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    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and Support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    46 Threads 450 Posts 10 Online viewers
    Last post: Smart meter upgrade by
    WilliamB
    Posts: 450 / Threads: 46 / Online viewers: 10

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,504 Threads 4,361 Posts 201 Online viewers
    Last post: Can anyone help by
    WilliamB
    Posts: 4,361 / Threads: 1,504 / Online viewers: 201

  3. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    89 Threads 300 Posts 11 Online viewers
    Last post: Need help by
    PeteC
    Posts: 300 / Threads: 89 / Online viewers: 11

  4. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 52 Posts 111 Online viewers
    Last post: The monthly prizes by
    PeteC
    Posts: 52 / Threads: 25 / Online viewers: 111

  5. Become a Bill Buster!

    All the top tips on how to save energy at home.
    50 Threads 99 Posts 8 Online viewers
    Last post: The last Power Payback by
    Rebecca
    Posts: 99 / Threads: 50 / Online viewers: 8

  6. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    18 Threads 27 Posts 5 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 27 / Threads: 18 / Online viewers: 5
  • Can anyone help
    Hi @dawnjohnstone75, I'm sorry to hear that you are having issues with the app. Sometimes the app systems have some trouble gathering data from... see more
    by WilliamB
    • 20 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 230
      Views
  • Utilta app
    Hi @DennisEmmott Thanks for your message - due to the sensitive nature of your reply, I have removed your details from the previous post. I can... see more
    by PeteC
    • 20 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 3935
      Views
  • Can anyone help
    Hi my Utilita app on my phone isn’t working it’s not been right for 3 weeks the credit on my electric meter is way out all the time (over) I... see more
    by dawnjohnstone75
    • 22 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 230
      Views
  • Utilta app
    name-Dennis Emmott address-*********************** postcode-************** see more
    by DennisEmmott
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 3935
      Views
  • Off peak power.
    Hi @Martinnoel, The off peak hours on economy 7 vary depending on what part of the UK you are staying in. I have added a link to another thread on... see more
    by WilliamB
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 487
      Views
  • Off peak power.
    What time does Utilata off peak power kick in at night And until what time in the morning?? see more
    by Martinnoel
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 487
      Views
  • App and meter connection issue
    Hi @Andyd I'm sorry to hear that you're having some issues with the app connectivity - if you pop me a DM, with some account information and your... see more
    by PeteC
    • 3 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 1446
      Views
  • App and meter connection issue
    Hi @Andyd I'm sorry to hear that you're having some issues with the app connectivity - if you pop me a DM, with some account information and your... see more
    by PeteC
    • 3 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 1446
      Views
  • The monthly prizes
    Hi @twallis2006 Thanks for getting in touch! Our Utilita giveaway draws are all drawn randomly every month. We used to announce the winners,... see more
    by PeteC
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 814
      Views
  • How do I get my son on this from eon
    Hi @Mum221! Thanks for getting in touch! It''s really straightforward to get your son to switch his supply to us - all he needs to do is visit... see more
    by PeteC
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 978
      Views
  • No Supply.
    Hi @DannyUtiCustomer! Thanks for getting in touch. I'll definitely do my best to make sure that everything is working ok for you - if you could... see more
    by PeteC
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 765
      Views
  • App and meter connection issue
    When is this issue with the app not connecting with the meters going to get sorted ? see more
    by Andyd
    • 4 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 1446
      Views
  • The monthly prizes
    Iv been with these goes just over 10 years and iv never ever one anything even though iv entered all the competitions and put extra money on to get a... see more
    by twallis2006
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 814
      Views
  • No Supply.
    A Utilita engineer installed a smart meter at this property a few months ago. At the time of installation, the electricity was working — the boiler... see more
    by DannyUtiCustomer
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 765
      Views
  • How do I get my son on this from eon
    How can I get my son onto this fro. Eon see more
    by Mum221
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 978
      Views
  • Smart meter upgrade
    Hi @Akaroa Thanks for your message! We have been investigating the text messages yourself and others have been receiving, and can confirm that... see more
    by PeteC
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1945
      Views
  • I can't power up
    Hi @ELAINE1972 Thanks for getting in touch! finan We can absolutely help with this for you! There are a few ways of being able to obtain some... see more
    by PeteC
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1035
      Views
  • I can't power up
    I need help with power up as I got no money till Friday the 30th of June ​​​​​​​ see more
    by ELAINE1972
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1035
      Views
  • Smart meter upgrade
    Hi, so there is a Smart meter upgrade in process, I received 4 texts informing me of it. Then I get one that says there is a Potential safety concern... see more
    by Akaroa
    • 6 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1945
      Views
  • Can't transfer credit
    Hi @Andyd, Yes, we should be able to transfer the funds on our systems at our side. If you give our customer services a call on 0330 333 7442, and... see more
    by WilliamB
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 9855
      Views
  • Can't transfer credit
    Yes it was,isn't there a way of utilita taking money from my gas and putting on my elec from their end ? see more
    by Andyd
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 9855
      Views
  • Can't transfer credit
    Yes it was see more
    by Andyd
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 9855
      Views
  • Can't transfer credit
    Hi @Andyd, We are having some issues with the app systems bringing up balance and usage data from some meters just now. This is primarily down to... see more
    by WilliamB
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 9855
      Views
  • Can't transfer credit
    I can't transfer credit from my gas because i can't get an accurate balance on from my meter see more
    by Andyd
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 9855
      Views
  • Feed up
    Hi @Karensmith, I'm glad to hear that you were able to get the issue sorted in the end. Thanks, ​​​​​​​William see more
    by WilliamB
    • 1 Week Ago
    • 5
      Replies
    • 0
      Likes
    • 13211
      Views
  • May gas bill?
    Hi @Asema, This is quite unusual as bills should have generated by the 8th of each month at the very latest. I would advise giving our customer... see more
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 4411
      Views
  • Feed up
    @WilliamB hi William thank you but I managed to get some help yesterday and the problem has been sorted ​​​​​​​ see more
    by Karensmith
    • 1 Week Ago
    • 5
      Replies
    • 1
      Likes
    • 13211
      Views
  • Feed up
    Hi @Karensmith, I'm sorry to hear that this has not worked. If you send me a direct message, I will be happy to look into this further for you. ... see more
    by WilliamB
    • 1 Week Ago
    • 5
      Replies
    • 0
      Likes
    • 13211
      Views
  • May gas bill?
    So I sent in my gas meter reading on 30th May, I normally get the bills between the 2nd and 5th of the month, but not had any bill on the app or... see more
    by Asema
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 4411
      Views
  • Can't seem to top up
    @WilliamB I am just afraid my electric and gas going off see more
    by MOTHERHEN322
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 8451
      Views