utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      39 Threads 421 Posts 3 Online viewers
      Last Post: Warm home discount by
      Rebecca
      Posts: 421 / Threads: 39 / Online viewers: 3

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,372 Threads 3,915 Posts 66 Online viewers
      Last Post: The warm home discount is... by
      Asema
      Posts: 3,915 / Threads: 1,372 / Online viewers: 66

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 304 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 304

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 4 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 4

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 2 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 2

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 0 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 0
    • The warm home discount is coming soon!
      I had an email this morning saying my £75 warm home discount has been applied, I have an electric pre payment smart meter, it has gone to my meter. ... see more
      by Asema
      • 5 Hours Ago
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    • Top up Troubles
      Found a shop to pin in my gas card manually and even that doesn't work, so it goes from bad to worse with utilita at the moment, I'm losing the will,... see more
      by BradfordGent66
      • 1 Day Ago
      • 3
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      • 224
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    • Moving gas credit to electric
      Had gas meter removed but still got a small amount of credit on it how can I move it over to electric see more
      by DennisEmmott
      • 1 Day Ago
      • 0
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    • Does anyone win the competitions
      I have been with Utilita for I cannot remember how many years. I think I am in it, with my condition, I suffer with brain fog, so I find it hard... see more
      by avebav
      • 1 Day Ago
      • 10
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    • Verify code
      Hi I trying to sign into the app or my account but can't due to verify code is needed but I get the code but the expires time keeps showing 0:00.... see more
      by Elsie22
      • 2 Days Ago
      • 0
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      • 146
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    • https://krak11.com
      Seaman rescued after more than 20 hours at sea off Australia’s east coast https://www-kra10.at A seaman who fell off a cargo ship survived almost 20... see more
      by BrettMic
      • 2 Days Ago
      • 0
        replies
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      • 116
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    • Utilita Power Payback 2024 – 2025
      Welcome to our official Community Power Payback page for those who are taking part in the scheme this year. Everyone is welcome! By joining... see more
      by Rebecca
      • 2 Days Ago
      • 0
        replies
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    • Top up Troubles
      The problem is my app won't connect to my smart meter, I've got an engineer booked for January and I have the account numbers to put the gas and... see more
      by BradfordGent66
      • 2 Days Ago
      • 3
        replies
      • 0
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      • 224
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    • Top up Troubles
      @BradfordGent66 Hi there! You should have your top-up history on the app and it will show your top-up codes. Let me know if you can find these and... see more
      by Rebecca
      • 2 Days Ago
      • 3
        replies
      • 0
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      • 224
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    • Top up Troubles
      Bet no one can help me with this, my app has frozen and when I top up with a debit card, it takes the amount but doesn't credit my meters, I haven't... see more
      by BradfordGent66
      • 3 Days Ago
      • 3
        replies
      • 0
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      • 224
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    • Utilita Warm Home Discount - Payment Dates
      Do anyone k ow what date in December we will have the first ​​​​​​​ Thanks you see more
      by Nicola3575
      • 3 Days Ago
      • 3
        replies
      • 0
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      • 20841
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    • Change my username
      @Squishy Hey there and welcome to the Community - of course! If you go to the top right hand side of your screen - it will show your current name and... see more
      by Rebecca
      • 3 Days Ago
      • 1
        replies
      • 0
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      • 176
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    • Change my username
      Good morning I rushed into this unfortunately is it possible to change my username on the community too my real name instead of squishy which it... see more
      by Squishy
      • 3 Days Ago
      • 1
        replies
      • 1
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      • 176
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    • Warm home discount
      @Henrymclaren Hey! You'll find this handy article helpful 🤗 Let me know if it helps answer your question. Thanks, Rebecca see more
      by Rebecca
      • 3 Days Ago
      • 1
        replies
      • 0
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      • 389
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    • Festive Energy Saving Tips
