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47 Threads 451 Posts 7 Online viewers
Last post: Unable to top up by
Franca61

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Help & Support

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1,515 Threads 4,386 Posts 201 Online viewers
Last post: No Off Peak Power by
HanJ1

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Off Topic

The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.

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Last post: Need help by
PeteC

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Utilita Giving

Everything on our Charity Partners and latest charity work and news!

25 Threads 52 Posts 36 Online viewers
Last post: The monthly prizes by
PeteC

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Become a Bill Buster!

All the top tips on how to save energy at home.

50 Threads 99 Posts 7 Online viewers
Last post: The last Power Payback by
Rebecca

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Energy Hubs

Find out all the latest news and what’s going on in your local Utilita Energy Hub.

18 Threads 27 Posts 1 Online viewers
Last post: How do I get my son on this... by
PeteC

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Older Activity
No Off Peak Power

Hello, We are experiencing issues with having no off peak power. We have checked the storage heaters and water immersion heater and still have no... see more

by HanJ1
- 8 Hours Ago
- 0
  
  Replies
- 0
  
  Likes
- 53
  
  Views
Urgent – Topped Up But No Electricity

Hi William, Appreciate your response. However, I have tried this, but the supply is still off. Danny. see more

by DannyUtiCustomer
- 11 Hours Ago
- 2
  
  Replies
- 0
  
  Likes
- 141
  
  Views
Urgent – Topped Up But No Electricity

Hi @DannyUtiCustomer, I'm sorry to hear that this has happened and that you are still off supply. The first thing I would advise is trying to... see more

by WilliamB
- 12 Hours Ago
- 2
  
  Replies
- 0
  
  Likes
- 141
  
  Views
Urgent – Topped Up But No Electricity

Hi Utilita, I’ve topped up my smart meter today after finding my card, but the electricity is still off. I keep getting bounced between... see more

by DannyUtiCustomer
- 12 Hours Ago
- 2
  
  Replies
- 0
  
  Likes
- 141
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

Hi @KM1967, Sorry for the late reply. You are right in saying that the IHD is connected correctly to the wi-fi, this means the app should be... see more

by WilliamB
- 13 Hours Ago
- 2
  
  Replies
- 0
  
  Likes
- 1143
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

No one any idea? The smart control IS connected to wifi and cloud, but the app is always giving estimated readings and saying connect to... see more

by KM1967
- 14 Hours Ago
- 2
  
  Replies
- 0
  
  Likes
- 1143
  
  Views
Smart Unit rate for First 2 kWh

Hi @JDH Thanks for your reply! If you DM me with some account information, I can get this passed over to the relevant team to investigate this... see more

by PeteC
- 16 Hours Ago
- 7
  
  Replies
- 0
  
  Likes
- 124285
  
  Views
Smart Unit rate for First 2 kWh

@PeteC Thankyou for this. Who do I email to have a look at my bills. When I tried this last year I was assured my bills were correct but not sure... see more

by JDH
- 1 Day Ago
- 7
  
  Replies
- 0
  
  Likes
- 124285
  
  Views
Smart Unit rate for First 2 kWh

Hi @JDH Thanks for your updated post. I can confirm that if you have used 22kWh of gas over the last two days, the first two kWh of each days... see more

by PeteC
- 1 Day Ago
- 7
  
  Replies
- 0
  
  Likes
- 124285
  
  Views
Helpers

Hi @Kez19633 Thanks for your post! Our community is manned between 8:30am-4:30pm Monday - Friday. Outside of these hours, our Customer services... see more

by PeteC
- 1 Day Ago
- 1
  
  Replies
- 0
  
  Likes
- 657
  
  Views
Ihd and app stopped working after update 8 weeks ago no help from utililta

Hi @Kez19633 Thanks for taking the time to get in touch. I'm sorry to hear that your In Home Display isn't working, and that it's taken some time... see more

by PeteC
- 1 Day Ago
- 1
  
  Replies
- 0
  
  Likes
- 977
  
  Views
Smart Unit rate for First 2 kWh

Hi. Reposting this as still confusing. Adverts again now say first 2kwh each day is high tariff and rest of use then moves to low tariff for... see more

by JDH
- 2 Days Ago
- 7
  
  Replies
- 0
  
  Likes
- 124285
  
  Views
Helpers

So why don’t anyone try and help you when you ask about ihd and app not working think they are trying to cover up investigation into meter changes see more

by Kez19633
- 3 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 657
  
  Views
App not working

Hi all had an update 8 weeks ago and ever since I’m app is not running properly and my ihd won’t connect to meter I have been complaining for 8 weeks... see more

