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43 Threads 442 Posts 13 Online viewers
Last Post: I don't understand kwh can I... by
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Help & Support

Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!

1,469 Threads 4,261 Posts 128 Online viewers
Last Post: Can’t power up by
Dean

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Off Topic

The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.

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Last Post: Need help by
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Utilita Giving

Everything on our Charity Partners and latest charity work and news!

24 Threads 50 Posts 228 Online viewers
Last Post: Does anyone win the... by
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Energy Saving Tips

All the top tips on how to save energy at home.

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Last Post: The last Power Payback by
Rebecca

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Energy Hubs

Find out all the latest news and what’s going on in your local Utilita Energy Hub.

17 Threads 25 Posts 3 Online viewers
Last Post: Broken smart hub by
Dean

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Older Activity
Can’t power up

Hi @Samantha123, I'm sorry to hear this our customer service team are all trained to be able to help customers with Financial assistance by... see more

by Dean
- 24 Minutes Ago
- 1
  
  replies
- 0
  
  thumbs up
- 20
  
  views
Can’t power up

I can’t power up and have no money to top up see more

by Samantha123
- 1 Hour Ago
- 1
  
  replies
- 0
  
  thumbs up
- 20
  
  views
Power up not working

Hi @Henry1980, This is an issue that has been affecting quite a few of our customers recently. If you send me a direct message then I will be able... see more

by WilliamB
- 1 Day Ago
- 1
  
  replies
- 0
  
  thumbs up
- 375
  
  views
Power up not working

My power up hasn't worked for several weeks, I have tried again today and still I'm getting told "meter not eligible", I have no debt on either meter. see more

by Henry1980
- 2 Days Ago
- 1
  
  replies
- 0
  
  thumbs up
- 375
  
  views
Debt recovery rate

Hi @Louby123 Thanks for getting in touch. I'd really like to have a look into this in a bit more detail for you - I'll pass this over to... see more

by PeteC
- 1 Week Ago
- 1
  
  replies
- 0
  
  thumbs up
- 1385
  
  views
Debt recovery rate

I updated both my gas and electricity debt recovery rate in December after switching to Utilita and going on prepayment meters. When trying to adjust... see more

by Louby123
- 1 Week Ago
- 1
  
  replies
- 0
  
  thumbs up
- 1385
  
  views
Messaged

Hi @Jobie, At the moment, Rebecca is on maternity leave and won't be reachable. However, if you send me a direct message I will be more than happy... see more

by WilliamB
- 1 Week Ago
- 1
  
  replies
- 0
  
  thumbs up
- 1463
  
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Messaged

Hi Rebecca I sent you a private message and you've still not responded. Thanks jo see more

by Jobie
- 1 Week Ago
- 1
  
  replies
- 0
  
  thumbs up
- 1463
  
  views
Changing tariff and the app stops working ?

Hi! Thanks for bringing this to our attention! I'll definitely take a look into this in a bit more detail for you - if you could Direct Message me... see more

by PeteC
- 2 Weeks Ago
- 1
  
  replies
- 0
  
  thumbs up
- 2966
  
  views
Changing tariff and the app stops working ?

Hi I changed tariff. From premium to prepaid. now on the app I’m told “sorry to see you go”wft? see image. Will this fix itself ? see more

by KM1967
- 2 Weeks Ago
- 1
  
  replies
- 0
  
  thumbs up
- 2966
  
  views
How to change to Top-Up mode from credit mode ?

Hi @KM1967, This is not something we would expect to see in the app, however this shouldn't cause any issues with your supply or account... see more

by WilliamB
- 2 Weeks Ago
- 3
  
  replies
- 0
  
  thumbs up
- 5522
  
  views
Bill

Hi @Maria1979k, I'm sorry to here about the issues you are experiencing with the app and the billing balances sometimes it can take the app to... see more

by Dean
- 2 Weeks Ago
- 1
  
  replies
- 0
  
  thumbs up
- 2673
  
  views
Bill

In my payment history on the app it shows that I paid my bill. Which I did. But on the first page of the app it says I still owe the money. It was... see more

by Maria1979k
- 2 Weeks Ago
- 1
  
  replies
- 0
  
  thumbs up
- 2673
  
  views
How to change to Top-Up mode from credit mode ?

Thanks. Is it normal that I have 2x electricity and 2x gas in the app ? With identical data. See attachments. see more

by KM1967
- 2 Weeks Ago
- 3
  
  replies
- 0
  
  thumbs up
- 5522
  
  views
How to change to Top-Up mode from credit mode ?

