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- Older Activity
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I moved into this house early August and there was no smart display. The meters are difficult to get too and require step ladders. I had a display... see more
- 4 Hours Ago
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Does anybody know what to do when a new smart display shows "not commissioned" please? see more
- 10 Hours Ago
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@Dean - Thanks for your detailed reply. I shall bide my time and wait for for the vouchers, fingers crossed this will be one thing that actually... see more
- 1 Day Ago
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Does warm home discount clear both gas and electric debt or just electric ? see more
- 1 Day Ago
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Hi @Basil Firstly I am sorry to hear of the issues you experienced before leaving supply with us. We only received the official comms after my... see more
- 1 Day Ago
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Hi, I've topped up which shows on the IHD but it's not updating on my phone app. Also, when I make payments I keep seeing the same amount of... see more
- 1 Day Ago
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@Dean - Thank you for your prompt reply. To be clear, I'm not so much interested in receiving the vouchers ASAP as I am knowing roughly when to... see more
- 2 Days Ago
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Hi Everyone Just wanted to share the updated Comms regarding the WHD payment dates with those in this thread: Warm Home Discount Payment Update -... see more
- 2 Days Ago
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The Updated Comms as mentioned can now be seen here: Warm Home Discount Payment Update - Utilita Community Regards Dean see more
- 2 Days Ago
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11Replies
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Hi @Basil, We have now posted official comms regarding WHD payment dates which you can find here: Warm Home Discount Payment Update - Utilita... see more
- 2 Days Ago
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5Replies
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Warm Home Discount Payment UpdateFor this year’s Warm Home Discount, all eligible customers will receive their payment in January 2026. We know... see more
- 2 Days Ago
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Hi @Basil, I can confirm that once a payment date has been set all eligible customers will be paid even those that have left supply, this can be... see more
- 2 Days Ago
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By "qualifying ex-customers" I mean those like myself who are no longer supplied by Utilita, but who were supplied by them on the qualifying date for... see more
- 2 Days Ago
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Hi @Searle I’m really sorry to hear about the delay you’ve experienced with your refund, I completely understand how frustrating this must be.... see more
- 3 Days Ago
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Hello Evie88, We acknowledge your concerns regarding the Warm Home Discount. As mentioned, we have addressed this matter with you directly by... see more
- 3 Days Ago
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Hi We left utilita at the end of August this year and was over £500 in credit and it has now been over 3 months with numerous phone calls but still... see more
- 3 Days Ago
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Hi @Lynadal Its great to see such lovely comment to a fellow member this is exactly what we like to see the community grow into its a pleasure... see more
- 3 Days Ago
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Community Guidelines ReminderWe’re glad to see so many of you taking part in discussions and helping each other out and its great to see the... see more
- 3 Days Ago
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I haven't spammed anything at all. So more lies coming from a company that says it helps it's vulnerable customers see more
- 3 Days Ago
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But you still haven't asked the question why have other providers already payed there customers already that need it now and struggling because it's... see more
- 3 Days Ago
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Hi @Evie88 Thank you I have replied to your message on the other Warm Home Discount Thread please see the reply here ... see more
- 3 Days Ago
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Hello @Evie88, Thank you for your posts, we wanted to give you a final reminder that all posts must comply with our Community Guidelines. ... see more
- 3 Days Ago
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11Replies
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It doesn't look like that you look after vulnerable customers at all. If so why are you withholding customers £150 warm home discount. When other... see more
- 4 Days Ago
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Hi @Evie88, For Clarity, the recent Ofgem investigation into Warm Home Discount payments. Ofgem found that due to an internal error, around 4,000... see more
- 4 Days Ago
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Because utilita need to be named and shamed. How they treat the vulnerable customers that's why see more
- 4 Days Ago
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11Replies
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Hi Evie, I can see you have already left the same response on another Warm Home Discount Thread I have replied to your post here Warm home... see more
- 4 Days Ago
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11Replies
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But all other providers have paid there customers apart from utilita are withholding there payments for vulnerable customers. Just imagine how many... see more
- 4 Days Ago
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12Replies
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Hi @Evie88, We understand how important the Warm Home Discount is, especially during winter. I just wanted to clarify, all suppliers, including... see more
- 4 Days Ago
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12Replies
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