utilita.co.uk

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the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    Online
  • posts
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    Featured discussions

    Your Autumn To Do List
    Here’s how to prepare your home for the darker months while saving energy.
    Help and Support
    Your most popular questions digested into super handy guides.
    Community Competitions
    WIN one of FIVE £100 Amazon vouchers!

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    8 Threads 343 Posts 2 Online viewers
    Last post: I'm new to this. by
    clitheroe22
    Posts: 343 / Threads: 8 / Online viewers: 2

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    203 Threads 674 Posts 31 Online viewers
    Last post: Can they get anything right? by
    micky0121
    Posts: 674 / Threads: 203 / Online viewers: 31

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    8 Threads 195 Posts 4 Online viewers
    Last post: WIN One of FIVE £100 AMAZON... by
    Rebecca
    Posts: 195 / Threads: 8 / Online viewers: 4

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    1 Threads 1 Posts 0 Online viewers
    Last post: Changes to our Additional... by
    PeteC
    Posts: 1 / Threads: 1 / Online viewers: 0

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    1 Threads 1 Posts 1 Online viewers
    Last post: Welcome to the 'Off Topic'... by
    Rebecca
    Posts: 1 / Threads: 1 / Online viewers: 1

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    2 Threads 5 Posts 0 Online viewers
    Last post: White goods etc by
    Dean
    Posts: 5 / Threads: 2 / Online viewers: 0

  7. Energy Saving Advice

    All the top tips on how to save energy at home.
    16 Threads 20 Posts 1 Online viewers
    Last post: Your Autumn Energy Saving... by
    Rebecca
    Posts: 20 / Threads: 16 / Online viewers: 1

