utilita.co.uk

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    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and Support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    47 Threads 451 Posts 22 Online viewers
    Last post: Unable to top up by
    Franca61
    Posts: 451 / Threads: 47 / Online viewers: 22

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,513 Threads 4,379 Posts 364 Online viewers
    Last post: Smart Unit rate for First 2... by
    JDH
    Posts: 4,379 / Threads: 1,513 / Online viewers: 364

  3. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    89 Threads 300 Posts 93 Online viewers
    Last post: Need help by
    PeteC
    Posts: 300 / Threads: 89 / Online viewers: 93

  4. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 52 Posts 75 Online viewers
    Last post: The monthly prizes by
    PeteC
    Posts: 52 / Threads: 25 / Online viewers: 75

  5. Become a Bill Buster!

    All the top tips on how to save energy at home.
    50 Threads 99 Posts 15 Online viewers
    Last post: The last Power Payback by
    Rebecca
    Posts: 99 / Threads: 50 / Online viewers: 15

  6. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    18 Threads 27 Posts 8 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 27 / Threads: 18 / Online viewers: 8
  • Smart Unit rate for First 2 kWh
    @PeteC Thankyou for this. Who do I email to have a look at my bills. When I tried this last year I was assured my bills were correct but not sure... see more
    by JDH
    • 7 Hours Ago
    • 6
      Replies
    • 0
      Likes
    • 123612
      Views
  • Smart Unit rate for First 2 kWh
    Hi @JDH Thanks for your updated post. I can confirm that if you have used 22kWh of gas over the last two days, the first two kWh of each days... see more
    by PeteC
    • 12 Hours Ago
    • 6
      Replies
    • 0
      Likes
    • 123612
      Views
  • Helpers
    Hi @Kez19633 Thanks for your post! Our community is manned between 8:30am-4:30pm Monday - Friday. Outside of these hours, our Customer services... see more
    by PeteC
    • 12 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 408
      Views
  • Ihd and app stopped working after update 8 weeks ago no help from utililta
    Hi @Kez19633 Thanks for taking the time to get in touch. I'm sorry to hear that your In Home Display isn't working, and that it's taken some time... see more
    by PeteC
    • 12 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 588
      Views
  • Smart Unit rate for First 2 kWh
    Hi. Reposting this as still confusing. Adverts again now say first 2kwh each day is high tariff and rest of use then moves to low tariff for... see more
    by JDH
    • 1 Day Ago
    • 6
      Replies
    • 0
      Likes
    • 123612
      Views
  • Helpers
    So why don’t anyone try and help you when you ask about ihd and app not working think they are trying to cover up investigation into meter changes see more
    by Kez19633
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 408
      Views
  • App not working
    Hi all had an update 8 weeks ago and ever since I’m app is not running properly and my ihd won’t connect to meter I have been complaining for 8 weeks... see more
    by Kez19633
    • 2 Days Ago
    • 0
      Replies
    • 0
      Likes
    • 492
      Views
  • Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.
    I am customer for electricity and gas. I have smart meters and a working fine smart display unit but the app always tells me to connect my... see more
    by KM1967
    • 3 Days Ago
    • 0
      Replies
    • 0
      Likes
    • 711
      Views
  • Ihd and app stopped working after update 8 weeks ago no help from utililta
    hi all I had a update about 8weeks ago and my app and ihd not working properly 1 app when I used to top up it used to tell me how much was coming... see more
    by Kez19633
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 588
      Views
  • Bills
    Hi @Delboy69, I would need a bit more information around what kind of set up this would be for. Is this for a new property that you've moved into,... see more
    by WilliamB
    • 6 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1597
      Views
  • Bills
    How do I get an account for the last 3 months see more
    by Delboy69
    • 6 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1597
      Views
  • IHD not working
    Hi @Jacek, You are correct in saying this doesn't look right. Usually the IHD screen would say trying to search for data and wouldn't show a blank... see more
    by WilliamB
    • 6 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1577
      Views
  • IHD not working
    Hi. Last year in November i had both (gas and electricity) meters changed (was smart- changed to newer) together with smart display...but.. From... see more
