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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 429 Posts 93 Online viewers
    Last post: Introduce yourself! by
    Dean
    Posts: 429 / Threads: 36 / Online viewers: 93

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,755 Threads 5,156 Posts 1165 Online viewers
    Last post: Why does app tell me to... by
    Cubey
    Posts: 5,156 / Threads: 1,755 / Online viewers: 1165

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    2 Threads 3 Posts 18 Online viewers
    Last post: 55" samsung tv - we have a... by
    Frank1
    Posts: 3 / Threads: 2 / Online viewers: 18

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    12 Threads 21 Posts 24 Online viewers
    Last post: Christmas Holiday Opening... by
    Dean
    Posts: 21 / Threads: 12 / Online viewers: 24

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    93 Threads 299 Posts 77 Online viewers
    Last post: REMEMBRANCE DAY – 11th... by
    PeteC
    Posts: 299 / Threads: 93 / Online viewers: 77

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 56 Posts 86 Online viewers
    Last post: Does anyone win the... by
    Dean
    Posts: 56 / Threads: 25 / Online viewers: 86

  7. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 60 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 60

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 51 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 51
  • Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.
    I've had the same thing. But I only had new meters installed yesterday.. I've been hoping it will catch up today. But so far it's still using... see more
    by Cubey
    • 7 Hours Ago
    • 17
      Replies
    • 0
      Likes
    • 106324
      Views
  • Lost signal
    Hi @SarW Thanks for your post. I've sent you a DM requesting some more information, so I can look at the signal issues and see if we can get this... see more
    by PeteC
    • 15 Hours Ago
    • 1
      Replies
    • 1
      Likes
    • 120
      Views
  • Savings money removed
    Hi @NicolaHardie93 Thanks for your post, I've sent you a DM to request some more information so we can look into this for you. Many thanks... see more
    by PeteC
    • 15 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 92
      Views
  • Savings money removed
    £40 has been taken out my savings account on the 17th of January, why is this? I wasn’t even in the country, where has this money gone? see more
    by NicolaHardie93
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 92
      Views
  • Lost signal
    So this weekend I tried to top up my gas and electric as far as I knew the top up went through, a few hours later I checked and the gas and electric... see more
    by SarW
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 120
      Views
  • The issues with transfers, has it been fixed?
    Hi @BunnyDolly99 Thanks for your post. As far as I understand, there's no issue anymore with transferring credit between meters. There was a... see more
    by PeteC
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 152
      Views
  • The issues with transfers, has it been fixed?
    I just wonder if it's been fixed. I don't want to transfer just incase it disappears again and I have to go through the rigmarole of getting it... see more
    by BunnyDolly99
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 152
      Views
  • nulp
    Hi @Carolulabell Thanks for your post. Where are you seeing this please? It might be worth speaking to one of our Customer Service team in a bit... see more
    by PeteC
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 282
      Views
  • nulp
    My energy tariff, unit 1, shows as nulp. What does this mean see more
    by Carolulabell
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 282
      Views
  • Gas and electricity new meters. In house display not longer works
    Thanks Pete. I replied with details this morning see more
    by Dizib
    • 4 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 709
      Views
  • Gas and electricity new meters. In house display not longer works
    Hi @Dizib Thanks for your post - I've sent you a DM to request some more information from you. Once I have this, I'll be able to check this out... see more
    by PeteC
    • 4 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 709
      Views
  • Rebate
    Hi @Mazza551 Thanks for letting us know! I'm really pleased to here it's all fixed! Have a great weekend ​​​​​​​Pete see more
    by PeteC
    • 4 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 944
      Views
  • Gas and electricity new meters. In house display not longer works
    I just got a new gas and electric meter installed last week. (TUESDAY). Electricity showed up great as usual. But gas failed to show correct amounts.... see more
    by Dizib
    • 5 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 709
      Views
  • Rebate
    Sorry this is sorted now thank you see more
    by Mazza551
    • 5 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 944
      Views
  • Ihd not commissioned
    had first one smashed in post when on 3 months for replacement ihd due to not being in stock see more
    by Toxicgamer87
    • 5 Days Ago
    • 23
      Replies
    • 0
      Likes
    • 144192
      Views
  • Rebate
    Hi @Mazza551 Thanks for your post. I'll send you a DM to get some more information about your account and then I'll be able to give you a... see more
    by PeteC
    • 6 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 944
      Views
  • Rebate
    I have been issued a rebate was wondering why it takes up to 10 days to hit my bank account ? see more
    by Mazza551
    • 6 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 944
      Views
  • Transfer credit
    What can you do to help withy transfer credit going missing, please see more
    by Leaksy69
    • 6 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 1402
      Views
  • Transfer credit
    Hi @Leaksy69 Thanks for your post - I've sent you a DM requesting more information, so I can look into this further for you. Many thanks... see more
    by PeteC
    • 6 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 1402
      Views
  • Transfer credit
    I tried to transfer £170 from electric and the money has gone from electric and just disappeared, please can you help see more
    by Leaksy69
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 1402
      Views
  • Mystery £50 in gas!?
    Hi @Timbo Thanks for your message - that does seem a bit strange! I'll DM you to request some account information, then I'll take a look and... see more
    by PeteC
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 536
      Views
  • Mystery £50 in gas!?
    After getting my warm discount of £150, I moved £50 to the gas. There seems to be more than I anticipated. It may be I have won one of those £50 top... see more
    by Timbo
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 536
      Views
  • My Utilita app not working
    Hi @Chriskimba Absolutely not a problem at all - that's what we're here for! I'm going to DM you to request some information about your... see more
    by PeteC
    • 1 Week Ago
    • 5
      Replies
    • 0
      Likes
    • 1673
      Views
  • My Utilita app not working
    @PeteC Sorry to be a pain I have done what you suggested and still nothing , tried it with a few other apps too make sure I was doing it right and... see more
    by Chriskimba
    • 1 Week Ago
    • 5
      Replies
    • 0
      Likes
    • 1673
      Views
  • My Utilita app not working
    Hi @Chriskimba You've got this! I believe in you! Once you've googled how to clear the cache, it's straightforward! Thanks! ​​​​​​​Pete see more
    by PeteC
    • 1 Week Ago
    • 5
      Replies
    • 0
      Likes
    • 1673
      Views
  • My Utilita app not working
    @PeteC thank you for getting back to me I’m not savvy with things like this but I will definitely have a go. Wish me luck see more
    by Chriskimba
    • 1 Week Ago
    • 5
      Replies
    • 0
      Likes
    • 1673
      Views
  • My Utilita app not working
    Hi @Chriskimba Thanks for your post. I'd recommend clearing the cache on the app - the way to do this varies by phone make and model, but if... see more
    by PeteC
    • 1 Week Ago
    • 5
      Replies
    • 0
      Likes
    • 1673
      Views
  • Warm home discount
    Hi @GrannyLincoln Thanks for your post - your Warm Home Discount payment should have been applied to your meter now - I'll send you a Direct... see more
    by PeteC
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 1512
      Views
  • My Utilita app not working
    Could anyone help please my Utilita app isn’t working and I need to transfer some of my warm home discount over to my gas. Have tried deleting app... see more
    by Chriskimba
    • 1 Week Ago
    • 5
      Replies
    • 0
      Likes
    • 1673
      Views
  • Warm home discount
    @GrannyLincoln they do appear to be coming out now, mine was cleared on Wednesday night and I got the remainder paid this evening. see more
    by CovalentBondsAreBest
    • 1 Week Ago
    • 2
      Replies
    • 1
      Likes
    • 1512
      Views