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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 407 Posts 29 Online viewersLast Post: Introduce yourself! byPosts: 407 / Threads: 37 / Online viewers: 29 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,349 Threads 3,835 Posts 608 Online viewersLast Post: Utilita app byPosts: 3,835 / Threads: 1,349 / Online viewers: 608 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 46 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 46 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 73 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 73 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 32 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 32 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 40 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 40
- Older Activity
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Good morning anyone else not been able to get on the app this morning? see more
- 2 Hours Ago
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@DennisEmmott Hi there - we do not remove meters as a company. And in addition, we need the meters on the wall for you to be able to have gas in... see more
- 2 Days Ago
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@prakash1160 Hi there - I have replied to your follow on post you wrote after this one 🤗 see more
- 2 Days Ago
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@prakash1160 Hi there - have you ensured you have filled out all the relevant bits of info it is asking for? If you are selecting autopay it will... see more
- 2 Days Ago
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Continuing from my previous post I managed to delete my cards and now adding new card which is a mastercard Visa from Metro and is in my wife's name... see more
- 2 Days Ago
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@Britto Hey there! Have you spoken to an advisor on the telephone regarding this? As it is an account specific issue - our friendly contact centre... see more
- 2 Days Ago
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@cassie Hi there! 👋 I am assuming you have tried resetting it? If so, the best thing you can do is call the friendly Utilita Contac Centre -... see more
- 2 Days Ago
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How can I delete expired debit card which is linked to electricity. I am also adding a new card. see more
- 3 Days Ago
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Hi Rebecca yes the amounts on the app are different to the display and also I cannot top up via the app as it is saying there is a problem, so I have... see more
- 3 Days Ago
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Lest we forget At 11am today, our staff will be holding 2 minutes of silence to honour those who fought for & those who continue to defend our... see more
- 3 Days Ago
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IHD has been next to the meter for a week and still showing not comissioned. see more
- 4 Days Ago
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Hi My Smart Meter is saying awaiting data it has been like this since Sunday 3rd of November can l ask what to do about see more
- 5 Days Ago
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@Rebecca hi l am having trouble with my smart meter it keeps saying awaiting data it has been since Sunday l called customer service to be told it... see more
- 6 Days Ago
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How do I get a gas meter removed and gas supply capped see more
- 1 Week Ago
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@Rebecca yes both electric and gas are different to what is on the display it always has been for the past 6 years also I cannot top up on my phone... see more
- 1 Week Ago
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Hi everyone! I hope everyone is well? 🤗 With it still being unseasonably mild for the start of November, I wanted to check in with all members... see more
- 1 Week Ago
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@Seanpalmer1969 Sorry to hear this! Do you mean that the gas amount on the app is showing different to the In-Home Display gas amount. see more
- 1 Week Ago
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@ennifellin I am so glad you now have a resolution 🤗 It sounds like the first agent perhaps has less knowledge around this topic and particular... see more
- 1 Week Ago
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@Rebecca hi Rebecca, thanks for your reply! I did call in on Monday morning and spent nearly an hour on the phone trying to get the agent to believe... see more
- 1 Week Ago
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@ennifellin Sorry to hear this - it sounds like something back end on your account that needs investigating. I would highly recommend ringing the... see more
- 1 Week Ago
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@ennifellin Now the gas meter is £24 in debt! So not only has it taken the full £56 credit that was on the meter to begin with, it’s actually... see more
- 1 Week Ago
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@ennifellin update - after two more requests spread over another three hours, the £40 eventually appeared in my savings, but my gas credit has... see more
- 1 Week Ago
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I requested to transfer £40 from my gas account (leaving £16 credit) to move the money to my electricity account, which has less than £2 credit... see more
- 1 Week Ago
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Hi Rebecca I've just checked and it’s started working but the cash amounts on the gas is completely different by £20 see more
- 1 Week Ago
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@Kaye Hi there! Oh this is one I have not hear about before. Have you got your In-Home Display unit close to your main meter? Rebecca see more
- 1 Week Ago
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@Mudskipp3r Hi there! Sorry to hear about this confusion! This sounds quite complex with all the differing information being displayed. I would... see more
- 1 Week Ago
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@Seanpalmer1969 Hi there! Can I just check - is this still the case? 😊 see more
- 1 Week Ago
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Does anyone else have problem of them going hours if not days without there smart meter displaying anything? . Mines usually drops out once or twice... see more
- 2 Weeks Ago
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