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    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and Support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    46 Threads 450 Posts 30 Online viewers
    Last post: Smart meter upgrade by
    WilliamB
    Posts: 450 / Threads: 46 / Online viewers: 30

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,491 Threads 4,316 Posts 141 Online viewers
    Last post: App not communicating with... by
    Rebecca001
    Posts: 4,316 / Threads: 1,491 / Online viewers: 141

  3. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    89 Threads 300 Posts 56 Online viewers
    Last post: Need help by
    PeteC
    Posts: 300 / Threads: 89 / Online viewers: 56

  4. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    24 Threads 50 Posts 73 Online viewers
    Last post: Does anyone win the... by
    avebav
    Posts: 50 / Threads: 24 / Online viewers: 73

  5. Become a Bill Buster!

    All the top tips on how to save energy at home.
    50 Threads 99 Posts 211 Online viewers
    Last post: The last Power Payback by
    Rebecca
    Posts: 99 / Threads: 50 / Online viewers: 211

  6. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    17 Threads 25 Posts 2 Online viewers
    Last post: Broken smart hub by
    Dean
    Posts: 25 / Threads: 17 / Online viewers: 2
  • App not communicating with meters since upgrade
    @PeteC I have been on the phone to them countless times for 2 weeks and nothing is ever done. see more
    by Rebecca001
    • 10 Hours Ago
    • 4
      Replies
    • 0
      Likes
    • 952
      Views
  • App not communicating with meters since upgrade
    Hi im having the same problem since the smets1 update 2/3 weeks ago i keep trying to transfare from my gas on the app but no info but can do it from... see more
    by Tracy01
    • 19 Hours Ago
    • 4
      Replies
    • 0
      Likes
    • 952
      Views
  • Smart meter upgrade
    Hi @JoyG, I can see on another post you have gone into a bit more detail around the issues you have been having with the smart meter and the app.... see more
    by WilliamB
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 447
      Views
  • App not communicating with meters since upgrade
    Hi Rebecca Thanks for getting in touch. The easiest way to get these kind of issues resolved is to give our Customer Service team a call - they're... see more
    by PeteC
    • 1 Day Ago
    • 4
      Replies
    • 0
      Likes
    • 952
      Views
  • Utilita app not reading my smart meter's
    Hi All If you're experiencing issues with your app, or meter connectivity I really would recommend giving our Customer Service team a call -... see more
    by PeteC
    • 1 Day Ago
    • 7
      Replies
    • 0
      Likes
    • 25694
      Views
  • App not communicating with meters since upgrade
    @Rebecca001 hi Rebecca, I seem to be having the same issue as you, I havnt contact Utilita about it as yet, as to be honest I’m hoping they’ll... see more
    by JoyG
    • 2 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 952
      Views
  • Smart meter upgrade
    Hi anybody had a problem with smart meter since upgrade? ​​​​​​​ see more
    by JoyG
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 447
      Views
  • Smart meter just saying connecting
    Hi All! We do have a fantastic help section on our website dedicated to the different types of In Home Displays offered, and troubleshooting... see more
    by PeteC
    • 2 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 9617
      Views
  • Security
    Hi Shabs Thanks so much for taking the time to get in touch. In this instance I would absolutely recommend going to the app and changing the... see more
    by PeteC
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 618
      Views
  • Security
    Hi I have tried to ring you and online chat been waiting for hours with no luck. A family member has my details and has topped up my account from the... see more
    by Shabs123
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 618
      Views
  • Smart meter just saying connecting
    I'm having the same problem. Had a short powercut. When everything came back on, my in home display trio II has been showing connecting for over 24... see more
    by Ems83
    • 3 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 9617
      Views
  • Utilita app not reading my smart meter's
    @DennisEmmott I’m in the same position and customer service have not fixed despite me calling them 5 times. Let me know if you get a fix! see more
    by Rebecca001
    • 3 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 25694
      Views
  • App not communicating with meters since upgrade
    Had an upgrade 3 nearly 4 weeks ago and ever since my app hasn’t been communicating with my meters. It can go days without updating my balance then... see more
    by Rebecca001
    • 3 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 952
      Views
  • Utilita app not reading my smart meter's
    Having the same issue after new meter fitted three weeks ago. Please fix the app see more
    by DennisEmmott
    • 4 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 25694
      Views
  • Moving In...
    Hi, thanks for the direct message, have replied separately. Just to keep this thread up to date - some progress has been made to-day - I... see more
    by TelecomTower
    • 5 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 2555
      Views
  • Moving In...
    Hi @TelecomTower, It is correct that we would need to speak with the person who will be the account holder, this is due to GDPR laws. However, you... see more
    by WilliamB
    • 5 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 2555
      Views
  • Moving In...
    Hi, after a looong wait on hold yesterday, I eventually got through to an (overseas?) call centre. Unfortunately as it's my friend's name on the... see more
    by TelecomTower
    • 5 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 2555
      Views
  • How do I make an account
    Hi @Shey247, To create an account with us, you would need to fill in a home move form or contact us on 0345 207 2000 to complete a change of... see more
    by WilliamB
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1183
      Views
  • Moving In...
    Hi @TelecomTower, I'm sorry to hear you have had these issues trying to get through to us. As much as it is normal that sometimes we will require... see more
    by WilliamB
    • 5 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 2555
      Views
  • How do I make an account
    I’ve been trying to make an account so that I am able to top up via my phone but it’s not letting me do so see more
    by Shey247
    • 6 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1183
      Views
  • Moving In...
    Hi, we filled in your "Moving In" form on 3-May as we moved into a Utilita-supplied flat. We also managed to get some emailed top-up cards, and... see more
    by TelecomTower
    • 6 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 2555
      Views
  • Chatline help
    Hi Kez Thanks for taking the time to get in touch with us. I'm really sorry to hear that you've been experiencing problems with our chat service -... see more
    by PeteC
    • 6 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 1992
      Views
  • Chatline help
    Why is it taking so long to get information of the it said 20 mins been waiting 90 mins see more
    by Kez63
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 1992
      Views
  • Chatline help
    Why is it taking so long to get help on chat line was told 20 min it’s bin 90 min see more
    by Kez63
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 1992
      Views
  • I have registered with you. Also sent messages to no avail.
    Hi @TommyG, I'm sorry to hear that you are having issues getting through to us. Could you please send me an direct message with more information... see more
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 1463
      Views
  • I have registered with you. Also sent messages to no avail.
    I cannot get any sense out of Utilita. I have no electric, gas at my property. I am thinking of going elsewhere for my supply. TommyG see more
    by TommyG
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 1463
      Views
  • Money on my electricity
    Hi @Raskel, This could possibly be the case if the meter has been in emergency or friendly credit before the top up was made. This would mean the... see more
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 2015
      Views
  • Money on my electricity
    I topped on 23/5/25 by 20.00 got up 5his morning 25/5/25 and my meter has gone to 3.00 all updates to 5he meter were finished yesterday is this why I... see more
    by Raskel
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 2015
      Views
  • Welcome to Our New Look Community
    Hi Everyone, We’re thrilled to unveil our Community’s fresh new look! 🎉 We've redesigned it to make your experience smoother and more enjoyable. ... see more
    by WilliamB
    • 1 Week Ago
    • 0
      Replies
    • 0
      Likes
    • 2649
      Views