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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    Featured discussions

    Your Autumn To Do List
    Here’s how to prepare your home for the darker months while saving energy.
    Help and Support
    Your most popular questions digested into super handy guides.
    Community Competitions
    WIN one of FIVE £100 Amazon vouchers!

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    8 Threads 343 Posts 2 Online viewers
    Last post: I'm new to this. by
    clitheroe22
    Posts: 343 / Threads: 8 / Online viewers: 2

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    215 Threads 711 Posts 35 Online viewers
    Last post: Gas me6 by
    Millyjacks
    Posts: 711 / Threads: 215 / Online viewers: 35

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    8 Threads 203 Posts 2 Online viewers
    Last post: WIN One of FIVE £100 AMAZON... by
    Rebecca
    Posts: 203 / Threads: 8 / Online viewers: 2

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    1 Threads 1 Posts 1 Online viewers
    Last post: Changes to our Additional... by
    PeteC
    Posts: 1 / Threads: 1 / Online viewers: 1

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    1 Threads 1 Posts 0 Online viewers
    Last post: Welcome to the 'Off Topic'... by
    Rebecca
    Posts: 1 / Threads: 1 / Online viewers: 0

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    2 Threads 5 Posts 0 Online viewers
    Last post: White goods etc by
    Dean
    Posts: 5 / Threads: 2 / Online viewers: 0

  7. Energy Saving Advice

    All the top tips on how to save energy at home.
    17 Threads 21 Posts 5 Online viewers
    Last post: Is Sunday a freebie? by
    Bettereze
    Posts: 21 / Threads: 17 / Online viewers: 5

