utilita.co.uk

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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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  • posts
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    Featured discussions

    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 428 Posts 14 Online viewers
    Last post: Introduce yourself! by
    Lynadal
    Posts: 428 / Threads: 36 / Online viewers: 14

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,678 Threads 4,909 Posts 215 Online viewers
    Last post: Power up wont work by
    Dean
    Posts: 4,909 / Threads: 1,678 / Online viewers: 215

  3. Monthly Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run monthly for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    4 Threads 8 Posts 17 Online viewers
    Last post: Tickets to Jason Derulo - NO... by
    PeteC
    Posts: 8 / Threads: 4 / Online viewers: 17

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    9 Threads 18 Posts 1 Online viewers
    Last post: Changes to our Additional... by
    PeteC
    Posts: 18 / Threads: 9 / Online viewers: 1

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    93 Threads 299 Posts 2884 Online viewers
    Last post: REMEMBRANCE DAY – 11th... by
    PeteC
    Posts: 299 / Threads: 93 / Online viewers: 2884

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 56 Posts 38 Online viewers
    Last post: Does anyone win the... by
    Dean
    Posts: 56 / Threads: 25 / Online viewers: 38

  7. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 1817 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 1817

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 31 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 31
  • Power up wont work
    Hi @Cala I am sorry to hear that you have been having issues with your power up I Will send you a DM now so that you can provide your contact... see more
    by Dean
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 203
      Views
  • Power up not working
    @Justinex33 exactly the same as me since the big update! see more
    by Cala
    • 1 Day Ago
    • 7
      Replies
    • 0
      Likes
    • 8479
      Views
  • Power up wont work
    Since the big update my power up option hasn't worked. I have contacted utilita 7 or 8 ti.es about this to be told at first they would send someone... see more
    by Cala
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 203
      Views
  • In Home Display
    @Mole1 i had that promblem when i had old sse meters then utilitia replaced them with second gen meters see more
    by Toxicgamer87
    • 1 Day Ago
    • 10
      Replies
    • 0
      Likes
    • 21168
      Views
  • Price rise
    Hi @Lynadal Thanks for posting. I completely understand how unsettling price rises can feel, especially when you’re trying to plan your household... see more
    by Dean
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 276
      Views
  • Introduce yourself!
    @claire123 ​​​​​​​i know the feeling hun. It’s the same thing day after day when you are ill. People don’t understand do they? Well I get you x see more
    by Lynadal
    • 2 Days Ago
    • 312
      Replies
    • 0
      Likes
    • 1667832
      Views
  • Price rise
    Can I ask why the prices have really jumped up if you didn’t want to go on direct debit? I left Utilita at one point, not long ago because I was told... see more
    by Lynadal
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 276
      Views
  • In-home-display
    Hi @John21 I am sorry to hear that you are having issues with your In Home Display - I have sent you a Direct Message asking for your contact... see more
    by Dean
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 382
      Views
  • two step verification code
    Hi @FedupwithU24 I am sorry to hear that you are having issues with the 2 step verification process - I have sent you a Direct Message asking for... see more
    by Dean
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 435
      Views
  • In-home-display
    I would not recommend Utilta if you’re thinking of switching I wouldn’t! I got sent out a smart display plugged it and nothing spent 3 hours on live... see more
    by John21
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 382
      Views
  • two step verification code
    I have tried logging into my account via the app and also on the website. I cannot log in until i have received a 6 digit code to my email address.... see more
    by FedupwithU24
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 435
      Views
  • Power up not working
    @PF24 Hi, A direct message was sent to you at 14:28 this afternoon. Once I receive a response with the requested details, I can look into this... see more
    by luked
    • 3 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 8479
      Views
  • Power up not working
    @luked Hi there who have you sent the message too? see more
    by PF24
    • 3 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 8479
      Views
  • Power up not working
    @PF24 I’m sorry to hear this. i have sent a direct message requesting more information so we can look into this further. Luke see more
    by luked
    • 3 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 8479
      Views
  • Power up not working
    Hi, I am having the same problem with accessing my POWER UP and it's been the same way for many months now message saying POWER UP IN PROGRESS AND... see more
    by PF24
    • 4 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 8479
      Views
  • Power up not working
    @Justinex33 I’m sorry to hear this. I’ve now sent a direct message requesting more information so we can look into this further. Luke see more
    by luked
    • 4 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 8479
      Views
  • Can’t power up
    @Hayles I’m sorry to hear about this. I’ve sent you a DM to gather more details so we can look into it further. ​​​​​​​Luke see more
    by luked
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 2956
      Views
  • Can’t power up
    I need to power up but it says use savings. My savings left is only 1p as it wouldn’t let me withdraw this completely and I had to leave 1p in. Now... see more
    by Hayles
    • 6 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 2956
      Views
  • Power up not working
    Hi, Thank you for getting in touch. The “meter not eligible” message can appear for a few reasons, even if there’s no outstanding balance. Common... see more
    by Dann
    • 1 Week Ago
    • 7
      Replies
    • 0
      Likes
    • 8479
      Views
  • Expensive
    How come you keep the warm home discount as long as possible but other suppliers pay it straight away and how come your energy costs more than other... see more
    by Evie88
    • 1 Week Ago
    • 8
      Replies
    • 1
      Likes
    • 23397
      Views
  • Top up not registered
    Hi @Pat1Wells Thanks for getting in touch - I've reached out via Direct Message to get some further information from you, and I can take a look to... see more
    by PeteC
    • 1 Week Ago
    • 3
      Replies
    • 1
      Likes
    • 5517
      Views
  • WHD
    Hi @Dell681 Thanks for your post! We're currently liaising with the government to finalise the details for this years Warm Home Discount, and... see more
    by PeteC
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 3176
      Views
  • Expensive
    Hi @Evie88 I'm sorry to hear that you've not had a great experience with our Customer Service team. We are a little busier than normal at this... see more
    by PeteC
    • 1 Week Ago
    • 8
      Replies
    • 0
      Likes
    • 23397
      Views
  • Power up not working
    Everytime I try and power up it says meter not eligible even though I don't owe any debt and I used to be able to apply no problem can someone help... see more
    by Justinex33
    • 1 Week Ago
    • 7
      Replies
    • 0
      Likes
    • 8479
      Views
  • Top up not registered
    I have had the same issue, was this resolved for you? I’ve tried to get through to customer care but with no success see more
    by Pat1Wells
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 5517
      Views
  • WHD
    When will we in Scotland find out if we have qualified for the Warm home discount? see more
    by Dell681
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 3176
      Views
  • Expensive
    Yeah utilita is a shocking company. There very expensive and useless customer service and they keep your warm home discount of £150 for as long as... see more
    by Evie88
    • 1 Week Ago
    • 8
      Replies
    • 0
      Likes
    • 23397
      Views
  • App and ihd
    I've sent you a private message with my customer reference number is there anything else you need ​​​​​​​ see more
    by Amanda87
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 5211
      Views
  • App and ihd
    @Dann hiya I have done that and my my meter seems to be connecting see more
    by Amanda87
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 5211
      Views