by Kez19633
- 4 Days Ago
- 0
  
  Replies
- 0
  
  Likes
- 792
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

I am customer for electricity and gas. I have smart meters and a working fine smart display unit but the app always tells me to connect my... see more

by KM1967
- 4 Days Ago
- 2
  
  Replies
- 0
  
  Likes
- 1143
  
  Views
Ihd and app stopped working after update 8 weeks ago no help from utililta

hi all I had a update about 8weeks ago and my app and ihd not working properly 1 app when I used to top up it used to tell me how much was coming... see more

by Kez19633
- 4 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 977
  
  Views
Bills

Hi @Delboy69, I would need a bit more information around what kind of set up this would be for. Is this for a new property that you've moved into,... see more

by WilliamB
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1915
  
  Views
Bills

How do I get an account for the last 3 months see more

by Delboy69
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1915
  
  Views
IHD not working

Hi @Jacek, You are correct in saying this doesn't look right. Usually the IHD screen would say trying to search for data and wouldn't show a blank... see more

by WilliamB
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 2020
  
  Views
IHD not working

Hi. Last year in November i had both (gas and electricity) meters changed (was smart- changed to newer) together with smart display...but.. From... see more

by Jacek
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 2020
  
  Views
Keep yourself safe against scammers!

As the Warm Home Discount scheme prepares to reopen in September, fraudsters are ramping up their efforts to exploit unsuspecting households. Each... see more

by PeteC
- 1 Week Ago
- 0
  
  Replies
- 1
  
  Likes
- 2496
  
  Views
Bill paid but I'm getting texts saying I have not

Hi @Maria1979k Thanks for taking the time to get in touch! Usually you'll get a payment reminder text a few days after the date that the bill... see more

by PeteC
- 1 Week Ago
- 2
  
  Replies
- 0
  
  Likes
- 4465
  
  Views
Bill paid but I'm getting texts saying I have not

Why am I getting URGENT messages saying I've not paid my bill???? Clearly I have. I've got bank aaccount proof and a confirmation email from utilita... see more

by Maria1979k
- 1 Week Ago
- 2
  
  Replies
- 0
  
  Likes
- 4465
  
  Views
Bill paid but I'm getting texts saying I have not

I've paid my bill and received a confirmation email and I'm suddenly getting URGENT text messages saying that I've not paid it. I have proof from my... see more

by Maria1979k
- 1 Week Ago
- 2
  
  Replies
- 0
  
  Likes
- 4465
  
  Views
Meter not showing correct dater

My meter is not matching the app, the app has been saying 89 days for about two weeks and I have to keep checking my meter for the correct data, I’ve... see more

by Robertredman21
- 1 Week Ago
- 0
  
  Replies
- 0
  
  Likes
- 1889
  
  Views
Unable to top up

Hi I'm new to this can anyone tell me if they're having problems topping up as I've been trying since last night, I've also tried to top up with my... see more

by Franca61
- 1 Week Ago
- 0
  
  Replies
- 0
  
  Likes
- 3029
  
  Views
Can anyone help

Hi @dawnjohnstone75, I'm sorry to hear that you are having issues with the app. Sometimes the app systems have some trouble gathering data from... see more

by WilliamB
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 4287
  
  Views
Utilta app

Hi @DennisEmmott Thanks for your message - due to the sensitive nature of your reply, I have removed your details from the previous post. I can... see more

by PeteC
- 1 Week Ago
- 3
  
  Replies
- 0
  
  Likes
- 9094
  
  Views
Can anyone help

Hi my Utilita app on my phone isn’t working it’s not been right for 3 weeks the credit on my electric meter is way out all the time (over) I... see more

by dawnjohnstone75
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 4287
  
  Views
Utilta app

name-Dennis Emmott address-*********************** postcode-************** see more

by DennisEmmott
- 1 Week Ago
- 3
  
  Replies
- 0
  
  Likes
- 9094
  
  Views

Latest discussions

No Off Peak Power

By HanJ1
8 Hours Ago 0 Replies
Urgent – Topped Up But No...

By DannyUtiCustomer
12 Hours Ago 2 Replies
Helpers

By Kez19633
3 Days Ago 1 Replies
App not working

By Kez19633
4 Days Ago 0 Replies

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem

Welcome to
the Community

Featured discussions

New to the Community

Help & Support

Off Topic

Utilita Giving

Become a Bill Buster!

Energy Hubs

Latest discussions

No Off Peak Power

Urgent – Topped Up But No...

Helpers

App not working

About

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Welcome to the Community

Featured discussions

Latest discussions

About

Customers

Contact

Welcome to
the Community