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    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and Support
    Your most popular questions digested into super handy guides.
    Energy Bills Explained
    What to expect, key information and what they look like.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 430 Posts 96 Online viewers
    Last post: Introduce yourself! by
    Rebecca
    Posts: 430 / Threads: 36 / Online viewers: 96

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,794 Threads 5,290 Posts 840 Online viewers
    Last post: Tariffs by
    Valerieg
    Posts: 5,290 / Threads: 1,794 / Online viewers: 840

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    2 Threads 3 Posts 7 Online viewers
    Last post: 55" samsung tv - we have a... by
    Frank1
    Posts: 3 / Threads: 2 / Online viewers: 7

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    12 Threads 21 Posts 11 Online viewers
    Last post: Christmas Holiday Opening... by
    Dean
    Posts: 21 / Threads: 12 / Online viewers: 11

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    58 Threads 246 Posts 90 Online viewers
    Last post: What are you listening To ? by
    Rebecca
    Posts: 246 / Threads: 58 / Online viewers: 90

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    2 Threads 5 Posts 15 Online viewers
    Last post: Just a thought by
    Rebecca
    Posts: 5 / Threads: 2 / Online viewers: 15

  7. Energy Bills Explained

    All the top tips on how to save energy at home.
    47 Threads 83 Posts 26 Online viewers
    Last post: wye is electric so mutch by
    Rebecca
    Posts: 83 / Threads: 47 / Online viewers: 26

