utilita.co.uk

Welcome to
the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

  • members
    42,741
    members
  • online
    631
    Online
  • posts
    5,757
    Posts

    Featured discussions

    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 427 Posts 13 Online viewers
    Last post: Introduce yourself! by
    PeteC
    Posts: 427 / Threads: 36 / Online viewers: 13

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,606 Threads 4,671 Posts 82 Online viewers
    Last post: Issues with the app by
    JacobCX
    Posts: 4,671 / Threads: 1,606 / Online viewers: 82

  3. Monthly Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run monthly for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    3 Threads 4 Posts 34 Online viewers
    Last post: John Bishop Tickets - WE HAVE... by
    PeteC
    Posts: 4 / Threads: 3 / Online viewers: 34

  4. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    86 Threads 290 Posts 9 Online viewers
    Last post: Today is World Literacy Day! by
    PeteC
    Posts: 290 / Threads: 86 / Online viewers: 9

  5. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 56 Posts 32 Online viewers
    Last post: Does anyone win the... by
    Dean
    Posts: 56 / Threads: 25 / Online viewers: 32

  6. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 16 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 16

  7. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 40 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 40
  • Issues with the app
    Hi @Lightteller I'm sorry about the difficulties you're having with your meter readings. This sounds like it could be related to some known issues... see more
    by JacobCX
    • 7 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 89
      Views
  • Update to current migration app issues
    Hi @Alysonukuk2003 Thanks for reaching out. Just to let you know, Luke is currently off and will respond to any direct messages tomorrow. In... see more
    by Dean
    • 7 Hours Ago
    • 4
      Replies
    • 0
      Likes
    • 662
      Views
  • Issues with the app
    Hello. I've been having issues with My Utilita app. I am not receiving any notifications regarding smart meter readings and because of that I ran out... see more
    by Lightteller
    • 8 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 89
      Views
  • Update to current migration app issues
    @luked can you answer me this please I was outall day and wen I came home around 4:30 pm I did not tune any thing on not even my Internet router but... see more
    by Alysonukuk2003
    • 10 Hours Ago
    • 4
      Replies
    • 0
      Likes
    • 662
      Views
  • Does anyone win the competitions
    Hi @MementoMori, I have replied to this on your other post but will repost the same here, We wanted to take the time to assure you that all our... see more
    by Dean
    • 13 Hours Ago
    • 12
      Replies
    • 0
      Likes
    • 204122
      Views
  • The monthly prizes
    Hi @MementoMori We wanted to take the time to assure you that all our competitions including the Jackpot have legitimate winners and is... see more
    by Dean
    • 13 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 21184
      Views
  • John Bishop Tickets - WE HAVE A WINNER
    Hi all! Earlier this month, we ran our first Utilita Community competition to win 2x tickets to see John Bishop at the Utilita Arena in... see more
    by PeteC
    • 14 Hours Ago
    • 0
      Replies
    • 0
      Likes
    • 60
      Views
  • Create an account
    Hi @squallmar That does sound frustrating. Sometimes we will have some incorrect details registered if somewhere along the line a date of birth or... see more
    by JacobCX
    • 15 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 353
      Views
  • The monthly prizes
    @twallis2006 6 years and 12 tickets every entry. Never once won a jackpot, an event or competition. I do not know anyone who has won nor have I heard... see more
    by MementoMori
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 21184
      Views
  • Does anyone win the competitions
    6 years and 12 tickets. No, it’s a scam. I don’t know a single person or heard of anyone in Scotland winning the jackpot. Maybe the... see more
    by MementoMori
    • 1 Day Ago
    • 12
      Replies
    • 0
      Likes
    • 204122
      Views
  • Create an account
    I know how create an account but is a problem. info to me : The details you entered do not match the information we hold for you, or you are not... see more
    by squallmar
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 353
      Views
  • Will I be moved to standing charge?
    Hi @otc Any of our existing customers who's tariffs will be changing have been sent information by letter which will explain how it may affect... see more
