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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 406 Posts 21 Online viewersLast Post: Introduce yourself! byPosts: 406 / Threads: 37 / Online viewers: 21 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,302 Threads 3,691 Posts 106 Online viewersLast Post: Meter Debt Query byPosts: 3,691 / Threads: 1,302 / Online viewers: 106 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 45 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 45 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 35 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 35 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 18 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 18 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 29 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 29
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Hi Rebecca As far as I'm aware I haven't used Emergency credit or Power Up. Sometimes it says Friendly credit is in operation......is that... see more
- 1 Hour Ago
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Twice on the 13th July I tried to move money from gas on transfer credit. Twice it said it had failed. I went to try again today and can see on the... see more
- 2 Hours Ago
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Hi. This happened to me on 13th. Twice it said the withdrawal from gas to savings had failed. I went to try again today and can see that online and... see more
- 2 Hours Ago
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@Andywellerman Hi Andy this would be due to if you had used any of your Emergency/Friendly Credit - or a Power Up? That is the only reasons for why a... see more
- 4 Hours Ago
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Hi I was just about to top up and it said 25% of my top up would be taken for a Meter Debt of £41.54 Please can you look into this and explain... see more
- 23 Hours Ago
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Hi @zoevic, I can confirm that this is currently a genuine promotion being offered by Utilita. Kind Regards Dean see more
- 1 Day Ago
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Hi @Trikky2 I am sorry to hear of your initial issues but am pleased to hear you have resolved this. Kind Regards Dean see more
- 1 Day Ago
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Asking for a friend, is this a genuine email & is anyone in particular getting - see more
- 1 Day Ago
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Ignore, have solved it Hi, Running out of credit for my electric. Not had to do it for a while but went on your website to add some... see more
- 3 Days Ago
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@Jacci Sorry to hear this! Can I ask what it's displaying on the screen? Rebecca see more
- 1 Week Ago
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My in home display wont connect i have tried everything and its standing opposite electric meter see more
- 1 Week Ago
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The £50 I put on for gas is now showing on the unit but nothing for the £50 on the electric, so I can see how much credit I have and usage for has... see more
- 1 Week Ago
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@Ginasmiffy Can I just check, is this just the In Home Display or is this not showing on the app either for your top-up & balance for electric? ... see more
- 1 Week Ago
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@foggii Sorry to hear this! That is certainly not helpful! As the nature of this question is account specific, can you private message me your... see more
- 1 Week Ago
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I've had a smart meter for has and electricity today, the hand unit is showing has but not electric, I topped both up by £50. Using the app but... see more
- 1 Week Ago
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@prakash1160 Hi there 👋 AutoPay is linked directly to the saved card, due to how the permissions around taking the payments are. With this in... see more
- 1 Week Ago
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Message saying reply YES to short code to 88454 and I will be called back to arrange a visit but having tried several time I get a 'not sent' from my... see more
- 1 Week Ago
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Hey I have been waiting now for the unit rates I am charged to drop in line with the July 1st Price Cap. But they have not. Can anyone advise when... see more
- 1 Week Ago
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I have a new Debit card which I have updated and saved as default card but can't delete the old one as it is linked to auto-pay. Any suggestions how... see more
- 2 Weeks Ago
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