Hi @KM1967, I'm sorry to here that you had a lot of issues with us getting the smart meters working. However, I'm glad to hear that these were... see more

by WilliamB
- 2 Weeks Ago
- 3
  
  replies
- 0
  
  thumbs up
- 5522
  
  views
How to change to Top-Up mode from credit mode ?

Hi A few months ago, after a lot of hassle, Utilita was able to get both my smart meters working. both are in credit mode. both show my... see more

by KM1967
- 2 Weeks Ago
- 3
  
  replies
- 0
  
  thumbs up
- 5522
  
  views
Boots & Bills

Are you looking to cut down on your energy bills while enjoying some outdoor fun? Utilita, in collaboration with the University of Southampton,... see more

by WilliamB
- 2 Weeks Ago
- 0
  
  replies
- 0
  
  thumbs up
- 1978
  
  views
I don't understand kwh can I change it to see how much I'm using in £

Hi @Maddz, Unfortunately, there is no way to convert your usage into a monetary value instead of kwh on the app if you are a credit customer.... see more

by WilliamB
- 2 Weeks Ago
- 1
  
  replies
- 0
  
  thumbs up
- 4290
  
  views
I don't understand kwh can I change it to see how much I'm using in £

When I was pay as you go the app let me see my usage in pounds and pence. I liked being able to track my spending that way, now I'm on a credit... see more

by Maddz
- 2 Weeks Ago
- 1
  
  replies
- 0
  
  thumbs up
- 4290
  
  views
Metre issue

Hi @Steve007, I'm sorry to hear that you are having issues topping up on the app. Incase you haven't already, the first bit of advice we would... see more

by WilliamB
- 3 Weeks Ago
- 1
  
  replies
- 0
  
  thumbs up
- 3878
  
  views
Metre issue

I can not top up by phone on this Utilita app. Been trying since sept see more

by Steve007
- 3 Weeks Ago
- 1
  
  replies
- 0
  
  thumbs up
- 3878
  
  views
Can’t top up

Can not top up my metre see more

by Steve007
- 3 Weeks Ago
- 0
  
  replies
- 0
  
  thumbs up
- 2715
  
  views
Terrible service all round

Hi @Daveyboy73 Thanks for getting in touch. I'm really sorry to hear that you've had some issues with your new meters, and I would really like to... see more

by PeteC
- 3 Weeks Ago
- 1
  
  replies
- 0
  
  thumbs up
- 4012
  
  views
Terrible service all round

I've been with utilita 2 years but recently moved house and the trouble I've had since is unreal. 2 months since I've moved and my in home display... see more

by Daveyboy73
- 3 Weeks Ago
- 1
  
  replies
- 0
  
  thumbs up
- 4012
  
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App not showing electricity balance

@CS123I have had the same problem for a minimum of two weeks see more

by Indre
- 3 Weeks Ago
- 6
  
  replies
- 0
  
  thumbs up
- 12144
  
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How do I read my gas and electricity meters

@markd1958 thanks for your answer PeteC 👍 see more

by markd1958
- 3 Weeks Ago
- 2
  
  replies
- 1
  
  thumbs up
- 6548
  
  views
Want to pay my outstanding bill

Hi @Makileia3 - thanks for posting! At the moment, the easiest way of paying is over the phone - you can do this by calling 0330 333 7442 8am to... see more

by PeteC
- 3 Weeks Ago
- 2
  
  replies
- 0
  
  thumbs up
- 6213
  
  views
How do I read my gas and electricity meters

Hi @markd1958, thanks for getting in touch! How you read your meters will depend entirely on what type of meter you have - there are a large... see more

by PeteC
- 3 Weeks Ago
- 2
  
  replies
- 0
  
  thumbs up
- 6548
  
  views
Want to pay my outstanding bill

I qant want to pay my balance. see more

by Makileia3
- 3 Weeks Ago
- 2
  
  replies
- 0
  
  thumbs up
- 6213
  
  views
Want to pay my outstanding bill

I'm trying to pay my outstanding balance! see more

by Makileia3
- 3 Weeks Ago
- 2
  
  replies
- 0
  
  thumbs up
- 6213
  
  views

Latest discussions

Can’t power up

By Samantha123
1 Hour Ago 1 Replies
Power up not working

By Henry1980
2 Days Ago 1 Replies
Debt recovery rate

By Louby123
1 Week Ago 1 Replies
Messaged

By Jobie
1 Week Ago 1 Replies

Top Contributors

CS123

Total Score: 1
markd1958

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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
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