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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.46 Threads 450 Posts 10 Online viewersLast post: Smart meter upgrade byPosts: 450 / Threads: 46 / Online viewers: 10 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,504 Threads 4,361 Posts 201 Online viewersLast post: Can anyone help byPosts: 4,361 / Threads: 1,504 / Online viewers: 201 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!25 Threads 52 Posts 111 Online viewersLast post: The monthly prizes byPosts: 52 / Threads: 25 / Online viewers: 111 -
Become a Bill Buster!
All the top tips on how to save energy at home.50 Threads 99 Posts 8 Online viewersLast post: The last Power Payback byPosts: 99 / Threads: 50 / Online viewers: 8 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.18 Threads 27 Posts 5 Online viewersLast post: How do I get my son on this... byPosts: 27 / Threads: 18 / Online viewers: 5
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Hi @dawnjohnstone75, I'm sorry to hear that you are having issues with the app. Sometimes the app systems have some trouble gathering data from... see more
- 20 Hours Ago
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Hi @DennisEmmott Thanks for your message - due to the sensitive nature of your reply, I have removed your details from the previous post. I can... see more
- 20 Hours Ago
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Hi my Utilita app on my phone isn’t working it’s not been right for 3 weeks the credit on my electric meter is way out all the time (over) I... see more
- 22 Hours Ago
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name-Dennis Emmott address-*********************** postcode-************** see more
- 1 Day Ago
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Hi @Martinnoel, The off peak hours on economy 7 vary depending on what part of the UK you are staying in. I have added a link to another thread on... see more
- 2 Days Ago
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What time does Utilata off peak power kick in at night And until what time in the morning?? see more
- 2 Days Ago
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Hi @Andyd I'm sorry to hear that you're having some issues with the app connectivity - if you pop me a DM, with some account information and your... see more
- 3 Days Ago
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2Replies
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1446Views
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Hi @Andyd I'm sorry to hear that you're having some issues with the app connectivity - if you pop me a DM, with some account information and your... see more
- 3 Days Ago
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2Replies
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Hi @twallis2006 Thanks for getting in touch! Our Utilita giveaway draws are all drawn randomly every month. We used to announce the winners,... see more
- 3 Days Ago
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Hi @Mum221! Thanks for getting in touch! It''s really straightforward to get your son to switch his supply to us - all he needs to do is visit... see more
- 3 Days Ago
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Hi @DannyUtiCustomer! Thanks for getting in touch. I'll definitely do my best to make sure that everything is working ok for you - if you could... see more
- 3 Days Ago
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When is this issue with the app not connecting with the meters going to get sorted ? see more
- 4 Days Ago
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Iv been with these goes just over 10 years and iv never ever one anything even though iv entered all the competitions and put extra money on to get a... see more
- 4 Days Ago
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814Views
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A Utilita engineer installed a smart meter at this property a few months ago. At the time of installation, the electricity was working — the boiler... see more
- 4 Days Ago
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1Replies
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765Views
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How can I get my son onto this fro. Eon see more
- 4 Days Ago
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978Views
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Hi @Akaroa Thanks for your message! We have been investigating the text messages yourself and others have been receiving, and can confirm that... see more
- 4 Days Ago
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Hi @ELAINE1972 Thanks for getting in touch! finan We can absolutely help with this for you! There are a few ways of being able to obtain some... see more
- 4 Days Ago
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I need help with power up as I got no money till Friday the 30th of June see more
- 5 Days Ago
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Hi, so there is a Smart meter upgrade in process, I received 4 texts informing me of it. Then I get one that says there is a Potential safety concern... see more
- 6 Days Ago
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Hi @Andyd, Yes, we should be able to transfer the funds on our systems at our side. If you give our customer services a call on 0330 333 7442, and... see more
- 1 Week Ago
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Yes it was,isn't there a way of utilita taking money from my gas and putting on my elec from their end ? see more
- 1 Week Ago
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Hi @Andyd, We are having some issues with the app systems bringing up balance and usage data from some meters just now. This is primarily down to... see more
- 1 Week Ago
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I can't transfer credit from my gas because i can't get an accurate balance on from my meter see more
- 1 Week Ago
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Hi @Asema, This is quite unusual as bills should have generated by the 8th of each month at the very latest. I would advise giving our customer... see more
- 1 Week Ago
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So I sent in my gas meter reading on 30th May, I normally get the bills between the 2nd and 5th of the month, but not had any bill on the app or... see more
- 1 Week Ago
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@WilliamB I am just afraid my electric and gas going off see more
- 1 Week Ago
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