utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      39 Threads 422 Posts 110 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 422 / Threads: 39 / Online viewers: 110

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,402 Threads 4,052 Posts 93 Online viewers
      Last Post: Not commissioned meter. by
      Broon
      Posts: 4,052 / Threads: 1,402 / Online viewers: 93

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 309 Online viewers
      Last Post: What are you listening To ? by
      Trikky2
      Posts: 298 / Threads: 88 / Online viewers: 309

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 4 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 4

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      49 Threads 97 Posts 4 Online viewers
      Last Post: Power Payback by
      Rebecca
      Posts: 97 / Threads: 49 / Online viewers: 4

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      17 Threads 25 Posts 5 Online viewers
      Last Post: Broken smart hub by
      Dean
      Posts: 25 / Threads: 17 / Online viewers: 5
    • Not commissioned meter.
      Hi, newbie here! Had smart meters and IHD installed 2 weeks ago. 2 engineer visits and still not updating IHD nor app. Tried calling many times but... see more
      by Broon
      • 26 Minutes Ago
      • 0
        replies
      • 0
        thumbs up
      • 1
        views
    • IHD and app not connecting
      @Rebecca ​​​​​​​Hello Rebecca , sadly the case is still opened as it's not been resolved see more
      by Tee93
      • 7 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 413
        views
    • Connect to WiFi - App issue!
      @Shahbaz420 Hi there! Have you called in to to Utilita Contact Centre to get this looked into? They will have access to the back end of your... see more
      by Rebecca
      • 8 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 70273
        views
    • Broken smart hub
      Hi @Kez63, I will be happy to have a look into this for you if it’s been over a month then it is possible that it has been lost in transit.... see more
      by Dean
      • 8 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 77
        views
    • Gas display not showing correctly
      @Dizib Hey there! Sorry to hear this! Have you tried calling into the Contact Centre to get this reported? They will have access to your back end of... see more
      by Rebecca
      • 8 Hours Ago
      • 1
        replies
      • 0
        thumbs up
      • 36
        views
    • Support Needed for Monitor Connection Issue
      @Eugeniy Hey there! Can you pop me your full address and account number via private mail using the link in my signature and I can get this escalated... see more
      by Rebecca
      • 8 Hours Ago
      • 1
        replies
      • 0
        thumbs up
      • 99
        views
    • IHD and app not connecting
      @Tee93 Hey there! Is this still the case? see more
      by Rebecca
      • 8 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 413
        views
    • Gas display not showing correctly
      My gas display is not showing correctly. I have topped up regularly, I had over 100 pounds in savings however. The gas cut out at the beginning of... see more
      by Dizib
      • 22 Hours Ago
      • 1
        replies
      • 0
        thumbs up
      • 36
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    • Broken smart hub
      I have tried the chat line they said over a month they would send one out still hasn't arrived chat line not very good ask for proof it's been sent... see more
      by Kez63
      • 1 Day Ago
      • 3
        replies
      • 0
        thumbs up
      • 77
        views
    • Broken smart hub
      Hi @Kez63, I am sorry to hear that your IHD has stopped working, to request a new one any of our agents will be able to action this and you can... see more
      by Dean
      • 1 Day Ago
      • 3
        replies
      • 0
        thumbs up
      • 77
        views
    • Broken smart hub
      Hi my smart hub has stopped working the screen just went blank I've had it since they first come out how do I get a new one see more
      by Kez63
      • 1 Day Ago
      • 3
        replies
      • 0
        thumbs up
      • 77
        views
    • Smart meter upgrade
      Hi @bigjye2312, I am able to confirm that this is one of the SMS used by us here at Utilita these messages are usually sent to customers that are... see more
      by Dean
      • 1 Day Ago
      • 1
        replies
      • 0
        thumbs up
      • 97
        views
    • Connect to WiFi - App issue!
      @Rebecca I'm having the same issue on my iphone 12 pro max, the app is updated, ios is updated also to the latest version, I've deleted the app,... see more
      by Shahbaz420
      • 2 Days Ago
      • 3
        replies
      • 0
        thumbs up
      • 70273
        views
    • Support Needed for Monitor Connection Issue