      Happy December fellow Utilita Community Members. 🎄🍵❄ Have you started to get into the festive spirit yet, or are you holding out a little longer?... see more
      by Rebecca
      • 4 Days Ago
      • 0
        replies
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      • 304
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    • Warm home discount
      When will I receive my first payment for December 2024 thanks anyone answer that for me see more
      by Henrymclaren
      • 4 Days Ago
      • 1
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      • 0
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      • 389
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    • Utilita Potentially Owe Me Hundreds
      I know what a “duplicate” vend code means as I explained. I have been blindly using the Utilita app to top for years and have never actually checked... see more
      by xdebsx
      • 1 Week Ago
      • 2
        replies
      • 0
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      • 2810
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    • peaking to an agent😡😡
      @DavidLanham290561 I had a poor experience with one person I spoke with before I switched to Utilita, but a 2nd attempt was better, and the... see more
      by davidmaxwaterman
      • 1 Week Ago
      • 5
        replies
      • 0
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      • 35010
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    • Trying to contact
      @Lyng37 I had similar frustrations with their online live chat, and eventually gave up and, instead, called them over the phone (using Skype, but I... see more
      by davidmaxwaterman
      • 1 Week Ago
      • 2
        replies
      • 0
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      • 8730
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    • In home display and wifi
      @Estima65 In your My Utilita app, if you go to the "Your Usage" tab, does one (or both?) of the "fuels" say it cannot connect to your meter? ... see more
      by davidmaxwaterman
      • 1 Week Ago
      • 2
        replies
      • 0
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      • 1806
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    • Referring a Friend
      Hello Rebecca, Thank you for investigating and for your explanation. I will monitor the situation and hopefully see a resumption of the refer a... see more
      by H2O
      • 1 Week Ago
      • 6
        replies
      • 0
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      • 9010
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    • Introduce yourself!
      Hi @Rebecca I am based in South Shields not far from Newcastle Upon Tyne where the Utilita Arena is based. I have enjoy learning about history and... see more
      by DarrenR
      • 1 Week Ago
      • 299
        replies
      • 0
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    • Get prepared for Winter NOW ❄
      Hi @Rebecca I do understand that there are T & C about what can and can't be done. But when it shows no information about these and allow the... see more
      by DarrenR
      • 1 Week Ago
      • 5
        replies
      • 0
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      • 32693
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    • Adding a new debit card
      @Coffeelover57 I am so glad. If you figure it out you could always do a little explanation post to help other members? Just shout if you need... see more
      by Rebecca
      • 1 Week Ago
      • 5
        replies
      • 0
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      • 11846
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    • Referring a Friend
      @H2O Hi there! I have gone away and done some investigating and we currently have frozen this scheme. Apologies for any inconvenience this causes.... see more
      by Rebecca
      • 1 Week Ago
      • 6
        replies
      • 0
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      • 9010
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    • In home display and wifi
      @Estima65 Hey there and welcome to the Community 🤗 As the Community is primarily for general enquiries and not account-specific, it would be hard... see more
      by Rebecca
      • 1 Week Ago
      • 2
        replies
      • 0
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      • 1806
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    • Introduce yourself!
      @DarrenR Hi there and welcome to the Community 🤗 How are you? Where exactly are you based? We would love to hear more about you, like your hobbies... see more
      by Rebecca
      • 1 Week Ago
      • 299
        replies
      • 0
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    • Get prepared for Winter NOW ❄
      @DarrenR sorry to hear that! Unfortunately there are T&Cs and requirements in being eligible. If there is anything else I can help with please do... see more
      by Rebecca
      • 1 Week Ago
      • 5
        replies
      • 0
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      • 32693
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    • Help & Support Mega Digest
      @markyboy2274 Sorry to hear this! Unfortunately the Community is for non account-specific issues. However I am happy to escalate this to a member of... see more
      by Rebecca
      • 1 Week Ago
      • 5
        replies
      • 0
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      • 230995
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    • App discrepancy
      @dash2604 Hey there! Welcome to the Community! Can I ask how long you have had the app for? Rebecca see more
      by Rebecca
      • 1 Week Ago
      • 1
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      • 1392
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