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  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    39 Threads 422 Posts 7 Online viewers
    Last Post: Introduce yourself! by
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  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,375 Threads 3,939 Posts 111 Online viewers
    Last Post: Can't fully open my app by
    Posts: 3,939 / Threads: 1,375 / Online viewers: 111
  3. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
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  4. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
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    Last Post: Does anyone win the... by
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  5. Become a Bill Buster!

    All the top tips on how to save energy at home.
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    Last Post: What Energy High 5 Actions do... by
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  6. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
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    Last Post: Hun not connecting to meters by
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  • Can't fully open my app
    I can't open my app at the home page or the other one with the 3 bars at the end. The rest are fine, but trying to open those 2 keeps coming up... see more
  • In happy
    @Kadie1Emmie2 Sorry to hear that! I have replied to your private mail 😊 We will get this looked into for you👍 Thanks, Rebecca see more
  • New top up card
    @Joyh Hi there - what platform/top-up method are you using? 🤗 see more
  • How to: Request a Replacement Top-up Card
    @Joyh Hi there - what platform/top-up method are you using? 🤗 see more
  • Utilita Power Payback 2024 – 2025
    Can you confirm i am registered for Power Payback please see more
  • In happy
    Just contacted the help centre only to be told it’s not something they can do from their end regarding my loyalty points. see more
  • How to: Request a Replacement Top-up Card
    Hi, could you please help me with an issue im having regarding a new smart meter fitted and new top up card? I got a new meter fitted today as they... see more
  • New top up card
    Hi, I've just had a new smart meter installed & have been given a new top up card. Can anyone tell me how I take off my old pay as you go top up card... see more
  • In happy
    @Kadie1Emmie2 That is a very valid point! Can you pop me a private mail using the link in your signature and include: Your full address, postcode,... see more
  • The warm home discount is coming soon!
    @Asema So pleased that article was helpful! 🤗 Just shout if there is anything else 😊 see more
  • The warm home discount is coming soon!
    @RebeccaThank you so much, I didn't see the bit about it being in two parts, thank you again. see more
  • In happy
    Hi the loyalty points that get entered into the monthly draw,I moved address in jan but am still a customer with yourself and thought my loyalty... see more
  • Introduce yourself!
    @DarrenR That is so great to hear, sounds like you have some very interesting interests and I look forward to hearing from you more here on the... see more
  • In happy
    @Kadie1Emmie2 Hi there, when you say loyalty points, what are you referring to? Thanks, ​​​​​​​Rebecca see more
  • Still having trouble
    Hi Rebecca, I finally got some credit on through a lovely lady at the call centre, my app is still frozen and I can't use it but hopefully she passed... see more
  • In happy
    Why is it I’ve been a customer for nearly 5 years but have 0 loyalty points see more
  • Verify code
    @Elsie22 I would strongly suggest calling up the contact centre and they will be able to investigate the back end of your account and understand what... see more
  • Verify code
    Yes I have all of that and it still not working see more
  • Still having trouble
    @BradfordGent66 Hi there, yes if you use the line it should do yes as it does not require having the app. I would strongly suggest calling up the... see more
  • Still having trouble
    Now I've just used the automated payment line, cut me off as I was getting the top up code, what is it with this company, never knew it would be so... see more
  • Still having trouble
    No sorry I haven't got a screenshot, it just says my meters haven't updated for 325 day's, the amount on the app is completely wrong and hasn't... see more
  • Still having trouble
    @BradfordGent66 Hi there, sorry to hear this. Have you got any screen shots to show what it's displaying for you? This will help understand what... see more
  • Moving gas credit to electric
    @DennisEmmott Hi, you'll find the answer in out following help article: Transfer money between your meters! see more
  • Verify code
    @Elsie22 Hi there, have you got the latest version of the app downloaded, and got the most up to date smartphone software downloaded? Thanks,... see more
  • The warm home discount is coming soon!
    @Asema Hey there, You'll find all the answers to this in our following article: Utilita Warm Home Discount - Payment Dates Let me know if... see more
  • Still having trouble
    Just been told my account isn't linked to the app, I've been a customer for 17years never had a problem, how do I get someone to call me to sort this... see more
  • The warm home discount is coming soon!
    I had an email this morning saying my £75 warm home discount has been applied, I have an electric pre payment smart meter, it has gone to my meter. ... see more
  • Top up Troubles
    Found a shop to pin in my gas card manually and even that doesn't work, so it goes from bad to worse with utilita at the moment, I'm losing the will,... see more
  • Moving gas credit to electric
    Had gas meter removed but still got a small amount of credit on it how can I move it over to electric see more
  • Does anyone win the competitions
    I have been with Utilita for I cannot remember how many years. I think I am in it, with my condition, I suffer with brain fog, so I find it hard... see more