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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.36 Threads 433 Posts 4 Online viewersLast post: Introduce yourself! byPosts: 433 / Threads: 36 / Online viewers: 4 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,806 Threads 5,334 Posts 73 Online viewersLast post: WIN a Yearly Merlin Pass for... byPosts: 5,334 / Threads: 1,806 / Online viewers: 73 -
Community Competitions
Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.3 Threads 7 Posts 4 Online viewersLast post: WIN a Yearly Merlin Pass for... byPosts: 7 / Threads: 3 / Online viewers: 4 -
Community Updates
Stay in the loop with all the newest features, issues and announcements.12 Threads 21 Posts 0 Online viewersLast post: Christmas Holiday Opening... byPosts: 21 / Threads: 12 / Online viewers: 0 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.59 Threads 248 Posts 2 Online viewersLast post: Iv put money on the wrong... byPosts: 248 / Threads: 59 / Online viewers: 2 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!2 Threads 5 Posts 1 Online viewersLast post: Just a thought byPosts: 5 / Threads: 2 / Online viewers: 1 -
Energy Bills Explained
All the top tips on how to save energy at home.47 Threads 83 Posts 0 Online viewersLast post: wye is electric so mutch byPosts: 83 / Threads: 47 / Online viewers: 0 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.4 Threads 5 Posts 0 Online viewersLast post: How do I get my son on this... byPosts: 5 / Threads: 4 / Online viewers: 0
- Older Activity
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@WilliamB that sounds wonderful! I would love to pay it forward to a deserving family as I am a single person so it would be great if it went to a... see more
- 56 Minutes Ago
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@Rebecca hello! Yes it’s good to be here! Thanks for your good wishes on my new job! I’m looking forward to starting and then will be car or van... see more
- 2 Hours Ago
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To kick off our monthly prize draw give aways here on the Community, we are starting with an annual Merlin pass for you and your family! see more
- 2 Hours Ago
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@Cheryl111 Sorry you have not heard back 🙄 I will drop you a private mail so you can confirm your customer reference number and I can get this... see more
- 2 Hours Ago
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@Bassinger1982 Morning and welcome to the community! I am thrilled to have you as a new member, and a massive congratulations on the new job that you... see more
- 4 Hours Ago
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317Replies
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Hi everyone! a newbie to this even though I have been with utilita since moving into my flat in March of 2025! I have been very impressed with the... see more
- 4 Hours Ago
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317Replies
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My app hasnt been showing my usage in cost for a while now. Ive been in touch twice and twice I was told a ticket would be raised with the app team.... see more
- 9 Hours Ago
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To kick off our monthly prize draw give aways here on the Community, we are starting with an annual Merlin pass for you and your family!* Enjoy... see more
- 1 Day Ago
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We are THRILLED to let you know that from June 1st we will be starting a MONTHLY prize draw for all of our Verified Community Members (you must be a... see more
- 5 Days Ago
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We are THRILLED to let you know that from June 1st we will be starting a MONTHLY prize draw for all of our Verified Community Members (you must be a... see more
- 5 Days Ago
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sorry, but Pete: "It can take a few days for the meters to update fully" This is a bit annoying, It's been many months in my case. And still... see more
- 6 Days Ago
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23Replies
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Sorry to hear this! Can you drop me a direct mail using the link in my signature with your customer reference number, so I can pop this over to the... see more
- 6 Days Ago
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3Replies
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@Rebecca Hi, I have just received a txt msg to say that I had two power ups early this year 23/1/26 and 2/2/26 and that you made an error and are... see more
- 6 Days Ago
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@Maxj Hi there, have you tried putting in your top-up code manually? It may be that your main meter was low signal at the time of topping-up. ... see more
- 6 Days Ago
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Anyone else had a problem with top ups this weekend , made a payment on Saturday morning and still not showing in balance see more
- 6 Days Ago
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Following the most recent issue with Power up, we are pleased to announce that we have now successfully deployed a solution for resolving the error... see more
- 6 Days Ago
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Update: We have now successfully deployed a solution for resolving the error issue with Power Ups. This went live last Tuesday, and we’ve been... see more
- 6 Days Ago
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Hi PeteC, Thanks for your message. I am currently at the airport going on holiday. I'll let you know when I'll be back home. Thanks see more
- 1 Week Ago
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Hey @JuliePhillips Ah that's so kind, thank you! It's what we're here for though, and if there is anything we can do to help in the future, please... see more
- 1 Week Ago
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I can not thank @PeteC & @Utilita enough for your help. I was so worried about my electric going off. Without your help I'd be without my fridge,... see more
- 1 Week Ago
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Hi @Pwstca Thanks for your message - It can take a few days for the meters to update fully, but I can give you a heads up to see how that process... see more
- 1 Week Ago
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Hi @JuliePhillips Thanks for your message - we can absolutely help you! Your friendly credit will end at 10am this morning, and won't be able... see more
- 1 Week Ago
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I'm embarrassed to say I'm currently on emergency gas & I've run out of emergency electric. thankfully friendly credit has kept my electric on, but... see more
- 1 Week Ago
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Hi everyone. Had my smart meters coms replaced yesterday and brand new smart display installed and guess what? Estimated meters balance again😂 ... see more
- 1 Week Ago
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Hi Emma Thanks for taking the time to leave a post on the community. That sounds really odd, and we definitely want to investigate this further... see more
- 1 Week Ago
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1Replies
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2047Views
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I called Utilita yesterday to get an account set up. I did use their online form a month ago but I got no reply. After speaking to multiple people on... see more
- 1 Week Ago
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1Replies
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@clarkie911 Have you tried calling into the Utilita Contact Centre? An advisor will be able to open your account and investigate why it is not... see more
- 2 Weeks Ago
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3Replies
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@Disabledbutliving Hi there, firstly, sorry to hear that you are in this situation where you are unable to use your In-Home Display with the current... see more
- 2 Weeks Ago
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1Replies
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Hello apologies for any errors I'm visually impaired. I am my mother's carer & I am registered visually impaired My mother has cataracts &... see more
- 2 Weeks Ago
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1Replies
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