utilita.co.uk

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the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    Featured discussions

    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and Support
    Your most popular questions digested into super handy guides.
    Energy Bills Explained
    What to expect, key information and what they look like.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 430 Posts 2 Online viewers
    Last post: Introduce yourself! by
    Rebecca
    Posts: 430 / Threads: 36 / Online viewers: 2

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,797 Threads 5,308 Posts 55 Online viewers
    Last post: E7 Times - for your clarity by
    Rebecca
    Posts: 5,308 / Threads: 1,797 / Online viewers: 55

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    3 Threads 6 Posts 0 Online viewers
    Last post: Rewards by
    Dazaboy
    Posts: 6 / Threads: 3 / Online viewers: 0

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    12 Threads 21 Posts 1 Online viewers
    Last post: Christmas Holiday Opening... by
    Dean
    Posts: 21 / Threads: 12 / Online viewers: 1

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    59 Threads 248 Posts 2 Online viewers
    Last post: Iv put money on the wrong... by
    luked
    Posts: 248 / Threads: 59 / Online viewers: 2

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    2 Threads 5 Posts 0 Online viewers
    Last post: Just a thought by
    Rebecca
    Posts: 5 / Threads: 2 / Online viewers: 0

  7. Energy Bills Explained

    All the top tips on how to save energy at home.
    47 Threads 83 Posts 4 Online viewers
    Last post: wye is electric so mutch by
    Rebecca
    Posts: 83 / Threads: 47 / Online viewers: 4

