-
New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.43 Threads 442 Posts 9 Online viewersLast Post: I don't understand kwh can I... byPosts: 442 / Threads: 43 / Online viewers: 9 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,473 Threads 4,272 Posts 147 Online viewersLast Post: My New In Home Display order byPosts: 4,272 / Threads: 1,473 / Online viewers: 147 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 50 Posts 127 Online viewersLast Post: Does anyone win the... byPosts: 50 / Threads: 24 / Online viewers: 127 -
Energy Saving Tips
All the top tips on how to save energy at home.50 Threads 99 Posts 7 Online viewersLast Post: The last Power Payback byPosts: 99 / Threads: 50 / Online viewers: 7 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.17 Threads 25 Posts 7 Online viewersLast Post: Broken smart hub byPosts: 25 / Threads: 17 / Online viewers: 7
- Older Activity
-
Hi @DBURDEN17 Thanks for getting in touch! The easiest way to find out about your recent In Home Display order would be to contact our Customer... see more
- 1 Day Ago
-
1replies
-
0thumbs up
-
264views
-
Thanks, I will send you DM. Just for record, the messages about the bill are sent by email and by app notifxations too. I got another one... see more
- 2 Days Ago
-
2replies
-
0thumbs up
-
660views
-
Need help on how to follow up on a recent call to customer services regarding a new in home display device and was told id recive an email about the... see more
- 2 Days Ago
-
1replies
-
0thumbs up
-
264views
-
Hi @Mah50569, It seems like we may have lost the remote communication to your meter. If you give our customer services a call on 0345 207 2000,... see more
- 3 Days Ago
-
1replies
-
0thumbs up
-
549views
-
Hi @KM1967, This may have something to do with the switch from credit mode to pre-payment. The app system will only show information from the... see more
- 3 Days Ago
-
2replies
-
0thumbs up
-
660views
-
Hi, I'm an electric only household that was on Economy 7, but believe I switched to Utilita on a single rate supply. When I joined Utilita back... see more
- 4 Days Ago
-
1replies
-
0thumbs up
-
549views
-
The duplicate entries in the app are now gone, whcih is good. Thanks for the help. see more
- 4 Days Ago
-
4replies
-
1thumbs up
-
7125views
-
Hi I continue to have issues with the app. My usage is very limited, and I recently changed to pre-paid. I have 45.39 and 27.40 credit... see more
- 4 Days Ago
-
2replies
-
0thumbs up
-
660views
-
This matter was resolved, app worked again see more
- 4 Days Ago
-
2replies
-
0thumbs up
-
3912views
-
Hi @rangerover1, I'm sorry to hear of the issues you are having with your smart meter. Can I ask, was this the meter itself that is not receiving... see more
- 5 Days Ago
-
1replies
-
0thumbs up
-
893views
-
meter is not receiving data its doing my head in i payed back the emergency credit plus loads more but its not showing on meter i feel like changing... see more
- 5 Days Ago
-
1replies
-
0thumbs up
-
893views
-
Hi @Samantha123, I'm sorry to hear this our customer service team are all trained to be able to help customers with Financial assistance by... see more
- 5 Days Ago
-
1replies
-
0thumbs up
-
978views
-
I can’t power up and have no money to top up see more
- 6 Days Ago
-
1replies
-
0thumbs up
-
978views
-
Hi @Henry1980, This is an issue that has been affecting quite a few of our customers recently. If you send me a direct message then I will be able... see more
- 1 Week Ago
-
1replies
-
0thumbs up
-
1367views
-
My power up hasn't worked for several weeks, I have tried again today and still I'm getting told "meter not eligible", I have no debt on either meter. see more
- 1 Week Ago
-
1replies
-
0thumbs up
-
1367views
-
Hi @Louby123 Thanks for getting in touch. I'd really like to have a look into this in a bit more detail for you - I'll pass this over to... see more
- 1 Week Ago
-
1replies
-
0thumbs up
-
2123views
-
I updated both my gas and electricity debt recovery rate in December after switching to Utilita and going on prepayment meters. When trying to adjust... see more
- 1 Week Ago
-
1replies
-
0thumbs up
-
2123views
-
Hi! Thanks for bringing this to our attention! I'll definitely take a look into this in a bit more detail for you - if you could Direct Message me... see more
- 2 Weeks Ago
-
2replies
-
0thumbs up
-
3912views
-
Hi I changed tariff. From premium to prepaid. now on the app I’m told “sorry to see you go”wft? see image. Will this fix itself ? see more
- 3 Weeks Ago
-
2replies
-
0thumbs up
-
3912views
-
Hi @KM1967, This is not something we would expect to see in the app, however this shouldn't cause any issues with your supply or account... see more
- 3 Weeks Ago
-
4replies
-
1thumbs up
-
7125views
-
Thanks. Is it normal that I have 2x electricity and 2x gas in the app ? With identical data. See attachments. see more
- 3 Weeks Ago
-
4replies
-
0thumbs up
-
7125views
-
Hi @KM1967, I'm sorry to here that you had a lot of issues with us getting the smart meters working. However, I'm glad to hear that these were... see more
- 3 Weeks Ago
-
4replies
-
1thumbs up
-
7125views
-
Hi A few months ago, after a lot of hassle, Utilita was able to get both my smart meters working. both are in credit mode. both show my... see more
- 3 Weeks Ago
-
4replies
-
0thumbs up
-
7125views
-
Are you looking to cut down on your energy bills while enjoying some outdoor fun? Utilita, in collaboration with the University of Southampton,... see more
- 3 Weeks Ago
-
0replies
-
0thumbs up
-
2432views
-
Hi @Maddz, Unfortunately, there is no way to convert your usage into a monetary value instead of kwh on the app if you are a credit customer.... see more
- 3 Weeks Ago
-
1replies
-
0thumbs up
-
5159views
-
When I was pay as you go the app let me see my usage in pounds and pence. I liked being able to track my spending that way, now I'm on a credit... see more
- 3 Weeks Ago
-
1replies
-
0thumbs up
-
5159views
No More Results
No Recent Activity
