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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.43 Threads 442 Posts 7 Online viewersLast Post: I don't understand kwh can I... byPosts: 442 / Threads: 43 / Online viewers: 7 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,474 Threads 4,273 Posts 135 Online viewersLast Post: Topped up on app but no... byPosts: 4,273 / Threads: 1,474 / Online viewers: 135 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 50 Posts 175 Online viewersLast Post: Does anyone win the... byPosts: 50 / Threads: 24 / Online viewers: 175 -
Energy Saving Tips
All the top tips on how to save energy at home.50 Threads 99 Posts 12 Online viewersLast Post: The last Power Payback byPosts: 99 / Threads: 50 / Online viewers: 12 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.17 Threads 25 Posts 5 Online viewersLast Post: Broken smart hub byPosts: 25 / Threads: 17 / Online viewers: 5
- Older Activity
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I topped meter up had email and text it says top up successfull but it hasn't gone on the meter and ain't received top up code but money been taken... see more
- 4 Hours Ago
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Hi @DBURDEN17 Thanks for getting in touch! The easiest way to find out about your recent In Home Display order would be to contact our Customer... see more
- 1 Day Ago
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Thanks, I will send you DM. Just for record, the messages about the bill are sent by email and by app notifxations too. I got another one... see more
- 2 Days Ago
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Need help on how to follow up on a recent call to customer services regarding a new in home display device and was told id recive an email about the... see more
- 3 Days Ago
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Hi @Mah50569, It seems like we may have lost the remote communication to your meter. If you give our customer services a call on 0345 207 2000,... see more
- 4 Days Ago
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Hi @KM1967, This may have something to do with the switch from credit mode to pre-payment. The app system will only show information from the... see more
- 4 Days Ago
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Hi, I'm an electric only household that was on Economy 7, but believe I switched to Utilita on a single rate supply. When I joined Utilita back... see more
- 4 Days Ago
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The duplicate entries in the app are now gone, whcih is good. Thanks for the help. see more
- 4 Days Ago
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4replies
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Hi I continue to have issues with the app. My usage is very limited, and I recently changed to pre-paid. I have 45.39 and 27.40 credit... see more
- 4 Days Ago
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This matter was resolved, app worked again see more
- 4 Days Ago
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Hi @rangerover1, I'm sorry to hear of the issues you are having with your smart meter. Can I ask, was this the meter itself that is not receiving... see more
- 5 Days Ago
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meter is not receiving data its doing my head in i payed back the emergency credit plus loads more but its not showing on meter i feel like changing... see more
- 6 Days Ago
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Hi @Samantha123, I'm sorry to hear this our customer service team are all trained to be able to help customers with Financial assistance by... see more
- 6 Days Ago
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I can’t power up and have no money to top up see more
- 6 Days Ago
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Hi @Henry1980, This is an issue that has been affecting quite a few of our customers recently. If you send me a direct message then I will be able... see more
- 1 Week Ago
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My power up hasn't worked for several weeks, I have tried again today and still I'm getting told "meter not eligible", I have no debt on either meter. see more
- 1 Week Ago
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Hi @Louby123 Thanks for getting in touch. I'd really like to have a look into this in a bit more detail for you - I'll pass this over to... see more
- 1 Week Ago
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I updated both my gas and electricity debt recovery rate in December after switching to Utilita and going on prepayment meters. When trying to adjust... see more
- 2 Weeks Ago
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Hi! Thanks for bringing this to our attention! I'll definitely take a look into this in a bit more detail for you - if you could Direct Message me... see more
- 2 Weeks Ago
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2replies
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Hi I changed tariff. From premium to prepaid. now on the app I’m told “sorry to see you go”wft? see image. Will this fix itself ? see more
- 3 Weeks Ago
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2replies
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Hi @KM1967, This is not something we would expect to see in the app, however this shouldn't cause any issues with your supply or account... see more
- 3 Weeks Ago
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Thanks. Is it normal that I have 2x electricity and 2x gas in the app ? With identical data. See attachments. see more
- 3 Weeks Ago
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4replies
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Hi @KM1967, I'm sorry to here that you had a lot of issues with us getting the smart meters working. However, I'm glad to hear that these were... see more
- 3 Weeks Ago
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4replies
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Hi A few months ago, after a lot of hassle, Utilita was able to get both my smart meters working. both are in credit mode. both show my... see more
- 3 Weeks Ago
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4replies
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Are you looking to cut down on your energy bills while enjoying some outdoor fun? Utilita, in collaboration with the University of Southampton,... see more
- 3 Weeks Ago
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Hi @Maddz, Unfortunately, there is no way to convert your usage into a monetary value instead of kwh on the app if you are a credit customer.... see more
- 3 Weeks Ago
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