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40,225members
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2,202Online
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5,529Posts
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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.48 Threads 455 Posts 36 Online viewersLast post: meter problem byPosts: 455 / Threads: 48 / Online viewers: 36 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,525 Threads 4,414 Posts 345 Online viewersLast post: Gas tariff byPosts: 4,414 / Threads: 1,525 / Online viewers: 345 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!25 Threads 52 Posts 92 Online viewersLast post: The monthly prizes byPosts: 52 / Threads: 25 / Online viewers: 92 -
Become a Bill Buster!
All the top tips on how to save energy at home.50 Threads 99 Posts 32 Online viewersLast post: The last Power Payback byPosts: 99 / Threads: 50 / Online viewers: 32 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.18 Threads 27 Posts 9 Online viewersLast post: How do I get my son on this... byPosts: 27 / Threads: 18 / Online viewers: 9
- Older Activity
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My gas "view tariff" has gone missing from my app and although I can see my daily usage the bill I have just received says zero gas used. see more
- 2 Hours Ago
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0Replies
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36Views
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My transfer credit isn't working see more
- 8 Hours Ago
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0Replies
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196Views
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Thanks William I actually realised that Utilita had given me the wrong tariff . After numerous phone calls I finally managed to get it changed to... see more
- 1 Day Ago
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2Replies
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0Likes
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1594Views
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@PeteC Fab. DM heading your way! see more
- 1 Day Ago
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8Replies
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0Likes
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130115Views
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Hi @Domran, I'm sorry to hear this is also affecting yourself. It does say that we take half-hourly reads from the meter in our terms and... see more
- 1 Day Ago
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4Replies
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0Likes
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2409Views
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Hi @TheFugitive, All our tariffs are variable, and while it may have been less expensive at the time the meter was switched to billing, at the... see more
- 1 Day Ago
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3Replies
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0Likes
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1610Views
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Hi @Brian, I'm glad to hear that your friends are interested in joining us. You are able to get a quote from us by clicking the link here, Join us... see more
- 1 Day Ago
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1Replies
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0Likes
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1038Views
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Hi @ZoeW, I'm sorry to hear this. It is quite account specific and we may need to send an engineer to your property to look at the meters. Could... see more
- 1 Day Ago
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2Replies
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0Likes
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1594Views
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I have a few friends who are thinking of switching, and I am trying to find the link from my account, with no luck. I have looked all over my... see more
- 2 Days Ago
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1Replies
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0Likes
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1038Views
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Thank you for your reply William. I was originally on prepayment but found out Utilita had switched me to credit billing because, not having a... see more
- 2 Days Ago
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3Replies
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0Likes
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1610Views
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And your t&c stipulate you DO NOT need to use your IHD. The meters get sent to your system which works, the app does not. Its most likely the update... see more
- 2 Days Ago
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4Replies
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0Likes
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2409Views
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This has been happending to me for a number of weeks. Had a complaint logged and after a week get s phone call saying its because i am not using... see more
- 2 Days Ago
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4Replies
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0Likes
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2409Views
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As above I switched to Utilita and had a smart meter installed I have had no hot water since I’m on economy 7 but it’s not kicking in to heat my... see more
- 2 Days Ago
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2Replies
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0Likes
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1594Views
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Hi @TheFugitive, If you are on our Smart Energy tariff, then this is no consumption no payment. So it is strange that while the property was... see more
- 2 Days Ago
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3Replies
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0Likes
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1610Views
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Gas and electricity supplies turned off at the consumer unit. House was unoccupied for almost two years. Electricity meter was advancing whilst... see more
- 2 Days Ago
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3Replies
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0Likes
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1610Views
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Hi @David78, Thanks for confirming this information. The issue is only with the usage display, meaning that extra usage displayed will not be... see more
- 3 Days Ago
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3Replies
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1Likes
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2397Views
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both meter and in home display the app has no effect see more
- 3 Days Ago
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3Replies
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0Likes
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2397Views
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Hi Everyone, We're thrilled to announce the launch of our brand-new help centre, designed with you in mind! 🎉 Our goal is to make it easier than... see more
- 3 Days Ago
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0Replies
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0Likes
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954Views
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Hi @David78, This has been an effect of the meter update, and we have noticed that this has affected customers. Can I ask if this is showing on... see more
- 3 Days Ago
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3Replies
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0Likes
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2397Views
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hi I'm new to something like this but has anyone else noticed since the national meter update that everytime you top up it gets applied to the cost... see more
- 4 Days Ago
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3Replies
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0Likes
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2397Views
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Hi @RachArmatage, I'm sorry to hear you are having issues after the smart meter update. We have noticed that the app has been having some issues... see more
- 4 Days Ago
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4Replies
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0Likes
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2409Views
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I’ve tried to transfer credit from my gas meter but it’s saying I can’t because it hasn’t had an up to date meter reading. It’s been saying this... see more
- 5 Days Ago
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4Replies
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0Likes
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2409Views
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Roger: it is annoying. But, as IT worker myself, these things can be very difficult to pinpoint. Consumer products are notoriously hard to... see more
- 5 Days Ago
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5Replies
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1Likes
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6097Views
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Hi @RogerGreenwood, In regards to the issues you have posted here, for more technical app issues like this, we would need to raise a ticket with... see more
- 5 Days Ago
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5Replies
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1Likes
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6097Views
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Hi @RogerGreenwood, I'm sorry to hear that you are having issues with the app. The app is having issues connecting to the IHD at the moment, and... see more
- 5 Days Ago
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1Replies
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0Likes
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1873Views
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Hi @Kez19633, I'm sorry that the issues you posted before are still ongoing, I seen you were speaking to Pete about these. Unfortunately, Pete is... see more
- 5 Days Ago
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1Replies
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0Likes
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1600Views
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I have exactly the same problem and had a lengthy conversation with customer services who said it was normal and basically tough .. yet here you... see more
- 6 Days Ago
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5Replies
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0Likes
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6097Views
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So why do you ask for more information and do nothing about it this committee site is as bad as the help line terrible service see more
- 6 Days Ago
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1Replies
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0Likes
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1600Views
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​​​​​​​Can anyone help me .. I don’t understand why my app will not give me a smart score or near realtime data.. My IHD always reads the same... see more
- 1 Week Ago
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1Replies
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0Likes
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1873Views
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Hi @faye, I'm sorry to hear that your IHD has stopped working. As this is quite account specific, the best course of action is to give our... see more
- 1 Week Ago
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1Replies
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0Likes
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1942Views
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