      Hi, I've been unable to use the monitor as intended for a month since I received it. The monitor does not detect data from the gas and... see more
      by Eugeniy
      • 3 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 99
        views
    • Smart meter upgrade
      Hi I received a text message on Thurs 1400 asking me too text a number and utilita would call me back regarding smart meters upgrade has anyone else... see more
      by bigjye2312
      • 3 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 97
        views
    • In home display stuck on connecting screen
      This Is happening to me, rang numerous times, still no help. Did yours work in the end? see more
      by SueB1
      • 4 Days Ago
      • 4
        replies
      • 0
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      • 93213
        views
    • Power Payback
      @stj2006 Hey there, I have replied to your comments on the main Power Payback thread you have also been posting on here. see more
      by Rebecca
      • 5 Days Ago
      • 8
        replies
      • 0
        thumbs up
      • 886
        views
    • Power Payback
      @stj2006 Hey there, I have replied to your comments on the main Power Payback thread you have also been posting on here. see more
      by Rebecca
      • 5 Days Ago
      • 8
        replies
      • 0
        thumbs up
      • 886
        views
    • Can't fully open my app
      @Adz I would advise calling into the contact centre and reporting this as they'll have access to your account and therefore be able to identify... see more
      by Rebecca
      • 5 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 4227
        views
    • Utilita Power Payback 2024 – 2025
      @stj2006 In regards to the usage data on your smart meters, I would advise calling into Utilita Contact Centre and reporting this, as they will have... see more
      by Rebecca
      • 5 Days Ago
      • 11
        replies
      • 0
        thumbs up
      • 9341
        views
    • Utilita Power Payback 2024 – 2025
      @stj2006 Hi again! I am really sorry you have been left disappointed after switching all those items off. I have reported this back to the... see more
      by Rebecca
      • 5 Days Ago
      • 11
        replies
      • 0
        thumbs up
      • 9341
        views
    • Can't fully open my app
      I've had the same problem for months now. Tried clearing cache and data, uninstalling and reinstalling. I can still top up etc but can't enter any... see more
      by Adz
      • 5 Days Ago
      • 5
        replies
      • 1
        thumbs up
      • 4227
        views
    • Transfer money between your meters!
      @stj2006 Hi there, do you have emergency credit/friendly credit to pay back to the meter your are transferring funds to? see more
      by Rebecca
      • 5 Days Ago
      • 38
        replies
      • 0
        thumbs up
      • 396260
        views
    • IHD and app not connecting
      @Rebecca ​​​​​Hi thank you for your reply I tried calling and they informed me it was being reset remotely by the team and everything will be back... see more
      by Tee93
      • 5 Days Ago
      • 4
        replies
      • 1
        thumbs up
      • 413
        views
    • Power Payback
      Wow I wish my electricity was so low, I use between £2.50 and £4.50 a day depends if its a wash day and/or cleaning day. Im not sure where they will... see more
      by stj2006
      • 6 Days Ago
      • 8
        replies
      • 0
        thumbs up
      • 886
        views
    • Power Payback
      Hi there, Sorry you got nothing, I did ok. As I have said I'm a light user. If I average it out over the past year it comes to 3.1p per hour. So... see more
      by Trikky2
      • 6 Days Ago
      • 8
        replies
      • 1
        thumbs up
      • 886
        views
    • Power Payback
      They have absolutely mugged us off. I got nothing. My original text said 0.36p per kw/h (rounded up). I won't be doing it again... in fact I might... see more
      by stj2006
      • 6 Days Ago
      • 8
        replies
      • 0
        thumbs up
      • 886
        views
    • Transfer money between your meters!
      Hey, Can you tell me if transferring credit between meters is subject to debt repayment. When I have performed a swap in the past if takes 20%... see more
      by stj2006
      • 6 Days Ago
      • 38
        replies
      • 0
        thumbs up
      • 396260
        views
    • Usage Data All Wrong in App
      No I will attempt ring them tomorrow. Thanks see more
      by stj2006
      • 6 Days Ago
      • 5
        replies
      • 1
        thumbs up
      • 678
        views
    • Utilita Power Payback 2024 – 2025
      @Rebecca the balance seems to be fine albeit a bit delayed. The rest of usage data is allover the shop, for both gas and electric. see more
      by stj2006
      • 6 Days Ago
      • 11
        replies
      • 0
        thumbs up
      • 9341
        views