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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.39 Threads 421 Posts 3 Online viewersLast Post: Warm home discount byPosts: 421 / Threads: 39 / Online viewers: 3 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,372 Threads 3,915 Posts 30 Online viewersLast Post: The warm home discount is... byPosts: 3,915 / Threads: 1,372 / Online viewers: 30 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 220 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 220 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 50 Posts 3 Online viewersLast Post: Does anyone win the... byPosts: 50 / Threads: 24 / Online viewers: 3 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 4 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 4 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 0 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 0
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I had an email this morning saying my £75 warm home discount has been applied, I have an electric pre payment smart meter, it has gone to my meter. ... see more
- 5 Hours Ago
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Found a shop to pin in my gas card manually and even that doesn't work, so it goes from bad to worse with utilita at the moment, I'm losing the will,... see more
- 23 Hours Ago
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Had gas meter removed but still got a small amount of credit on it how can I move it over to electric see more
- 1 Day Ago
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I have been with Utilita for I cannot remember how many years. I think I am in it, with my condition, I suffer with brain fog, so I find it hard... see more
- 1 Day Ago
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Hi I trying to sign into the app or my account but can't due to verify code is needed but I get the code but the expires time keeps showing 0:00.... see more
- 2 Days Ago
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Seaman rescued after more than 20 hours at sea off Australia’s east coast https://www-kra10.at A seaman who fell off a cargo ship survived almost 20... see more
- 2 Days Ago
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Welcome to our official Community Power Payback page for those who are taking part in the scheme this year. Everyone is welcome! By joining... see more
- 2 Days Ago
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The problem is my app won't connect to my smart meter, I've got an engineer booked for January and I have the account numbers to put the gas and... see more
- 2 Days Ago
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@BradfordGent66 Hi there! You should have your top-up history on the app and it will show your top-up codes. Let me know if you can find these and... see more
- 2 Days Ago
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Bet no one can help me with this, my app has frozen and when I top up with a debit card, it takes the amount but doesn't credit my meters, I haven't... see more
- 3 Days Ago
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Do anyone k ow what date in December we will have the first Thanks you see more
- 3 Days Ago
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@Squishy Hey there and welcome to the Community - of course! If you go to the top right hand side of your screen - it will show your current name and... see more
- 3 Days Ago
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Good morning I rushed into this unfortunately is it possible to change my username on the community too my real name instead of squishy which it... see more
- 3 Days Ago
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@Henrymclaren Hey! You'll find this handy article helpful 🤗 Let me know if it helps answer your question. Thanks, Rebecca see more
- 3 Days Ago
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Happy December fellow Utilita Community Members. 🎄🍵❄ Have you started to get into the festive spirit yet, or are you holding out a little longer?... see more
- 3 Days Ago
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When will I receive my first payment for December 2024 thanks anyone answer that for me see more
- 4 Days Ago
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I know what a “duplicate” vend code means as I explained. I have been blindly using the Utilita app to top for years and have never actually checked... see more
- 1 Week Ago
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@DavidLanham290561 I had a poor experience with one person I spoke with before I switched to Utilita, but a 2nd attempt was better, and the... see more
- 1 Week Ago
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@Lyng37 I had similar frustrations with their online live chat, and eventually gave up and, instead, called them over the phone (using Skype, but I... see more
- 1 Week Ago
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@Estima65 In your My Utilita app, if you go to the "Your Usage" tab, does one (or both?) of the "fuels" say it cannot connect to your meter? ... see more
- 1 Week Ago
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Hello Rebecca, Thank you for investigating and for your explanation. I will monitor the situation and hopefully see a resumption of the refer a... see more
- 1 Week Ago
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Hi @Rebecca I am based in South Shields not far from Newcastle Upon Tyne where the Utilita Arena is based. I have enjoy learning about history and... see more
- 1 Week Ago
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Hi @Rebecca I do understand that there are T & C about what can and can't be done. But when it shows no information about these and allow the... see more
- 1 Week Ago
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@Coffeelover57 I am so glad. If you figure it out you could always do a little explanation post to help other members? Just shout if you need... see more
- 1 Week Ago
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@H2O Hi there! I have gone away and done some investigating and we currently have frozen this scheme. Apologies for any inconvenience this causes.... see more
- 1 Week Ago
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@Estima65 Hey there and welcome to the Community 🤗 As the Community is primarily for general enquiries and not account-specific, it would be hard... see more
- 1 Week Ago
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@DarrenR Hi there and welcome to the Community 🤗 How are you? Where exactly are you based? We would love to hear more about you, like your hobbies... see more
- 1 Week Ago
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@DarrenR sorry to hear that! Unfortunately there are T&Cs and requirements in being eligible. If there is anything else I can help with please do... see more
- 1 Week Ago
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@markyboy2274 Sorry to hear this! Unfortunately the Community is for non account-specific issues. However I am happy to escalate this to a member of... see more
- 1 Week Ago
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@dash2604 Hey there! Welcome to the Community! Can I ask how long you have had the app for? Rebecca see more
- 1 Week Ago
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