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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.36 Threads 427 Posts 48 Online viewersLast post: Introduce yourself! byPosts: 427 / Threads: 36 / Online viewers: 48 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,662 Threads 4,853 Posts 775 Online viewersLast post: Electric meter not... byPosts: 4,853 / Threads: 1,662 / Online viewers: 775 -
Monthly Competitions
Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run monthly for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.4 Threads 8 Posts 47 Online viewersLast post: Tickets to Jason Derulo - NO... byPosts: 8 / Threads: 4 / Online viewers: 47 -
Community Updates
Stay in the loop with all the newest features, issues and announcements.8 Threads 17 Posts 15 Online viewersLast post: Sustainability Update byPosts: 17 / Threads: 8 / Online viewers: 15 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.94 Threads 301 Posts 67 Online viewersLast post: REMEMBRANCE DAY β 11th... byPosts: 301 / Threads: 94 / Online viewers: 67 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!25 Threads 56 Posts 51 Online viewersLast post: Does anyone win the... byPosts: 56 / Threads: 25 / Online viewers: 51 -
Become a Bill Buster!
All the top tips on how to save energy at home.46 Threads 81 Posts 49 Online viewersLast post: What Energy High 5 Actions do... byPosts: 81 / Threads: 46 / Online viewers: 49 -
Energy Hubs
Find out all the latest news and whatβs going on in your local Utilita Energy Hub.14 Threads 15 Posts 43 Online viewersLast post: How do I get my son on this... byPosts: 15 / Threads: 14 / Online viewers: 43
- Older Activity
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Hi, I contacted customer services as I always have the message on my utilita app that my electric meter is not communicating. They told me my meter... see more
- 6 Hours Ago
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@Amanda87 Good afternoon, Yes, the engineer usually provides this. Youβll also receive a text message with your new top-up card number, which you... see more
- 10 Hours Ago
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1Replies
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78Views
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When i need my meters replaced does the engineer leave you new top up cards βββββββ see more
- 10 Hours Ago
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Good Morning, Thank you for getting back to me. You may have noticed that I tried calling this morning, as mentioned in my voicemail and direct... see more
- 11 Hours Ago
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3Replies
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1267Views
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I've replied, thank you. see more
- 1 Day Ago
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3Replies
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@TheCatsDad Good afternoon, Iβm sorry to hear about the issue with your In-Home Display not connecting. To investigate this further, please... see more
- 1 Day Ago
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3Replies
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1267Views
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Having exact same issue. Smart meters were installed a few months ago so everything is brand new and ihd is connected to WiFi ok and communicating... see more
- 1 Day Ago
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12Replies
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0Likes
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74969Views
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For the last couple of days, my IHD has not been connected to the network for some reason. Nothing else has changed. IHD is in the same place it has... see more
- 1 Day Ago
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3Replies
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0Likes
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1267Views
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Hi @Esmalie Thanks for your reply! Unfortunately this competition was exclusive to the Utilita Community Forum - the competition that you applied... see more
- 1 Day Ago
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4Replies
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0Likes
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1356Views
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If this is still not working then a IT ticket will need to be raised for you account to do so you will have to speak with an agent - I have sent you... see more
- 1 Day Ago
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4Replies
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0Likes
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431Views
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I have just checked again since reinstall. Still nkt showing usage in Β£ see more
- 1 Day Ago
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4Replies
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0Likes
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@Dean thanks for your quick reply. I auto update for this App enabled. Can't find the option to manually update the App so have just uninstalled... see more
- 1 Day Ago
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4Replies
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431Views
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Hi @Lrp030, Utilita's IT team pushed a fix for this, this was pushed through about a month ago. Can you try logging out and then updating your... see more
- 1 Day Ago
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4Replies
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431Views
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Hi, i wonder if anyone can help please. Since Utilita migrated smart meter to the latest version, the My Usage feature no longer displays the daily... see more
- 1 Day Ago
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4Replies
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431Views
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@PeteC Hi Pete, I entered via the Utilita app. I'm not sure when it was though! see more
- 1 Day Ago
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4Replies
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0Likes
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1356Views
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Hi @Esmalie Thanks for your message! As this competition for Jason Derulo tickets was run in early October, it may have been a different... see more
- 1 Day Ago
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4Replies
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1356Views
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@PeteC I entered this competition! Maybe it was an issue with your system? see more
- 1 Day Ago
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4Replies
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Hi @KM1967, I am very sorry that this has been ongoing for so long. I can see you have managed to transfer credit since leaving this update.... see more
- 2 Days Ago
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12Replies
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@Khalid The Warm Home Discount is applied based on individual eligibility rather than the shared address or account. If your partner has received... see more
- 2 Days Ago
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1Replies
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560Views
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To: The Warm Home Discount Team Subject: Query Regarding Warm Home Discount for Winter 2025β2026 Dear Sir/Madam, see more
- 3 Days Ago
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1Replies
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560Views
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Hi @Khalid, We have not yet started making payments this year for the WHD, If you are eligible and have confirmation from the DWP then the payment... see more
- 3 Days Ago
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1Replies
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651Views
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Good Afternoon, Thank you for you response,William is currently away, but Iβll be sure to touch base with him as soon as he returns. Iβll provide... see more
- 3 Days Ago
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12Replies
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Good Afternoon, βββββββThank you for you response,William is currently away, but Iβll be sure to touch base with him as soon as he returns. Iβll... see more
- 3 Days Ago
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12Replies
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@luked Appreciated . But matter was escalated to IT department already months ago. By William. looking really for progress / action now.... see more
- 3 Days Ago
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12Replies
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74969Views
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How can I get my warm home discount amount see more
- 3 Days Ago
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1Replies
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0Likes
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651Views
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@KM1967 I've requested further information via direct message so we can look into this in more detail and escalate it to our IT department if needed.... see more
- 3 Days Ago
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12Replies
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74969Views
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