utilita.co.uk

Welcome to
the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

  • members
    51,840
    members
  • online
    216
    Online
  • posts
    6,522
    Posts

    Featured discussions

    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and Support
    Your most popular questions digested into super handy guides.
    Energy Bills Explained
    What to expect, key information and what they look like.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 435 Posts 1 Online viewers
    Last post: Introduce yourself! by
    Whirl36
    Posts: 435 / Threads: 36 / Online viewers: 1

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,818 Threads 5,368 Posts 47 Online viewers
    Last post: Why does app tell me to... by
    Robberto
    Posts: 5,368 / Threads: 1,818 / Online viewers: 47

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    3 Threads 38 Posts 0 Online viewers
    Last post: CLOSED WIN a Yearly Merlin... by
    Rebecca
    Posts: 38 / Threads: 3 / Online viewers: 0

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    11 Threads 20 Posts 0 Online viewers
    Last post: Warm Home Discount Payment... by
    Dean
    Posts: 20 / Threads: 11 / Online viewers: 0

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    58 Threads 247 Posts 1 Online viewers
    Last post: Utilita Rewards and Life... by
    Rebecca
    Posts: 247 / Threads: 58 / Online viewers: 1

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    2 Threads 5 Posts 0 Online viewers
    Last post: Just a thought by
    Rebecca
    Posts: 5 / Threads: 2 / Online viewers: 0

  7. Energy Saving Advice

    All the top tips on how to save energy at home.
    28 Threads 49 Posts 1 Online viewers
    Last post: Spring Clean your way to a... by
    Rebecca
    Posts: 49 / Threads: 28 / Online viewers: 1