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    3 Threads 5 Posts 0 Online viewers
    Last post: End of a geo home by
    Cubey
    Posts: 5 / Threads: 3 / Online viewers: 0
  • Can they get anything right?
    Trying to sign into my app. email and password. Keeps saying incorrect info? It's the only info they have so cannot be wrong on my side. Nothing but... see more
    by micky0121
    • 6 Minutes Ago
    • 0
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  • Engineer keeps being cancelled
    I was with utilita at my previous property. I wanted to stay with them in my new property. Had a lovely guy call me and arrange my smart meter update... see more
    by Natachajane
    • 2 Hours Ago
    • 0
      Replies
    • 0
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    • 5
      Views
  • Smart meter
    Hello Asha, Could you please give me a call, to discuss an engineers visits and a bill I have received today. Many Thanks ​​​​​​​Chrissey see more
    by Chrissey
    • 4 Hours Ago
    • 0
      Replies
    • 0
      Likes
    • 5
      Views
  • Utilita App/Bills
    @darmieesi Hey there! 👋 I'll take a look into this for you today and see what may be going on and direct to our App Team. I'll be in touch more... see more
    by Rebecca
    • 8 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 38
      Views
  • WIN One of FIVE £100 AMAZON Gift Cards
    @Cluelessclaire Oh I agree Claire! It always get you into the festive spirit! 🎄🎅 see more
    by Rebecca
    • 8 Hours Ago
    • 2
      Replies
    • 0
      Likes
    • 31
      Views
  • WIN One of FIVE £100 AMAZON Gift Cards
    We annually go see a nice festive classic re run as a family (2 adults and 2 children) to get us in the Christmas spirit every year. Can’t beat Elf... see more
    by Cluelessclaire
    • 9 Hours Ago
    • 2
      Replies
    • 1
      Likes
    • 31
      Views
  • WIN One of FIVE £100 AMAZON Gift Cards
    The DECEMBER Community Competition has arrived! And there are FIVE chances to win this month! 🤩 Get Christmas shopping ready! Or treat yourself to... see more
    by Rebecca
    • 10 Hours Ago
    • 2
      Replies
    • 0
      Likes
    • 31
      Views
  • Utilita App/Bills
    Hi everyone, My app isn't updating itself, I haven't gotten my bills on the app since May, I also haven't received paper bill since May, I have... see more
    by darmieesi
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 38
      Views
  • Your Autumn Energy Saving To-do List - Part 1
    With the clocks going back recently, the nights are drawing in, and the leaves are starting to fall. Autumn is here 🍂🍁🎃☕ – and with it comes the... see more
    by Rebecca
    • 1 Day Ago
    • 0
      Replies
    • 0
      Likes
    • 62
      Views
  • Smart meter
    Good Morning Asha, I've managed to orgainise some transport for the doctors , so i will only be out between 2.30pm and 4.30pm, I look forwarding... see more
    by Chrissey
    • 1 Day Ago
    • 3
      Replies
    • 0
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    • 107
      Views
  • Smart meter
    Ash, ​​​​​​​sorry I'm new to this, where do I find my private messages. see more
    by Chrissey
    • 2 Days Ago
    • 3
      Replies
    • 0
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    • 107
      Views
  • My Utilita app.
    Cheers Ash, I’ve replied to your email. see more
    by JacksDad86
    • 2 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 133
      Views
  • No top up code
    Hi @Royle7, Sorry to hear this. In most cases, any delay is related to the strength of the meter's communication signal. If you enter the vend... see more
    by Asha
    • 2 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 193
      Views
  • My Utilita app.
    Hi @JacksDad86, Sorry to hear you've been having trouble accessing the app, especially after contacting us several times already. It's... see more
    by Asha
    • 2 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 133
      Views
  • Smart meter
    Hi @Chrissey I'm sorry to hear about the delay. The commissioning process can take up to 7 days to complete, as this gives the system enough time... see more
    by Asha
    • 2 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 107
      Views
  • Smart meter
    Hello, I wondered if anyone has had a problem after having a a smart meter fitted on a pre paid meter, the engineer came and installed the meter on... see more
    by Chrissey
    • 2 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 107
      Views
  • My Utilita app.
    “Shock” I wasn’t called back like promised ! still having the same issue, absolute shocking service from Utilita ! see more
    by JacksDad86
    • 3 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 133
      Views
  • My Utilita app.
    Hi, I purchased a new iPhone in March, and ever since I’ve been unable to access the My Utilita app after trying multiple troubleshooting tips... see more
    by JacksDad86
    • 5 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 133
      Views
  • No top up code
    Hi @Royle7, Thank you for your post. I’m sorry that you didn’t receive a response overnight. The Community is only monitored during our normal... see more
    by BenM
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 193
      Views
  • No top up code
    Any one on this site ffs see more
    by Royle7
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 193
      Views
  • No top up code
    Topped up today £150 top up is not showing on the app and I’ve no top up code ​​​​​​​ see more
    by Royle7
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 193
      Views
  • Smart meters
    Hi @Lucyy, Sorry to hear that you haven't had your engineer turn up yet. Unfortunately I can't locate an account for you in our systems from the... see more
    by BenM
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 202
      Views
  • Night time tariff
    Hi @Imran, Thanks for posting on the community! Did you have a specific question in relation to tariffs that I can help with? Feel free to respond... see more
    by BenM
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 181
      Views
  • No supply
    Hi @Theajamieson, I am sorry to hear of your issue. I can see that since this message you have managed to restore supply and activate emergency... see more
    by BenM
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 248
      Views
  • Smart meters
    Hello,meant to be having smart meters today but I’ve got had no message/email to say someone will be out today? I am waiting for someone to answer... see more
    by Lucyy
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 202
      Views
  • Night time tariff
    Night tariffs see more
    by Imran
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 181
      Views
  • No supply
    Hi my gas has went out on emergency credit, i put £10 in last night and £25 today and it's not showing that im in credit and cant restore my gas, my... see more
    by Theajamieson
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 248
      Views
  • Smart meters!
    I’ve got no electric at all now my meter is blocked I can’t top up it’s not going to my meter I’m in the phone trying to get hold off someone but no... see more
    by Lucyy
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 500
      Views
  • App not updating credit
    @NickC sorry I missed your call, I have tried ringing back but its a lengthy wait. I am available the rest of today and then again available on... see more
    by Ally72
    • 1 Week Ago
    • 6
      Replies
    • 0
      Likes
    • 637
      Views
  • Smart meters!
    Hi @Lucyy I've just tried to use that reference number but I cannot see an account so I will send you an email so I can look into this and get... see more
    by NickC
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 500
      Views