-
48,004members
-
4,171Online
-
6,324Posts
-
New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.36 Threads 429 Posts 93 Online viewersLast post: Introduce yourself! byPosts: 429 / Threads: 36 / Online viewers: 93 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,762 Threads 5,185 Posts 1245 Online viewersLast post: When will qualifying... byPosts: 5,185 / Threads: 1,762 / Online viewers: 1245 -
Community Competitions
Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.2 Threads 3 Posts 9 Online viewersLast post: 55" samsung tv - we have a... byPosts: 3 / Threads: 2 / Online viewers: 9 -
Community Updates
Stay in the loop with all the newest features, issues and announcements.12 Threads 21 Posts 29 Online viewersLast post: Christmas Holiday Opening... byPosts: 21 / Threads: 12 / Online viewers: 29 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.93 Threads 299 Posts 102 Online viewersLast post: REMEMBRANCE DAY β 11th... byPosts: 299 / Threads: 93 / Online viewers: 102 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!25 Threads 56 Posts 88 Online viewersLast post: Does anyone win the... byPosts: 56 / Threads: 25 / Online viewers: 88 -
Become a Bill Buster!
All the top tips on how to save energy at home.46 Threads 81 Posts 61 Online viewersLast post: What Energy High 5 Actions do... byPosts: 81 / Threads: 46 / Online viewers: 61 -
Energy Hubs
Find out all the latest news and whatβs going on in your local Utilita Energy Hub.14 Threads 15 Posts 58 Online viewersLast post: How do I get my son on this... byPosts: 15 / Threads: 14 / Online viewers: 58
- Older Activity
-
Hi @Basil Thanks for your post. I have sent you a Direct Message advising you of the situation in more detail. Many thanks βββββββPete see more
- 4 Hours Ago
-
9Replies
-
0Likes
-
19130Views
-
@Dean @PeteC Well, January 28th has been and gone, and, predictably I have neither received my cash vouchers nor had any further communication... see more
- 19 Hours Ago
-
9Replies
-
0Likes
-
19130Views
-
Hi @Hillbilly, Thanks for posting on the community. We aren't aware of any issues with the live chat feature today. You should be able to get... see more
- 20 Hours Ago
-
1Replies
-
0Likes
-
79Views
-
What has happened to the online chat see more
- 23 Hours Ago
-
1Replies
-
0Likes
-
79Views
-
Hi @XJayBut63X, I'm sorry to hear that you are having issues with the balances and POWER UP features in the app. This is quite a common issue... see more
- 1 Day Ago
-
1Replies
-
0Likes
-
242Views
-
Hi @Skooshalot Thanks for your post - I've sent you a Direct Message to get some more information to look into this for you! Many thanks... see more
- 1 Day Ago
-
9Replies
-
0Likes
-
19130Views
-
Hi Basil, have you received your vouchers yet? I'm also a qualifying ex customer ( left Utilita on Aug 28 2025). I could really use the payment at... see more
- 1 Day Ago
-
9Replies
-
0Likes
-
19130Views
-
The reading on my app is not the same on my smart display I am on emergency and want to lend money on my phone it says Β£21 on gas βββββββ see more
- 1 Day Ago
-
1Replies
-
0Likes
-
242Views
-
Well I don't know what they did. It wasn't showing up still but anyway I tried a small test top up despite that and it's back. It didn't fail this... see more
- 3 Days Ago
-
9Replies
-
0Likes
-
5645Views
-
Hi @Maries1951 Thanks for your post - that doesn't sound right at all! I'll DM you for some more information, and I can look into this further... see more
- 4 Days Ago
-
1Replies
-
0Likes
-
2394Views
-
Hi @Emz197485 Thanks for your post! Customers who pay via Direct Debit, or on receipt of bill will have their Warm Home Discount payment... see more
- 4 Days Ago
-
1Replies
-
0Likes
-
2366Views
-
@CovalentBondsAreBest that's so annoying... ever since that update everything has gone wrong... and I will have no electric meter according to the... see more
- 5 Days Ago
-
9Replies
-
0Likes
-
5645Views
-
Recieved letter last year saying I was eligible for warm home discount i still haven't recieved it i pay .monthly for my energy last email recieved... see more
- 5 Days Ago
-
1Replies
-
0Likes
-
2366Views
-
I think they basically bought a job lot from the back of some shady guy at a car boot sale or something. I had my meters swapped to SMETS2 last... see more
- 5 Days Ago
-
9Replies
-
0Likes
-
5645Views
-
Hi, My app is telling me I've left utilita I am on pre pay, I definitely don't want to leave but now I can't buy credit for my meters. It looks like... see more
- 5 Days Ago
-
1Replies
-
0Likes
-
2394Views
-
... Oh cool now it's telling me I need to call them to install a new smart meter after trying a reset again... stuff like the my tarrif page weren't... see more
- 6 Days Ago
-
9Replies
-
0Likes
-
5645Views
-
Yeah I've tried that. Also tried it again for good measure... I really do worry (despite it still was not working before it) connecting to Geo home... see more
- 6 Days Ago
-
9Replies
-
0Likes
-
5645Views
-
Hi @Cubey Have you tried clearing the cache from your app, then uninstalling, reinstalling and logging in again? It may be the app has become... see more
- 6 Days Ago
-
9Replies
-
0Likes
-
5645Views
-
Well.. customer support tried to do.. something. I think a rebind.. it didn't really change anything and just made the IHD not show me the... see more
- 6 Days Ago
-
9Replies
-
0Likes
-
5645Views
-
But this is what it says in the app. I've seen others have it in the app saying it is connected to wi-fi and is getting data from the IHD. see more
- 1 Week Ago
-
9Replies
-
0Likes
-
5645Views
-
Hi @Cubey I think the notification remains on the app as a guide, whether you have connected it or not, as the app doesn't connect to your In Home... see more
- 1 Week Ago
-
9Replies
-
0Likes
-
5645Views
-
I connected my in home display to wi-fi but the My utilita app still tells me to connect to wi-fi But I already did this I've tried to... see more
- 1 Week Ago
-
9Replies
-
0Likes
-
5645Views
-
That's worrying... I was pretty excited about the idea I'd get live readings rather than estimates on my app.... Edit: I've managed to connect it... see more
- 1 Week Ago
-
19Replies
-
0Likes
-
114673Views
-
I hope it works out for you. But Iβve pretty much given up hope. see more
- 1 Week Ago
-
19Replies
-
0Likes
-
114673Views
No More Results
No recent activity