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This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.36 Threads 427 Posts 4 Online viewersLast post: Introduce yourself! byPosts: 427 / Threads: 36 / Online viewers: 4 -
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Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,666 Threads 4,862 Posts 218 Online viewersLast post: Smart meter/myutilita app byPosts: 4,862 / Threads: 1,666 / Online viewers: 218 -
Monthly Competitions
Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run monthly for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.4 Threads 8 Posts 1 Online viewersLast post: Tickets to Jason Derulo - NO... byPosts: 8 / Threads: 4 / Online viewers: 1 -
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- Older Activity
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My smart meter and myutilita app have very different information, I think the smart meter is more accurate but not sure, does anyone know how to sinc... see more
- 11 Hours Ago
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0Replies
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69Views
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Hi, Thanks for getting back to me.. As discussed earlier something isn't quite adding up with my final credit balance?on the 13/11 and 16/11 I... see more
- 15 Hours Ago
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2Replies
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0Likes
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292Views
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Hi @Trickye Thanks for posting! There can be a number of reasons why your balance may be different - if you Direct Message me some account... see more
- 19 Hours Ago
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2Replies
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0Likes
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292Views
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Hi @Bpercival64 Thanks for posting! I'd absolutely recommend giving one of our Customer Service team a call - they'll be able to help guide you... see more
- 19 Hours Ago
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1Replies
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1Likes
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229Views
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@Pumpkin Hi, thanks for reaching out! Iβll send you a direct message shortly to gather a few details so we can assist you further. see more
- 1 Day Ago
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1Replies
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0Likes
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371Views
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Hi there, been trying to create a My Utilita account in order to pay our Gas and Electric through an actual account instead of Guest Payments,... see more
- 1 Day Ago
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1Replies
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0Likes
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229Views
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Why is my final credit balance showing a lot less than expected when the previous day was almost double? see more
- 2 Days Ago
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2Replies
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0Likes
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292Views
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Hi, I contacted customer services as I always have the message on my utilita app that my electric meter is not communicating. They told me my meter... see more
- 3 Days Ago
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1Replies
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0Likes
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371Views
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@Amanda87 Good afternoon, Yes, the engineer usually provides this. Youβll also receive a text message with your new top-up card number, which you... see more
- 3 Days Ago
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1Replies
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1Likes
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450Views
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When i need my meters replaced does the engineer leave you new top up cards βββββββ see more
- 3 Days Ago
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1Replies
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0Likes
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450Views
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Good Morning, Thank you for getting back to me. You may have noticed that I tried calling this morning, as mentioned in my voicemail and direct... see more
- 4 Days Ago
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3Replies
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0Likes
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8637Views
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I've replied, thank you. see more
- 4 Days Ago
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3Replies
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0Likes
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8637Views
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@TheCatsDad Good afternoon, Iβm sorry to hear about the issue with your In-Home Display not connecting. To investigate this further, please... see more
- 4 Days Ago
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3Replies
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0Likes
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8637Views
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Having exact same issue. Smart meters were installed a few months ago so everything is brand new and ihd is connected to WiFi ok and communicating... see more
- 4 Days Ago
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12Replies
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0Likes
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76393Views
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For the last couple of days, my IHD has not been connected to the network for some reason. Nothing else has changed. IHD is in the same place it has... see more
- 4 Days Ago
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3Replies
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0Likes
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8637Views
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Hi @Esmalie Thanks for your reply! Unfortunately this competition was exclusive to the Utilita Community Forum - the competition that you applied... see more
- 4 Days Ago
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4Replies
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0Likes
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2468Views
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If this is still not working then a IT ticket will need to be raised for you account to do so you will have to speak with an agent - I have sent you... see more
- 4 Days Ago
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4Replies
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0Likes
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1394Views
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I have just checked again since reinstall. Still nkt showing usage in Β£ see more
- 5 Days Ago
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4Replies
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0Likes
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1394Views
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@Dean thanks for your quick reply. I auto update for this App enabled. Can't find the option to manually update the App so have just uninstalled... see more
- 5 Days Ago
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4Replies
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0Likes
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1394Views
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Hi @Lrp030, Utilita's IT team pushed a fix for this, this was pushed through about a month ago. Can you try logging out and then updating your... see more
- 5 Days Ago
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4Replies
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0Likes
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1394Views
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Hi, i wonder if anyone can help please. Since Utilita migrated smart meter to the latest version, the My Usage feature no longer displays the daily... see more
- 5 Days Ago
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4Replies
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1394Views
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@PeteC Hi Pete, I entered via the Utilita app. I'm not sure when it was though! see more
- 5 Days Ago
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4Replies
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0Likes
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2468Views
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Hi @Esmalie Thanks for your message! As this competition for Jason Derulo tickets was run in early October, it may have been a different... see more
- 5 Days Ago
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4Replies
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0Likes
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2468Views
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@PeteC I entered this competition! Maybe it was an issue with your system? see more
- 5 Days Ago
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4Replies
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0Likes
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2468Views
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Hi @KM1967, I am very sorry that this has been ongoing for so long. I can see you have managed to transfer credit since leaving this update.... see more
- 5 Days Ago
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12Replies
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0Likes
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76393Views
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