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    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 427 Posts 62 Online viewers
    Last post: Introduce yourself! by
    PeteC
    Posts: 427 / Threads: 36 / Online viewers: 62

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,639 Threads 4,779 Posts 1004 Online viewers
    Last post: Changes to our Additional... by
    PeteC
    Posts: 4,779 / Threads: 1,639 / Online viewers: 1004

  3. Monthly Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run monthly for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    5 Threads 6 Posts 116 Online viewers
    Last post: 🚨 BIG REMINDER! Our Jason... by
    Dean
    Posts: 6 / Threads: 5 / Online viewers: 116

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    8 Threads 17 Posts 26 Online viewers
    Last post: Sustainability Update by
    Dann
    Posts: 17 / Threads: 8 / Online viewers: 26

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    91 Threads 297 Posts 94 Online viewers
    Last post: 🔋 National Baking Week:... by
    Dean
    Posts: 297 / Threads: 91 / Online viewers: 94

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 56 Posts 71 Online viewers
    Last post: Does anyone win the... by
    Dean
    Posts: 56 / Threads: 25 / Online viewers: 71

  7. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 54 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 54

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 59 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 59
  • Changes to our Additional Support Credit (ASC) process
    Hi All We want to let you know about a change to the way that we will provide Additional Support Credit - or Financial Assistance - to our... see more
    by PeteC
    • 4 Hours Ago
    • 0
      Replies
    • 0
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    • 28
      Views
  • Power pay trial feedback
    I have been the power pay for a few weeks now and it seems to be going perfectly fine. I don't even think about my bills anymore as it just comes out... see more
    by uwaisp123
    • 10 Hours Ago
    • 0
      Replies
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    • 46
      Views
  • Auto Pay failure and connectivity issues
    Hi David, Thanks for sharing all of that detail, it sounds like you’ve had a really frustrating time since the new meters were fitted. I’d like to... see more
    by Dann
    • 11 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 112
      Views
  • Auto Pay failure and connectivity issues
    Hi, We recently had both meters and the smart display replaced with a Trio X Geo due to a connection issue where the reading wasn't been reported... see more
    by davgothic
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 112
      Views
  • Sustainability Update
    🌍 Good News Corner: Building a Greener Future Together! 🍃 Global renewable energy has officially overtaken coal for the first time ever! In the... see more
    by Dann
    • 2 Days Ago
    • 0
      Replies
    • 0
      Likes
    • 177
      Views
  • electric
    Hi there, I can understand why that reading looks confusing, 26 KWH can seem high especially if you're not home much. There could be a few reasons... see more
    by Dann
    • 2 Days Ago
    • 1
      Replies
    • 0
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    • 576
      Views
  • Nulp
    Hi Gary, Sorry to hear you're having trouble with your reading showing "NULP". That definitely sounds frustrating! Could you please send me a... see more
    by Dann
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 577
      Views
  • Nulp
    Hi all my reading from the app says nulp , I have absolutely no idea what im paying for my electricity anymore ​​​​​​​Thanks Gary see more
    by Gazgib
    • 4 Days Ago
    • 1
      Replies
    • 0
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    • 577
      Views
  • electric exspensive
    Yes, $26$kw is extremely high for a 1-bedroom bungalow, even a very cold one, and likely indicates a major issue such as a faulty meter or a... see more
    by dawny41
    • 4 Days Ago
    • 0
      Replies
    • 0
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    • 373
      Views
  • electric
    hi my electric metre is 26kw and it's a measure of power not energy for a 1 bed bungalow I'm not here 2 times a week I do washing 1 a week don't... see more
    by dawny41
    • 4 Days Ago
    • 1
      Replies
    • 0
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    • 576
      Views
  • Smart Unit rate for First 2 kWh
    Thankyou Dean and STM I disagree with this bit - "When it comes to Billing Customers this is averaged out over the month we don't hide this... see more
    by JDH
    • 4 Days Ago
    • 19
      Replies
    • 0
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    • 266854
      Views
  • Text about replacing smart meter
    @Pinkprincess that's awful and hope you can get it sorted soon. Did utilita tell you what meter it is, gas or electric? Or why it needs changing? ... see more
    by HRich
    • 5 Days Ago
    • 6
      Replies
    • 0
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    • 22064
      Views
  • Text about replacing smart meter
