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Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      39 Threads 422 Posts 5 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 422 / Threads: 39 / Online viewers: 5

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,375 Threads 3,939 Posts 77 Online viewers
      Last Post: Can't fully open my app by
      stevieinUK
      Posts: 3,939 / Threads: 1,375 / Online viewers: 77

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 193 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 193

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 2 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 2

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 2 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 2

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 1 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 1
    • Can't fully open my app
      I can't open my app at the home page or the other one with the 3 bars at the end. The rest are fine, but trying to open those 2 keeps coming up... see more
      by stevieinUK
      • 1 Day Ago
      • 0
        replies
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      • 124
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    • In happy
      @Kadie1Emmie2 Sorry to hear that! I have replied to your private mail 😊 We will get this looked into for you👍 Thanks, Rebecca see more
      by Rebecca
      • 1 Day Ago
      • 5
        replies
      • 0
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      • 2760
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    • New top up card
      @Joyh Hi there - what platform/top-up method are you using? 🤗 see more
      by Rebecca
      • 2 Days Ago
      • 1
        replies
      • 0
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      • 509
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    • How to: Request a Replacement Top-up Card
      @Joyh Hi there - what platform/top-up method are you using? 🤗 see more
      by Rebecca
      • 2 Days Ago
      • 4
        replies
      • 0
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      • 19306
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    • Utilita Power Payback 2024 – 2025
      Can you confirm i am registered for Power Payback please see more
      by zoevic
      • 3 Days Ago
      • 1
        replies
      • 0
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      • 2569
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    • In happy
      Just contacted the help centre only to be told it’s not something they can do from their end regarding my loyalty points. see more
      by Kadie1Emmie2
      • 3 Days Ago
      • 5
        replies
      • 0
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      • 2760
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    • How to: Request a Replacement Top-up Card
      Hi, could you please help me with an issue im having regarding a new smart meter fitted and new top up card? I got a new meter fitted today as they... see more
      by Joyh
      • 3 Days Ago
      • 4
        replies
      • 0
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      • 19306
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    • New top up card
      Hi, I've just had a new smart meter installed & have been given a new top up card. Can anyone tell me how I take off my old pay as you go top up card... see more
      by Joyh
      • 3 Days Ago
      • 1
        replies
      • 1
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      • 509
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    • In happy
      @Kadie1Emmie2 That is a very valid point! Can you pop me a private mail using the link in your signature and include: Your full address, postcode,... see more
      by Rebecca
      • 3 Days Ago
      • 5
        replies
      • 0
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      • 2760
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    • The warm home discount is coming soon!
      @Asema So pleased that article was helpful! 🤗 Just shout if there is anything else 😊 see more
      by Rebecca
      • 3 Days Ago
      • 10
        replies
      • 0
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      • 223728
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    • The warm home discount is coming soon!
      @RebeccaThank you so much, I didn't see the bit about it being in two parts, thank you again. see more
      by Asema
      • 4 Days Ago
      • 10
        replies
      • 1
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      • 223728
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    • In happy
      Hi the loyalty points that get entered into the monthly draw,I moved address in jan but am still a customer with yourself and thought my loyalty... see more
      by Kadie1Emmie2
      • 5 Days Ago
      • 5
        replies
      • 0
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      • 2760
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    • Introduce yourself!
      @DarrenR That is so great to hear, sounds like you have some very interesting interests and I look forward to hearing from you more here on the... see more
      by Rebecca
      • 5 Days Ago
      • 300
        replies
      • 0
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      • 1295322
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    • In happy
      @Kadie1Emmie2 Hi there, when you say loyalty points, what are you referring to? Thanks, ​​​​​​​Rebecca see more
      by Rebecca
      • 5 Days Ago
      • 5
        replies
      • 0
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      • 2760
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    • Still having trouble
      Hi Rebecca, I finally got some credit on through a lovely lady at the call centre, my app is still frozen and I can't use it but hopefully she passed... see more
      by BradfordGent66
      • 5 Days Ago
      • 5
        replies
      • 0
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      • 3983
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    • In happy
      Why is it I’ve been a customer for nearly 5 years but have 0 loyalty points see more
      by Kadie1Emmie2
      • 5 Days Ago
      • 5
        replies
      • 1
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      • 2760
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    • Verify code
      @Elsie22 I would strongly suggest calling up the contact centre and they will be able to investigate the back end of your account and understand what... see more
      by Rebecca
      • 5 Days Ago
      • 3
        replies
      • 0
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      • 6060
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    • Verify code
      Yes I have all of that and it still not working see more
      by Elsie22
      • 5 Days Ago
      • 3
        replies
      • 0
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      • 6060
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    • Still having trouble
      @BradfordGent66 Hi there, yes if you use the line it should do yes as it does not require having the app. I would strongly suggest calling up the... see more
      by Rebecca
      • 5 Days Ago
      • 5
        replies
      • 0
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      • 3983
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    • Still having trouble
      Now I've just used the automated payment line, cut me off as I was getting the top up code, what is it with this company, never knew it would be so... see more
      by BradfordGent66
      • 5 Days Ago
      • 5
        replies
      • 0
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      • 3983
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    • Still having trouble
      No sorry I haven't got a screenshot, it just says my meters haven't updated for 325 day's, the amount on the app is completely wrong and hasn't... see more
      by BradfordGent66
      • 5 Days Ago
      • 5
        replies
      • 0
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      • 3983
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    • Still having trouble
      @BradfordGent66 Hi there, sorry to hear this. Have you got any screen shots to show what it's displaying for you? This will help understand what... see more
      by Rebecca
      • 5 Days Ago
      • 5
        replies
      • 0
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      • 3983
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    • Moving gas credit to electric
      @DennisEmmott Hi, you'll find the answer in out following help article: Transfer money between your meters! see more
      by Rebecca
      • 5 Days Ago
      • 1
        replies
      • 0
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      • 1688
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    • Verify code
      @Elsie22 Hi there, have you got the latest version of the app downloaded, and got the most up to date smartphone software downloaded? Thanks,... see more
      by Rebecca
      • 5 Days Ago
      • 3
        replies
      • 0
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      • 6060
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    • The warm home discount is coming soon!
      @Asema Hey there, You'll find all the answers to this in our following article: Utilita Warm Home Discount - Payment Dates Let me know if... see more
      by Rebecca
      • 5 Days Ago
      • 10
        replies
      • 0
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      • 223728
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    • Still having trouble
      Just been told my account isn't linked to the app, I've been a customer for 17years never had a problem, how do I get someone to call me to sort this... see more
      by BradfordGent66
      • 5 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 3983
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    • The warm home discount is coming soon!
      I had an email this morning saying my £75 warm home discount has been applied, I have an electric pre payment smart meter, it has gone to my meter. ... see more
      by Asema
      • 6 Days Ago
      • 10
        replies
      • 0
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      • 223728
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    • Top up Troubles
      Found a shop to pin in my gas card manually and even that doesn't work, so it goes from bad to worse with utilita at the moment, I'm losing the will,... see more
      by BradfordGent66
      • 1 Week Ago
      • 3
        replies
      • 0
        thumbs up
      • 2437
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    • Moving gas credit to electric
      Had gas meter removed but still got a small amount of credit on it how can I move it over to electric see more
      by DennisEmmott
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 1688
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    • Does anyone win the competitions
      I have been with Utilita for I cannot remember how many years. I think I am in it, with my condition, I suffer with brain fog, so I find it hard... see more
      by avebav
      • 1 Week Ago
      • 10
        replies
      • 0
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      • 109214
        views