    by Jacek
    • 6 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1577
      Views
  • Keep yourself safe against scammers!
    As the Warm Home Discount scheme prepares to reopen in September, fraudsters are ramping up their efforts to exploit unsuspecting households. Each... see more
    by PeteC
    • 1 Week Ago
    • 0
      Replies
    • 1
      Likes
    • 2257
      Views
  • Bill paid but I'm getting texts saying I have not
    Hi @Maria1979k Thanks for taking the time to get in touch! Usually you'll get a payment reminder text a few days after the date that the bill... see more
    by PeteC
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 3971
      Views
  • Bill paid but I'm getting texts saying I have not
    Why am I getting URGENT messages saying I've not paid my bill???? Clearly I have. I've got bank aaccount proof and a confirmation email from utilita... see more
    by Maria1979k
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 3971
      Views
  • Bill paid but I'm getting texts saying I have not
    I've paid my bill and received a confirmation email and I'm suddenly getting URGENT text messages saying that I've not paid it. I have proof from my... see more
    by Maria1979k
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 3971
      Views
  • Meter not showing correct dater
    My meter is not matching the app, the app has been saying 89 days for about two weeks and I have to keep checking my meter for the correct data, I’ve... see more
    by Robertredman21
    • 1 Week Ago
    • 0
      Replies
    • 0
      Likes
    • 1728
      Views
  • Unable to top up
    Hi I'm new to this can anyone tell me if they're having problems topping up as I've been trying since last night, I've also tried to top up with my... see more
    by Franca61
    • 1 Week Ago
    • 0
      Replies
    • 0
      Likes
    • 2841
      Views
  • Can anyone help
    Hi @dawnjohnstone75, I'm sorry to hear that you are having issues with the app. Sometimes the app systems have some trouble gathering data from... see more
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 4003
      Views
  • Utilta app
    Hi @DennisEmmott Thanks for your message - due to the sensitive nature of your reply, I have removed your details from the previous post. I can... see more
    by PeteC
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 8757
      Views
  • Can anyone help
    Hi my Utilita app on my phone isn’t working it’s not been right for 3 weeks the credit on my electric meter is way out all the time (over) I... see more
    by dawnjohnstone75
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 4003
      Views
  • Utilta app
    name-Dennis Emmott address-*********************** postcode-************** see more
    by DennisEmmott
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 8757
      Views
  • Off peak power.
    Hi @Martinnoel, The off peak hours on economy 7 vary depending on what part of the UK you are staying in. I have added a link to another thread on... see more
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 3863
      Views
  • Off peak power.
    What time does Utilata off peak power kick in at night And until what time in the morning?? see more
    by Martinnoel
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 3863
      Views
  • App and meter connection issue
    Hi @Andyd I'm sorry to hear that you're having some issues with the app connectivity - if you pop me a DM, with some account information and your... see more
    by PeteC
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 6807
      Views
  • App and meter connection issue
    Hi @Andyd I'm sorry to hear that you're having some issues with the app connectivity - if you pop me a DM, with some account information and your... see more
    by PeteC
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 6807
      Views
  • The monthly prizes
    Hi @twallis2006 Thanks for getting in touch! Our Utilita giveaway draws are all drawn randomly every month. We used to announce the winners,... see more
    by PeteC
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 5288
      Views
  • How do I get my son on this from eon
    Hi @Mum221! Thanks for getting in touch! It''s really straightforward to get your son to switch his supply to us - all he needs to do is visit... see more
    by PeteC
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 5798
      Views
  • No Supply.
    Hi @DannyUtiCustomer! Thanks for getting in touch. I'll definitely do my best to make sure that everything is working ok for you - if you could... see more
    by PeteC
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 4245
      Views