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    4 Threads 5 Posts 14 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 5 / Threads: 4 / Online viewers: 14
  • Tariffs
    I'm not sure if the rates are the old ones or the new ones i looked at the rates on the 28th march then again on 1st April and they were the same... see more
    by Valerieg
    • 17 Hours Ago
    • 4
      Replies
    • 0
      Likes
    • 878
      Views
  • Tariffs
    @Valerieg Is it just showing the old rates or showing nothing? Like a blank screen? see more
    by Rebecca
    • 20 Hours Ago
    • 4
      Replies
    • 0
      Likes
    • 878
      Views
  • Tariffs
    I looked onthe app on tariffs first and I'm thinking they haven't altered so on the app there was a page I went on to put my postcode in for my area... see more
    by Valerieg
    • 22 Hours Ago
    • 4
      Replies
    • 0
      Likes
    • 878
      Views
  • clocks go forward but did your smart meter?.
    @Frank1 That is absolutely valid and you should be able to budget around this as usual. I am keen to dig into this in order to see what is going... see more
    by Rebecca
    • 1 Day Ago
    • 5
      Replies
    • 0
      Likes
    • 10224
      Views
  • wye is electric so mutch
    @nigelc Hi there! Have you got your In-Home Display set up? It should be able to show you what you are using in real time and help manage your... see more
    by Rebecca
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 540
      Views
  • Tariffs
    @Valerieg Hi there! Please can you confirm the link that you are using to check this please? 😊 Thanks, Rebecca see more
    by Rebecca
    • 1 Day Ago
    • 4
      Replies
    • 0
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    • 878
      Views
  • wye is electric so mutch
    hi i am paying60pounds a week i am 77 it is to mutch sort it out please ​​​​​​​ see more
    by nigelc
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 540
      Views
  • Tariffs
    How do I find out what my tariffs should be after the recent changes I've tried chat ,live chat ,email and can't seem to find an answer. It says to... see more
    by Valerieg
    • 1 Day Ago
    • 4
      Replies
    • 0
      Likes
    • 878
      Views
  • Price Cap
    Hi Gill! Thanks for your post - I'd like to look into this for you in a bit more detail, as all meters should have been updated to reflect the new... see more
    by PeteC
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1247
      Views
  • Price Cap
    Hi. From 1st April our tarriff should have reduced by 6.6% due to the price cap falling. As of today we have had no change at all. I called... see more
    by TDMorgan
    • 2 Days Ago
    • 1
      Replies
    • 0
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    • 1247
      Views
  • Utilita team up with Adelphi to support Care Leavers
    We’re really pleased to share that Utilita Energy is teaming up with Adelphi to help support care‑experienced young people as they move into... see more
    by PeteC
    • 4 Days Ago
    • 0
      Replies
    • 0
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    • 1658
      Views
  • clocks go forward but did your smart meter?.
    hi becky I've been through the manual but nothing about setting the time on the meter I'm guessing it's done through 4G signal.. I can live with it... see more
    by Frank1
    • 5 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 10224
      Views
  • POWER UP – our top priority
    We know from your recent feedback that some of you have had problems when trying to POWER UP, with error messages stopping things from working as... see more
    by Rebecca
    • 5 Days Ago
    • 0
      Replies
    • 1
      Likes
    • 2054
      Views
  • clocks go forward but did your smart meter?.
    @Frank1 Brilliant 😊 see more
    by Rebecca
    • 5 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 10224
      Views
  • clocks go forward but did your smart meter?.
    I shall have a look in the manual and see then let you know becky see more
    by Frank1
    • 6 Days Ago
    • 5
      Replies
    • 1
      Likes
    • 10224
      Views
  • Hello - I have returned!
    Hello everyone! 👋😀 I hope everyone is well, long time no speak. After a year away, I am back to support, guide and help with anything you may... see more
    by Rebecca
    • 1 Week Ago
    • 0
      Replies
    • 0
      Likes
    • 2392
      Views
  • Kids Eat Free!
    Hi everyone 👋😀 For those of you with children and are surviving the last few days and perhaps running out of ideas, we are sharing again a useful... see more
    by Rebecca
    • 1 Week Ago
    • 0
      Replies
    • 1
      Likes
    • 2916
      Views
  • What are you listening To ?
    @Trikky2 Hi there! What kind of music are you into genre wise? see more
    by Rebecca
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 243965
      Views
  • Introduce yourself!
    @claire123 @Lynadal ​​​​​​​Hi Claire, Rebecca here, your Community Manager, welcome, I wanted to say hi and check in. I am looking forward to... see more
    by Rebecca
    • 1 Week Ago
    • 314
      Replies
    • 0
      Likes
    • 2095926
      Views
  • Powered up hours ago, not working
    @ellrodenxx Good morning and hope you are well. Did the balance ever update? Let me know. Rebecca see more
    by Rebecca
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 4551
      Views
  • clocks go forward but did your smart meter?.
    @Frank1 I wonder if there is a setting to update the time on it to the new times? Rebecca see more
    by Rebecca
    • 1 Week Ago
    • 5
      Replies
    • 0
      Likes
    • 10224
      Views
  • Powered up hours ago, not working
    I powered up at 7pm this evening (it’s now 11pm) it hasn’t gone onto my app, and it’s not showing up in payments, but it’s now not allowing me to do... see more
    by ellrodenxx
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 4551
      Views
  • clocks go forward but did your smart meter?.
    having had a smart meter upgrade recently I've again suspicion that my economy7 latest meter is not turning on/off at correct time .. up until 29th... see more
    by Frank1
    • 1 Week Ago
    • 5
      Replies
    • 0
      Likes
    • 10224
      Views
  • Daily Charges
    Hi @prakash1160 Thanks for your reply. That does sound a little different! I've sent you a Direct Message a couple of days ago to request some... see more
    by PeteC
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 24698
      Views
  • Daily Charges
    @PeteC Thank you for your response.When ever I top up there is always a balance of more than £2.00 So I was curious what this charges are? When I... see more
    by prakash1160
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 24698
      Views
  • Daily Charges
    @PeteC Thank you for your response.When ever I top up there is always a balance of more than £2.00 So I was curious what this charges are? When I... see more
    by prakash1160
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 24698
      Views
  • Daily Charges
    Hi @prakash1160 Thanks for your post! Usually this will happen if there is an existing debt balance on the meter - so if you've gone into or... see more
    by PeteC
    • 2 Weeks Ago
    • 4
      Replies
    • 0
      Likes
    • 24698
      Views
  • Daily Charges
    Whenever I topup either from my savings or bank account I notice that a small amount is deducted when the top-up is applied what are those charges... see more
    by prakash1160
    • 2 Weeks Ago
    • 4
      Replies
    • 0
      Likes
    • 24698
      Views
  • Power up not working
    Hi @bigbird1234, I am sorry to hear about this, Utilita is aware of an ongoing issue with Power Up not being accessible affecting a small... see more
    by Dean
    • 3 Weeks Ago
    • 3
      Replies
    • 0
      Likes
    • 43348
      Views