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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 427 Posts 10 Online viewers
    Last post: Introduce yourself! by
    PeteC
    Posts: 427 / Threads: 36 / Online viewers: 10

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,654 Threads 4,827 Posts 111 Online viewers
    Last post: Smart meter by
    PeteC
    Posts: 4,827 / Threads: 1,654 / Online viewers: 111

  3. Monthly Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run monthly for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    4 Threads 4 Posts 37 Online viewers
    Last post: Tickets to Jason Derulo - NO... by
    PeteC
    Posts: 4 / Threads: 4 / Online viewers: 37

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    8 Threads 17 Posts 3 Online viewers
    Last post: Sustainability Update by
    Dann
    Posts: 17 / Threads: 8 / Online viewers: 3

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    94 Threads 301 Posts 27 Online viewers
    Last post: REMEMBRANCE DAY – 11th... by
    PeteC
    Posts: 301 / Threads: 94 / Online viewers: 27

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 56 Posts 27 Online viewers
    Last post: Does anyone win the... by
    Dean
    Posts: 56 / Threads: 25 / Online viewers: 27

  7. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 25 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 25

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 26 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 26
  • Smart meter
    HI @Amanda87 Thanks for your reply. That's good news! I think that's probably the best outcome - they'll come and make sure that everything... see more
    by PeteC
    • 6 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 117
      Views
  • Smart meter
    @PeteC I have rang them there sending an engineer out to do a comms check hopefully it will sort it out what do do u think as it's really... see more
    by Amanda87
    • 10 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 117
      Views
  • Smart meter
    Hi @Amanda87 I'm sorry to hear this - this doesn't sound right at all. It may be that there is a communications issue between your meter and our... see more
    by PeteC
    • 10 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 117
      Views
  • Smart meter
    My gas on the smart meter is not matching up with the app it's saying the balance above is 894 days old! And the ihd is just saying awaiting for data... see more
    by Amanda87
    • 12 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 117
      Views
  • App not tracking correctly.
    Hi @MementoMori Thanks for your message - I've sent you a Direct Message requesting some further information. Many thanks ​​​​​​​Pete see more
    by PeteC
    • 13 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 301
      Views
  • REMEMBRANCE DAY – 11th November
    REMEMBRANCE DAY – 11th November Is a Memorial Day observed in the UK and the Commonwealth – to remember those who have died in conflict. It’s a day... see more
    by PeteC
    • 13 Hours Ago
    • 0
      Replies
    • 0
      Likes
    • 58
      Views
  • App not tracking correctly.
    @PeteC I can’t call as the mic on my phone is water damaged so it doesn’t pick up my voice. I’ve signed out, deleted the app then redownloaded and... see more
    by MementoMori
    • 17 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 301
      Views
  • App not tracking correctly.
    Hi @MementoMori Thanks for getting in touch! I'm sorry to hear you're experiencing issues with your app and In Home Display. I'd recommend... see more
    by PeteC
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 301
      Views
  • App not tracking correctly.
    The my utilita app isn’t tracking my electricity correctly. The amount on the meter is completely different, it wouldn’t let me activate emergency... see more
    by MementoMori
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 301
      Views
  • Tickets to Jason Derulo - NO WINNER!!!
    Hi all! During October, we ran a competition to offer 4x tickets to see Jason Derulo Tickets at the Utilita Arena in Birmingham, and something... see more
    by PeteC
    • 2 Days Ago
    • 0
      Replies
    • 0
      Likes
    • 183
      Views
  • Touchscreen not working on secure ihd unit
    Hi @Emz197485 Thanks for getting in touch! I'd absolutely recommend getting in touch with our Customer Services team to troubleshoot the... see more
    by PeteC
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 424
      Views
  • Touchscreen not working on secure ihd unit
    Hi my ihd secure make unit has stopped working on the touchscreen also the light doesn't work anymore recently had my smets 1 meters updated it was... see more
