[Raskel]

I topped on 23/5/25 by 20.00 got up 5his morning 25/5/25 and my meter has gone to 3.00 all updates to 5he meter were finished yesterday is this why I have lost so much top up

[WilliamB]

Hi @Raskel,

This could possibly be the case if the meter has been in emergency or friendly credit before the top up was made. This would mean the amount of emergency credit used would be deducted from the top up straight away. It could also be where the top up has not gone on the meter, and needs to be activated through a vend code. You can find this could on the top up history in the app or on the receipt for the top up.

If it has been neither of these, you can give our customer service team a call on 0345 207 2000, and one of our advisors will be able to investigate this further for you.

Thanks,
William