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    4 Threads 5 Posts 0 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 5 / Threads: 4 / Online viewers: 0
  • Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.
    I'm having the same issue. The IHD is showing correct balances so its not an issue with data between the meters and the IHD. I have connected the... see more
    by Robberto
    • 3 Hours Ago
    • 27
      Replies
    • 0
      Likes
    • 167904
      Views
  • No warning message ?
    Hi ​​​@Jimbo1467, I am sorry to hear about this and the issues you have had with the low alert notification - I would also like to apologise for... see more
    by Dean
    • 10 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 108
      Views
  • No warning message ?
    Hi thanks fir replying, just been talking to someone from Chat with us and they took me through a whole host of things to do but after over 2 hours... see more
    by Jimbo1467
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 108
      Views
  • Keeping little ones cool
    We know that we have a lot of members here on the Community that have young children and babies. 👨‍👨‍👧‍👦👶 In the heat it can be worrying knowing... see more
    by Rebecca
    • 1 Day Ago
    • 0
      Replies
    • 0
      Likes
    • 32
      Views
  • No warning message ?
    @Jimbo1467 Hello. You will first need to make sure the notifications are enabled. To do this log into your account online and go to the account... see more
    by Dann
    • 1 Day Ago
    • 3
      Replies
    • 1
      Likes
    • 108
      Views
  • Getting electricity back on
    @AliT Hello. Yes indeed if your actual electric went off, then you would need to rearm your meter. Depending on your meter type it could be... see more
    by Dann
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 71
      Views
  • Getting electricity back on
    I’m on holiday went to top up and discovered that my electricity had run out. I didn’t get my warning low credit message. I’ve since topped up,... see more
    by AliT
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 71
      Views
  • No warning message ?
    I have not been getting warning messages telling me my credit balance has fallen below two pounds, does anyone know why ? Last summer my balance... see more
    by Jimbo1467
    • 2 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 108
      Views
  • Tips to keep cool in the British Summer and Warmer Temperatures
    Hello Community! 👋 With the temperatures soaring all over the UK, we wanted to share some helpful information on how to keep cool and safe during... see more
    by Rebecca
    • 2 Days Ago
    • 0
      Replies
    • 0
      Likes
    • 46
      Views
  • CLOSED WIN a Yearly Merlin Pass for the Whole Family
    Thank you to everyone who entered the first of our YEAR LONG monthly prize draw! I am ABSOLUTLEY delighted to announce that our winner for June's... see more
    by Rebecca
    • 3 Days Ago
    • 31
      Replies
    • 0
      Likes
    • 4803
      Views
  • EV Tarrif
    @Whirl36 Hi there, Have you rang the Utilita customer service line regarding this? For tariff set ups they will be able to help get this set... see more
    by Rebecca
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 101
      Views
  • Two things
    @Sean1904 Hello! Everyone on pre payment has a recovery rate set up if they have debt or not, it's just so that it is set up. Your meter would... see more
    by Dann
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 88
      Views
  • Two things
    So had a engineer out today to fix the never ending comms issue where the gas meter keeps dropping communication been told it needs a booster but... see more
    by Sean1904
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 88
      Views
  • EV Tarrif
    Can anyone help i am new to this trying to set up my ohme charging and its asking me for tarrif and start time and end time please help see more
    by Whirl36
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 101
      Views
  • Introduce yourself!
    @Rebecca i am Shirley been customer for over a year and love diamond art. see more
    by Whirl36
    • 5 Days Ago
    • 319
      Replies
    • 1
      Likes
    • 2143411
      Views
  • Happy Father's Day!
    A quick note to wish all the dads, or dad figures here on the Community a happy father's day to those that celebrate the special day. Whether you... see more
    by Rebecca
    • 1 Week Ago
    • 0
      Replies
    • 0
      Likes
    • 118
      Views
  • IHD not commissioned
    @stevet687 Hi there, sorry to hear you have had a frustrating experience. If this is raised with complaints, they will already be doing their... see more
    by Rebecca
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 169
      Views
  • IHD not commissioned
    After a year of trying to get my IHD fixed i am still being given the run around. Finally get engineer booked to swap meters for 'compatible' ones... see more
    by stevet687
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 169
      Views
  • In home display
    Hi @Samann Thank you for providing that information - this is probably being caused then because of it being a IHD provided by OVO and not Utilita... see more
    by Dean
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 291
      Views
  • CLOSED WIN a Yearly Merlin Pass for the Whole Family
    It would be a hard choice between the London eye and Legoland! see more
    by Rach7
    • 1 Week Ago
    • 31
      Replies
    • 2
      Likes
    • 4803
      Views
  • CLOSED WIN a Yearly Merlin Pass for the Whole Family
    Hi @Rach7 Good luck! 🤞 I really hope you’re in with a chance. Which Merlin park would your children be most excited to visit if you won? ... see more
    by Dean
    • 1 Week Ago
    • 31
      Replies
    • 1
      Likes
    • 4803
      Views
  • CLOSED WIN a Yearly Merlin Pass for the Whole Family
    Wow! What an amazing prize! It would mean so much to our children. Everything has gone up in price so much in recent years it's hard to do a treat... see more
    by Rach7
    • 1 Week Ago
    • 31
      Replies
    • 1
      Likes
    • 4803
      Views
  • In home display
    Hello It is a type 1 model i have had it since 2024 when I joined ovo. I changed over to utilita last month and yes it's been like it for a few... see more
    by Samann
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 291
      Views
  • In home display
    Hi @Samann I am currently enquiring with a few other teams why this is as I have not come across this before - Is this still happening now? What... see more
    by Dean
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 291
      Views
  • POWER UP – our top priority
    Hi @stj2006 Rebecca will be back on Tuesday and will be able to respond to your direct message, As far as I am aware this is still being looked... see more
    by Dean
    • 2 Weeks Ago
    • 5
      Replies
    • 0
      Likes
    • 7060
      Views
  • CLOSED WIN a Yearly Merlin Pass for the Whole Family
    Hi @Owendavison98 Theme park birthday sounds amazing :) Good Luck see more
    by Dean
    • 2 Weeks Ago
    • 31
      Replies
    • 2
      Likes
    • 4803
      Views
  • CLOSED WIN a Yearly Merlin Pass for the Whole Family
    @Chips That Sounds Wonderful :) Good Luck see more
    by Dean
    • 2 Weeks Ago
    • 31
      Replies
    • 1
      Likes
    • 4803
      Views
  • CLOSED WIN a Yearly Merlin Pass for the Whole Family
    @WilliamB I would take my partner & my best friend and her partner! It’s tradition that we visit Alton towers & Thorpe park together, especially for... see more
    by AngelAgatha
    • 2 Weeks Ago
    • 31
      Replies
    • 1
      Likes
    • 4803
      Views
  • POWER UP – our top priority
    Rebecca I have direct messaged you about this issue. When I checked yesterday there was £100 worth of debt!!!!! can we please get a resolution ASAP... see more
    by stj2006
    • 2 Weeks Ago
    • 5
      Replies
    • 0
      Likes
    • 7060
      Views
  • In home display
    Can someone please tell me should the time in the corner of the in home display match with the time underneath the balance? I am so sure they used... see more
    by Samann
    • 2 Weeks Ago
    • 3
      Replies
    • 0
      Likes
    • 291
      Views