    by Emz197485
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 424
      Views
  • Meter reading problems again.
    Hi @stevieinUK Thanks for getting in touch! If you drop me a DM with some account information, we can investigate this for you in a little more... see more
    by PeteC
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 486
      Views
  • BONFIRE NIGHT COMING - Wednesday 5th November
    Bonfire night can be fun, but we need to look after ourselves and loved ones, including our 4 legged friends. If you can go to a large public event... see more
    by PeteC
    • 3 Days Ago
    • 0
      Replies
    • 0
      Likes
    • 293
      Views
  • Meter reading problems again.
    Hi Had this problem for a while now, it seemed to back to working again, but it's now got worse. Back then, it was money used that was the... see more
    by stevieinUK
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 486
      Views
  • Win tickets to a Magical Ice Show!
    We have teamed up with the Utilita Arena in Sheffield to offer a fantastic package of 4 tickets to the greatest Ice Show on earth! A real pre... see more
    by PeteC
    • 3 Days Ago
    • 0
      Replies
    • 0
      Likes
    • 270
      Views
  • Balance on meter
    Thank you so much. Im not sure which meter it is so i will try both. Thanks for replying see more
    by floss88
    • 4 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 1114
      Views
  • Balance on meter
    Hi @floss88, This depends on the type of smart meter you have. For newer generation (SMETS 2) meters, you can check the balance by pressing 44 on... see more
    by WilliamB
    • 4 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 1114
      Views
  • Balance on meter
    Does anyone know how to check your balance on the actual smart meter please. Ive tried but no idea which buttons to press. Thanks see more
    by floss88
    • 6 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 1114
      Views
  • Your Gas supply is off
    Hi Pete, thanks for responding. I didn't take a screenshot of the message but will in future for this message board. I'm a bit of a geriatric so not... see more
    by geordiejohn
    • 1 Week Ago
    • 2
      Replies
    • 0
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    • 20722
      Views
  • Warm home discount
    Thank you for the info see more
    by Dell681
    • 1 Week Ago
    • 2
      Replies
    • 1
      Likes
    • 1799
      Views
  • Meter Reading
    Hi @Trickye, I'm sorry to hear that you are unable to send meter readings in the app. I have sent you a direct message with some further... see more
    by WilliamB
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 4799
      Views
  • Im in india & i need to top up my account UK
    Hi @Khalis1312, Access to the app is restricted to certain areas. The areas where the app will work are the United Kingdom, Europe (excluding... see more
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 1202
      Views
  • Meter Reading
    Hi my app for sending meter readings isn't working either 😕 see more
    by Trickye
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 4799
      Views
  • Im in india & i need to top up my account UK
    Hey there, im in india & i need to top up my gas meter but am blocked from going on top app, can some one help me resolve this please. see more
    by Khalis1312
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 1202
      Views
  • Warm home discount
    Hi @Dell681, Successful applicants will be notified at a later time, unfortunately we do not have an exact date just now. The application window... see more
    by WilliamB
    • 1 Week Ago
    • 2
      Replies
    • 1
      Likes
    • 1799
      Views
  • Faulty Smart Monitor/Replacement 'Not Commissioned'
    Hi @Jammydodger1980, I'm sorry to hear you are having issues with your IHD. The old IHD's can become outdated which can stop the IHD from working... see more
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 1247
      Views
  • Warm home discount
    Hi i applied but not heard whether I was successful, how do i check the status? see more
    by Dell681
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 1799
      Views
  • Faulty Smart Monitor/Replacement 'Not Commissioned'
    Hi. I've had issues with my smart display for the best part of 2 years now. One day it just stopped giving me any details from my electric smart... see more
    by Jammydodger1980
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 1247
      Views
  • Your smart meter update been rescheduled
    Hi Stan Thanks for your message - I've sent you a DM about this. Thanks Pete see more
    by PeteC
    • 1 Week Ago
    • 14
      Replies
    • 0
      Likes
    • 118669
      Views