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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 406 Posts 29 Online viewersLast Post: Introduce yourself! byPosts: 406 / Threads: 37 / Online viewers: 29 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,307 Threads 3,709 Posts 282 Online viewersLast Post: New Smart Meters byPosts: 3,709 / Threads: 1,307 / Online viewers: 282 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 47 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 47 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 48 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 48 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 54 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 54 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 36 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 36
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Hi Rebecca. I have sent a PM just now with the details. see more
- 22 Hours Ago
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@DelOne Oh no I am sorry to hear that! Not ideal. I would love to escalate this for you to see what is causing this. Please could you pop me... see more
- 22 Hours Ago
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I got new electricity and gas smart meters 2 weeks ago. When will they start working? They have not yet connected to the network so I can’t see usage... see more
- 1 Day Ago
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@Rebecca I have spoken to my new supplier and the objections are coming from your end. They are going to request the supply again and fingers crossed... see more
- 1 Day Ago
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@Chardy Hi there, and sorry to hear this. Sometimes the supplier actually does not give a reason, which can be very frustrating for your current... see more
- 1 Day Ago
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Hi, I’ve had Utilita smart meters for a few months now, today my in home display meter screen went black suddenly, I unplugged it, removed... see more
- 1 Day Ago
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Utilita have objected to my switch to another provider. There is no debt on my account and when I spoke to the advisor I was told there is no reason... see more
- 1 Day Ago
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@Amarrahh Hi there, there could be a number of reasons as to why you have not received a bill as yet, if you have downloaded our My Utilita app you... see more
- 1 Week Ago
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@Dfeest84 It depends on what type of meters you have in the property also you do need to make sure that the In home display is near to the main... see more
- 1 Week Ago
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@Jacci Please call our customer sevice number on 0345 207 2000 and one of our advisors will be able to transfer the money on to the new meter. ... see more
- 1 Week Ago
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Credit on meter when meter is changed see more
- 1 Week Ago
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My in home smart meter has not worked for several mo ths now just stuck on the loading screen and constantly says connecting. I have spoken to... see more
- 1 Week Ago
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Hi, I am three months in on my new Utilita account, and yet so far I have not received a bill and even though I have smart meters everything is... see more
- 1 Week Ago
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@DonnaHT So glad to hear it's sorted - if it happens again please let me know! Thanks, Rebecca see more
- 3 Weeks Ago
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@Rebecca the days allowance showed as though the money had been put on the electricity aswell. But the pounds and pence did not. I also did not... see more
- 3 Weeks Ago
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@DonnaHT OK - please do let me know how you get on! Please shout me if you need any further advice or support. 🤗 see more
- 4 Weeks Ago
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@Rebecca yes. It is showing as a debit taken from gas on my smart meter despite it telling me it failed. But the amount is nowhere to be seen in... see more
- 4 Weeks Ago
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@DonnaHT Hi there Donna, are you ensuring that you're following the steps as per the 'How To Article'? see more
- 4 Weeks Ago
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Hi Rebecca As far as I'm aware I haven't used Emergency credit or Power Up. Sometimes it says Friendly credit is in operation......is that... see more
- 4 Weeks Ago
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Twice on the 13th July I tried to move money from gas on transfer credit. Twice it said it had failed. I went to try again today and can see on the... see more
- 4 Weeks Ago
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Hi. This happened to me on 13th. Twice it said the withdrawal from gas to savings had failed. I went to try again today and can see that online and... see more
- 4 Weeks Ago
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@Andywellerman Hi Andy this would be due to if you had used any of your Emergency/Friendly Credit - or a Power Up? That is the only reasons for why a... see more
- 4 Weeks Ago
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Hi I was just about to top up and it said 25% of my top up would be taken for a Meter Debt of £41.54 Please can you look into this and explain... see more
- 4 Weeks Ago
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Hi @zoevic, I can confirm that this is currently a genuine promotion being offered by Utilita. Kind Regards Dean see more
- 4 Weeks Ago
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Hi @Trikky2 I am sorry to hear of your initial issues but am pleased to hear you have resolved this. Kind Regards Dean see more
- 4 Weeks Ago
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