    by JacobCX
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 218
      Views
  • Will I be moved to standing charge?
    My current Tariff Name is "Smart Energy", Region Midlands. I have a smart meter but I am not sure if this is 1st or 2nd generation. Am I going to be... see more
    by otc
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 218
      Views
  • Changes to our Pay Monthly Tariffs - Effective 1st October
    Hi @rougvie83 I can confirm that all prices shown for the new tariff Include VAT. Kind Regards Dean see more
    by Dean
    • 1 Day Ago
    • 2
      Replies
    • 0
      Likes
    • 462
      Views
  • Changes to our Pay Monthly Tariffs - Effective 1st October
    Hi Pete , Can you message me to discuss please . This is the email I received where it details the standing charge and the new single rate which was... see more
    by rougvie83
    • 1 Day Ago
    • 2
      Replies
    • 0
      Likes
    • 462
      Views
  • Your app is notworking
    @Alysonukuk2003 I’m really sorry to hear how frustrating this has been for you. If you're open to it, I’d really like to help look into these... see more
    by luked
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 637
      Views
  • kWh to £
    Thankyou very much see more
    by Annarea
    • 1 Day Ago
    • 2
      Replies
    • 0
      Likes
    • 370
      Views
  • Update to current migration app issues
    @Alysonukuk2003 Good Morning, I understand your point. While the device may not use a significant amount of electricity, even small amounts can add... see more
    by luked
    • 1 Day Ago
    • 4
      Replies
    • 0
      Likes
    • 662
      Views
  • Usage page?
    Hi @Conrad We've moved your new post into this thread to keep everything in the same place. We've put out the update to give some general... see more
    by JacobCX
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 561
      Views
  • Finally utilita admits standing charge introduction
    Hi @Frank1, I can see that you have also posted on the Trustpilot review platform, as such my colleague Pete will be responding to your review... see more
    by Dean
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 334
      Views
  • kWh to £
    Hi @Annarea We've posted an update on this issue which we hope will be helpful. We're aware this is happening with some of our customers and it's... see more
    by JacobCX
    • 1 Day Ago
    • 2
      Replies
    • 0
      Likes
    • 370
      Views
  • SMETS1 meter Update
    Hi @NikkiCarr There are a few things this might be but should be something that can be fixed. We'd recommend reading our recent update on... see more
    by JacobCX
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 309
      Views
  • Create an account
    Hi @squallmar. Sorry to hear you're having trouble creating an account. We have some great instructional videos on our website. You might find the... see more
    by JacobCX
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 353
      Views
  • Create an account
    I have problem with create an account in my utilita see more
    by squallmar
    • 2 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 353
      Views
  • SMETS1 meter Update
    Hi All My SMETS1 meter was updated on Monday 8th of September. And ever since then I’ve had an issues with my Gas Meter on the Utilita App. It... see more
    by NikkiCarr
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 309
      Views
  • kWh to £
    I don’t understand kWh can it be changed to £ on the usage? see more
    by Annarea
    • 2 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 370
      Views
  • Your app is notworking
    I didn't ask for any updaits I'm really not happy abought this I didn't ask for thees meters in the first place you have nothing but problems with... see more
    by Alysonukuk2003
    • 2 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 637
      Views
  • Update to current migration app issues
    @lukedthis also charges you for the privilege it mite not use alot of electricity but over time it adds up not only that but in the past it to dose... see more
    by Alysonukuk2003
    • 2 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 662
      Views
  • Usage page?
    Had a reply but it's just a general answer ? current version of app 3.25.1.1609 21st July 2025 Have checked but no more updates. Problem is ... see more
    by Conrad
    • 2 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 561
      Views
  • Finally utilita admits standing charge introduction
    I've been getting emails from utilita telling me I'm going to be charged a STANDING CHARGE from 1st October.. I have been on various forums warning... see more
    by Frank1
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 334
      Views