My transfer credit isn't working
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Community Manager12 Hours AgoHi @Emily1989,
We are aware of an issue with the app at the moment, which is affecting features within the app which require the app to have an up to date meter balance, which is affecting some customers.
Can I ask first, if your IHD is connected to your wi-fi; and if it is, does the app show an estimated balance with a message asking you to connect the IHD to the wi-fi?
Thanks,
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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem
Registered in England & Wales No: 04849181 Regulated by Ofgem