utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      37 Threads 406 Posts 46 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 406 / Threads: 37 / Online viewers: 46

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,329 Threads 3,774 Posts 280 Online viewers
      Last Post: Im having the same proble by
      Alysonukuk2003
      Posts: 3,774 / Threads: 1,329 / Online viewers: 280

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 49 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 49

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 46 Posts 52 Online viewers
      Last Post: Kenilworth Road open for... by
      Rebecca
      Posts: 46 / Threads: 24 / Online viewers: 52

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 58 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 58

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 31 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 31
    • Im having the same proble
      Im having the same problem My app is saying utillita is not receiving data from my meters both gas and electricity I've tried signing out and deleted... see more
      by Alysonukuk2003
      • 2 Hours Ago
      • 0
        replies
      • 0
        thumbs up
      • 30
        views
    • A top up method that works
      I have tried to top up using my debit card through the app and with £20 in cash at the local paypoint. I have 15 days before my supply is cut again. see more
      by Btman949
      • 12 Hours Ago
      • 0
        replies
      • 0
        thumbs up
      • 279
        views
    • Smart Score
      @Suzanyes I have had not updates on my smart scores since last Wednesday but yet when I top up that's working on your app see more
      by Alysonukuk2003
      • 15 Hours Ago
      • 6
        replies
      • 0
        thumbs up
      • 17680
        views
    • Charges
      Hi there - Have you had a new In Home Display sent to you at all recently? Rebecca see more
      by Rebecca
      • 1 Day Ago
      • 1
        replies
      • 0
        thumbs up
      • 2769
        views
    • Charges
      I have a charge on my utilita app of £36 to be recovered yet i have always been in credit i have never used any emergency credit see more
      by Jacci
      • 2 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 2769
        views
    • Smart Unit rate for First 2 kWh
      I now have the answer from billing. The adverts are misleading. The higher rate does not alter once you have reached 2kwh each day... It works over... see more
      by JDH
      • 4 Days Ago
      • 3
        replies
      • 0
        thumbs up
      • 72124
        views
    • Smart Score
      Hi Susan I've just sent you a private message about my scoring problem could you please get back to me about this please see more
      by Alysonukuk2003
      • 5 Days Ago
      • 6
        replies
      • 0
        thumbs up
      • 17680
        views
    • Refer a friend
      Thanks, I have someone who is looking for my referral. see more
      by Desmond
      • 1 Week Ago
      • 3
        replies
      • 0
        thumbs up
      • 54350
        views
    • Refer a friend
      @Desmond Thanks for updating your post with a screen shot, I will alert this to my App Team now and see why this may be happening. I will update... see more
      by Rebecca
      • 1 Week Ago
      • 3
        replies
      • 0
        thumbs up
      • 54350
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    • In home display stuck on connecting screen
      @Lawrence2021 Hey there! Ok - would you mind sending me your customer ref number via private mail, just so I can get one of my customer experience... see more
      by Rebecca
      • 1 Week Ago
      • 3
        replies
      • 0
        thumbs up
      • 30418
        views
    • In home display stuck on connecting screen
      Hi Rebecca Yes i rang on friday and was advised to see if it worked until today which it hasn't, so i'll be ringing today for a replacement, Thanks... see more
      by Lawrence2021
      • 1 Week Ago
      • 3
        replies
      • 0
        thumbs up
      • 30418
        views
    • In home display stuck on connecting screen
      @Lawrence2021 Sorry to hear this - it sounds like a technical issue. Have you tried calling up the main contact centre line about this? They will be... see more
      by Rebecca
      • 1 Week Ago
      • 3
        replies
      • 0
        thumbs up
      • 30418
        views
    • In home display stuck on connecting screen
      Hi, can i get some help with my Utilita in home display please, It won't go past the connecting screen all of a sudden, when switched on, I... see more
      by Lawrence2021
      • 1 Week Ago
      • 3
        replies
      • 0
        thumbs up
      • 30418
        views
    • Utilita Extra: Presale Tickets
      Howdy wonderful Utilita Community, How many of you use Utilita Extra? There's new and exciting feature! As a Utilita customer, you can access... see more
      by Rebecca
      • 1 Week Ago
      • 0
        replies
      • 0
        thumbs up
      • 19445
        views
    • My Utilita - Two Step Verification
      Hello Utilita Community! Keeping your My Utilita account safe & secure is important! The Utilita App Team have worked hard to add in a 2-Step... see more
      by Rebecca
      • 1 Week Ago
      • 0
        replies
      • 0
        thumbs up
      • 21236
        views
    • Refer a friend
      @Desmond Hey there! Hope you are well? 🤗 This video should help point out how to find it - you may need to update your phone software version/app... see more
      by Rebecca
      • 2 Weeks Ago
      • 3
        replies
      • 0
        thumbs up
      • 54350
        views
    • Refer a friend
      Where can I find my unique link for refer a friend. I have looked all over the app asked the hopeless robot assistant and found nothing. see more
      by Desmond
      • 2 Weeks Ago
      • 3
        replies
      • 0
        thumbs up
      • 54350
        views
    • Try to get Smart Meter fitted
      Hi Gosport69 I am sorry to hear about this this sounds like you will need to speak with one of our agents, in order for me to be able to look into... see more
      by Dean
      • 3 Weeks Ago
      • 1
        replies
      • 0
        thumbs up
      • 79718
        views
    • Try to get Smart Meter fitted
      Could you please give me the make and model of the Smart Meter you can/do supply so I can get more info on that model to help me intergrade with the... see more
      by Gosport69
      • 3 Weeks Ago
      • 1
        replies
      • 1
        thumbs up
      • 79718
        views
    • August billing
      This sounds like you may need to speak to one of our agent on the phone as they will also need to check the account too look into this further,. ... see more
      by Dean
      • 4 Weeks Ago
      • 3
        replies
      • 0
        thumbs up
      • 122736
        views
    • August billing
      @Rebecca usually in app but it’s not in My Utilita either. Well overdue now. see more
      by MoW
      • 4 Weeks Ago
      • 3
        replies
      • 0
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      • 122736
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