    @HRich, I used the link in the text and booked the 27th of October in the afternoon and have received proof of the appointment. I then received... see more
    by Pinkprincess
    • 5 Days Ago
    • 6
      Replies
    • 0
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    • 22064
      Views
  • Update to Ongoing In Home Display and App Issues
    Hi all Thanks so much for your responses to this. We believe that the app issues you've been experiencing have now been resolved, but if you do... see more
    by PeteC
    • 5 Days Ago
    • 9
      Replies
    • 0
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    • 16693
      Views
  • Scam Alert: Warm Home Discount
    Hi All We’ve seen an increase in scam messages about the Warm Home Discount. Please keep these important points in mind: You do not need to... see more
    by PeteC
    • 5 Days Ago
    • 0
      Replies
    • 0
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    • 532
      Views
  • Text about replacing smart meter
    @Pinkprincess I have received the same text but it didn't say which meter needed replacing but to follow the link to book an engineer. The text... see more
    by HRich
    • 5 Days Ago
    • 6
      Replies
    • 0
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    • 22064
      Views
  • switch from pay as You go to credit
    Hi @Rad, I missed your reply on this one, I am pleased to hear that this has now been sorted and everything went smoothly and easily 😀 Regards... see more
    by Dean
    • 5 Days Ago
    • 4
      Replies
    • 0
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    • 4858
      Views
  • Another chance to apply for the Warm Home Discount!
    Our application window is re-openingThere’s still a chance to apply for the Warm Home Discount scheme if you missed out earlier. We’ve secured extra... see more
    by Dean
    • 5 Days Ago
    • 0
      Replies
    • 0
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    • 486
      Views
  • Smart Unit rate for First 2 kWh
    @JDH Hi. I have been doing a bit of research about the way smart meters work and found this very helpful. I quote.. "..if ​​​​​​​your energy... see more
    by STM
    • 5 Days Ago
    • 19
      Replies
    • 0
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    • 266854
      Views
  • 🔋 National Baking Week: Powering Up with Pastry!
    With Halloween soon to arrive todays Bakes are Halloween Themed: 🎃 1. Pumpkin Patch Cupcakes These adorable cupcakes look like mini pumpkin patches... see more
    by Dean
    • 5 Days Ago
    • 2
      Replies
    • 0
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    • 1932
      Views
  • Inhome display replacment
    Hi PeteC. Don't Know if you got my last DM, so am posting here. Yes I would like it If you can organize the installing some newer second... see more
    by Arrathon
    • 6 Days Ago
    • 3
      Replies
    • 0
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    • 19451
      Views
  • Economy 7 times
    Hi @Rad Our website can now filter by region and is up to date Our Tariffs | Help | Utilita Energy Just enter your post code and select... see more
    by Dean
    • 6 Days Ago
    • 7
      Replies
    • 0
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    • 40050
      Views
  • 🔋 National Baking Week: Powering Up with Pastry!
    Another Day Another Bake - Why not try these energy efficient recipes🥥 Vegan No-Bake Coconut Oat Bars These bars skip the oven entirely, saving... see more
    by Dean
    • 6 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 1932
      Views
  • Smart Unit rate for First 2 kWh
    HI There, When it comes to Billing Customers this is averaged out over the month we don't hide this information and it should be documented on... see more
    by Dean
    • 6 Days Ago
    • 19
      Replies
    • 0
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    • 266854
      Views
  • Smart Unit rate for First 2 kWh
    I have no reply yet either. I am not sure the DM is working, or perhaps the mods have changed. I signed up thinking it was the first 2 kWh each day... see more
    by JDH
    • 1 Week Ago
    • 19
      Replies
    • 0
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    • 266854
      Views
  • 🚨 BIG REMINDER! Our Jason Derulo community competition is still open
    This is your chance to be part of something exciting, fun, and totally unforgettable. Whether you’ve been meaning to enter or just heard about it,... see more
    by Dean
    • 1 Week Ago
    • 0
      Replies
    • 0
      Likes
    • 22805
      Views
  • 🔋 National Baking Week: Powering Up with Pastry!
    This National Baking Week, we’re turning up the heat — in the oven and in the conversation about energy! Baking isn't just about delicious treats;... see more
    by Dean
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 1932
      Views
  • IHD Red Warning Triangle
    Hi @Sarah222, I'm glad to hear you're now able to see full details on your IHD. Regarding the light you're seeing, please call our team on the... see more
    by Asha
    • 1 Week Ago
    • 1
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    • 0
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    • 4281
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