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    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 428 Posts 114 Online viewers
    Last post: Introduce yourself! by
    Lynadal
    Posts: 428 / Threads: 36 / Online viewers: 114

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,688 Threads 4,933 Posts 1625 Online viewers
    Last post: Meter change message by
    Crumpet
    Posts: 4,933 / Threads: 1,688 / Online viewers: 1625

  3. Monthly Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run monthly for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    4 Threads 8 Posts 49 Online viewers
    Last post: Tickets to Jason Derulo - NO... by
    PeteC
    Posts: 8 / Threads: 4 / Online viewers: 49

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    9 Threads 18 Posts 35 Online viewers
    Last post: Changes to our Additional... by
    PeteC
    Posts: 18 / Threads: 9 / Online viewers: 35

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    93 Threads 299 Posts 1405 Online viewers
    Last post: REMEMBRANCE DAY – 11th... by
    PeteC
    Posts: 299 / Threads: 93 / Online viewers: 1405

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 56 Posts 128 Online viewers
    Last post: Does anyone win the... by
    Dean
    Posts: 56 / Threads: 25 / Online viewers: 128

  7. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 880 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 880

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 86 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 86
  • Meter change message
    Thanks its just we haven't haven't had any correspondence confirming the appointment date but thank you for clarifying it see more
    by Crumpet
    • 4 Hours Ago
    • 2
      Replies
    • 0
      Likes
    • 122
      Views
  • Meter change message
    Hi @Crumpet Thanks for your post! The messages aren't a scam - We generally send these messages out when there's something not quite right with... see more
    by PeteC
    • 1 Day Ago
    • 2
      Replies
    • 0
      Likes
    • 122
      Views
  • Warm Home Discount
    Hi @Daveyboy73 ​​​​​​​Thanks for your post! We are currently working on the date that we will be able to issue the Warm Home Discount payments... see more
    by PeteC
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 156
      Views
  • Warm home discount
    Hi @Slinger101 Thank you for your comments - as in previous posts, we can absolutely understand your frustration, and we've seen similar comments... see more
    by PeteC
    • 1 Day Ago
    • 7
      Replies
    • 0
      Likes
    • 576
      Views
  • Warm home discount
    Hi @Shel12 Thanks for your post. I understand and totally get your frustration! With the amount of changes to Warm Home Discount, it's important... see more
    by PeteC
    • 1 Day Ago
    • 7
      Replies
    • 0
      Likes
    • 576
      Views
  • Meter change message
    Recently received a text message saying this, it was my customer number, I followed the link and booked it but not had any correspondence to confirm... see more
    by Crumpet
    • 1 Day Ago
    • 2
      Replies
    • 0
      Likes
    • 122
      Views
  • Warm home discount
    To busy sitting on the money to get the extra interest on it see more
    by Slinger101
    • 1 Day Ago
    • 7
      Replies
    • 0
      Likes
    • 576
      Views
  • Warm Home Discount
    Hi everyone I'm just wondering does anyone know a specific date or week that the warm home discount is likely going on? We're on the priority... see more
    by Daveyboy73
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 156
      Views
  • gas meter problems
    Hi @part1 Thanks for your post! I have sent you a request for some more information via Direct Message - once I have that information, I'll... see more
    by PeteC
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 119
      Views
  • My accoubt
    Hi @Kheredge Thanks for your post! I've sent you a request for some more information via Direct Message - but the easiest way to access your... see more
    by PeteC
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 143
      Views
  • gas meter problems
    im still having problems with my gas meter,i cant see my balance this has been going on for months now,after contacting customer services several... see more
    by part1
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 119
      Views
  • My accoubt
    How do i aceess my account and bills see more
    by Kheredge
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 143
      Views
  • Warm home discount
    @Mazza551 I think its a joke when most struggle too top up we need it now not in January March see more
    by Shel12
    • 2 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 576
      Views
  • Warm home discount
    Hi @Sarah1966 Thanks for your post. I understand your frustration in waiting for the Warm Home Discount being applied - I appreciate that it makes... see more
    by PeteC
    • 2 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 576
      Views
  • Warm home discount
    Why is it taking so long to sort it out and apply it to the meters, we all need the help now when the weather is wet cold and miserable. Not later on... see more
    by Sarah1966
    • 2 Days Ago
    • 7
      Replies
    • 2
      Likes
    • 576
      Views
  • Warm home discount
    Hi @Mazza551 Thanks for your post! We are currently working on the date that we will be able to issue the Warm Home Discount payments to our... see more
    by PeteC
    • 3 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 576
      Views
  • Warm home discount
    Anyone know when utilita are putting the warm home discount on meters please see more
    by Mazza551
    • 3 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 576
      Views
  • smart miter
    Hi @Gita Thanks for your message, I've sent you a Direct Message for some more information, and once we have that I'll have a look into your In... see more
    by PeteC
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 171
      Views
  • smart miter
    my screen an charger broken. can you sen inother one see more
    by Gita
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 171
      Views
  • New meter install
    Hi @Marktom Thanks for your post. I'm sorry to hear that you're having issues with your gas meter, but we can definitely look into this for you. ... see more
    by PeteC
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 217
      Views
  • New meter install
    My gas meter has over 500 pound in credit on it. Each time i have contacted Customer services they have told me there is nothing wrong. Anyway i... see more
    by Marktom
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 217
      Views
  • Gas meter data issue
    Hi @Jp655 Thanks for your post! I've sent you a Direct Message, and once I receive the information I've requested I'll take a look into this... see more
    by PeteC
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 428
      Views
  • Transfer credit not working on electricity meter
    Hi @Michelle1 Thanks for your post! I've sent you a Direct Message on the community forum to get this fixed for you - once I have had a reply,... see more
    by PeteC
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 526
      Views
  • Gas meter data issue
    My in home display is not receiving any data from gas meter ​​​​​​ it says the meter is connected to the meter network but not receiving all gas... see more
    by Jp655
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 428
      Views
  • Transfer credit not working on electricity meter
    Hi, I wonder if anyone can help or advise me. I want to transfer some credit between my electric meter to my gas meter, but according to the app,... see more
    by Michelle1
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 526
      Views
  • App not working
    Hi @Staceygrace10 I've sent you a DM to request some more information - once I have this I'll be able to take a look at this in more detail for... see more
    by PeteC
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 272
      Views
  • App not working
    The app is not updating even after deleting and reinstalling. It’s not telling me a balance, it even saying my meter is the same as it was weeks ago... see more
    by Staceygrace10
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 272
      Views
  • No bill being supplied
    smart meters, meter readings sent directly to Utilita, cstr can see what they use by the minute, and control their use/spending. grate idea... see more
    by Sammi9999
    • 6 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 10426
      Views