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2,876Online
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5,540Posts
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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.48 Threads 455 Posts 32 Online viewersLast post: meter problem byPosts: 455 / Threads: 48 / Online viewers: 32 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,528 Threads 4,425 Posts 510 Online viewersLast post: Transfer byPosts: 4,425 / Threads: 1,528 / Online viewers: 510 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!25 Threads 52 Posts 99 Online viewersLast post: The monthly prizes byPosts: 52 / Threads: 25 / Online viewers: 99 -
Become a Bill Buster!
All the top tips on how to save energy at home.50 Threads 99 Posts 14 Online viewersLast post: The last Power Payback byPosts: 99 / Threads: 50 / Online viewers: 14 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.18 Threads 27 Posts 7 Online viewersLast post: How do I get my son on this... byPosts: 27 / Threads: 18 / Online viewers: 7
- Older Activity
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Don't receive any emails after requesting a password reset on main site. Junk folder checked, all rules and forwards have been turned off for over 4... see more
- 4 Hours Ago
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23Views
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Hi @Katrina46, As mentioned above, unfortunately we don't have a definitive timescale on when the issue detailed will be resolved. However, if you... see more
- 1 Day Ago
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5Replies
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1840Views
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I haven't been able to transfer for 3 weeks now. Any idea how much longer this problem is going to last? see more
- 1 Day Ago
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5Replies
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0Likes
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1840Views
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Hi @AllyB, Unfortunately we don't have a definitive timescale on when this will be resolved due to the complexity of the factors causing these... see more
- 2 Days Ago
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5Replies
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1840Views
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When will the "Transfer Credit" problem be resolved? Thanks see more
- 2 Days Ago
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5Replies
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0Likes
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Hi @Lewislay, It sounds like you have been through most of the initial steps we would advise to try and re-connect the IHD to the meter. I'm sorry... see more
- 4 Days Ago
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1Replies
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0Likes
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1017Views
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Hi @Desmond, This is quite unusual within the app, and seems quite account specific. If you send me a direct message with your account... see more
- 4 Days Ago
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1Replies
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0Likes
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1071Views
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Hi @Emily1989, We are aware of an issue with the app at the moment, which is affecting features within the app which require the app to have an up... see more
- 4 Days Ago
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5Replies
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0Likes
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1840Views
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Hi @ZoeW, I'm glad you managed to get this sorted in the end and have hot water again. I apologise for the inconvenience caused. Thanks,... see more
- 4 Days Ago
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3Replies
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0Likes
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3857Views
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Hey I’ve had my in home hub display for ages now but it never seems to connect to my meters I’ve called and msg but nothing is working I’ve moved the... see more
- 5 Days Ago
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1Replies
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0Likes
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1017Views
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My gas "view tariff" has gone missing from my app and although I can see my daily usage the bill I have just received says zero gas used. see more
- 5 Days Ago
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1Replies
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0Likes
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1071Views
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My transfer credit isn't working see more
- 6 Days Ago
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5Replies
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0Likes
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1840Views
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Thanks William I actually realised that Utilita had given me the wrong tariff . After numerous phone calls I finally managed to get it changed to... see more
- 1 Week Ago
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3Replies
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1Likes
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3857Views
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@PeteC Fab. DM heading your way! see more
- 1 Week Ago
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8Replies
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0Likes
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132100Views
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Hi @Domran, I'm sorry to hear this is also affecting yourself. It does say that we take half-hourly reads from the meter in our terms and... see more
- 1 Week Ago
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4Replies
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0Likes
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5458Views
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Hi @TheFugitive, All our tariffs are variable, and while it may have been less expensive at the time the meter was switched to billing, at the... see more
- 1 Week Ago
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3Replies
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0Likes
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4080Views
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Hi @Brian, I'm glad to hear that your friends are interested in joining us. You are able to get a quote from us by clicking the link here, Join us... see more
- 1 Week Ago
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1Replies
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0Likes
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2589Views
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Hi @ZoeW, I'm sorry to hear this. It is quite account specific and we may need to send an engineer to your property to look at the meters. Could... see more
- 1 Week Ago
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3Replies
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0Likes
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3857Views
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I have a few friends who are thinking of switching, and I am trying to find the link from my account, with no luck. I have looked all over my... see more
- 1 Week Ago
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1Replies
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0Likes
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2589Views
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Thank you for your reply William. I was originally on prepayment but found out Utilita had switched me to credit billing because, not having a... see more
- 1 Week Ago
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3Replies
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0Likes
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4080Views
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And your t&c stipulate you DO NOT need to use your IHD. The meters get sent to your system which works, the app does not. Its most likely the update... see more
- 1 Week Ago
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4Replies
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5458Views
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This has been happending to me for a number of weeks. Had a complaint logged and after a week get s phone call saying its because i am not using... see more
- 1 Week Ago
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4Replies
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0Likes
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5458Views
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As above I switched to Utilita and had a smart meter installed I have had no hot water since I’m on economy 7 but it’s not kicking in to heat my... see more
- 1 Week Ago
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3Replies
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0Likes
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3857Views
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Hi @TheFugitive, If you are on our Smart Energy tariff, then this is no consumption no payment. So it is strange that while the property was... see more
- 1 Week Ago
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3Replies
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0Likes
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4080Views
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Gas and electricity supplies turned off at the consumer unit. House was unoccupied for almost two years. Electricity meter was advancing whilst... see more
- 1 Week Ago
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3Replies
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0Likes
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4080Views
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Hi @David78, Thanks for confirming this information. The issue is only with the usage display, meaning that extra usage displayed will not be... see more
- 1 Week Ago
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3Replies
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1Likes
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4921Views
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both meter and in home display the app has no effect see more
- 1 Week Ago
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3Replies
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0Likes
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4921Views
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Hi Everyone, We're thrilled to announce the launch of our brand-new help centre, designed with you in mind! 🎉 Our goal is to make it easier than... see more
- 1 Week Ago
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0Replies
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0Likes
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2184Views
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Hi @David78, This has been an effect of the meter update, and we have noticed that this has affected customers. Can I ask if this is showing on... see more
- 1 Week Ago
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3Replies
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0Likes
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4921Views
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