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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 406 Posts 32 Online viewersLast Post: Introduce yourself! byPosts: 406 / Threads: 37 / Online viewers: 32 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,312 Threads 3,728 Posts 249 Online viewersLast Post: What is the standing charge? byPosts: 3,728 / Threads: 1,312 / Online viewers: 249 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 51 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 51 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 40 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 40 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 48 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 48 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 20 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 20
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It's all very confusing. I did an enquiry with the Energy Ombudsman and it is still not clear. It seems that published tariff, IHD cost display and... see more
- 1 Hour Ago
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@Jenka Sorry to hear that! So can I just confirm, you have an appointment booked in for the 4th of October - our teams always book the earliest... see more
- 1 Hour Ago
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@George Hey there thanks for letting me know that extra information. That is really helpful. In that case, it sounds like something is definitely... see more
- 1 Hour Ago
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Monthly direct debit, latest bill is to the end of May 24? see more
- 18 Hours Ago
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@George Hi there! Do you pay monthly or quarterly for your bills? 😊 Thanks, Rebecca see more
- 19 Hours Ago
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@Gord Hi Gordon, Thanks again for bringing this to my attention. Thanks for providing these details via DM, I have escalated this to... see more
- 4 Days Ago
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@Korky6634 Hi there, you go to the main meter and push A, A, B. This will then restore the supply if the top-up went on successfully. Thanks,... see more
- 4 Days Ago
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Why is latest bill 1-31 May and we are near end of August, nearly 3 months adrift, I thought with Smart meters there shouldn’t be 3 month lag? see more
- 5 Days Ago
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Hi I'm wondering if there has been any updates with this problem. I noticed my smart meter had gone off so I restarted it, and still no data being... see more
- 1 Week Ago
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I ran out of gas emergency credit I've topped up how do I restore the supply see more
- 1 Week Ago
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I've tried resetting it I've tried turning it off for 24 hours then putting it back on its not showing electric or gas and when I top put I have to... see more
- 1 Week Ago
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@Jenka Hi there! Can I just check - have you tried resetting it? Is it just a case that it will not turn on? Or does it turn on and is showing an... see more
- 1 Week Ago
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My in home display is not working and hasn't been for months I've rang loads of times about it and still no further forward I have to manually put my... see more
- 1 Week Ago
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@Jacci Hi there! It can take up to 72 hours to sync your meters with our internal Utilita systems. Can I just check this is still the case? ... see more
- 1 Week Ago
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@Gord Hi there. I am extremely sorry to read your poor start to being with Utilita. That is not good to hear. I would like to get this... see more
- 1 Week Ago
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Hi I had a new gas meter installed in June. When the engineer installed it, he said there was £30+ left on the credit. After he went the meter was... see more
- 1 Week Ago
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I had new smart meters installed yesterday work man said ihd would be conected in 1 hour however it isnt and my app isnt updating so i cant see... see more
- 1 Week Ago
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Hi Rebecca. I have sent a PM just now with the details. see more
- 2 Weeks Ago
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@DelOne Oh no I am sorry to hear that! Not ideal. I would love to escalate this for you to see what is causing this. Please could you pop me... see more
- 2 Weeks Ago
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I got new electricity and gas smart meters 2 weeks ago. When will they start working? They have not yet connected to the network so I can’t see usage... see more
- 2 Weeks Ago
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@Rebecca I have spoken to my new supplier and the objections are coming from your end. They are going to request the supply again and fingers crossed... see more
- 2 Weeks Ago
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@Chardy Hi there, and sorry to hear this. Sometimes the supplier actually does not give a reason, which can be very frustrating for your current... see more
- 2 Weeks Ago
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Hi, I’ve had Utilita smart meters for a few months now, today my in home display meter screen went black suddenly, I unplugged it, removed... see more
- 2 Weeks Ago
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Utilita have objected to my switch to another provider. There is no debt on my account and when I spoke to the advisor I was told there is no reason... see more
- 2 Weeks Ago
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@Amarrahh Hi there, there could be a number of reasons as to why you have not received a bill as yet, if you have downloaded our My Utilita app you... see more
- 3 Weeks Ago
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@Dfeest84 It depends on what type of meters you have in the property also you do need to make sure that the In home display is near to the main... see more
- 3 Weeks Ago
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@Jacci Please call our customer sevice number on 0345 207 2000 and one of our advisors will be able to transfer the money on to the new meter. ... see more
- 3 Weeks Ago
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