more
- 4 Days Ago
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Hi @Julesg80, Thanks for your post. As this is specific to your account you would need to call our customer services on 0345 207 2000, and one of... see more
- 1 Week Ago
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Morning everyone Just wondering if anyone can advise on how I obtain my Electric Agreement ID? Any assistance is greatly appreciated ... see more
- 1 Week Ago
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Hi @Mads Thanks for getting in touch - I'm sorry to hear you're having issues with your In Home Display. If you're able to give our Customer... see more
- 1 Week Ago
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My smart meter just disconnected from the wifi over 6 weeks ago, done all the usual things but still says connecting . connected to my wifi ! On... see more
- 1 Week Ago
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3087views
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Hi @Robfox1 Thanks for getting in touch. I'm really sorry to hear this - In most cases where a power up fails for this reason, it's due to the... see more
- 1 Week Ago
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Hi @Mandy1969! Can I confirm, is it the meter itself, or the In Home Display that isn't working? If it's the In Home Display, I'd recommend... see more
- 1 Week Ago
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Hi @Swoody! Thanks for taking the time to get in touch! I'd recommend giving our Customer Services team a call to go over your usage - they'll be... see more
- 1 Week Ago
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Keep trying to power up but it all goes to the point of submit and then says Meter not eligible see more
- 1 Week Ago
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It’s time to unlock the power of solar! We’re helping households across the UK kickstart their sustainability journey with Utilita Home – to help... see more
- 1 Week Ago
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Display on smart meter not working,anyone else with problem see more
- 1 Week Ago
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1replies
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3157views
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Since having a new smart meter display my gas top up doesn’t seem to last as long as it did before I top up electric every week and has used to be... see more
- 1 Week Ago
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1replies
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Hi @Pwstca, As this is quite account specific, it will need some further investigation by our app team. Would you be able to send me a direct... see more
- 1 Week Ago
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Hi @Evie88, I appreciate you aren't using your heating but are there any other gas appliances in the property that may be using energy, such a... see more
- 1 Week Ago
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2replies
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@Juego. Yeah I'm getting ripped off too by utilita as I've not had the heating on. To test if I'm being ripped off ect . Looked on the usage on the... see more
- 1 Week Ago
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2replies
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