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- Older Activity
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Hi, I was just about to complain about having the same issue since my smart meters were upgraded in march but I've checked the app and it seems... see more
- 1 Hour Ago
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16Replies
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76819Views
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Hi @LynM I've sent you a Direct Message requesting some more information, I'll take a look at the account and see what I can do! Many thanks, ... see more
- 1 Hour Ago
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1Replies
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71Views
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I topped up via the app at 10.43am today, still not showing but has came out my bank. online chat wasnโt helpful and basically said nothing wrong... see more
- 11 Hours Ago
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1Replies
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71Views
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Thanks for taking the time to comment Pete, but I received the SMS today, 18th November. And some service will be replaced on 31st December. ... see more
- 16 Hours Ago
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16Replies
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76819Views
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When I got a smart meter I thought life would be a bit easier but if my gas or electricity runs out when Iโm not home and I top up using the app, I... see more
- 17 Hours Ago
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0Replies
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87Views
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Hi @KM1967 Thanks for your message! The meter's themselves are absolutely fine and will remain in place - it's the communications hub that is... see more
- 18 Hours Ago
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16Replies
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76819Views
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lots of people post similar threads, including myself. Pumpkin: I would be curious to know if your issue has been resolved offline. see more
- 19 Hours Ago
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2Replies
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578Views
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today I got SMS saying I urgently need to change my smart meter. It was only installed in feb 2025! They are retiring the system apparently. ... see more
- 19 Hours Ago
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16Replies
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0Likes
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Hi @Ellenf71 Thanks for your post! If you drop me a Direct Message by clicking into my signature below, and provide me with some account... see more
- 22 Hours Ago
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1Replies
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246Views
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Hi @Trickye Thanks for your reply - I have edited it slightly to remove your personal details! I have sent you an email directly with a... see more
- 23 Hours Ago
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3Replies
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586Views
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My smart meter and myutilita app have very different information, I think the smart meter is more accurate but not sure, does anyone know how to sinc... see more
- 1 Day Ago
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1Replies
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246Views
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Hi, Thanks for getting back to me.. As discussed earlier something isn't quite adding up with my final credit balance?on the 13/11 and 16/11 I... see more
- 1 Day Ago
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3Replies
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586Views
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Hi @Trickye Thanks for posting! There can be a number of reasons why your balance may be different - if you Direct Message me some account... see more
- 1 Day Ago
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3Replies
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586Views
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Hi @Bpercival64 Thanks for posting! I'd absolutely recommend giving one of our Customer Service team a call - they'll be able to help guide you... see more
- 1 Day Ago
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1Replies
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1Likes
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367Views
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@Pumpkin Hi, thanks for reaching out! Iโll send you a direct message shortly to gather a few details so we can assist you further. see more
- 2 Days Ago
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2Replies
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578Views
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Hi there, been trying to create a My Utilita account in order to pay our Gas and Electric through an actual account instead of Guest Payments,... see more
- 2 Days Ago
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1Replies
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0Likes
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367Views
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Why is my final credit balance showing a lot less than expected when the previous day was almost double? see more
- 3 Days Ago
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3Replies
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0Likes
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586Views
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Hi, I contacted customer services as I always have the message on my utilita app that my electric meter is not communicating. They told me my meter... see more
- 4 Days Ago
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2Replies
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578Views
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@Amanda87 Good afternoon, Yes, the engineer usually provides this. Youโll also receive a text message with your new top-up card number, which you... see more
- 4 Days Ago
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1Replies
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1Likes
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586Views
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When i need my meters replaced does the engineer leave you new top up cards โโโโโโโ see more
- 4 Days Ago
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1Replies
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0Likes
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586Views
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Good Morning, Thank you for getting back to me. You may have noticed that I tried calling this morning, as mentioned in my voicemail and direct... see more
- 5 Days Ago
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3Replies
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10719Views
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I've replied, thank you. see more
- 5 Days Ago
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3Replies
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10719Views
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@TheCatsDad Good afternoon, Iโm sorry to hear about the issue with your In-Home Display not connecting. To investigate this further, please... see more
- 5 Days Ago
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3Replies
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0Likes
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10719Views
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Having exact same issue. Smart meters were installed a few months ago so everything is brand new and ihd is connected to WiFi ok and communicating... see more
- 5 Days Ago
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16Replies
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1Likes
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76819Views
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For the last couple of days, my IHD has not been connected to the network for some reason. Nothing else has changed. IHD is in the same place it has... see more
- 5 Days Ago
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3Replies
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0Likes
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10719Views
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