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813Online
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5,521Posts
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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.48 Threads 455 Posts 8 Online viewersLast post: meter problem byPosts: 455 / Threads: 48 / Online viewers: 8 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,523 Threads 4,406 Posts 193 Online viewersLast post: Sign up links byPosts: 4,406 / Threads: 1,523 / Online viewers: 193 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!25 Threads 52 Posts 78 Online viewersLast post: The monthly prizes byPosts: 52 / Threads: 25 / Online viewers: 78 -
Become a Bill Buster!
All the top tips on how to save energy at home.50 Threads 99 Posts 8 Online viewersLast post: The last Power Payback byPosts: 99 / Threads: 50 / Online viewers: 8 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.18 Threads 27 Posts 1 Online viewersLast post: How do I get my son on this... byPosts: 27 / Threads: 18 / Online viewers: 1
- Older Activity
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I have a few friends who are thinking of switching, and I am trying to find the link from my account, with no luck. I have looked all over my... see more
- 9 Hours Ago
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62Views
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Thank you for your reply William. I was originally on prepayment but found out Utilita had switched me to credit billing because, not having a... see more
- 10 Hours Ago
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152Views
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And your t&c stipulate you DO NOT need to use your IHD. The meters get sent to your system which works, the app does not. Its most likely the update... see more
- 10 Hours Ago
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610Views
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This has been happending to me for a number of weeks. Had a complaint logged and after a week get s phone call saying its because i am not using... see more
- 10 Hours Ago
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3Replies
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610Views
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As above I switched to Utilita and had a smart meter installed I have had no hot water since I’m on economy 7 but it’s not kicking in to heat my... see more
- 10 Hours Ago
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64Views
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Hi @TheFugitive, If you are on our Smart Energy tariff, then this is no consumption no payment. So it is strange that while the property was... see more
- 11 Hours Ago
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Gas and electricity supplies turned off at the consumer unit. House was unoccupied for almost two years. Electricity meter was advancing whilst... see more
- 14 Hours Ago
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152Views
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Hi @David78, Thanks for confirming this information. The issue is only with the usage display, meaning that extra usage displayed will not be... see more
- 1 Day Ago
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3Replies
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715Views
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both meter and in home display the app has no effect see more
- 1 Day Ago
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3Replies
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715Views
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Hi Everyone, We're thrilled to announce the launch of our brand-new help centre, designed with you in mind! 🎉 Our goal is to make it easier than... see more
- 1 Day Ago
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Hi @David78, This has been an effect of the meter update, and we have noticed that this has affected customers. Can I ask if this is showing on... see more
- 1 Day Ago
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3Replies
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715Views
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hi I'm new to something like this but has anyone else noticed since the national meter update that everytime you top up it gets applied to the cost... see more
- 1 Day Ago
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715Views
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Hi @RachArmatage, I'm sorry to hear you are having issues after the smart meter update. We have noticed that the app has been having some issues... see more
- 2 Days Ago
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3Replies
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610Views
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I’ve tried to transfer credit from my gas meter but it’s saying I can’t because it hasn’t had an up to date meter reading. It’s been saying this... see more
- 2 Days Ago
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3Replies
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610Views
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Roger: it is annoying. But, as IT worker myself, these things can be very difficult to pinpoint. Consumer products are notoriously hard to... see more
- 3 Days Ago
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5Replies
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1Likes
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Hi @RogerGreenwood, In regards to the issues you have posted here, for more technical app issues like this, we would need to raise a ticket with... see more
- 3 Days Ago
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5Replies
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Hi @RogerGreenwood, I'm sorry to hear that you are having issues with the app. The app is having issues connecting to the IHD at the moment, and... see more
- 3 Days Ago
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1Replies
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1022Views
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Hi @Kez19633, I'm sorry that the issues you posted before are still ongoing, I seen you were speaking to Pete about these. Unfortunately, Pete is... see more
- 3 Days Ago
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1Replies
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707Views
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I have exactly the same problem and had a lengthy conversation with customer services who said it was normal and basically tough .. yet here you... see more
- 4 Days Ago
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5Replies
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So why do you ask for more information and do nothing about it this committee site is as bad as the help line terrible service see more
- 4 Days Ago
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1Replies
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707Views
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Can anyone help me .. I don’t understand why my app will not give me a smart score or near realtime data.. My IHD always reads the same... see more
- 5 Days Ago
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1Replies
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1022Views
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Hi @faye, I'm sorry to hear that your IHD has stopped working. As this is quite account specific, the best course of action is to give our... see more
- 6 Days Ago
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1Replies
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1205Views
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Hi when I join Utilita I never got a new in home display they said to carry on using my one from eon but now that one is not working how do I get a... see more
- 6 Days Ago
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1Replies
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1205Views
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Hi @HanJ1, Usually we would advise to have an electrician look at the supply first if the meter looks to be functioning on our side, and if some... see more
- 1 Week Ago
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1Replies
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1821Views
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Hello, We are experiencing issues with having no off peak power. We have checked the storage heaters and water immersion heater and still have no... see more
- 1 Week Ago
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1Replies
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1821Views
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Hi William, Appreciate your response. However, I have tried this, but the supply is still off. Danny. see more
- 1 Week Ago
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2Replies
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2545Views
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Hi @DannyUtiCustomer, I'm sorry to hear that this has happened and that you are still off supply. The first thing I would advise is trying to... see more
- 1 Week Ago
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2Replies
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0Likes
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2545Views
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Hi Utilita, I’ve topped up my smart meter today after finding my card, but the electricity is still off. I keep getting bounced between... see more
- 1 Week Ago
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2Replies
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2545Views
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Hi @KM1967, Sorry for the late reply. You are right in saying that the IHD is connected correctly to the wi-fi, this means the app should be... see more
- 1 Week Ago
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5Replies
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No one any idea? The smart control IS connected to wifi and cloud, but the app is always giving estimated readings and saying connect to... see more
- 1 Week Ago
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5Replies
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4374Views
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