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    3 Threads 5 Posts 0 Online viewers
    Last post: End of a geo home by
    Cubey
    Posts: 5 / Threads: 3 / Online viewers: 0
  • Gas me6
    Will my gas meter go off or will it automatically go on to friendly credit till Monday I have used my emergency credit or do I need to top up?? see more
    by Millyjacks
    • 10 Hours Ago
    • 0
      Replies
    • 0
      Likes
    • 23
      Views
  • App update
    Hello I did reply to asha 2 days ago but had nothing since see more
    by Brendon
    • 12 Hours Ago
    • 4
      Replies
    • 0
      Likes
    • 209
      Views
  • Don’t need the russians
    I don’t understand where you get all my info from. Utilita put the meter in. I’ve been with them since 2018. I’m in the dark and cold and venerable ... see more
    by Amandajaw
    • 1 Day Ago
    • 0
      Replies
    • 0
      Likes
    • 34
      Views
  • Payg to monthly
    Can my meter be changed from payg to monthly ​​​​​​​ see more
    by Amandajaw
    • 1 Day Ago
    • 0
      Replies
    • 0
      Likes
    • 32
      Views
  • Friendly credit
    Hi @Millyjacks Yes, absolutely. Friendly credit lasts from 2pm each weekday until 10am the next weekday. This means that at 2:30pm on Friday... see more
    by JacobCX
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 42
      Views
  • Friendly credit
    Does friendly credit last over the weekend see more
    by Millyjacks
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 42
      Views
  • Lack of engineers
    Hi @Amandajaw I'm really sorry to hear you're going through all this. It must be very difficult and I wish I could help more. The community space... see more
    by JacobCX
    • 1 Day Ago
    • 6
      Replies
    • 0
      Likes
    • 185
      Views
  • Lack of engineers
    No I have no gas or electricity ​​​​​​​ see more
    by Amandajaw
    • 1 Day Ago
    • 6
      Replies
    • 0
      Likes
    • 185
      Views
  • Gas meter problems - My Utilita app customer
    Hi @punnybumpkin I'm sorry to hear about the issue there. If you have plenty of credit on your meter then you should have no interruption to your... see more
    by JacobCX
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 75
      Views
  • Gas meter problems - My Utilita app customer
    Hi, I use the My Utilita app to top up my gas meter. I'm currently in a queue in the online chat function because I received a notification in the... see more
    by punnybumpkin
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 75
      Views
  • Lack of engineers
    Hi @Amandajaw I have moved your post to the same thread for consistency. I know it can be very frustrating to not have clarity on questions like... see more
    by JacobCX
    • 1 Day Ago
    • 6
      Replies
    • 0
      Likes
    • 185
      Views
  • Emergency credit query
    Hi @JuliePhillips Great question! Emergency credit is there to provide extra help when you have reached a £0 balance on your meter. Friendly... see more
    by JacobCX
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 51
      Views
  • Emergency credit query
    Can you turn on emergency credit during friendly credit hours? Has anyone else found they can only turn on emergency credit from the app? I can... see more
    by JuliePhillips
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 51
      Views
  • Lack of engineers
    Since all the drama with my electric and gas meters nothing has happened and heard nothing . I haven’t got the foggiest idea what is happening. see more
    by Amandajaw
    • 2 Days Ago
    • 6
      Replies
    • 0
      Likes
    • 185
      Views
  • App update
    Hi @Brendon I'm sorry to head your In Home Device isn't working. If you've already responded to the direct message from @Asha then please follow... see more
    by JacobCX
    • 2 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 209
      Views
  • I have a smart meter appointment booked today between 8am and 12pm.
    Hi @marcchen I have removed some of the information you've given in your post. This is because it was personally identifiable and therefore a... see more
    by JacobCX
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 54
      Views
  • I have a smart meter appointment booked today between 8am and 12pm.
    About today's appointment booked 12th november between 8am and 12pm at my same address *removed by moderator* . email still same *removed by... see more
    by marcchen
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 54
      Views
  • App update
    Hello, thank you for trying this but it still has made no difference my plug in smart meter has also stopped working see more
    by Brendon
    • 3 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 209
      Views
  • Scam email
    @Miller1920 Hi there, a member of our customer experience team will be in touch to clarify over the phone some more details as I have also requested... see more
    by Rebecca
    • 3 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 180
      Views
  • pp is not updating data
    Hi @kristofharry I'm sorry to hear you're not happy. The app can sometimes be a little out of sync with the meter / IHD and will estimate your... see more
    by JacobCX
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 135
      Views
  • Scam email
    @Rebecca is my account safe how did they get my email address, see more
    by Miller1920
    • 3 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 180
      Views
  • Scam email
    @Miller1920 Hey I am speaking to you via private message now. 🤗 see more
    by Rebecca
    • 3 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 180
      Views
  • pp is not updating data
    Got gas and electric meter generation 2 replaced with also new smart meter connected in to my wifi too ... ....but the App My utility is not... see more
    by kristofharry
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 135
      Views
  • Lack of engineers
    This is the first time in a week I’ve had a proper answer. I am a vulnerable customer and main worry is having no gas and electricity. I can’t top up... see more
    by Amandajaw
    • 4 Days Ago
    • 6
      Replies
    • 0
      Likes
    • 185
      Views
  • Lack of engineers
    Hi @Amandajaw, I am very sorry to hear about the inconvenience and frustration this situation has caused, especially after multiple engineer... see more
    by Asha
    • 4 Days Ago
    • 6
      Replies
    • 0
      Likes
    • 185
      Views
  • Scam email
    Im not sure how to attach the photo see more
    by Miller1920
    • 4 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 180
      Views
  • Scam email
    Hey! Oh no! Sorry to hear this! Can you try sending me a private message with who the email address sender is and perhaps a screen shot of the... see more
    by Rebecca
    • 4 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 180
      Views
  • WIN One of FIVE £100 AMAZON Gift Cards
    @nicolemaryn Sounds like a great plan 🤗 good luck! see more
    by Rebecca
    • 4 Days Ago
    • 10
      Replies
    • 0
      Likes
    • 539
      Views