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42,277members
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1,251Online
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5,663Posts
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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.36 Threads 427 Posts 31 Online viewersLast post: Introduce yourself! byPosts: 427 / Threads: 36 / Online viewers: 31 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,581 Threads 4,583 Posts 308 Online viewersLast post: Monitor not lighting up byPosts: 4,583 / Threads: 1,581 / Online viewers: 308 -
Monthly Competitions
Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run monthly for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.2 Threads 2 Posts 9 Online viewersLast post: Welcome to our new Community... byPosts: 2 / Threads: 2 / Online viewers: 9 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.85 Threads 289 Posts 19 Online viewersLast post: What are you listening To ? byPosts: 289 / Threads: 85 / Online viewers: 19 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!25 Threads 52 Posts 47 Online viewersLast post: The monthly prizes byPosts: 52 / Threads: 25 / Online viewers: 47 -
Become a Bill Buster!
All the top tips on how to save energy at home.46 Threads 81 Posts 26 Online viewersLast post: What Energy High 5 Actions do... byPosts: 81 / Threads: 46 / Online viewers: 26 -
Energy Hubs
Find out all the latest news and whatβs going on in your local Utilita Energy Hub.14 Threads 15 Posts 45 Online viewersLast post: How do I get my son on this... byPosts: 15 / Threads: 14 / Online viewers: 45
- Older Activity
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Hi @Franca61, It may be where the device has become faulty. If you give our customer services a call on the number above, they will be able to try... see more
- 5 Hours Ago
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3Replies
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597Views
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@WilliamB the monitor is still working it's just if I tap the screen it doesn't light up but the two green lights on the top are still green and if I... see more
- 20 Hours Ago
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3Replies
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597Views
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Hi @Michelle1, I have sent you a direct message regarding this, due to this being an ongoing issue. Thanks, βββββββWilliam see more
- 1 Day Ago
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1Replies
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553Views
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Hi @Franca61, This is not something I have come across before. Potentially, the moisture from the cloth may have damaged the electrics, causing... see more
- 1 Day Ago
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3Replies
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597Views
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Hi @halfpenny11, I'm sorry to hear that this is still an ongoing issue for you. The issue has been affecting customers who's meters have been a... see more
- 1 Day Ago
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14Replies
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0Likes
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78135Views
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Hi @STG Thanks for your message, I have dropped you a Direct Message with an update! Many thanks βββββββPete see more
- 1 Day Ago
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6Replies
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14174Views
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Hello I had a new smart meter fitted on the 26th of August, as my previous one was an older model. I was told I could start using the new smart... see more
- 2 Days Ago
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1Replies
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0Likes
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553Views
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Hi I cleaned my monitor with a damp cloth after I topped up I tapped the screen to see what was on my meters and it won't light up,it's connected... see more
- 3 Days Ago
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3Replies
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597Views
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Hi @PeteC Any word back from the installations team yet? see more
- 4 Days Ago
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6Replies
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14174Views
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Hi Everyone! We're really excited to be bringing you a new Competitions section! Going forward, we'll be offering regular competitions to win... see more
- 5 Days Ago
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0Replies
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648Views
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Hi Everyone! We're really excited to be bringing you our new Competitions section! Going forward, we'll be offering regular competitions to win... see more
- 5 Days Ago
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0Replies
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130Views
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Hi @Conrad Thanks for getting in touch! There are a few different reasons why the ability to transfer credit may not work. The main reason at... see more
- 5 Days Ago
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1Replies
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1321Views
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Welcome to our first monthly prize giveaway! We are excited to announce that we have a pair of tickets to see John Bishop at the Utilita Arena... see more
- 5 Days Ago
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0Replies
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120Views
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Hi, @Asha Thank you for your the reply. I have sent you a private message with my account number. see more
- 1 Week Ago
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2Replies
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2906Views
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Hi @Lightteller , βββββββ Thanks for getting in touch, and Iβm really sorry to hear about the trouble youβve been having with your In-Home Display.... see more
- 1 Week Ago
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2Replies
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2906Views
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Hello. For past few months I am having issues with my In Home Display. It is not connecting to the smart meters. It is placed downstairs, where both... see more
- 1 Week Ago
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2Replies
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2906Views
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Hi βββ@Frank1 Thanks for your thoughts. As mentioned on my previous post - Economy 7 tariffs and tariffs without standing charges aren't going... see more
- 1 Week Ago
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1Replies
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1848Views
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When E7 (economy 7) tariff was introduced many years ago the idea was to use the grid at night when there was less demand.. Now with electric... see more
- 1 Week Ago
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1Replies
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1848Views
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Thank you for the word salad copy and paste reply.. I already have a upto date smart meter installed by utilita August 2022.. After receiving email... see more
- 1 Week Ago
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2Replies
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2513Views
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Hi @Frank1 Thanks for getting in touch! I understand your frustration with the introduction of standing charges onto your energy tariff. Whilst... see more
- 1 Week Ago
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2Replies
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2513Views
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Big changes on the way reguarding standing charges.. all companies from winter 2025/26 have to offer at least 1 tariff with no standing charge... see more
- 1 Week Ago
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2Replies
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2513Views
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it is now 23 aug 2025 see more
- 1 Week Ago
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14Replies
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78135Views
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@WilliamB another update... I am still chasing this problem, I have phone the complaints team numerous times now and again been instructed to... see more
- 1 Week Ago
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14Replies
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0Likes
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78135Views
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