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- Older Activity
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... Oh cool now it's telling me I need to call them to install a new smart meter after trying a reset again... stuff like the my tarrif page weren't... see more
- 8 Hours Ago
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6Replies
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0Likes
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332Views
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Yeah I've tried that. Also tried it again for good measure... I really do worry (despite it still was not working before it) connecting to Geo home... see more
- 1 Day Ago
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6Replies
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0Likes
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332Views
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Hi @Cubey Have you tried clearing the cache from your app, then uninstalling, reinstalling and logging in again? It may be the app has become... see more
- 1 Day Ago
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6Replies
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0Likes
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332Views
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Well.. customer support tried to do.. something. I think a rebind.. it didn't really change anything and just made the IHD not show me the... see more
- 1 Day Ago
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6Replies
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0Likes
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332Views
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But this is what it says in the app. I've seen others have it in the app saying it is connected to wi-fi and is getting data from the IHD. see more
- 2 Days Ago
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6Replies
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0Likes
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332Views
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Hi @Cubey I think the notification remains on the app as a guide, whether you have connected it or not, as the app doesn't connect to your In Home... see more
- 2 Days Ago
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6Replies
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0Likes
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332Views
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I connected my in home display to wi-fi but the My utilita app still tells me to connect to wi-fi But I already did this I've tried to... see more
- 2 Days Ago
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6Replies
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0Likes
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332Views
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That's worrying... I was pretty excited about the idea I'd get live readings rather than estimates on my app.... Edit: I've managed to connect it... see more
- 3 Days Ago
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19Replies
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0Likes
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108142Views
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I hope it works out for you. But Iβve pretty much given up hope. see more
- 3 Days Ago
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19Replies
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0Likes
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108142Views
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I've had the same thing. But I only had new meters installed yesterday.. I've been hoping it will catch up today. But so far it's still using... see more
- 4 Days Ago
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19Replies
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0Likes
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108142Views
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Hi @SarW Thanks for your post. I've sent you a DM requesting some more information, so I can look at the signal issues and see if we can get this... see more
- 4 Days Ago
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1Replies
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1Likes
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469Views
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Hi @NicolaHardie93 Thanks for your post, I've sent you a DM to request some more information so we can look into this for you. Many thanks... see more
- 4 Days Ago
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1Replies
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0Likes
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367Views
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Β£40 has been taken out my savings account on the 17th of January, why is this? I wasnβt even in the country, where has this money gone? see more
- 4 Days Ago
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1Replies
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0Likes
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367Views
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So this weekend I tried to top up my gas and electric as far as I knew the top up went through, a few hours later I checked and the gas and electric... see more
- 4 Days Ago
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1Replies
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0Likes
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469Views
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Hi @BunnyDolly99 Thanks for your post. As far as I understand, there's no issue anymore with transferring credit between meters. There was a... see more
- 5 Days Ago
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1Replies
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0Likes
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385Views
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I just wonder if it's been fixed. I don't want to transfer just incase it disappears again and I have to go through the rigmarole of getting it... see more
- 5 Days Ago
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1Replies
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0Likes
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385Views
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Thanks Pete. I replied with details this morning see more
- 1 Week Ago
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2Replies
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0Likes
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1012Views
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Hi @Dizib Thanks for your post - I've sent you a DM to request some more information from you. Once I have this, I'll be able to check this out... see more
- 1 Week Ago
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2Replies
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0Likes
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1012Views
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I just got a new gas and electric meter installed last week. (TUESDAY). Electricity showed up great as usual. But gas failed to show correct amounts.... see more
- 1 Week Ago
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2Replies
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0Likes
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1012Views
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had first one smashed in post when on 3 months for replacement ihd due to not being in stock see more
- 1 Week Ago
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23Replies
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0Likes
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145279Views
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What can you do to help withy transfer credit going missing, please see more
- 1 Week Ago
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2Replies
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0Likes
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2929Views
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Hi @Leaksy69 Thanks for your post - I've sent you a DM requesting more information, so I can look into this further for you. Many thanks... see more
- 1 Week Ago
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2Replies
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0Likes
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2929Views
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