[Royle7]

Topped up today £150 top up is not showing on the app and I’ve no top up code

[Royle7]

Any one on this site ffs

[BenM]

Hi @Royle7,


Thank you for your post. I’m sorry that you didn’t receive a response overnight. The Community is only monitored during our normal working hours, so posts made outside of these times may not be reviewed until the next business day.


While the Community is primarily intended as a space for members to share experiences and discuss topics with one another, we recommend contacting us directly via phone or Live Chat if you need urgent assistance or support with an account-specific issue.


That said, I’d still like to help. I’ve sent you a private message so we can look into this further and work towards a resolution.


Thanks,
Ben

[Asha]

Hi @Royle7,

Sorry to hear this. In most cases, any delay is related to the strength of the meter's communication signal. If you enter the vend code manually at the main meter, which can be found in the app or on your top-up confirmation receipt, the credit should be applied to the meter straight away.
If the issue has not yet been resolved, please reply to my private message and I'll be happy to assist you further.

Kind regards,
Ash