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53,374members
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92Online
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1,354Posts
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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.8 Threads 343 Posts 0 Online viewersLast post: I'm new to this. byPosts: 343 / Threads: 8 / Online viewers: 0 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!184 Threads 618 Posts 8 Online viewersLast post: Gas PAYG balance not updating byPosts: 618 / Threads: 184 / Online viewers: 8 -
Community Competitions
Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.7 Threads 168 Posts 0 Online viewersLast post: CLOSED WIN One of Three... byPosts: 168 / Threads: 7 / Online viewers: 0 -
Community Updates
Stay in the loop with all the newest features, issues and announcements.1 Threads 1 Posts 0 Online viewersLast post: Changes to our Additional... byPosts: 1 / Threads: 1 / Online viewers: 0 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.1 Threads 1 Posts 0 Online viewersLast post: Welcome to the 'Off Topic'... byPosts: 1 / Threads: 1 / Online viewers: 0 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!2 Threads 5 Posts 0 Online viewersLast post: White goods etc byPosts: 5 / Threads: 2 / Online viewers: 0 -
Energy Saving Advice
All the top tips on how to save energy at home.14 Threads 17 Posts 0 Online viewersLast post: Five ways to make the most of... byPosts: 17 / Threads: 14 / Online viewers: 0 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.3 Threads 5 Posts 1 Online viewersLast post: End of a geo home byPosts: 5 / Threads: 3 / Online viewers: 1
- Older Activity
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Hi @BenM Thanks very much, appreciate your help see more
- 22 Minutes Ago
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2Replies
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19Views
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Hi @stewky, My name is Ben and I am one of your community managers. I am sorry to hear that you Gas meter communications have stopped working.... see more
- 33 Minutes Ago
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2Replies
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Thank you Ben very much appreciated see more
- 50 Minutes Ago
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2Replies
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20Views
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Hi @Rappers, My name is Ben and I am one of your community managers. Sorry to hear that you are having issues with your meter... see more
- 51 Minutes Ago
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2Replies
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My balance for the gas supply has stopped updating. The app and IHD show a balance from 27 days ago. Our supply went off because I didn’t realise it... see more
- 1 Hour Ago
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19Views
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Any help would be grateful see more
- 1 Hour Ago
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2Replies
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20Views
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@Trikky2 @Misswilling1980 @broganmason @Sunshine10 @ShotoNorris @Lacemont @Saredo @Nataliep97 @Valerie64 @Liamlrw12 @UncleSam @Lynn2410 @pegasus... see more
- 2 Hours Ago
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72Replies
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18587Views
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We are all preparing for the temperature to drop, knowing all too well we will soon be turning the thermostat up in a desperate attempt to hold on to... see more
- 6 Hours Ago
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23Views
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So - it's officially that time of year again, where we're thinking about putting the heating on! ❄ 🧣 One of the biggest drains on gas usage in the... see more
- 7 Hours Ago
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27Views
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Yes it is,app is up to date,amd gas is showing usage see more
- 1 Day Ago
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4Replies
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190Views
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Hi @Chapy I've checked the communication of your meters and they are live with no issues. I can see an IT ticket was raised on the 21st of... see more
- 1 Day Ago
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4Replies
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190Views
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The OCTOBER Community Competition has arrived! And there are FOUR chances to win this month! 🤩 Now Summer is officially over, why not hunker down... see more
- 1 Day Ago
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0Replies
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55Views
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Hi @Bribo66, My name is Ben and I am one of your community managers, I am sorry to hear that your usage section on the app is not working. I have... see more
- 2 Days Ago
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1Replies
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90Views
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The gas chart in the usage section of the app has never been accurate. 0.5p is half a pence - not half a pound or 50p. The graph starts 0.5p then £1... see more
- 2 Days Ago
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1Replies
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90Views
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Hi @Chapy I've sent you an email so I can investigate further. Thanks, Nick see more
- 5 Days Ago
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4Replies
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190Views
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Thank you, do you need anything from me see more
- 1 Week Ago
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2Replies
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229Views
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@Louiise Morning Louise, sorry to hear that! I am just taking a look into this for you now and I will be in touch via private mail shortly. ... see more
- 1 Week Ago
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2Replies
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229Views
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Hi Nick, I don't know where you have sent a private message and so I can't read it. The problem is my IHD has stopped communicating with the... see more
- 1 Week Ago
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2Replies
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0Likes
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547Views
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Hi keeps saying in my app that the meter not communicating I have contacted utilitia and nothing from them see more
- 1 Week Ago
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2Replies
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0Likes
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229Views
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Hi @Teddy Sorry to hear about this, I've sent you a private message requesting further information so I can assist. Thanks, Nick see more
- 1 Week Ago
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2Replies
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547Views
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Hi @Lynn2410 I'm delighted to hear your Ninja Air fryer has arrived, Enjoy! -Nick see more
- 1 Week Ago
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1Replies
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0Likes
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475Views
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The bounced payment has returned to my bank account. As a new customer I find this unusual. see more
- 1 Week Ago
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5Replies
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0Likes
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4340Views
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Online chat disappearing and then when things got too difficult 2 phone calls were dropped 😡😡😡 see more
- 1 Week Ago
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2Replies
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0Likes
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547Views
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Recieved my ninja airfryer today what i won. Absolutely love it. Thankyou so much. 1st thing ive ever won and first time entering the community... see more
- 1 Week Ago
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1Replies
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3Likes
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475Views
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Hi @Bettereze If the payment has cleared then we will be able to add the funds manually on our end following the steps above and emailing the... see more
- 1 Week Ago
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5Replies
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4340Views
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bank payment cleared and utillita still shows up as payment as unsuccesful, what is going on? see more
- 1 Week Ago
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5Replies
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0Likes
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4340Views
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I'm just going to try it. They claim they'll connect it. They won't even have an app until 2027... so no home assistant support. But geo was a custom... see more
- 2 Weeks Ago
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2Replies
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2538Views
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Hi @Cubey Thanks for raising this. The In-Home Display (IHD) supplied with Utilita smart meters, such as the Geo Trio, connects directly to the... see more
- 2 Weeks Ago
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2Replies
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0Likes
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2538Views
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