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40,067members
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1,280Online
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5,508Posts
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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.47 Threads 451 Posts 15 Online viewersLast post: Unable to top up byPosts: 451 / Threads: 47 / Online viewers: 15 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,519 Threads 4,397 Posts 328 Online viewersLast post: Transfer credit not working. byPosts: 4,397 / Threads: 1,519 / Online viewers: 328 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!25 Threads 52 Posts 102 Online viewersLast post: The monthly prizes byPosts: 52 / Threads: 25 / Online viewers: 102 -
Become a Bill Buster!
All the top tips on how to save energy at home.50 Threads 99 Posts 25 Online viewersLast post: The last Power Payback byPosts: 99 / Threads: 50 / Online viewers: 25 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.18 Threads 27 Posts 8 Online viewersLast post: How do I get my son on this... byPosts: 27 / Threads: 18 / Online viewers: 8
- Older Activity
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I’ve tried to transfer credit from my gas meter but it’s saying I can’t because it hasn’t had an up to date meter reading. It’s been saying this... see more
- 1 Hour Ago
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4Views
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Roger: it is annoying. But, as IT worker myself, these things can be very difficult to pinpoint. Consumer products are notoriously hard to... see more
- 15 Hours Ago
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1Likes
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3036Views
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Hi @RogerGreenwood, In regards to the issues you have posted here, for more technical app issues like this, we would need to raise a ticket with... see more
- 21 Hours Ago
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5Replies
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Hi @RogerGreenwood, I'm sorry to hear that you are having issues with the app. The app is having issues connecting to the IHD at the moment, and... see more
- 21 Hours Ago
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1Replies
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407Views
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Hi @Kez19633, I'm sorry that the issues you posted before are still ongoing, I seen you were speaking to Pete about these. Unfortunately, Pete is... see more
- 21 Hours Ago
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1Replies
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221Views
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I have exactly the same problem and had a lengthy conversation with customer services who said it was normal and basically tough .. yet here you... see more
- 1 Day Ago
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5Replies
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3036Views
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So why do you ask for more information and do nothing about it this committee site is as bad as the help line terrible service see more
- 1 Day Ago
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1Replies
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0Likes
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221Views
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Can anyone help me .. I don’t understand why my app will not give me a smart score or near realtime data.. My IHD always reads the same... see more
- 3 Days Ago
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1Replies
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0Likes
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407Views
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Hi @faye, I'm sorry to hear that your IHD has stopped working. As this is quite account specific, the best course of action is to give our... see more
- 3 Days Ago
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1Replies
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600Views
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Hi when I join Utilita I never got a new in home display they said to carry on using my one from eon but now that one is not working how do I get a... see more
- 3 Days Ago
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1Replies
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0Likes
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600Views
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Hi @HanJ1, Usually we would advise to have an electrician look at the supply first if the meter looks to be functioning on our side, and if some... see more
- 5 Days Ago
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1Replies
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0Likes
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1026Views
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Hello, We are experiencing issues with having no off peak power. We have checked the storage heaters and water immersion heater and still have no... see more
- 6 Days Ago
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1Replies
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1026Views
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Hi William, Appreciate your response. However, I have tried this, but the supply is still off. Danny. see more
- 6 Days Ago
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2Replies
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1452Views
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Hi @DannyUtiCustomer, I'm sorry to hear that this has happened and that you are still off supply. The first thing I would advise is trying to... see more
- 6 Days Ago
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2Replies
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1452Views
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Hi Utilita, I’ve topped up my smart meter today after finding my card, but the electricity is still off. I keep getting bounced between... see more
- 6 Days Ago
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2Replies
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0Likes
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1452Views
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Hi @KM1967, Sorry for the late reply. You are right in saying that the IHD is connected correctly to the wi-fi, this means the app should be... see more
- 6 Days Ago
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5Replies
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0Likes
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3036Views
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No one any idea? The smart control IS connected to wifi and cloud, but the app is always giving estimated readings and saying connect to... see more
- 6 Days Ago
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5Replies
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3036Views
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Hi @JDH Thanks for your reply! If you DM me with some account information, I can get this passed over to the relevant team to investigate this... see more
- 6 Days Ago
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7Replies
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127448Views
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@PeteC Thankyou for this. Who do I email to have a look at my bills. When I tried this last year I was assured my bills were correct but not sure... see more
- 1 Week Ago
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7Replies
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127448Views
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Hi @JDH Thanks for your updated post. I can confirm that if you have used 22kWh of gas over the last two days, the first two kWh of each days... see more
- 1 Week Ago
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7Replies
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0Likes
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127448Views
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Hi @Kez19633 Thanks for taking the time to get in touch. I'm sorry to hear that your In Home Display isn't working, and that it's taken some time... see more
- 1 Week Ago
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1Replies
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0Likes
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2173Views
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Hi. Reposting this as still confusing. Adverts again now say first 2kwh each day is high tariff and rest of use then moves to low tariff for... see more
- 1 Week Ago
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7Replies
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0Likes
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127448Views
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Hi all had an update 8 weeks ago and ever since I’m app is not running properly and my ihd won’t connect to meter I have been complaining for 8 weeks... see more
- 1 Week Ago
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0Replies
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0Likes
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1699Views
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I am customer for electricity and gas. I have smart meters and a working fine smart display unit but the app always tells me to connect my... see more
- 1 Week Ago
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5Replies
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0Likes
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3036Views
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hi all I had a update about 8weeks ago and my app and ihd not working properly 1 app when I used to top up it used to tell me how much was coming... see more
- 1 Week Ago
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1Replies
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0Likes
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2173Views
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Hi @Jacek, You are correct in saying this doesn't look right. Usually the IHD screen would say trying to search for data and wouldn't show a blank... see more
- 1 Week Ago
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1Replies
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0Likes
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3248Views
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