utilita.co.uk

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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    Featured discussions

    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and Support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    45 Threads 446 Posts 18 Online viewers
    Last post: I have registered with you. ... by
    WilliamB
    Posts: 446 / Threads: 45 / Online viewers: 18

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,490 Threads 4,309 Posts 429 Online viewers
    Last post: Utilita app not reading my... by
    Rebecca001
    Posts: 4,309 / Threads: 1,490 / Online viewers: 429

  3. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    89 Threads 300 Posts 66 Online viewers
    Last post: Need help by
    PeteC
    Posts: 300 / Threads: 89 / Online viewers: 66

  4. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    24 Threads 50 Posts 131 Online viewers
    Last post: Does anyone win the... by
    avebav
    Posts: 50 / Threads: 24 / Online viewers: 131

  5. Become a Bill Buster!

    All the top tips on how to save energy at home.
    50 Threads 99 Posts 223 Online viewers
    Last post: The last Power Payback by
    Rebecca
    Posts: 99 / Threads: 50 / Online viewers: 223

  6. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    17 Threads 25 Posts 0 Online viewers
    Last post: Broken smart hub by
    Dean
    Posts: 25 / Threads: 17 / Online viewers: 0
  • Utilita app not reading my smart meter's
    @DennisEmmott I’m in the same position and customer service have not fixed despite me calling them 5 times. Let me know if you get a fix! see more
    by Rebecca001
    • 5 Hours Ago
    • 6
      Replies
    • 0
      Likes
    • 23865
      Views
  • App not communicating with meters since upgrade
    Had an upgrade 3 nearly 4 weeks ago and ever since my app hasn’t been communicating with my meters. It can go days without updating my balance then... see more
    by Rebecca001
    • 5 Hours Ago
    • 0
      Replies
    • 0
      Likes
    • 13
      Views
  • Utilita app not reading my smart meter's
    Having the same issue after new meter fitted three weeks ago. Please fix the app see more
    by DennisEmmott
    • 1 Day Ago
    • 6
      Replies
    • 0
      Likes
    • 23865
      Views
  • Moving In...
    Hi, thanks for the direct message, have replied separately. Just to keep this thread up to date - some progress has been made to-day - I... see more
    by TelecomTower
    • 1 Day Ago
    • 4
      Replies
    • 0
      Likes
    • 666
      Views
  • Moving In...
    Hi @TelecomTower, It is correct that we would need to speak with the person who will be the account holder, this is due to GDPR laws. However, you... see more
    by WilliamB
    • 1 Day Ago
    • 4
      Replies
    • 0
      Likes
    • 666
      Views
  • Moving In...
    Hi, after a looong wait on hold yesterday, I eventually got through to an (overseas?) call centre. Unfortunately as it's my friend's name on the... see more
    by TelecomTower
    • 2 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 666
      Views
  • How do I make an account
    Hi @Shey247, To create an account with us, you would need to fill in a home move form or contact us on 0345 207 2000 to complete a change of... see more
    by WilliamB
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 392
      Views
  • Moving In...
    Hi @TelecomTower, I'm sorry to hear you have had these issues trying to get through to us. As much as it is normal that sometimes we will require... see more
    by WilliamB
    • 2 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 666
      Views
  • How do I make an account
    I’ve been trying to make an account so that I am able to top up via my phone but it’s not letting me do so see more
    by Shey247
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 392
      Views
  • Moving In...
    Hi, we filled in your "Moving In" form on 3-May as we moved into a Utilita-supplied flat. We also managed to get some emailed top-up cards, and... see more
    by TelecomTower
    • 2 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 666
      Views
  • Chatline help
    Hi Kez Thanks for taking the time to get in touch with us. I'm really sorry to hear that you've been experiencing problems with our chat service -... see more
    by PeteC
    • 3 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 823
      Views
  • Chatline help
    Why is it taking so long to get information of the it said 20 mins been waiting 90 mins see more
    by Kez63
    • 3 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 823
      Views
  • Chatline help
    Why is it taking so long to get help on chat line was told 20 min it’s bin 90 min see more
    by Kez63
    • 3 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 823
      Views
  • I have registered with you. Also sent messages to no avail.
    Hi @TommyG, I'm sorry to hear that you are having issues getting through to us. Could you please send me an direct message with more information... see more
    by WilliamB
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 652
      Views
  • I have registered with you. Also sent messages to no avail.
    I cannot get any sense out of Utilita. I have no electric, gas at my property. I am thinking of going elsewhere for my supply. TommyG see more
    by TommyG
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 652
      Views
  • Money on my electricity
    Hi @Raskel, This could possibly be the case if the meter has been in emergency or friendly credit before the top up was made. This would mean the... see more
    by WilliamB
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1242
      Views
  • Money on my electricity
    I topped on 23/5/25 by 20.00 got up 5his morning 25/5/25 and my meter has gone to 3.00 all updates to 5he meter were finished yesterday is this why I... see more
    by Raskel
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 1242
      Views
  • Welcome to Our New Look Community
    Hi Everyone, We’re thrilled to unveil our Community’s fresh new look! 🎉 We've redesigned it to make your experience smoother and more enjoyable. ... see more
    by WilliamB
    • 1 Week Ago
    • 0
      Replies
    • 0
      Likes
    • 2127
      Views