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    4 Threads 5 Posts 0 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 5 / Threads: 4 / Online viewers: 0
  • Rewards
    Thanks Dann. I checked last night b4 going to sleep and entered as usual. So good of you to get back to me so quickly. ​​​​​​​ see more
    by Dazaboy
    • 1 Day Ago
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  • Rewards
    @Dazaboy Hello! I have just checked the app this morning and the rewards are still there. see more
    by Dann
    • 1 Day Ago
    • 2
      Replies
    • 0
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  • Rewards
    Has anybody noticed there are no Rewards on the app this week for the 1st time since I downloaded the app. Can anyone tell me why this is. ​​​​​​​ see more
    by Dazaboy
    • 2 Days Ago
    • 2
      Replies
    • 0
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    • 240
      Views
  • E7 Times - for your clarity
    We've had a few questions about what hours E7 meters operate in the daylight saving hours vs the winter months. So we wanted to get that clarified... see more
    by Rebecca
    • 2 Days Ago
    • 0
      Replies
    • 0
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    • 337
      Views
  • Refer a friend credit
    @Kerry That is more than OK and always happy to look into anything for you should you need me to as your Community Manager 🤗 So pleased you are... see more
    by Rebecca
    • 3 Days Ago
    • 8
      Replies
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  • Refer a friend credit
    Hi Rebecca, that is OK. More than happy to just continue being a valued customer. Keep up the great customer service. Thank you ​​​​​​​Kerry see more
    by Kerry
    • 1 Week Ago
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  • Refer a friend credit
    @Kerry Hey there! I am so pleased you are happy and not had any issues. Utilita do not do the refer a friend anymore no. It may be a little... see more
    by Rebecca
    • 1 Week Ago
    • 8
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  • In Home Display Smart Meter
    Hey! Yes of course! 😊 It is customerservices@utilita.co.uk. Have you got the Utilita app My Utilita? This can show and give you access to a lot... see more
    by Rebecca
    • 1 Week Ago
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  • In Home Display Smart Meter
    My IHD is around 7/8 years old and is on its way out. The touch screen barely works is there an email address I can use to contact utilita to... see more
    by Carrie82
    • 1 Week Ago
    • 1
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    • 773
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  • Refer a friend credit
    All these years passed and I still did not receive anything for referring someone to utilita. It was done correctly through my link. Im not sure... see more
    by Kerry
    • 1 Week Ago
    • 8
      Replies
    • 1
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    • 54302
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  • Refer a friend credit
    @Kerry how do u refer a friend? see more
    by Cala
    • 1 Week Ago
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  • Iv put money on the wrong meater
    @Garrystarkey Thank you for getting in touch. If you’ve added credit to the wrong meter, you may be able to transfer it to the correct one using the... see more
    by luked
    • 2 Weeks Ago
    • 1
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  • clocks go forward but did your smart meter?.
    thanks Rebecca, interesting that "smart" meters are not smart enough to adjust to British time movements..😁. anyone like me that has there water... see more
    by Frank1
    • 2 Weeks Ago
    • 10
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    • 24792
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  • Iv put money on the wrong meater
    I have put money on the wrong meter can’t put it back on the right one see more
    by Garrystarkey
    • 2 Weeks Ago
    • 1
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  • clocks go forward but did your smart meter?.
    Hey @Frank1 😊 As we discussed in our private mails and you are happy for me to share the advice I had given you, for other members on E7 to be... see more
    by Rebecca
    • 2 Weeks Ago
    • 10
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    • 1
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    • 24792
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  • clocks go forward but did your smart meter?.
    yes Rebecca great to share the more people who know the better..and thanks for your help ..frank see more
    by Frank1
    • 2 Weeks Ago
    • 10
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    • 1
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  • clocks go forward but did your smart meter?.
    @Frank1 Hi there! 👋 I have dropped you an update via our private mails we have been exchanging. Look forward to hearing back from you, and if you... see more
    by Rebecca
    • 2 Weeks Ago
    • 10
      Replies
    • 1
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    • 24792
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  • Tariffs
    @Valerieg Hi there! I think the best thing to do is call into the Utilita contact centre and they can specifically access your individual account... see more
    by Rebecca
    • 2 Weeks Ago
    • 7
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    • 0
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    • 8771
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  • Tariffs
    @Rebecca These are the tariffs. Gas .unit rate 1. 19.950p Unit rate 2. 5.410p Electricity. Unit rate 1. 47.750 ​​​​​​​ ... see more
    by Valerieg
    • 2 Weeks Ago
    • 7
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  • Tariffs
    @Rebecca I don't know it they're the old rates or not this is what I'm trying to find out if the rates didn't change until the 1st of April then I... see more
    by Valerieg
    • 2 Weeks Ago
    • 7
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  • clocks go forward but did your smart meter?.
    I can confirm now that my economy7 switches on at 1.38am and switches off at 8.38am . my actual economy7 times i believe are 12.30am to 7.30am ..... see more
    by Frank1
    • 3 Weeks Ago
    • 10
      Replies
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  • I can never power up
    @Rogers1985 I have sent you a private message to get your details in order to help you. Thanks Catherine see more
    by catherineb
    • 3 Weeks Ago
    • 1
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    • 0
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    • 1357
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  • I can never power up
    When i go to power up it says we have tried to send a power up but something went wrong, I have no debt, its been like this for a while. see more
    by Rogers1985
    • 3 Weeks Ago
    • 1
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    • 1357
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  • Tariffs
    I'm not sure if the rates are the old ones or the new ones i looked at the rates on the 28th march then again on 1st April and they were the same... see more
    by Valerieg
    • 3 Weeks Ago
    • 7
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  • Tariffs
    @Valerieg Is it just showing the old rates or showing nothing? Like a blank screen? see more
    by Rebecca
    • 3 Weeks Ago
    • 7
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  • Tariffs
    I looked onthe app on tariffs first and I'm thinking they haven't altered so on the app there was a page I went on to put my postcode in for my area... see more
    by Valerieg
    • 3 Weeks Ago
    • 7
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  • clocks go forward but did your smart meter?.
    @Frank1 That is absolutely valid and you should be able to budget around this as usual. I am keen to dig into this in order to see what is going... see more
    by Rebecca
    • 3 Weeks Ago
    • 10
      Replies
    • 1
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    • 24792
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  • wye is electric so mutch
    @nigelc Hi there! Have you got your In-Home Display set up? It should be able to show you what you are using in real time and help manage your... see more
    by Rebecca
    • 3 Weeks Ago
    • 1
      Replies
    • 0
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    • 3561
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  • Tariffs
    @Valerieg Hi there! Please can you confirm the link that you are using to check this please? 😊 Thanks, Rebecca see more
    by Rebecca
    • 3 Weeks Ago
    • 7
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    • 8771
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