[Rebecca001]

Had an upgrade 3 nearly 4 weeks ago and ever since my app hasn’t been communicating with my meters. It can go days without updating my balance then when it does update, it doesn’t give me days remaining. Anyone else had this issue and know a fix? I’ve spoken to customer service countless times and all I’m being told is tech team are working on it but nothing seems to get resolved. I’m left not knowing how much I have unless I go out and check the actual meter which defeats the whole purpose. Thank you

[JoyG]

@Rebecca001

hi Rebecca, I seem to be having the same issue as you, I havnt contact Utilita about it as yet, as to be honest I’m hoping they’ll sort it out, so hopefully like you’ve been told…the tech team are working on it 🤞 I dread contacting anyone about these things as I’m not the slightest bit techy and get panicky when they give me instructions, if you get the issue sorted or any more info will you let me know please. Thanks Joy.