utilita.co.uk

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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and Support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    47 Threads 451 Posts 4 Online viewers
    Last post: Unable to top up by
    Franca61
    Posts: 451 / Threads: 47 / Online viewers: 4

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,509 Threads 4,370 Posts 127 Online viewers
    Last post: Bills by
    WilliamB
    Posts: 4,370 / Threads: 1,509 / Online viewers: 127

  3. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    89 Threads 300 Posts 11 Online viewers
    Last post: Need help by
    PeteC
    Posts: 300 / Threads: 89 / Online viewers: 11

  4. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 52 Posts 65 Online viewers
    Last post: The monthly prizes by
    PeteC
    Posts: 52 / Threads: 25 / Online viewers: 65

  5. Become a Bill Buster!

    All the top tips on how to save energy at home.
    50 Threads 99 Posts 10 Online viewers
    Last post: The last Power Payback by
    Rebecca
    Posts: 99 / Threads: 50 / Online viewers: 10

  6. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    18 Threads 27 Posts 5 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 27 / Threads: 18 / Online viewers: 5
  • Bills
    Hi @Delboy69, I would need a bit more information around what kind of set up this would be for. Is this for a new property that you've moved into,... see more
    by WilliamB
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 252
      Views
  • Bills
    How do I get an account for the last 3 months see more
    by Delboy69
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 252
      Views
  • IHD not working
    Hi @Jacek, You are correct in saying this doesn't look right. Usually the IHD screen would say trying to search for data and wouldn't show a blank... see more
    by WilliamB
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 241
      Views
  • IHD not working
    Hi. Last year in November i had both (gas and electricity) meters changed (was smart- changed to newer) together with smart display...but.. From... see more
    by Jacek
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 241
      Views
  • Keep yourself safe against scammers!
    As the Warm Home Discount scheme prepares to reopen in September, fraudsters are ramping up their efforts to exploit unsuspecting households. Each... see more
    by PeteC
    • 2 Days Ago
    • 0
      Replies
    • 1
      Likes
    • 1611
      Views
  • Bill paid but I'm getting texts saying I have not
    Hi @Maria1979k Thanks for taking the time to get in touch! Usually you'll get a payment reminder text a few days after the date that the bill... see more
    by PeteC
    • 2 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 1867
      Views
  • Bill paid but I'm getting texts saying I have not
    Why am I getting URGENT messages saying I've not paid my bill???? Clearly I have. I've got bank aaccount proof and a confirmation email from utilita... see more
    by Maria1979k
    • 2 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 1867
      Views
  • Bill paid but I'm getting texts saying I have not
    I've paid my bill and received a confirmation email and I'm suddenly getting URGENT text messages saying that I've not paid it. I have proof from my... see more
    by Maria1979k
    • 2 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 1867
      Views
  • Meter not showing correct dater
    My meter is not matching the app, the app has been saying 89 days for about two weeks and I have to keep checking my meter for the correct data, I’ve... see more
    by Robertredman21
    • 3 Days Ago
    • 0
      Replies
    • 0
      Likes
    • 1074
      Views
  • Unable to top up
    Hi I'm new to this can anyone tell me if they're having problems topping up as I've been trying since last night, I've also tried to top up with my... see more
    by Franca61
    • 4 Days Ago
    • 0
      Replies
    • 0
      Likes
    • 1883
      Views
  • Can anyone help
    Hi @dawnjohnstone75, I'm sorry to hear that you are having issues with the app. Sometimes the app systems have some trouble gathering data from... see more
    by WilliamB
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 2601
      Views
  • Utilta app
    Hi @DennisEmmott Thanks for your message - due to the sensitive nature of your reply, I have removed your details from the previous post. I can... see more
    by PeteC
    • 5 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 6626
      Views
  • Can anyone help
    Hi my Utilita app on my phone isn’t working it’s not been right for 3 weeks the credit on my electric meter is way out all the time (over) I... see more
    by dawnjohnstone75
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 2601
      Views
  • Utilta app
    name-Dennis Emmott address-*********************** postcode-************** see more
    by DennisEmmott
    • 6 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 6626
      Views
  • Off peak power.
    Hi @Martinnoel, The off peak hours on economy 7 vary depending on what part of the UK you are staying in. I have added a link to another thread on... see more
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 2614
      Views
  • Off peak power.
    What time does Utilata off peak power kick in at night And until what time in the morning?? see more
    by Martinnoel
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 2614
      Views
  • App and meter connection issue
    Hi @Andyd I'm sorry to hear that you're having some issues with the app connectivity - if you pop me a DM, with some account information and your... see more
    by PeteC
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 4437
      Views
  • App and meter connection issue
    Hi @Andyd I'm sorry to hear that you're having some issues with the app connectivity - if you pop me a DM, with some account information and your... see more
    by PeteC
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 4437
      Views
  • The monthly prizes
    Hi @twallis2006 Thanks for getting in touch! Our Utilita giveaway draws are all drawn randomly every month. We used to announce the winners,... see more
    by PeteC
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 3749
      Views
  • How do I get my son on this from eon
    Hi @Mum221! Thanks for getting in touch! It''s really straightforward to get your son to switch his supply to us - all he needs to do is visit... see more
    by PeteC
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 3979
      Views
  • No Supply.
    Hi @DannyUtiCustomer! Thanks for getting in touch. I'll definitely do my best to make sure that everything is working ok for you - if you could... see more
    by PeteC
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 2980
      Views
  • App and meter connection issue
    When is this issue with the app not connecting with the meters going to get sorted ? see more
    by Andyd
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 4437
      Views
  • The monthly prizes
    Iv been with these goes just over 10 years and iv never ever one anything even though iv entered all the competitions and put extra money on to get a... see more
    by twallis2006
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 3749
      Views
  • No Supply.
    A Utilita engineer installed a smart meter at this property a few months ago. At the time of installation, the electricity was working — the boiler... see more
    by DannyUtiCustomer
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 2980
      Views
  • How do I get my son on this from eon
    How can I get my son onto this fro. Eon see more
    by Mum221
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 3979
      Views
  • Smart meter upgrade
    Hi @Akaroa Thanks for your message! We have been investigating the text messages yourself and others have been receiving, and can confirm that... see more
    by PeteC
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 4117
      Views
  • I can't power up
    Hi @ELAINE1972 Thanks for getting in touch! finan We can absolutely help with this for you! There are a few ways of being able to obtain some... see more
    by PeteC
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 3340
      Views
  • I can't power up
    I need help with power up as I got no money till Friday the 30th of June ​​​​​​​ see more
    by ELAINE1972
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 3340
      Views
  • Smart meter upgrade
    Hi, so there is a Smart meter upgrade in process, I received 4 texts informing me of it. Then I get one that says there is a Potential safety concern... see more
    by Akaroa
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 4117
      Views
  • Can't transfer credit
    Hi @Andyd, Yes, we should be able to transfer the funds on our systems at our side. If you give our customer services a call on 0330 333 7442, and... see more
    by WilliamB
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 13312
      Views