[TheFugitive]

Gas and electricity supplies turned off at the consumer unit. House was unoccupied for almost two years. Electricity meter was advancing whilst supply turned off. Messenger chat advised me to ring billing team. Billing team told me my issue had been dealt with. Not the case. Sent email. No response. Got back to chat to be again told to ring billing team. Anyone have a contact for a supervisor please?

[WilliamB]

Hi @TheFugitive,

If you are on our Smart Energy tariff, then this is no consumption no payment. So it is strange that while the property was unoccupied, the electric meter was still charging.

Can I ask, is your electric meter in credit mode or pre-payment?

Thanks,
William

[TheFugitive]

Thank you for your reply William.

I was originally on prepayment but found out Utilita had switched me to credit billing because, not having a Direct Debit set up, they said it would be less expensive for me.

[WilliamB]

Hi @TheFugitive,

All our tariffs are variable, and while it may have been less expensive at the time the meter was switched to billing, at the moment pre-payment is the least expensive way to pay for your energy. However, if you are on our Smart Energy tariff, you should not have been charged if you had not used any energy.

Would you be able to send me a direct message with your account details, in order for me to look into this for you?

Thanks,
William